Send out some platform accounts. A few days later VIP Support writes me:

VIP: What did you think by writing to our client. He never used the platform or worked with anyone on there. Do you see any deeper sense behind that?!

Inner Me: I HAVE NO IDEA WHO YOU ARE OR WHAT YOU DO AND I DON'T CARE. If your name is on the list, I have to write you your account!!!
Me: Sorry about that. Someone put it on the distributor list. If you want we can delete it, but maybe he needs it in the future to collaborate.
Sorry for any inconvenience

VIP: ...