I developed a simple feedback form, that captures user feedback and forwards it to a customer care email.

Today, I received a call from someone who was sub-contracted to create a system that would ingest these feedback emails and process the data to have some desired result.

So dude wants me to change the way the email is formatted. Because there are "line feeds" in the email. Essential making it computer readable as opposed to human readable. I don't have a problem doing that but I'm wondering if he ever heard of regular expressions.