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UPDATE: I have my dream job.
About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.
It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"
So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉12 -
Call comes down from the CEO and through his "Yes Man" that some investors are coming by to visit and he want to show off the data center and test servers. There are four full racks of storage servers filled with HDDs and each server has 4 to 16 HDDs a piece.
I got told to "make all of the lights blink", which can be epic seeing it in action but my test cycles rarely aligned that way.
All morning I was striping RAID arrays and building short mixed I/O tests to maximize "LED blinking" for the boss's henchman.
Investors apparently live/die by blinking light progress and it was all on me to get everything working.21 -
What happens when you change the service call center to 100% AI
AI: Hello, this is the After Service center. How may I help you?
Angry customer: Hey! Do you count this as a product? Do you sell this to use it? F*** shit?! Bring the manager now!
AI: Thank you for your response. We will connect you to the Development team.
Angry customer: Uhhhhhh
AI: Hello, this is the development team. Please state your problems.
A bit relaxed customer: Umm, so this product you guys are selling stops working sometimes, so...
AI: We are sorry, but for the product misfunctions, please contact the After Service. We will connect you to After Service.
F***ed out customer: Wait, I just came from the After Service!
AI: Hello, this is the After Service center. How may I help you?
Angry customer who is ready to throw the phone: I said that the product is not working, and I asked to bring the freaking manager in the line!
AI: Thank you for your response. We will connect you to the Development team.
Customer throwing the phone and shouting: F*********************************************************************************************!7 -
--- GitHub 24-hour outage post mortem ---
As many of you will remember; Github fell over earlier this month and cracked its head on the counter top on the way down. For more or less a full 24 hours the repo-wrangling behemoth had inconsistent data being presented to users, slow response times and failing requests during common user actions such as reporting issues and questioning your career choice in code reviews.
It's been revealed in a post-mortem of the incident (link at the end of the article) that DB replication was the root cause of the chaos after a failing 100G network link was being replaced during routine maintenance. I don't pretend to be a rockstar-ninja-wizard DBA but after speaking with colleagues who went a shade whiter when the term "replication" was used - It's hard to predict where a design decision will bite back and leave you untanging the web of lies and misinformation reported by the databases for weeks if not months after everything's gone a tad sideways.
When the link was yanked out of the east coast DC undergoing maintenance - Github's "Orchestrator" software did exactly what it was meant to do; It hit the "ohshi" button and failed over to another DC that wasn't reporting any issues. The hitch in the master plan was that when connectivity came back up at the east coast DC, Orchestrator was unable to (un)fail-over back to the east coast DC due to each cluster containing data the other didn't have.
At this point it's reasonable to assume that pants were turning funny colours - Monitoring systems across the board started squealing, firing off messages to engineers demanding they rouse from the land of nod and snap back to reality, that was a bit more "on-fire" than usual. A quick call to Orchestrator's API returned a result set that only contained database servers from the west coast - none of the east coast servers had responded.
Come 11pm UTC (about 10 minutes after the initial pant re-colouring) engineers realised they were well and truly backed into a corner, the site was flipped into "Yellow" status and internal mechanisms for deployments were locked out. 5 minutes later an Incident Co-ordinator was dragged from their lair by the status change and almost immediately flipped the site into "Red" status, a move i can only hope was accompanied by all the lights going red and klaxons sounding.
Even more engineers were roused from their slumber to help with the recovery effort, By this point hair was turning grey in real time - The fail-over DB cluster had been processing user data for nearly 40 minutes, every second that passed made the inevitable untangling process exponentially more difficult. Not long after this Github made the call to pause webhooks and Github Pages builds in an attempt to prevent further data loss, causing disruption to those of us using Github as a way of kicking off our deployment processes (myself included, I had to SSH in and run a git pull myself like some kind of savage).
Glossing over several more "And then things were still broken" sections of the post mortem; Clever engineers with their heads screwed on the right way successfully executed what i can only imagine was a large, complex and risky plan to untangle the mess and restore functionality. Github was picked up off the kitchen floor and promptly placed in a comfy chair with a sweet tea to recover. The enormous backlog of webhooks and Pages builds was caught up with and everything was more or less back to normal.
It goes to show that even the best laid plan rarely survives first contact with the enemy, In this case a failing 100G network link somewhere inside an east coast data center.
Link to the post mortem: https://blog.github.com/2018-10-30-...7 -
Annoyingly typical office conversation:
Person 1: "Good morning."
Person 2: "Good morning, how are you?"
Person 1: "Good. How are you?"
Person 2: "Good."
Person 1: "Good."
NO! Not good, fuckers. I hear this all day long, come up with something real or original. Talk about the massive shit you just took, or how hard you're taking the news about Diablo Immortal. It reminds me of that scene in Office Space with the repetitive call center lady, lol.17 -
Part of the new hire process was all salaried employees had to work all hourly position jobs for a day (over a several week period, not all in one day) to really understand what we do.
I once hazed a new network admin who was working in the call center and I sent his station a pop-up message:
“Ha! Fire me will you!! I planted this virus and if you don’t enter the password in 60 seconds I will erase the database.” The pop-up had a counter counting down from 60.
This was over the lunch hour, so all the supervisors and managers were away and ‘Mark’ in a panic ran into our office (I was hiding under my desk)
Mark: GUYS!!...GUYS!!!....OMG!….Where the frack is everybody?!!!”
He runs out.
I peek out the door window and about a second later he’s running down the hall with one of the vice presidents. Mark shows the VP the message, VP looks over at our office, sees me…laughs and walks back to his office (not saying much to Mark).
Mark not knowing what’s going on watches the counter…3...2…1….
”Just kidding. Welcome to the company!”
Ahhh…the repeated sounds of “You son of a -bleep-!!” never sounded so sweet.1 -
Beware: this is me expressing how I feel about my programming/my skillset, and so on. It might be imposter syndrome but I am having a fucking bad episode right now and I just need to get this the fuck out.
I work at a distribution center right now. Can I provide for myself? Yes. Do I even slightly like my work? No I fucking hate it to the point. I hate going there every day, doing shit I don't like, not being able to focus on the shit I love but that's it for me for now.
In my free time I still am able to program a little but then the (I will call it imposter syndrome for now as I have no clue how to call it) imposter syndrome comes looking around the FUCKING corner.
*What the fuck are you doing? For real man, someone else could do that like way fucking better*
*Wow man your code..... there are so many people who would write that a million times better*
*You have re-written this for 10 times now. But seriously, this still sucks fucking balls*.
Fucking hell. Yes, at programming level I am still a junior, I fucking know that. But it fucking sucks feeling like anyone but you would do the shit you're making better anyways.
How fucking down can you get yourself. How bad can you make yourself feel through just a few fucking words/thoughts.
The only thing I am happy about right now is the fact that a very good friend is able to keep me at least slightly sane right now.53 -
I used to work in a call center for a local hospital.
One night, all of our lines are swamped. Literally no time for a break between phone calls, +15 minute wait times. I answer the next call:
Me: "Its a marvelous Monday at AskIT, how may I help you?"
Doctor: "This is Dr. [Noone Care]. I need you to fix my password now."
Me: "Absolutely! You should be able to enter a new password now."
Doctor: "MY HANDS ARE NOT FOR PASSWORDS, MY HANDS ARE FOR SURGERY!"
😩 So glad I don't work for doctors anymore. Oh and the best part is, he had selected the general phone queue, rather than the doctor queue (~3 minute wait time instead).7 -
Me: The phone rings but when I pick up there's nothing there.
Indian call center: Okay sir can you tell me if the landline is plugged into the modem
Me: It's ringing. Yes, it's plugged in.
Indian call center: Okay we'll reset the modem.
Me: I already did that. Twice. Just to be able to speak to you because the robot made me.
Indian call center: Okay so we'll reset your modem again.
*resets*
Indian call center: Do you get a dial tone now?
Me: Yes. I have this entire time. No one can call me.
Indian call center: Sir that is not possible.
Me: Call it and see for yourself.
Indian call center: *calls, phone hangs up for them the second I answer*
Why did you hang up on me, sir?
Me: *internal screaming*3 -
!(short rant) && (long story)
So these last 2 months of my life have been quite topsy turvy. Everything was pretty much unexpected and now I am on my way to Banglore, which is referred to as the Silicon Valley of India.
All this started in mid Feb when one day my ceo dropped a mail to all of us saying he wants to covey something important. A little background story about my company before I go on. We were a bunch of 6-7 tech guys working on a location based analytics product and had a decent client base. I had joined them in November 2017 and I was very hopeful that I would get to learn a lot owing to the good seniors from reputed universities and their experience. Coming back to the day, the ceo called us and dropped a bomb on us that the funding is depleted and we only have enough money to pay you salaries for this month. "We didn't anticipate that this day will come but currently we are in talks with some companies that are looking to acquire us. I am very much hopeful that we will figure something out by the end of this month(Feb). Until then, I can't stop you from applying to other companies but don't reveal that we are in this situation." So, keeping my fingers crossed I was waiting for the acquisition and wasn't looking for any other opportunities.
The company work was under hold and during this time one of my friends approached me with his idea. Since I had nothing else to do, I agreed to work with him. I was living in Mumbai, the city with one of the highest living standards in India, and I was paying exorbitant rent without any income. There was no news until mid March when the ceo called and dropped bomb#2 that an Indonesian company is looking to acquire us and he had scheduled an interview for the entire team. This isn't what I had signed up for. Indonesia wasn't a country I had even considered, let alone leave the country. Still I appeared for the interview and it went very well.
No news from the company or the ceo after that. One of my friends advised me to start applying to other companies and not rely on this acquisition. Now the problem was I couldn't reveal about the acquisition in my interview, so I used to give some bullshit about me not liking the work here. The company didn't buy it because how can someone judge a company in just 4 months. So obviously I didn't clear the interviews, also partially because I didn't meet their technical requirements.
March end, I moved to my hometown in Gujarat because obviously I had started to get broke in this expensive-ass city. The friend with whom I was working with also didn't have any issue since it was just tech and coding and I could do it remotely. Comes mid-April when the ceo called and said the acquisition is done and gave me some details about it. For confidentiality sake I can't reveal the details but I figured enough red flags for me to go with it.
*Eye of the tiger playing in the background*
Now started my quest of finding a decent job. The edge I had now was that I could reveal about the acquisition to the other company. I started applying left right and center to any company I could find. Amazon, saavn and some good-ass Indian companies. The thing that now came in my way was my experience. I am 23 year old(soon to be 24) with around 20 months of experience. Everyone wanted a 3-5 year experience guy/girl. Soon, my entire optimism was draining and I even considered going back to my first company.
During this time, I got a call from this company in Banglore who were looking for a candidate which best suited my profile. I went all guns blazing and appeared for the interview. I had 6 rounds of technical interview plus 1 logical reasoning. And since I was giving the interview remotely, I had one round on each alternate working day. Everyday was a challenge and I spent the nights in anxiousness and anticipation. Meanwhile I was appearing for other interviews too, since I wasn't too hopeful about my chances in this one.
Cut to April 27, I got an offer from this company and without negotiating they offered me the package I was hoping for.
After this entire ordeal, I realised one thing. Whatever happens, happens for good. Looking forward to this new city, new company, new people and new environment.11 -
Just got a call from an Indian scammer. He did the whole press Win + R shabang and I did what he said but the run box didn't appear (maybe cause I'm on a mac) I tried a few more times and then had a moment of enlightenment, I have a mac so that must be why the shortcut isn't working. He then goes on a rant saying everything is fine because he is the best technician and he can fix my mac too. He threatens to hack me and get my name and hack my computer but then goes straight back to his script and asks me to open my browser. I'm asked to go to a website which he mumbles so I don't understand and ask him to spell it for me. This of course is unacceptable and he goes no just type whatever you feel like typing, immediately changing his mind to xvideos.com instead. I say I can't visit the site since I am at work and he goes straight into trying to recruit me. Promises of infinite money and all I could ever wish for. Then he says I should work for him and he would pay me to watch porn which I politely decline. The final interaction was me letting him know I need to get back to work and to tell his call center buddies to never call me. He got super mad at me for accusing him of working at a call center whilst you can hear other calls in the background. 10/10 interaction.6
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#4 Worst thing I've seen a co-worker do?
Not a direct co-worker, during a fire drill, a call center manger told all the agents to ignore the alarm and keep working.1 -
Life as a homeless developer.
I'm a lil brainsick but homelessness makes you that way.
I started writing software as a hedge against an old injury i had from my teen years. I have a unique condition leaving me with limited use of my hand as such any jobs like cashier call center and they like are of limits to me, i can't hold change because my hands don't bend flat, and to much typing is excruciating. Therefore being adev should get the most bang for the buck that I have left. Ive been doing this for 12 years. Well it's all bullshit and unicorns. I can't get a job to save my life. All i get is calls from recruiters wanting a full stack retard. I'm an erlang developer for about 5 years, c# php no i can't do Photoshop or frontend gay as colors because it's a different skillet. Oh but trumpy says we're at the lowest unemployment ever, ya because we're all homeless and companies are still looking for unicorns, they don't exist just like the fake jobs which is the real fake news. In reality if a company wants you its because their dev left and you are to fix their broken shit, which never worked in the first place thus cannot be fixed besides I'm not a plumber. In my opinion many companies nowadays are run by liberal sjw children who don't value your time but want the product now, spoilt. Recruiters are the worst, gimme money because i touched your resume. I'd rather just kill myself than try to appease some fucking retarded children. Its so awesome to live in a tunnel while my skills entropy while i have 160 self published github repos, know many programming languages and be told your have no value. its those same children that dont understand the flow of money or value loyalty, claim we have all these jobs but no skillid employees, so they can bring in more visa overstayers, underpay them and claim record profits, the more you pay forieners my countries money the less there is to go around in the society leading to disenfranchised people like me, and you wonder why there's so many shootings in il. How long can i endure homelessness before i start becoming a criminal? Soon i will have no other option. You employers had a choice but I'm going out with a bang.25 -
I was part of a on-call rotation. We had ~800 microsites with decent traffic on this one box, because that's a good idea...
One day the box was experiencing kernel panics and causing core dumps. After exhausting every possiblity I decided it was time to restart the box:
sudo shutdown now
Missed the -r and the box was not accessible remotely. Had to wait for someone at the data center to terminal in.
Downtime was ~2 hours.
This was caused by a crontab that automatically ran apt-get update & apt-get upgrade... Also made by me... None of this should have worked or allowed to be done! -
Im so frustrated with myself . I've always been afraid of being stupid . Perhaps it was because i was always called the "less intelligent" sibling by my parents . Well i did self-learn java , c++ and android (when i was 15) and made some apps and i did get acknowledged finally but i may have not acknowledged myself . I got into college a couple years ago and i can tell you right out that its like an island filled with stupidity. The teachers , the students. The other day i caught my teacher learning how a transistor works. This is unacceptable for someone who is teaching us advanced op-amps and other circuits . Well , I did get into this college cause it was less tedious and i thought college doesn't matter cause i can self-learn . All i needed was free time . Well college totally destroyed that too and provided no facilities in the process as well . So yeah should i blame my college for my inability to do things the past couple years. I mean i don't think i've learnt a single thing all this while. This is where my frustration begins cause i dont want to blame the college , it's not going to help me and i'll probably end up in a 9 to 5 call center job at this rate . Im also very heavily frustrated with myself , it's like everything i've done so far has been a path of least effort. I have tried a few things which were all just fads like machine learning and crypto and even trading . They felt good and thats what scares me , maybe i don't have the passion and am just looking for a quick buck . This is clearly reflected in the ideas i've been having as well . Well i've never had access to proper funds but now im just trying to justify this layman emotion . I just want to learn and be passionate about learning , researching and i just want enough funds for that . But im afraid , maybe its just that i want to feel superior than my circle . I mean i still don't know why i tried learning rust and wasted even more time setting up fedora and everything around it while i already had a working debian setup and a programming language i'm kind of versed with . i wouldn't say well cause im a self learner and i feel guilty for that . I definitely know i just learnt the surface of the language . Deep down i'm just another stupid fad obsessed guy who feels better by choosing a more complex language that my colleagues look upto . Is this what i am , if so im scared and i don't know what to do . People say that you are what you are and you cant change that . If i cant change this then i dont deserve this wasteful stupid life . I don't know what i should do and it makes me cry . Maybe acknowledging this would've helped but it hasn't , I've felt better playing fortnite rather than learning some basic electronics. Im another one of those aren't I ?17
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Funny thing just happened. I called my bank to verify my card with Apple Pay. Here’s how it went:
> Calls bank with number supplied by phone.
> “Thank you for calling [Bank] Bank!”
> ...
> A minute passes and still ringing
> wtf.jpg
> About thirty seconds in and the ring seems fainter than before.
> [2:00] is it just me or is my speaker dying...
> [3:00] no, it’s definitely getting quieter.
> [3:30] why is no one picking up???
> [4:00] now it’s so bad I have to hold it to my ear
> [4:30] now it’s blending in with the white noise
> [4:45] yeah, no. This is only static now.
> [5:00] this’ll be good for DevRant...
> calls again
> same thing happens
> ohwell.mov
Let’s try again tomorrow, I guess.
Edit: like always, I forgot the picture
9 -
Most awkward recruiter interaction was probably when I had to tell a staffing agency that I didn't want to work for them because I had already worked for them and left.
I got into IT by working for a staffing agency and I was contracted out to a large company's IT call center. Doing the usual sort of level-one tech support stuff. After my contract term ran out (and upon reminding my boss that she wouldn't be my boss for much longer if she didn't hire me away from the staffing agency), I was hired on full-time.
Six months later I left the call center and moved on to a cloud server development job in the same company. Not long after that, I got a message on LinkedIn from the staffing agency, offering to hire me on as a contractor working for one of their largest partners in the area.
I responded asking for more details, just for fun. The company I'd be working for, etc. Then I had to inform them that I had in fact previously worked for their firm, and now worked at the company that they were offering to contract me out to, and earning a fair bit more money than they were offering.
They didn't even look at my employment information on LinkedIn before sending the InMail. Just glanced over my skills, saw the magic buzzword "devops," and sent me a message.3 -
This isn't as much of a rant as the story of my worst abuse of computer knowledge.
This happened a couple years ago. When I was in high school, I had this friend/enemy relationship with this guy, lets call him Thomas. He loved to pull pranks on people. He had a similar firend/enemy relationship with my brother, and after one prank, my brother decided to get revenge. And by revenge, he meant asking me to make a virus.
I knew the guy, and I agreed. We thought about what type of virus we could make that would be funny, and not too damaging. We decided on a program that would play annoying sound effects every few minutes. Short enough to be noticable, long enough that Thomas would give up and not try to investigate.
I won't bore you with the details of the program. It was a very simple C app, very small, named "Counter-Strike-Global-Offence-Free-Download-Totally-Legit.exe". It was clearly visible in task manager, but since it was so small and barely used CPU or RAM it would stay near the bottom. I tried loading a custom sound effect, but it turned out the windows default "invalid sound effect" was much more annoying than any custom sound I could find.
The "Infecting" portion consisted of moving the .exe to the start menu startup folder while Thomas left his laptop unattended. My brother handled this part.
I unfortunaly left the country soon after and never actually saw the effect the program had on Thomas. I assumed my brothers laughing would give it away rather fast and he could simply remove it from his startup folder. However, my brother told me he still complained about it for months, before finally bringing the laptop to a repair center that found the totally legit CS:GO exe. My brother ended up telling him soon after, but this was still the best prank I ever pulled. -
I work at the technology center of my school meaning I get calls if anyone has any tech issues. our school just changed all its computer to all-in-one computers. the day after I get a call from an instructor saying all the computers are missing.1
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Good news!
I recently found a job at a call center for a local Japanese food joint, and I will finally get enough money for a paid Apple Developer certificate, and now I will be able to publish the app on TestFlight, have proper notification services, etc! I will update you on the situation.7 -
A few days ago Aruba Cloud terminated my VPS's without notice (shortly after my previous rant about email spam). The reason behind it is rather mundane - while slightly tipsy I wanted to send some traffic back to those Chinese smtp-shop assholes.
Around half an hour later I found that e1.nixmagic.com had lost its network link. I logged into the admin panel at Aruba and connected to the recovery console. In the kernel log there was a mention of the main network link being unresponsive. Apparently Aruba Cloud's automated systems had cut it off.
Shortly afterwards I got an email about the suspension, requested that I get back to them within 72 hours.. despite the email being from a noreply address. Big brain right there.
Now one server wasn't yet a reason to consider this a major outage. I did have 3 edge nodes, all of which had equal duties and importance in the network. However an hour later I found that Aruba had also shut down the other 2 instances, despite those doing nothing wrong. Another hour later I found my account limited, unable to login to the admin panel. Oh and did I mention that for anything in that admin panel, you have to login to the customer area first? And that the account ID used to login there is more secure than the password? Yeah their password security is that good. Normally my passwords would be 64 random characters.. not there.
So with all my servers now gone, I immediately considered it an emergency. Aruba's employees had already left the office, and wouldn't get back to me until the next day (on-call be damned I guess?). So I had to immediately pull an all-nighter and deploy new servers elsewhere and move my DNS records to those ASAP. For that I chose Hetzner.
Now at Hetzner I was actually very pleasantly surprised at just how clean the interface was, how it puts the project front and center in everything, and just tells you "this is what this is and what it does", nothing else. Despite being a sysadmin myself, I find the hosting part of it insignificant. The project - the application that is to be hosted - that's what's important. Administration of a datacenter on the other hand is background stuff. Aruba's interface is very cluttered, on Hetzner it's super clean. Night and day difference.
Oh and the specs are better for the same price, the password security is actually decent, and the servers are already up despite me not having paid for anything yet. That's incredible if you ask me.. they actually trust a new customer to pay the bills afterwards. How about you Aruba Cloud? Oh yeah.. too much to ask for right. Even the network isn't something you can trust a long-time customer of yours with.
So everything has been set up again now, and there are some things I would like to stress about hosting providers.
You don't own the hardware. While you do have root access, you don't have hardware access at all. Remember that therefore you can't store anything on it that you can't afford to lose, have stolen, or otherwise compromised. This is something I kept in mind when I made my servers. The edge nodes do nothing but reverse proxying the services from my LXC containers at home. Therefore the edge nodes could go down, while the worker nodes still kept running. All that was necessary was a new set of reverse proxies. On the other hand, if e.g. my Gitea server were to be hosted directly on those VPS's, losing that would've been devastating. All my configs, projects, mirrors and shit are hosted there.
Also remember that your hosting provider can terminate you at any time, for any reason. Server redundancy is not enough. If you can afford multiple redundant servers, get them at different hosting providers. I've looked at Aruba Cloud's Terms of Use and this is indeed something they were legally allowed to do. Any reason, any time, no notice. They covered all their bases. Make sure you do too, and hope that you'll never need it.
Oh, right - this is a rant - Aruba Cloud you are a bunch of assholes. Kindly take a 1Gbps DDoS attack up your ass in exchange for that termination without notice, will you?6 -
I'm currently working in call center. Making them a management system for agents. I'm the only developer there. No one asks about the progress even the owner doesn't know a thing about softwares. This gives me a freedom to do work when I want and how fast I want. But because of this I don't care anymore about the little things. and I have adopted some bad programming habits during my stay. Should I quit or what?6
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Most upsetting interview rejection?
Back when I graduated college, I did the usual rounds of interviews with insurance companies, banks, various other institutional businesses set up by the college's career center.
One local insurance company interview I thought went great. Usual 'Where do you see yourself in 5 years?' type questions, told her about my job history, very high level type stuff.
Couple of weeks later I get a letter in the mail and after the usual 'It was great to meet you blah blah blah', it ended with
'State Farm will never consider you for a position with our company.'
Never?! My then fiance (now wife) yelled "WHAT DID YOU DO?!!!" and I racked my brain for anything I might have said or done. The HR lady was attractive, but I didn't stare at any body parts and I didn't make any weird sexual advances (I was nervous enough without *that* going thru my mind).
The college career center floods the local companies with graduates and I was #5 in the waiting room that day. My only guess was they got me confused with someone else.
My fiance wanted me to call them immediately to straighten out any misunderstanding, but I knew what was done, was done. It's not like they would realize "Oh, that's right, it was Bob that kept looking at Karen's breasts, not you...come work for us!" Besides, why would I want to work someplace that didn't know/care who I was?6 -
To provide excellent customer service and provide extra services, we collect your personal information.
Bullshit. You're not using my personal information for customer service, otherwise your call center wouldn't suck so badly.3 -
My first dev job is my current job, but I'm leaving it tomorrow to go on on an internship overseas, then return my focus to completing my Computer Science bachelor's degree and getting into a Master's program.
Before this job, I was an office assistant at a small company that sold cosmetics products and fragrances. I had just returned to college after a 1.5 year hiatus and was tired of that job. I wanted to get into the field, even though my experience was limited to freelance web design and a few personal programming projects of which I no longer had any proof, and I still didn't have a degree, but I wasn't confident that someone would contact me. Yet I decided to update my resume and upload it to Indeed.com. I was already getting interviewed at a call center when this local tech startup called, and 2 weeks later, I had the job. We were 3 employees and I was, not only the first woman in the team, but also the first person to ever get hired by the directors without a college degree. Today, I still hold those two titles and the team is 3 times bigger.
It was a very bumpy ride, and tomorrow I move on to other adventures, but I'll always be grateful for the opportunity, all the lessons, and the best team mates I could ever have. Without their wisdom and guidance, I wouldn't have half the blessings I have today. I will miss them dearly, but I know we'll stay friends.
Here's to better things and to a college degree! <32 -
Back where I used to work, we had this a-hole call center guy who isn't a programmer but got promoted as our team leader. He said he used to program on his early days at the company (?) . He claims that made back-ups of his source code in MS Word and even tries to gives us a lecture about backing up programs.
I really hate those a-wipes who often get promoted and suddenly goes up to their heads
7 -
Every night around midnight my internet turns to shit, ping jumps to 1000ms ... Lasts for a few hours.
Only tech support available at that time is cheapest call center in Bombay
"Okay please sir I am running the tests now please. Nothing is wrong sir from my end"
"Oh? What's the latency from your end to my modem?"
".... Sir I am runnings the tests..."
Bah! It's whack...5 -
!dev !rant
Personal life update:
Like I said a few rants ago, I got a job in a call center for a national Japanese food chain. I am getting a pretty good salary for a teenager, and I am being paid the same amount as the other call center agents.
What I didn’t tell you is that I am doing a pre-university SAT, and it’s pretty much destroying me. I regret choosing to do it.
About AltRant: currently on short hiatus, though I swear to god that I will DEFINITELY upload it to TestFlight so you can get a taste of the app. All I ask is patience. I think I will wait until iOS 15 is out because the latest betas created a massive issue in a few parts of the app. All of them are aesthetic but damn it, I want to fix them only when they are officially there to stay because right now iOS 15 is still in beta.9 -
Look here Mr Senior Tech if you don’t know 100% what you’re doing, don’t fucking touch the goddamn firewall with your fucking sausage fingers and you overblown call center team lead. I mean you need to have the confidence you would have if you were eating a banana and some one told you it was a poisonous berry, you’d laugh and eat it anyway, cause it’s obviously a banana. That’s the kind of confidence you need to have when fucking with the entire goddamn network configurations. I just went thru a 7 hour shit show because you THOUGHT you knew what you were doing. Not a damn thing was broken there. One service needed a hole in the firewall and you fucked all this beyond an easy fix. Now I’ll admit I don’t have that much confidence working with the firewall, that’s why I would fucking cal one of the companies that set it up even though we don’t necessarily have a support contract, it would have cost a lot damn less to have them work on it than for the whole company to be down and for me to have to stress over every fucking thing going (or not going) on.
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I swear my co worker said we were meeting at the data center at 10pm all week! I call him and he says 10:30. Wtf?!!! Well guess I got some time to read more rants.2
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The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.
Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.
I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.1 -
*Automated Helpline calls be like*
If you understand English, press 1. If you do not understand English, press 2.5 -
New twist on an old favorite.
Background:
- TeamA provides a service internal to the company.
- That service is made accessible to a cloud environment, also has a requirement to be made available to machines on the local network so you can develop against it.
- Company is too cheap/stupid to get a s2s vpn to their cloud provider.
- Company also only hosts production in the cloud, so all other dev is done locally, or on production non-similar infra, local dev is podman.
- They accomplish service connectivity by use of an inordinately complicated edge gateway/router/firewall/message translator/ouija board/julienne fry maker, also controlled by said service team.
Scenario:
Me: "Hey, we're cool with signing requests using an x509 cert. That said, doing so requires different code than connecting to an unsecured endpoint. Please make this service accessible to developer machines and lower environments on the internal network so we can, you know, develop."
TeamA: "The service should be accessible to [cloud ip range]"
Me: "Yes, that's a production range. We need to be able to test the signing code without testing in production"
TeamA: "Can you mock the data?"
Me: "The code we are testing is relating to auth, not business logic"
TeamA: "What are you trying to do?"
Me: "We are trying to test the code that uses the x509 you provide to connect to the service"
TeamA: "Can you deploy to the cloud"
Me: "Again, no, the cloud is only production per policy, all lower environments are in the local data center"
TeamA: "can you try connecting to the gateway?"
Me: "Yes, we have, it's not accessible, it only has public DNS, and only allows [cloud ip range]"
TeamA: "it work when we try it"
Me: "Can you please supply repro steps so we can adjust our process"
TeamA: "Yes, log into the gateway and try issuing the call from there"
Me: (╯°□°)╯︵ ┻━┻
tl;dr: Works on my server -
I have this friend of mine, he was a former course mate and we can call him J.
J called a week ago saying he wanted to come stay with me for a few days and I said no problem buddy come home I'm always around.
When he came around he sounded quite different than the J I used to know. The first thing he said when I opened the door for him was "Do you know God?" and I was like "Hunh... Is that the latest javascript framework?". With my reply I was expecting laughter as a response but seems like buddy is serious.
J: Are you ashamed of him?
Me: What's up man? Jesus ain't coming anytime soon *still joking*.
J: Yes, he is. And we...
Me: Okay. Cut the crap man.
That night was quite long as we argued religious stuff front, back and center. I asked him why he became so religious but his response wasn't really clear. What I could sense from the discussion was "he's in it for the money" because while we were arguing he mentioned that God spoke to him that he would own a Mercedes Benz this year, so for that he created a WhatsApp group luring people to join to receive gospel messages and in turn ask them to sow seeds and make offerings all in the name of God. I was both pissed and perplexed by such an act of selfishness. Why don't you just get a real job, I asked J, and he said the jobs he could find doesn't match his taste :/
The religious argument continued to day 3 and I wasn't feeling it because it has affected my work as I couldn't even concentrate on most task that was supposed to be completed that week. I called him the next day and told him he shouldn't come to my place if he won't boycott the religious arguments we normally have at night because those are my working hours and the arguments wasn't helping matters. I ended the call when I got no response.
Throughout the rest of that day I felt guilt for what I had said to him, maybe there would have been a better way of putting out my reasons to him or atleast allow him arrive home before telling him what I just told him. I felt really bad that night, so the next day I tried to reach so he could come around when he's available but his line wasn't going through.
Few hours later I got a call from another friend we can call E.
--- E: Hey, have you seen J lately.
Me: Yes, he has been with me for few days now.
--- E: Is he there now.
-- Me: No he's not.
--- E: I need to let you know what's up. J isn't feeling okay. He has been with me for quite a while but recently this year he started acting strange. I think he has some mental issues.
-- Me: Mental what?
--- E: Yes. One time he pulled of his shirt running towards the street. I asked him where he was going and he said "they're calling me... they're calling me".
-- Me: That must be serious, I never paid attention I just noticed he was acting too religious.
--- E: Yes man. It took some time before I myself realised what was going on.
--- Me: So what do we do?
--- E: I've spoken to his brother and we also informed the police he was missing, I never knew he was with you.
--- Me: I'll try reaching out if I find him I'll get in touch.
--- E: Okay.
Hanging up the phone, I have never felt so broken in my entire life. All through those time I was arguing with someone in need of help.
How could I not have known. I'm stupid... I'm stupid... I'm stupid! I kept stumping my palm on my head. Shame unto me.
There were moments in our arguments with signs of clear red flags, some things he said wasn't just right but I ignored just to win the arguments. At one point he claimed he was God, at another point he said he doesn't need to work to become rich that money will visit him, he said some really bizarre things if I was observant enough I would have noticed but fuck me I didn't.
Next day, I got a call that he has been found and has been taken to a psychiatric hospital. He was suffering from bipolar disorder. When I got there, he no longer recognises me. This was the same person we both argued few nights ago.
This short experience was devastating for me. I cried like a baby right there in room filled with his family and some other friends.
No one knew why I was crying, it was just me and my guilty conscience. This would have been prevented atleast a little if I had acted differently. I can't hug him now... It's of no use. I can't tell him how great a friend he is and and how much he deserves the world now because it would be useless.
I pray day and night that he gets well soon and I could tell him how sorry I am for not realising he had a condition unknown to me.
I get to visit him twice a week and hope he gets back to the J I've always known, my buddy for life 💑
For anyone reading this:
Sometimes the people around you might look okay from the outside but I promise you there is a lot going in on the inside. Show love to whoever call you their friend and also don't take arguments personally (I failed this test), some people uses arguments to validate theirselves and some might not be as sane as you think.
#ListenMoreSayLess11 -
okay, this is fucking ridiculous. my bank released an update of their pushTAN app and I just had to call their service center to learn how to interact with the "new" UI to release an order.
quiz: how do i release an order in the UI shown in the screenshot?
(auftrag freigeben = release order, ablehnen = decline)
19 -
Memorable coworkers? It's a toss up between the guy who got fired for calling a department director a c*nt on a recorded phone line loud enough for the whole call center to hear it, and the guy who reported me to HR for not including him in a private Slack conversation because it had nothing to do with him.
People are weird.2 -
TLDR;
I remissness about Yahoo site builder and talk about finding the record of the Google search that changed my life a long time ago and I think it's fucking great.
Earlier I re-installed google chrome but unlike every other time, this time I forgot to turn off the auto-sync feature. I only realized this when I opened gmail and it pre-populated my login info with the info of my very first, long forgotten gmail account.
So naturally I went exploring... after going through the mails I decided to check out the actual Google account to see if there was anything of interest there and lo and behold I found around 7 years of browsing history that I had no idea Google stored at the time.
As scary as it was to see I'm kinda glad about it now because aside from finding out that I was going through an Asian porn phase in 2008 I also found the one Google search record that changed my life.
It was a search to download Yahoo site builder followed by a bunch more on how to use it.
I had stumbled across a random article about it and it caught my eye because I needed a website for the grocery store I was a manager of back then.
Thankfully it was a fucking horrible WYSIWYG editor. I recall it acting almost identical to Word at the time - I would save and back up my site constantly because moving something 1px would fuck the layout up and burn everything to the ground, cntrl+z would try and do something, reversing only my last action while leaving the rest of the site in tatters and I didn't have the skills to understand or fix it...
Ultimately my frustration led me learn a bit of html & css and a week or so later It became apparent it would be easier to scratch code the damn thing so I uninstalled Yahoo site builder and started all over again.
Learning & building that site in notepad ignited my passion for coding and less than a year later I left my shitty dead end job to join a brand new tech company created with the help of a like minded investor officially employed as a developer. Let help you understand just how big this achievement was for me - I had been trying to find a job, ANY job in I.T even at a call center level without success for 6 years because I dropped out of school.
In 6 years as an active job seeker I only received one phone call about a job opportunity which ended very quickly once they realised they had misread my CV. In all those years I never even got a single job interview.
After that I spent the next 3 years rolling out and improving the cloud based loyalty card system I had written for my store out on a national scale and the rest is history. Since then I have never been judged by a crappy piece of paper, hated my job or struggled to find a new one.
What a beautiful search result that was to find.
I dedicate this rant to Yahoo, with my sincere gratitude for making a shitty WYSIWYG editor that was so bad it pissed me off enough to make me actually learn something.
2 -
Dear recruiters, if you prefer telephone calls, why not also learn how to leave a message on a voicebox, display a caller ID, and list your phone number on some legit page on the internet?
Otherwise you'll leave the impression of a desperate outbound call center agent paid not by leads and conversions but just by the quantity of calls made during the day. If I had such a job, I'd also call voiceboxes and busy developers all day and get money for listening to signals tones before hanging up. -
First day at my job and once I got home I immediately crashed into my bed and woke up at 3 AM.
For some reason I still feel physically tired. Even though I woke up by myself (no distractions from my environment).
+ I feel like having worked out even though I did not. I can feel the muscles aching everywhere in my body.
Anyway back to how it went...
I got there (company) and met a young people like me who are also working in this company for the first time.
Once I saw them + the chief and the leaders, my anxiety kicked in, but I made sure not to show it.
We took photos and saw the cubes (data center cubes) and it felt like I was in a hacking scene from Mr Robot or Watch Dogs lol. It was so cool.
After that we were assigned to our temporary work places and mine was at a place where you get packages from the delivery trucks, cut them, sort them, put etiquettes on them and register them in the system.
Another boy (let's call him Daniel) and me were assigned to this place. He is going to be a sys admin.
The people at this workplace were very chill, cool and mature.
You can joke with them and they will not get offended (looking at you, Twitter) lol.
Daniel however is the opposite.
He is so god damn extroverted that he literally won't stop talking.
At some point he asked me if I was even listening and I admitted that the unconcious side of the brain of mine built a filter over the years that only let's valuable information flow through. When there is no valuable information, I do not process them in my conciousness.
Poor guy got a bit sad, but me whatever. Not my problem. He gave me an headache by talking nonstop nonsense.
Today, when my shift begins, I will learn to do drive a forklift and I'm excited about this.
I do not even need a license for it which you normally need in other companies :D1 -
When one of the random people working in the call center you have never met, starts the conversation with:
"You look like someone that follows bitcoin"
What ever happened to "hello"2 -
WTF IS THIS? Been popping up all day.... I tried googling but official support says to uninstall Office and Visual Studios....
WTF MSFT!!!! Quite frankly it feels even tech support at tech companies aren't very competent.... just staffed by a bunch of call center monkeys?
5 -
I've been trying for the last 3 months to land my first development job. I have a good (over 3 years) amount of experience, but no industry experience and no degree. So it's been a uphill battle. Currently working at a call center making garbage and most of my time and energy is invested into this. Currently am not mobile so most of my money is being geared towards that. It's just frustrating to see all these over glorified job postings that ask so much for just entry levels. I haven't even gotten a damn interview, I feel like in houston it's either you have a degree or you are not even considered for just a fucking interview. If I can get at least one they will be able to see my drive, persistence and skills that have been developed overtime. And fuck recruiters, have been interfacing with them over linkedin and not one of them seemed eager (initially yes) to land me an interview. Most of these fucks don't even fucking understand the technology or buzzwords that are on the job posting. If I were a recruiter I would at least put a little research into what the different technologies are so the process will seem less abstract. The tech will have more meaning and maybe I would be able to get a better success rate with clients if I knew what was really required of them. Not just looking at xyz and seeing if client has experience with them, but really see if they know what they are; that way I will have more confidence sending them into an interview. But of course that's not how it works. "Oh yeah Java and javascript are very similar"... get the fuck out of here.13
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Last night was dreadful- at 11 pm Dev on my team makes a change to a form with 2 million plus records without informing me and leaves to go out without confirming the change was successful. I get call from the data center at midnight because the app is down. Didn't get done till midnight and now data center boss is blaming me.5
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Story of my first successful project
Being part of a great team, I've shared in a lot of successes, one I am particularly proud of is my first attempt to use agile methodologies in a deeply waterfall-managment culture.
Time was June/July-ish and we applied for a national quality award where one key element in the application stated how well we handled customer complaint resolution.
While somewhat true (our customer service is the top-shelf good stuff), we did not have a systematic process in resolving customer complaints. Long story short,
the VP lied on her section of the application. Then came the 'emergency', borderline panic meeting (several VPs, managers, etc) to develop a process to better manage
complaints before the in-house inspection in December.
As most top priority projects go, the dev manager allocated 3 developers, 2 DBAs, and any/all network admins we would need (plus all the bureaucratic management that wanted their thumb in the pie).
Fast forward to August, after many, many planning meetings, lost interest, new shiny bouncing balls, I was the only one left on the project. The VP runs into the dev manager in the hallway and asks "Is my program done yet? If its not ready before December with report-able data, we will not win the award."
The <bleep> hit the fan...dev manager comes by...
Frank: "How the application coming along? Almost done?"
Me:"No, haven't really started coding. You moved Jake and Tom over to James's team, Tina quit, and you've had me sidetracked helping other teams because the DBAs are too busy."
Frank: "So, it's excuses. You really think the national quality award auditors care about your excuses? The specification design document has been done for months. This is unacceptable."
Me: "The VP finished up her section yesterday and according to the process, we can't start coding until the document is signed off."
Frank: "Holy f<bleep>ing sh<bleep>t! No one told you *you* couldn't start. You know how to create tables and write code."
Me: "There is no specification to write to. The design document is all about how they plan on reporting the data, not how call agents will be using the application to serve customers."
Frank: "The f<bleep> it isn't. F<bleep>ing monkeys could code against that specification, I helped write it! NO MORE F<bleep>ING EXCUSES! This is your top priority from now on!"
I was 'cleared' to work directly with the call center manager and the VP to develop a fully integrated customer complaint management system before December (by-passing any of the waterfall processes that would get in the way).
I had heard about this 'agile' stuff, attended a few conference tracks on the subject, read the manifesto, and thought "I could do this.".
Over the next month, I had my own 'sprints' and 'scrums' with the manager (at the time, 'agile' was a dirty word so I had to be careful of my words and what info I shared) and by the 2nd iteration had a working prototype.
Feature here, feature there (documenting the 'whys' and 'whats' along the way), and by October, had a full deployed application.
Not thinking I would get a parade or anything, the dev manager came back from a meeting where the VP was showing off the new app to the other VPs (and how she didn't really 'lie' on the application)
Frank: "Everyone is pleased how well the project turned out, except one thing. Erin said you bothered him too much with too many questions."
Me: "Bothered? Did he really say that?"
Frank: "No, not directly, but he said you would stop by his office every day to show him your progress and if he needed you to change anything. You shouldn't have done that."
Me: "Erin really seemed to like the continuous feedback. What we have now is very different than what we started with."
Frank: "Yes, probably because you kept bothering him and not following the specification document. That is why we spend so much time up front in design is so we don't waste management's time, which is exactly what you did."
Me: "We beat the deadline by two months, so I don't think I wasted anyone's time. In fact, this is kind of a big win for us, right?"
Frank: "Not really. There was breakdown in the process. We need better focus on the process, not in these one-hit-wonders."
End the end, the company won the award (mgmt team got to meet the vice president, yes the #2 guy). I know I played a very small, somewhat insignificant role in that victory, I was extremely proud to be part of the team. -
!Rant
After more than one year of searching for a dev job and finally working for some call center for one year cause I couldn't find any job who wanted to take me without any diploma, I finally got one as a php dev I'm happy but at the same time I stress cause I don't want to make any mistake and be fired. I'm starting Monday whish me good luck. I don't know if I'm more excited or more stressed I will know Monday.4 -
Previously, I've shared a story about the internship at an IT department for a local "center for student guidance". This was back when I was in high school.
Since nearly everyone was incompetent with tech, we often got a call for dumb IT errors. We got a call that a user had a black screen and could not work anymore with her computer.
So we went to troubleshoot, she was correct... A black screen but her computer was still booted. So we moved the mouse and the mouse showed up. We pressed escape and she could continue...
She called the IT department because she was on the last dia of her powerpoint and the text for "press escape to close the dia presentation" has disappeared. She never touched her keyboard or tried anything :D -
So so so frustrated why is finding the right job such a fucking hassle! Landed my first junior dev job that was not what I was expecting mostly I work jira ticket written my middle aged morons to update PDF's servers that never had anything deleted from them 100k of files and about 10k folders shit you not. Don’t delete anything co worker deleted a file that took down a couple thousand person call center.
Looking at other junior positions with junior in the title and they want 4-7 years expierence at two different places. WTF if I have 7 years I would think I would a senior dev or close to one.
Just there is such a disconnect between the people who post the ads and vett the candiates to the hiring managers.
Does it get better? Started going to meet ups to meet more experienced devs in my area but still trying to find the right fit.2 -
Well my last job was nothing but a call center with AT&T, but I will tell the story of how I got my current job which is also my first job as a developer.
I was living in Texas. I just moved out of a house I was renting and my girlfriend at the time moved back to Missouri and she was about 5 months pregnant.
She wanted us to all be in Missouri because that's where her family is. No big deal for me, but we didn't have a place to stay yet in Missouri and it was difficult to find a job in a city that has very little to offer in what I do, and of course, wants experienced people despite what said they were looking for.
For 5 months I kept looking for a job while I stayed with my parents and worked at the call center and she with her mom and stepdad so I could save up to not only make the trip to Missouri but to be able to make a payment on a place which we were also having trouble finding.
Even if I didn't have a job or if we didn't find a place, I was not going to miss the birth of my child. So, within about 3 weeks of her due date, it was time for me to make the trip to Missouri. I still haven't found a job but at least we were going to have a place ready for my child within the week. With all the money I saved, we could get through a couple of months of rent, bills and necessities, but still needed to find work.
After only a week after we got the place, I almost gave up so I started to apply at restaurants as a backup after I found a couple more places. The restaurants were quick to respond and I had interviews scheduled for the week that I applied. I knew I was going to be miserable working at a restaurant, but I needed a job, any job. As a last attempt, the day before my first interview with one restaurant, I found a new posting for an entry level position early in the morning. I quickly sent in my resume but didn't expect anything until weeks later. It only took a few hours for a reply and he wondered if we could do a phone interview. I said yes, of course. After the interview, he said that he had one more person to interview but he would let me know. I thought, great, there goes my chance. After only an hour of waiting, while I was looking for more places to apply, he calls me back saying that he wants to hire me. Immediately after I got the job I cancel my other interviews and I started the next day.
It was great I got the job, but it was a far drive. However, they did offer telecommuting, but I had to come in every day until they felt I understood their work flow. I did inform my boss that my son would be born really soon but he was okay with letting me take off when it was time.
I started on a Wednesday in May of 2014 and made the 1.5 hour drive every day. After only working 10 days, my girlfriend calls me at work saying that it's time for the baby to come but it would be a while so I could finish my shift and then come straight to the hospital.
I get there but still no baby. It was a long labor which ended up in C-section at 4 in the morning the next day. My son was finally born on a Wednesday and it was the greatest thing in my life.
But now, I am a single dad(about a year now and it was mutual) and I am the only developer as of a couple of weeks ago. Despite how they handle things and my annoying coworker that sits next to me which I have ranted about in a previous posts, I do enjoy working there trying to improve and move the company forward. After all, I work from home 3 days out of the week now. The rants will still come lol.
Sorry for the mood kill at the end but that's my story. 😁 -
I thought I had lost a password to devrant on my old phone tried to rest my password I don't no which email I used among my army of emails address
Well my thoughts today are on a call worker who has a terrible work attitude.... fuck I hate3 this guy .. probably am tired of this job... is it too hard to ask for a company that has better pay and organised work flows .. here is hell hound projects come left right center everything is urgent the system is broke or roten from the core can never be fixed -
First dev job was unified communication and call center software. Over 4 years later, still there today.
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Hello guys..i dont know why i am posting it here...but i am really depressed..i am a fresher mern stack developer...i am applying everywhere but i am not getting any callback from any HRs..i am thinking of either running away or killing myself....i dont know what to do...my wife earns just 9500 rupees from her call center job and we both have to give 5000 every month to my mom for household expenses....it has become vert difficult for me and my wife to save money...i dont know what to do....28
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That moment people assume you don't know things because you are generally quiet because they are around their friends. Uhm, I got the job and had to go through months of interviews, tests, video chats, probation periods and got the job almost 3 months earlier than I should and got promoted to a better team, you don't see me trying to demean your job as a call center consultant here around all the developers I know. Just lemme drink my coffee in peace :(
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If I weren't a dev I'd be doing IT support.
Back in 2018 when I was doing level 1 support as part of an internal IT call center, I applied for two jobs elsewhere in the same company, one doing level 2 support and the other in a different department doing cloud infrastructure engineering or whatever they're calling it now. I almost took the support job because the cloud job was really dragging their feet with my final interview with my boss-to-be.
I probably should have taken that as a sign of things to come, since it ended up being such a pain to work for him until our team got moved under a new manager.
The support team starts pressuring me for an answer and I eventually fire off an email to the cloud guys saying, "I already have a job offer and I can't delay any longer. If I can't be interviewed soon then I will have to withdraw my application."
Got my interview the next day, and he made the offer the same day. Turned out to be a very good choice in the long run, but man were the first couple years full of massive frustrations. -
Ok, so my "so called friend" from high school calls me up and requests me for a CMS for his hoax call center business. I didn’t want to do it and didn't have the time so make the busy excuse.
He keeps on insisting and asking it for old time's sake etc.
Finally we decide a price of 80k(rupees not dollars).
I somehow, found the time and made about half of it in 3 days(Laravel rocks) while the time we agreed upon was 1.5 months as I could only work on weekends.
Suddenly he feels, he has got enough to get it working and says just add 1-2 more features, don't make the complete thing. I felt really angry as be was trying to waive off almost all the money as he thought it got done early.
Finally we agreed on 40k, but I wanted some payment up front.
This was 2 months ago. Since then he has ranted about how he has no money but is going to give me as soon as he gets it.
Now, he is dodging my calls and I don't think the the money is ever coming. I desperately needed it for a laptop.
I had already stopped the feature of adding more users(Create) from the CMS.
What do you think I should do?
1 Delete everything (I still have SSH)
2 Send info to all his clients about his hoax business as I have about 200 payment infos.
3 Do nothing
4 {Add your own}11 -
!rant, more of an incredulous/cruelly amused "you had ONE job..."
so: biggest IT/PC/electronics store in my (and neighboring) country. their webpage, of course with the function to buy online, because of course.
the big green "Buy" button does nothing. doesn't work. doesn't react. I keep clicking it multiple times, shorter, longer, etc, because maybe their JS scripts are just shit so they slow.
nope.
okay. open devtools, JS console.
hover over the button: "Error: isMobile is not a function".
click the button: "Error: isMobile is not a function"
WAT.
search for isMobile in the script.
173 occurences.
fuck this.
console: isMobile = function(){return false;}
because I'm not on my phone.
click the "Buy" button.
works flawlessly.
...HOW?
THE WHOLE PAGE IS AN ESHOP YOU COMIC RELIEF INCOMPETENTS! =D
173 uses of non-existing function that blocks business-critical feature, THE ONLY CORE FEATURE FOR WHICH YOUR SITE EVEN EXISTS, and NOBODY, not the dev who fucked it up, NOT EVEN QA, noticed it??? =D =D
if I was the boss of the devs, or even boss of the whole company...
git blame
...and then i'd go the whole chain from the dev who caused the bug, through all of the QA people who "tested" that version before deploy, and I would personally, on the spot, fire each and every single one of them.
mainly because of who knows how much money this stupid not even a proper bug lost them.
but secondarily, because clearly none of those people give a single shit (n)or have an idea how to do their jobs.
=D =D
yeah but I was a good guy, filed a bug report in the "Complaints" section of their Contact form.
it goes to some call-center-like peon, so it starts with a sentence "forward this to your site's dev people outright to file as a bug, thank you".
but... HOW.... =D
HOW can you let something like this through? =D
the bottleneck of your whole user interaction, which forms first of the three steps OF THE MAIN AND MOST IMPORTANT FUNCTION of your whole business... =D
...I...
...does not compute =D
...BUT THEY USING ANGULAR, SO THEY ALL MODERN AND HIGH-TECH AND EVERYTHING'S FINE!!! =D =D1 -
Worst enterprise software experience... I was fresh out of college, and needed money. I was working in a call center, fielding IT helpdesk calls for a major US telecom company, who had just acquired a competitor. One day I got to work and about ten of us were given a new desk, new phone number, an an email address at the newly acquired company. My manager said to us "We have no clue how any of their proprietary systems work, what servers they run on, or how to login to them. Your phones are ringing, make sure you take good notes so the Tier-1s can help out next week. Good luck."
Trial by shit-storm fire, all while trying to convince the caller that yes, I did know what I was talking about. It was a lot of cold calling random employees whose job title in the corporate directory looked even remotely close to somebody I could escalate a ticket to. They didn't use the same ticketing system we used, so it was a lot of copy/pasting between two ticketing systems. To this day, I still have no clue what happened to their original call center staff. I'm sure they must have had one, but it seemingly just dissolved overnight.
That job was the springboard to my development career. I left for a gig in software helpdesk, then to quality assurance, automated testing, and now I'm a senior DevOps engineer. It was worth it. -
They dont know a thing. They think i work at a call center or i just play games instead of work. And whenever they see the terminal its just "did you break your computer? Why there is too much text?"4
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Im working 6days, than I'm free 4 days. So 2-3 days from those 4, I would like to do some internship, traineeship or call whatever you want, at isp, data center or enterprise, to kick some real life network engineer experience. Basically I have 0 real life experience even I'm preparing to ccnp. Guys, I can't even find unpaid internship... When they hear that I have finished bachelor like 6 years ago, they just don't want to hear from me. I am deeply disappointed. Sometimes I feel that I won't have an it support job even with ccie... I mean I already feel more skilled than the complete IT crowd at the company where I'm working but no one cares. If you have some advice like where to go, please share with me...1
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So... I'm assigned to do a new development, something related to integrate a Call Center service to our main app.
I have not a single clue on how to begin, at what to look, what doc to read (the service doesn't offer a good one), just trying thing and hope for some luck.
This sound familiar to you also or it's just me?
These moments make me think twice if my knowledge can handle and this scares me!
Also, it's kinda urgent and very important so... no stress!2 -
Starting my bachelors in Computer Science this fall! Going to try to continue to work full time as long as possible (I’m a team lead at a call center, got a lot of downtime, not too stressful) to pay for school. Any tips for CS in college?2
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Sat through a phone menu/jail about 5 options deep just to find out the call center was closed. We make smart applications, can't we raise this information to the top when the caller starts smashing the "zero" button a hundred times?1
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By far it is my current project of building the industry leading CMMS (no it's not a typo, it's really CMMS). Everything from in office time management, to tracking when techs go on site, to detecting what are in pictures when sent back from our app (also my project), to sentence building, to smart auto-dispatching.... I mean this list is just endless of the features compiled in the application for just a call center. When I took the job I never knew facilities maintenance took so much and I never thought it would be this efficient.2
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