Join devRant
Do all the things like
++ or -- rants, post your own rants, comment on others' rants and build your customized dev avatar
Sign Up
Pipeless API
From the creators of devRant, Pipeless lets you power real-time personalized recommendations and activity feeds using a simple API
Learn More
-
> Customer calls
Her: I have over 5k 404 request to [insertwebsite]/autodiscover/autodiscover.xml
Me: Sound like a missconfigured exchangeserver/client. Let me have a look.
> Takes a look and can confirm the IP and the owner of that IP
Me: It looks like someone/something from xxx.xxx.xxx.xxx is failing to resolve autodiscover.[insertdomain].com
and defaults to @ record on the zone. Do you happend to know to whom that IP belongs?
Her: No, and I dont care, just block it. I do not like the 404 that shows up on the summary.
Me: Alright
> Blocks the IP in the firewall.
>>> Fast forward to next day >>>
> Someone calls, it is the same girl
Her: I cant reach my website! Infact, I cant reach anything! WHYYYYYY!!!
> I remember, blocking that IP yesterday...
Me: Oh, can you please visist "minip.se" (whatismyip.com, swedish version) and tell me what you see?
Her: Yes, it is xxx.xxx.xxx.xxx
Me: Do you remember that IP that you request that I block yesterday?
> I can hear the shame coming from the phone.
> Turn out that her collegues did'nt have any mail delivered to them from the time I blocked their IP
> Her boss is really mad
> Atleast she had a cute voice12 -
Storytime!
This customer comes in and practically throws a computer on the counter.
Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.
Me: Well, you may have issues with the drivers if you put Windows 7 on it--
Customer: I don't care, I just want Windows 7.
Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.
Customer: Then... check to see Windows 7 compatibility!
Me: Alright.... *makes notes to check for Windows 7 compatibility*
Me: So has this Windows 7 been used before?
Customer: Yes, it has.
Me: On how many computers?
Customer: I've installed it on two computers and it works just fine.
Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?
Customer: Yes.
Me: Well, okay then... *finishes up ticket*
Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?
Me: *gives price*
Customer: And do you have any?
Me: Let me check *I go to where they are, find some and come back out*
Me: Unfortunately we're out at the moment and would have to special order some back in.
Customer: OK. So then how much to fix this computer?
Me: *price of installing Windows and backing up data*
Customer: That's halfway to the price of a new one of these!
Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.
Customer: Well, why does it cost that much?
Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.
Customer: Oh, well I don't want data.
Me: Okay, well then it would be $total - $labor3
Customer: ...Okay, fine
Me: *updates the ticket*
When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."
If you "worked in this field," you would know that a SMART error is hard drive related.
If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?
If you worked in this field, you would know you would want a 64bit Windows on your computer.
If you worked in this field, you would know how to find a Windows 10 installation media online.
If you worked in this field, you would know that HPs are not good computers to get.
IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.17 -
I have to let it out. It's been brewing for years now.
Why does MySQL still exist?
Really, WHY?!
It was lousy as hell 8 years ago, and since then it hasn't changed one bit. Why do people use it?
First off, it doesn't conform to standards, allowing you to aggregate without explicitly grouping, in which case you get god knows what type of shit in there, and then everybody asks why the numbers are so weird.
Second... it's $(CURRENT_YEAR) for fucks sake! This is the time of large data sets and complex requirements from those data sets. Just an hour through SO will show you dozens of poor people trying to do with MySQL what MySQL just can't do because it's stupid.
Recursion? 4 lines in any other large RDBMS, and tough luck in MySQL. So what next? Are you supposed to use Lemograph alongside MySQL just because you don't know that PostgreSQL is free and super fast?
Window functions to mix rows and do neat stuff? Naaah, who the hell needs that, right? Who needs to find the products ordered by the customer with the biggest order anyway? Oh you need that actually? Well you should write 3-4 queries, nest them in an incredibly fucked up way, summon a demon and feed it the first menstrual blood of your virgin daughter.
There used to be some excuses in the past "but but but, shared hosting only has MySQL". Which was wrong by the way. This was true only for big hosting names, and for people who didn't bother searching for alternatives. And now it's even better, since VPS and PaaS solutions are now available at prices lower than shared hosting, which give you better speed, performance and stability than shared hosting ever did.
"But but but Wordpress uses MySQL" - well then kill it! There are other platforms out there, that aren't just outrageously horrible on the inside and outside. Wordpress is crap, and work on it pays crap. Learn Laravel, Symfony, Zend, or even Drupal. You'll be able to create much more value than those shitty Wordpress sites that nobody ever visits or pay money on.
"But but but my client wants some static pages presented beside their online shop" - so why use Wordpress then? Static pages are static pages. Whip up a basic MVC set-up in literally any framework out there, avoid MySQL, include a basic ACL package for that framework, create a controller where you add a CKEditor to edit page content, and stick a nice template from themeforest for that page and be done with that shit! Save the mock-up for later use if you do that stuff often. Or if you're lazy to even do that, then take up Drupal.
But sure, this is going a bit over the scope. I actually don't care where you insert content for your few pages. It can be a JSON file for all I care. But if I catch you doing an e-commerce solution, or anything else than just text storage, on MySQL, I'll literally start re-assessing your ability to think rationally.11 -
Fuck those useless calls!
PM: customer X wants a call in an hour.
Me: they didn't send emails before. No questions, no prep, no call.
PM: yeah but they want to talk.
Me: these unprepared calls are pointless. I'll be sitting there, noting down the questions and telling them I'll have to look up the details.
PM: shall I tell them that you don't want to talk to them?
Me: I don't care, it's your call, do whatever you want.
PM: that's not professional.
Me: oh you're calling it professional to sit there with a pencil, writing down crap or what?
PM: what's the problem?!
Me: I've had this shit for the last two fucking calls, and they were so unprepared that they wasted half of the call just reading up, and I'm fed up with this shit!
PM: but they are the customers, and they aren't that happy.
Me: yeah, and do you know why? Because our schedule is completely fucked up and our management has been ignoring ANY warning from engineering for WEEKS! That's why they are unhappy and not because I'm not holding their fucking hands!
PM: hey, but you can't tell me what I have to do!
Me: and you can't tell me either! [he's my PM, but technically not my superior.]
PM: so no call or what?
Me: you're free to have your call. I'll sort out the shit that they're concerned about, putting that down in a proper email, and then we have at least some basis for discussion!
PM: (left for his call)
Btw., my cursing was the same in the live conversation with him.9 -
A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!12 -
OH MY GOD
WHO NAMES A CONFERENCE ROOM AFTER AN -ADDRESS-??
At my new job, we had all day training on Friday. It was emphasized many times that we should not be late. I look at the meeting invite many times, and it says [123 Fake], with Fake being a Very Well Known Street, and I see on Google Maps that there's an office building there. Great, we must have an off-site training facility to help our clients become certified in our product. It doesn't say which floor, but I assume the small space we have in that large office building will become evident once I check in with lobby security.
Friday morning comes, I get to the office building 20 minutes early, and try to check in. They've never heard of my company. Maybe there's a computer lab we rent out? No, they don't know anything about that. I don't have work email or slack set up on my phone yet, so who do I call? I try reception, no one answers. Eventually I call our customer support line.
I shouldn't be at 123 Fake St. I should be at the office. Because that's the name of the conference room!
YOU HAD ONE JOB, ROOM NAMER!
Last night my boyfriend and I tried to think of worse names for conference rooms. The only ones I could think of were "meeting canceled" (but with that, at least I would be in the correct fucking building!) or just naming every conference room "conference room". Here's the thing: there's not just one 123 Fake St room! There's two of them right next to each other! So you can easily show up and think, I remember I was supposed to be in this room, but which one?
And I'm not even the first person to make this mistake. CLIENTS have gone to the wrong building before because they get included on meeting invitations that include conference room names! WTF!
It's pretty common to have Chicago conference rooms named after neighborhoods, or iconic buildings, etc. But nobody is going to think, "meeting in Bucktown? I'll just wander around the neighborhood until I find people with laptops". It's obviously a conference room. BUT A FUCKING ADDRESS OF A NEARBY OFFICE BUILDING? It's not even an iconic of a building!
Names matter. I care a lot about names in code. I never realized it could apply to the physical world as well. So now I am on a mission to change the names of these Goddamm conference rooms so I'm the last person to be directed to the wrong fucking building.
OH, and I'm out $9 for a taxi ride and a pair of gloves that got lost in the taxi so that's GREAT.13 -
Attack is the best defence! I read my emails in the morning and figure out whether there's some action for me. When I go and get my second coffee, I drop by the PM's office and have a short chat with him.
Where I am in the projects, whether there's stuff from other tasks or unexpected actions, how long that might take, whether schedules are still OK, whether I need him to take care of some customer communication, these things. Usually less than 5 minutes.
The kicker is that he mostly doesn't interrupt me because I instead interrupt him - unless he is highly busy, in which case he just says "sorry, later", same as I would do.
It's a win-win because I can schedule the interruptions while he enjoys that he doesn't have to ask around.5 -
Product replying to Jira ticket: We think this issue has been resolved. Can you please reach out to the user and confirm?
Customer care: User xxx has responded to say she "has given up in frustration, and the app simply doesn't work". She has requested to have her account deactivated. This user has requested to not be contacted any further by the program.
Hows your day going devrant? mines going VERY well5 -
Company: we care about work/life balance (as long as shit gets done)
Company: we care about mental well-being (except when shit has to be done "now!")
Company: we help each other (we push work around until someone finally do it)
Company: management is here to help you do your work (as long as you don't ask them to help you to solve a real problem)
Company: we are agile (except we have more sub-processes than ever)
Company: we only hire best (and then put them in the team of morons)
Company: we are customer centric (that's why we are delivering bugged features)
Company: we constantly rise the bar (deliver more shit in shorter time)
... did I forget about something?12 -
At the data restaurant:
Chef: Our freezer is broken and our pots and pans are rusty. We need to refactor our kitchen.
Manager: Bring me a detailed plan on why we need each equipment, what can we do with each, three price estimates for each item from different vendors, a business case for the technical activities required and an extremely detailed timeline. Oh, and do not stop doing your job while doing all this paperwork.
Chef: ...
Boss: ...
Some time later a customer gets to the restaurant.
Waiter: This VIP wants a burguer.
Boss: Go make the burger!
Chef: Our frying pan is rusty and we do not have most of the ingredients. I told you we need to refactor our kitchen. And that I cannot work while doing that mountain of paperwork you wanted!
Boss: Let's do it like this, fix the tech mumbo jumbo just enough to make this VIP's burguer. Then we can talk about the rest.
The chef then runs to the grocery store and back and prepares to make a health hazard hurried burguer with a rusty pan.
Waiter: We got six more clients waiting.
Boss: They are hungry! Stop whatever useless nonsense you were doing and cook their requests!
Cook: Stop cooking the order of the client who got here first?
Boss: The others are urgent!
Cook: This one had said so as well, but fine. What do they want?
Waiter: Two more burgers, a new kind of modern gaseous dessert, two whole chickens and an eleven seat sofa.
Chef: Why would they even ask for a sofa?!? We are a restaurant!
Boss: They don't care about your Linux techno bullshit! They just want their orders!
Cook: Their orders make no sense!
Boss: You know nothing about the client's needs!
Cook: ...
Boss: ...
That is how I feel every time I have to deal with a boss who can't tell a PostgreSQL database from a robots.txt file.
Or everytime someone assumes we have a pristine SQL table with every single column imaginable.
Or that a couple hundred terabytes of cold storage data must be scanned entirely in a fraction of a second on a shoestring budget.
Or that years of never stored historical data can be retrieved from the limbo.
Or when I'm told that refactoring has no ROI.
Fuck data stack cluelessness.
Fuck clients that lack of basic logical skills.5 -
My code review nightmare part 3
Performed a review on/against a workplace 'nemesis'. I didn't follow the department standards document (cause I could care less about spacing, sorted usings, etc) and identified over 80 bugs, logic errors, n+1 patterns, memory leaks (yes, even in .net devs can cause em'), and general bad behavior (ex.'eating' exceptions that should be handled or at least logged)
Because 'Jeff' was considered a golden child (that's another long TL;DR), his boss and others took a major offense and demanded I justify my review, item by item.
About 2 hours into the meeting, our department mgr realized embarrassing Jeff any further wasn't doing anyone any good and decided to take matters into his own hands. Thinking 'well, its about time he did his job', I go back to my desk. About an hour later..
Mgr: "I need you in the conference room, RIGHT NOW!"
<oh crap>
Mgr: "I spoke to Jeff and I think I know what the problem is. Did you ever train him on any of the problems you identified in the review?"
Me: "Um, no. Why would I?"
Mgr: "Ha!..I was right. So lets agree the problems are partially your fault, OK?"
Me: "Finding the bugs in his code is somehow my fault?"
Mgr: "Yes! For example, the n+1 problem in using the WCF service, you never trained him on how to use the service. You wrote the service, correct?"
Me: "Yes, but it's not my job to teach him how to write C#. I documented the process and have examples in the document to avoid n+1. All he had to do was copy/paste."
Mgr: "But you never sat with Jeff and talked to him like a human being? You sit over there in your silo and are oblivious to the problems you cause. This ends today!"
Me: "What the...I have no idea what you are talking about. What in the world did Jeff tell you?"
Mgr: "He told me enough and I'm putting an end to it. I want a compressive training class developed on how to use your service. I'll give you a month to get your act together and properly train these developers."
3 days later, I submit the power-point presentation and accompanying docs. It was only one WCF with a handful of methods. Mgr approved the training, etc..etc. execute the 'training', and Jeff submits a code review a couple of weeks later. From over 80 issues to around 50. The poop hits the fan again.
Mgr: "What's your problem? When are you going to take your responsibility seriously?"
Me: "Its pretty clear I don't have the problem. All the review items were also verified by other devs. Its not me trying to be an asshole."
Mgr: "Enough with the excuses. If you think you can do a better job *you* make the code changes and submit them for Jeff for review. No More Excuses!"
Couple of days later, I make the changes, submit them for review, and Jeff really couldn't say too much other than "I don't see this as an improvement"
TL;DR, I had been tracking the errors generated by the site due to the bugs prior to my changes. After deployment, # of errors went from thousands per hour to maybe hundreds per day (that's another story) and the site saw significant performance increases, fewer customer complaints, etc..etc.
At a company event, the department VP hands out special recognition awards:
VP: "This award is especially well earned. Not only does this individual exemplify the company's focus on teamwork, he also went above and beyond the call of duty to serve our customers. Jeff, come on up and get this well deserved award."19 -
Standard Sunday evening I guess:
I wake up, satisfied that I already did all my tasks for this week and most of the tasks for next week.
5 minutes before I'm heading to bed I get a message from my boss saying he's disappointed that there is this one task I didn't finish yet, because he arranged a meeting with a customer about it tomorrow. Well, you know what you fuck, maybe, just maybe you should begin showing interest for your own company and actually use Jira to assign deadlines so people know wtf to prioritize. I'm so pissed off, I've been working for 4 hours straight this evening now, only to bang my head against the wall and realise I can't finish it since I have to buy a Windows 10 machine to test out some features. Fuck you! Maybe tell me next time you have a meeting about a certain thing. Yes, I could have spent more time throughout the week, and yes, you could learn to fucking communicate and show some care for your own company.
English is not my native language, so I can't really express how furious I am right now. And yes, he's genuinely mad at me.8 -
Worst interview is the one that actually got me where I am today.
Its been 15 years ago, but I remember very well. Since it was a startup back then they didn't really have any job titles yet or what so ever. I applied for the role of network engineer, heck I didn't care I needed a paycheck.
5 minutes into the interview the smalltalk left the room and they started asking me questions, mainly about me as a person. Eventually it was my turn. After my first question I facepalmed so hard.. Do you guys have any SLA or documentation around here? Heard of ITIL? How is your load balancing?
They stared at me as if I was some kind of alien that had just invaded their little safe planet.. it was hilarious.
An hour later they called me to come back in and sign a contract.. from there on I kind of multi tasked my way around the first year.. bit of network support & design, customer support, sending and packaging orders after 5PM.. god we had long but awesome days.. hence, we were just the 5 of us. Nowadays we've got 150 developers out of 1019 total staff currently.. We also improved interview questions and processes ;)7 -
Customer care guys are stupid
Me : yeah, OS crashed. It keeps getting into bios setup saying there's no hard drive detected on this system and no recovery file found as well, what do ?
Him : "well sir, your OS has been corrupted and now you have to buy new licensed one, if you can just give me your location I can help you locate out nearest service centre which will help you install a new licensed instantly"
Me : *WHAT THE ACTUAL TRIPLE FUCK* atleast try to understand the problem first.
Him : No need sir, I already come across this problem and now you have to pay, as I was saying *beep*
*I smashed the phone*
After that I fixed it myself
These low level shit licking faggots need to get themselves fucked in the ass by horses and then apply the same conversation when the intercourse begins with the horse.
Also, if I could be placed in the same customer care cell, I would do better.
So wk62 too I guess3 -
Customer: «We want all the users belonging to this organization share the same username and password»
[Editor's note: we are talking about 500 users, more or less half of the total in the system]
Customer, after some minutes: «It's very important for us having the web interface using HTTPS, because we care security a lot».
So, please, go fuck yourself. And die.6 -
You are a consultant and wrote some easy scripts by copying code snippets together?
Good for you!
It makes your job easier?
Good for you!
You didn't care too much about UI because you only needed the job to be done?
That's fine!
BUT DON'T YOU DARE SELL THIS SHIT TO A CUSTOMER AND CALL YOURSELF A SOFTWARE DEVELOPER!
YOU ARE NO DEVELOPER!
YOU DON'T KNOW NOTHING ABOUT HOW TO BUILD A RELIABLE SOFTWARE.
no one needs a solid database structure?
Object oriented programming is "just another hype"?
No one cares for the coding?
FUCK YOU, AND YOUR ATTITUDE!7 -
OK.
1. So i tindered.
2. I got a really nice girl.
3. We chatted really long and good.
4. We tried to meetup it did not work because of our schedule. New
job on my end, she is a student.
5. I thought its over. Fine whatever.
6. She gives me her number.
7. We continue chat on whatsapp
8. Blablabla 3 days long, she gets bored and tries to friendzone me
9. I revert the shit and state i wanna be serious and there wont be a
friendzone/nice guy comin from me.
10. She happy and continues to chat.
11. I get emtionally invested in her.
12. We exchange thoughts dreams and music.
13 We want to meetup at weekend. I cant. Got a family wedding all
weekend.
14. We want to meetup the second week.
I cant. Im off on a company trip. Again new job here.
15. So we say in the week after I get back.
15a. Before the weekend we need to deliver an rc and go all out to hold
the deadline.
15b. We deliver, but shit happens on the customer side. His fault but we
get the blame.
15c I go onto the company trip.
16. We chat and i send her pictures of the trip over the weekend so she
sees I care.
17. She seems fine. And happy.
18. I come back from the trip late night and need to work the next day
jetlag style.
19. I work jetlag style. And try to fix the shit from last week.
20. I come home really tired and looking forward to date day tomorrow.
21. I cant do anything. My home looks like shit and the bag still
unpacked. I just eat and fall asleep.
I feel bad bcs my home will turn her down instantly if we make it to my
place.
Need to hope that it does not come to this.
22. Date day comes. Today.
23. I wake up at 6 early to plan ahead to make sure my clothes are fine
and i arrive on time in the office to exit early.
24. I expect to check what goes on today in the city and give her the
location to meet and time.
25. I enter office and immeadetly get caught up in meeting planning, dev
questions and the meeting itself because the project is on edge.
26. We have a 5hours long meeting where people go on and on and on.
27. 3h later in the meeting:
my brain was fried and around 12 i go to lunch with some people.
28. Meanwhile the city is turning into a rainy mess of a shitty day. No
way I can have a nice walk with her like that. Bars and coffeshops are
just to boring.
29. So i eat to regain some sense and we go back to the office.
Meanwhile I am thinking all kinds of locations and stuff in my head.
30. Havent given her any update since a good morning in the morning.
31. We reenter the meeting. Things continue like before. The project is
on impossible demands and impossible timelines. Still we try to do our
best.
32 3h later on 3pm I tell her i am in a long meeting and working on a
meetingspot.
33. shes not happy.
34. I get a call from a relative
35. i need to go out and take the call. not good for the collegues.
again new job here.
36. family trouble, money trouble, goverment demands. I promise to
handle that tomorrow. Before work.
37. i get back into the meeting.
38. still super slow and no results.
39. need to focus but start to check for locations on my phone.
40. she asks me where i am
41. I send her my location.
42. she thinks i am saying she should pick me up!
43 i joke and say no definitly not.
44. shes pissed.
45. I decide for a coffeeshop. after work. and send her the location
46. She says to call it off.
47. I go all in and go romance style. I say ill wait there even if she
does not come to show her how much i care.
U know to avoid the lets do it some other time fuckery and then it never
happens.
47. She goes quiet.
48. 2h later we finish the meeting. Meanwhile QA foudn a bug we need to
fix because why not.
49. I got 30 minutes to find the bug and fix it before I need to go to
uphold my word.
50. I find out what to do, but it might break a lot of other things
without careful test and implementation. Collegues says he takes it.
51 I feel bad but I need to go. I even leave earlier because otherwise I
would not be on time.
52. I arrive 15 minutes early. I grab two coffee2go and wait outside,
53. Shitty weather, sometimes rain, sometimes sunny, cant decide what it
wants.
54. The weather is just like how I feel.
55. I wait 1 1/2h
56. I think I should feel stupid, For gods sake its tinder. People dont
give a crap, Enough people around why should I Invest so much into this?
But I dont feel stupid. Because this is how I want it. I dont want
appointments, I dont want safety. I decided for her and I went all in.
57. I send her pics from the sceneray as proof that I waited,
58. I think I blew it. She is still quiet.
59. Friends are asking me for plans for the weekend. I wish I could say
I already have some with her.
60. I feel lost right now. But my head says I put too much stress on
her, And i fucked up with the planning. I should have been more precise.
My head also says that i am putting myself into the victim role, which
is wrong always. Should I continue to reach out to her? Is there
something I could do still?68 -
I hate GoDaddy, we all hate GoDaddy. We know this. I had VPS running a single site that was there for 8 years and only hanging on there for a few business reasons. It was to move this past May to another server, then June, then July ... continually waiting for the final phase to pass so I can move it. Backups running nightly to a separate GoDaddy FTP server ... for 8 years. All good for 8 years. Our company gets a new credit card ... I'm away and forget to update it with GoDaddy ... billing fails 3 times and they delete EVERTHING. No care about being a good customer for 8 years (14 total with other servers), no phone call, no nothing. Poof, gone. Now, I know I should have transferred backups locally or, at the very least, somewhere else. I just never expected this type of treatment. FUCK GODADDY!12
-
3 person help desk shop for 450 users. One of my tasks is procurement.
Customer: we need a portable monitor that takes up less desk space than the one you typically have us buy
Me: at the conference last week we displayed the upgraded model of that portable monitor which takes up half the desk space. It’s $250 instead of the $150 that you normally would pay.
Customer: that ones too expensive, find me something else.
Me: unfortunately not too many companies make portable monitors and since AOC is unreliable in quality we have been recommending Asus, who only makes those two models that I’ve shown you.
Customer: I want the AOC one anyways. You shouldn’t have shown the more expensive one because now my staff want it and I can’t get it. If everyone can’t afford it you shouldn’t have it available.
Me: I understand your frustration, we have recommended that more expensive one as an option for people who have special accommodations for eye care and as an alternative if people dislike the current model. Since it’s not required that you purchase it and since we do have a much less expensive option we will continue to recommend it. As for the AOC one we will allow you to purchase it but will not be supporting or repairing it.
Customer: Can we get this instead? *sends link to $989 pre tax off brand version of Razer Project Valeria*5 -
!dev at all
Was chilling with my t mobile rep trying to get some issues resolved regarding what Verizon's bitchass was trying to do after i left their shitty company.
While i was there and my dude was working his magic i noticed this smoking chick walking around the store waiting for someone to help her out. So being that everyone was busy and sorta scared of talking to her( i can sense that shit) i told my boy to go and pick her as his customer, to be flirty and cool and shit.
My poor dude was all like "nah man I dunno how to talk to girls...."
I was telling him "bro, you ain't bad looking, just go, introduce yo ass and tell her that you'll take care of her in a min!"
"But i get all anxious and shit"
"Nah man, just talk to her like you did to me when we first met, she is just a customer, i aint telling you to ask her out on a date, just i dunno practice talking to girls! No harm with that! Specially this one b look at them leeeeeeegs!"
Now, why did I care? The reason is that he mentioned to me after seeing my wife (total babe) that he pictures me as a player. Which I was but that is beyond the point. And he said that he had always had trouble talking to girls.
So i told him what to do, said to be calm and confident. Ninja is an alpha salesman, and great with t mobile services, so he has that confidence, told him to exude that shit as if he was talking to a guy.
Homeboy got ballsy, drank 5 gallons of man the fuck up and went and did what I did. Then she went ahead and stand next to us, and i put on the good words for my dude "ah you got the best rep right here! G boy is bomb with everything!!" She was laughing saying that she hopes that he can help her with her phone.
"Don't worry, i got you, its just a small thing and if you want i'll show you what to do for future occasions"
"Oh so you don't want me to come back if it happens?"
"Haha you can come back any time as long as I am the one helping you out"
DAAAAAAAAAAAMN son!!
"Ok, but only if its you"
Daaaaaaaaaamn
Went better than expected. The dude needs more confidence, he aint bad looking at all and don't want him missing out on some of the babes we got walking around town.
Lord knows I had my fun with them.10 -
With the growth of cloud services like AWS and Google Cloud, I feel like the quality of products is going downhill very fast.
Big providers dont care if the customer do stupid things, sends malware, ddos as long as they pay....2 -
You know. I have mixed feelings on the way people have been reacting to senzory's rant regarding the way he deals with clients. Some people believe that he is unethical, some people see it as just business(me included) but to see what the community says is somewhat interesting.
First, let me be clear on something: i have been fucked over by clients many times for being a nice guy and trying to play it nicely.
Because of this I am selective of who deserves good treatment and who gets to fuck off. But regardless of the client I do the same thing: regardless of who it is, nice or otherwise. If a project will take 1 week to complete then I tell them that it will take 3 to 4 weeks. Why? Well because I have many things on my plate, I am married and have two children, one lives with me and I try to spend as much time with them as I can. I work from 8 to 6, sometimes later and when I get home I sometimes don't do shit since at work I maintain the web services of 2 fucking college campuses.
I don't look for my clients. Through word of mouth they come to me. And being in a privileged position(there are about 5 devs here and they all suck) they can either do with my times and fees or can fuck off over the border where Pedro will do their shit on vbscript and classic ASP(which I like, but you know why this is not an option in 2018)
Apps can be sold for large quantities of money, regardless of what their use case is, if a company wants to outsource their apps to an external developer(such as yours truly) that means that they are willing to play the game. And that is what business is: a game, a survival game.
Where I live, a company will not think twice of firing a single mother for whatever reason. In the U.S of A, and specially in Texas, you can be fired for whatever reason. I have automated people's jobs without knowing it, I have made people lose their jobs and saved companies thousands with my apps. Things like that were not know to me, had I known that someone would have lost their jobs I would have tried differently.
If a company is willing to tell employees(loyal employees) to fuck off, then i do not regret charging what I do and hustling the way I do with rat faced dickheads that care not for people. If I could I would destroy entire companies here. But that is for another story.
I have been used, insulted, gambled with and have been lied to, to my face by these companies. Which has left me jaded.
Oh now, trust me. I am still highly optimistic and nice. And if someone has a small business and I can help them out, then I will lower my rate and give positive vibes in the hopes of making things better through karma. I want to see the best in people. But this does not stop me from being a shark and giving quotes the way I do.
Because companies, as an overall entity are not people with the best intentions(sometimes) and they will not take your kindness, they will take advantage if possible in an effort to save money. Its just dickhead business.
So why, as a professional and privileged developer that obtained his skills through intense study and practice, a wizard by all means, should lower to these nameless, Faceless entities?
Why should i give them the fairness they do not give others? Why should I play the high morale game and come out as a loser?
At the end of the day, I get to swim in my own pool of success, knowing that they did not get the chance to fuck me over
So if you tell me that you took advantage of your hard earned skillset, and built a cross platform app(which compiles to native binaries) and sold 2 products for one, I will tell you that you are an excellent player at their game. If you tell me that you finished before and got to charge for 2 weeks of work doing just 2 days I will say that you are an excellent time manager. And if you tell me that at the end of the day you managed to keep said customer I will tell you that you are a true professional.
There is a difference lads, in selling a product to big momma jamma's cajun restaurant, to the largest logistics company around.
Be nice to those that desserve it.6 -
I think I want to quit my first applicantion developer job 6 months in because of just how bad the code and deployment and.. Just everything, is.
I'm a C#/.net developer. Currently I'm working on some asp.net and sql stuff for this company.
We have no code standards. Our project manager is somewhere between useless and determinental. Our clients are unreasonable (its the government, so im a bit stifled on what I can say.) and expect absurd things from us. We have 0 automated tests and before I arrived all our infrastructure wasn't correct to our documentation... And we barely had any documentation to begin with.
The code is another horror story. It's out sourced C# asp.net, js and SQL code.. And to very bad programmers in India, no offense to the good ones, I know you exist. Its all spagheti. And half of it isn't spelled correctly.
We have a single, massive constant class that probably has over 2000 constants, I don't care to count. Our SQL projects are a mess with tons of quick fix scripts to run pre and post publishing. Our folder structure makes no sense (We have root/js and root/js1 to make you cringe.) our javascript is majoritly on the asp.net pages themselves inline, so we don't even have minification most of the time.
It's... God awful. The result of a billion and one quick fixes that nobody documented. The configuration alone has to have the same value put multiple times. And now our senior developer is getting the outsourced department to work on moving every SINGLE NORMAL STRING INTO THE DATABASE. That's right. Rather then putting them into some local resource file or anything sane, our website will now be drawing every single standard string from the database. Our SENIOR DEVELOPER thinks this is a good idea. I don't need to go into detail about how slow this is. Want to do it on boot? Fine. But they do it every time the page loads. It's absurd.
Our sql database design is an absolute atrocity. You have to join several tables together just to get anything done. Half of our SP's are failing all the time because nobody really understands the design. Its gloriously awful its like.. The epitome of failed database designs.
But rather then taking a step back and dealing with all the issues, we keep adding new features and other ones get left in the dust. Hell, we don't even have complete browser support yet. There were things on the website that were still running SILVERLIGHT. In 2019. I don't even know how to feel about it.
I brought up our insane technical debt to our PM who told me that we don't have time to worry about things like technical debt. They also wouldn't spend the time to teach me anything, saying they would rather outsource everything then take the time to teach me. So i did. I learned a huge chunk of it myself.
But calling this a developer job was a sick, twisted joke. All our lives revolve around bugnet. Our work is our BN's. So every issue the client emails about becomes BN's. I haven't developed anything. All I've done is clean up others mess.
Except for the one time they did have me develop something. And I did it right and took my time. And then they told me it took too long, forced me to release before it was ready, even though I had never worked on what I was doing before. And it worked. I did it.
They then told me it likely wouldn't even be used anyway. I wasn't very happy at all.
I then discovered quickly the horrors of wanting to make changes on production. In order to make changes to it, we have to... Get this
Write a huge document explaining why. Not to our management. To the customer. The customer wants us to 'request' to fix our application.
I feel like I am literally against a wall. A huge massive wall. I can't get constent from my PM to fix the shitty code they have as a result of outsourcing. I can't make changes without the customer asking why I would work on something that doesn't add something new for them. And I can't ask for any sort of help, and half of the people I have to ask help from don't even speak english very well so it makes it double hard to understand anything.
But what can I do? If I leave my job it leaves a lasting stain on my record that I am unsure if I can shake off.
... Well, thats my tl;dr rant. Im a junior, so maybe idk what the hell im talking about.16 -
My worst experience was at my job where they told me I have to move to a permanent position from 3 years of contracting without a specific offer.
Why is that bad? In my country it means approximatly 40% lower wage.
I came into the job with PHP knowledge when they were looking for Perl on a project one year behind schedule. I learned the language and finished working demo in 6 weeks.
After that, every project that was ever assigned to me was done within 5-15% of the allocated time. I'm not kidding here. My manager loved be, because I was reliable, fast and I even 'accidentaly' solved other problems, like for instance I developed simple syslog search tool and benchmarked zip algos for reading speed, and the fastest had 70% better compression than the algo used before (gzip into plzip on 1-2gb files). That solved anothet problem - syslog servers did not have enough disk space and they didn't have money to upgrade the server.
The number of projects I touched or developed was over 20.
I also lead and developed our team's most successful tool, that every customer was throwing money to buy, while cutting down costs everywhere.
And after three years of that, my manager says that there are no more money for contractors. And the only possibility is going for employment. Without any specific offer! Just 'we cant do this anymore'.
Which I understand, that can happen in corporation, but ffs after all I've done, I expected warmer attitude. Not like 'you may have to leave, since we do not really care'.
I liked the people there, even though the corporation environment was lacking in many respects, but I wanted to help our local branch with everything I could and they gave up on me like that.
So I started looking elsewhere and I found a startup which offered 6 times the money I had in my previous job and promises to relocate me to USA. Which is the best thing that has happened to me that year and second best in my whole life!3 -
Devrant and pickpockets
A week ago on Tuesday was heading to meet my client for a demo presentation.Once in town and few metres from our meeting point thought of checking some few rants only for my device to be snatched from my hands and the pick pocket sublimes away.
I composed myself and went to the agreed meeting point only not to meet my client and they was no way I would reach out to him.After making few rounds waiting for him finally gave up and headed for home.
Fast forward I made a resolution not to get a new device till a week ends and had to roll back to a simple device till today.
With today being the D-day I did head to my carrier to get a new device and once the phone was being set up the customer care agent asks which app do you need set up.With no hesitation I gladly say DevRant and she got no idea what's that then after some explaining she says all give it a try with a smile.
I later leave the store a happy man with DevRant being the first app on my device as I ran stock android.
Glad to be back family.1 -
Worst exp. on a collab/group project?
Had a few, here is one.
Worked with a dev team (of two devs) in Norway to begin collaboration on providing a portal into our system (placing orders, retrieving customer info, inventory control, etc)
They spoke very good English, but motivation was the problem. Start the day around 10:00AM...take a two hour lunch...ended the day at, if I was lucky, 4:00PM (relative to Norway time). Response time to questions took days, sometimes weeks. We used Skype, which helped, but everything was "Yea...I'll do that tomorrow...waiting on X....I have a wedding to go to, so I'll finish my part next week."
I didn't care so much, I had other projects to do, but the stakeholders pounded me almost everyday demanding a progress report (why aren't you done yet...etc..etc.)
The badgering got so bad I told the project owner (a VP) if he wanted this project done by the end of the year, the company would have to fly me to Norway so I personally push things along.
When real money was on the line, he decided patience was warranted.
A 3 month project turned into 9, and during a phone meeting with the CEO in December
O: "Thanks guys, this project is going great. We'll talk again in February. Bye."
PM: "Whoa...what! February!"
<sounding puzzled>
O: "Um..yes? It's Christmas time. Don't you Americans take off for Christmas?"
PM: "Yes, but not until Christmas. Its only December 12th. Your taking the whole month of December and January for Christmas?"
O:"Yes, of course. You Americans work too hard. You should come over here and see how we celebrate. Takes about a month so we can ease back into the flow of things."
<Jack is the VP>
PM: "Jack wanted this project completed by the end of the year, that is what everyone agreed to."
O:"Yes, I suppose, but my plane is waiting on me. Not to worry, everything will be fine."
<ceo hangs up>
PM: "Oh shit..oh shit..oh shit. What are you going to do!?"
Me: "Me!?..not a darn thing. Better go talk with Jeff."
<Jeff is the VP>
J: "This is unacceptable. You promised this project would only take a few months. I told you there would be consequences for not meeting the deadline."
PM:"But..but...its not our fault."
J: "I don't care about fault. I care about responsibility. I've never had to fire anyone for not meeting a deadline, but .."
Me: "Jeff, they are in Norway and no one is working this project for the next two months. You've known for months about them dragging their asses on this project. We're ready to go. Services have been tested and deployed. Accounting has all the payment routing ready. Only piece missing is theirs."
J: "Oh. OK. Great job guys. I guess we'll delay this project until February."
<leave the office>
PM: "Holy shit I'm glad you were there. I thought I was fired."
Me: "Yea, and that prick would have done it not giving a crap that it's Christmas."
<fast forward to Feb>
O: "Our service provider fell through, so I'm hosting with another company. You guys know PHP? Perl? I don't know what they called it, but it sounded so cool I bought the company."
PM: "You bought what? Are we still working with Z and B?"
O:"Yea, sort of. How's your German? New guy only speaks German."
PM: "Um, uh... no one here speaks German"
O:"Not to worry, I speak German, French, and Italian. I'll be your translator."
PM: "What? French and Italian?"
O: "On my trip to France I connected with a importer who then got me in touch with international shipper in Italy. I flew over there and met a couple really smart guys than can help us out. My new guy only speaks German, J only speaks French, and R speaks Italian, Russian, and a little English. Not to worry, I'm full time on this project. You have my full attention."
We believe the CEO has/had some serious mental issues, including some ADD. He bailed within the first month (took another vacation to Sweden to do some fishing) and left me using Google Translate to coordinate the project. Luckily, by the end, the Norwegian company hired a contractor from England who spoke German and hobbled together the final integration.3 -
I’m about to quit this job, this customer don’t care about the people, they just want quick results and people available 24/7, this is taking my mental health, I think I’ll become a farmer instead.3
-
OMFG I don't even know where to start..
Probably should start with last week (as this is the first time I had to deal with this problem directly)..
Also please note that all packages, procedure/function names, tables etc have fictional names, so every similarity between this story and reality is just a coincidence!!
Here it goes..
Lat week we implemented a new feature for the customer on production, everything was working fine.. After a day or two, the customer notices the audit logs are not complete aka missing user_id or have the wrong user_id inserted.
Hm.. ok.. I check logs (disk + database).. WTF, parameters are being sent in as they should, meaning they are there, so no idea what is with the missing ids.
OK, logs look fine, but I notice user_id have some weird values (I already memorized most frequent users and their ids). So I go check what is happening in the code, as the procedures/functions are called ok.
Wow, boy was I surprised.. many many times..
In the code, we actually check for user in this apps db or in case of using SSO (which we were) in the main db schema..
The user gets returned & logged ok, but that is it. Used only for authentication. When sending stuff to the db to log, old user Id is used, meaning that ofc userid was missing or wrong.
Anyhow, I fix that crap, take care of some other audit logs, so that proper user id was sent in. Test locally, cool. Works. Update customer's test servers. Works. Cool..
I still notice something off.. even though I fixed the audit_dbtable_2, audit_dbtable_1 still doesn't show proper user ids.. This was last week. I left it as is, as I had more urgent tasks waiting for me..
Anyhow, now it came the time for this fuckup to be fixed. Ok, I think to myself I can do this with a bit more hacking, but it leaves the original database and all other apps as is, so they won't break.
I crate another pck for api alone copy the calls, add user_id as param and from that on, I call other standard functions like usual, just leave out the user_id I am now explicitly sending with every call.
Ok this might work.
I prepare package, add user_id param to the calls.. great, time to test this code and my knowledge..
I made changes for api to incude the current user id (+ log it in the disk logs + audit_dbtable_1), test it, and check db..
Disk logs fine, debugging fine (user_id has proper value) but audit_dbtable_1 still userid = 0.
WTF?! I go check the code, where I forgot to include user id.. noup, it's all there. OK, I go check the logging, maybe I fucked up some parameters on db level. Nope, user is there in the friggin description ON THE SAME FUCKING TABLE!!
Just not in the column user_id...
WTF..Ok, cig break to let me think..
I come back and check the original auditing procedure on the db.. It is usually used/called with null as the user id. OK, I have replaced those with actual user ids I sent in the procedures/functions. Recheck every call!! TWICE!! Great.. no fuckups. Let's test it again!
OFC nothing changes, value in the db is still 0. WTF?! HOW!?
So I open the auditing pck, to look the insides of that bloody procedure.. WHAT THE ACTUAL FUCK?!
Instead of logging the p_user_sth_sth that is sent to that procedure, it just inserts the variable declared in the main package..
WHAT THE ACTUAL FUCK?! Did the 'new guy' made changes to this because he couldn't figure out what is wrong?! Nope, not him. I asked the CEO if he knows anything.. Noup.. I checked all customers dbs (different customers).. ALL HAD THIS HARDOCED IN!!! FORM THE FREAKING YEAR 2016!!! O.o
Unfuckin believable.. How did this ever work?!
Looks like at the begining, someone tried to implement this, but gave up mid implementation.. Decided it is enough to log current user id into BLABLA variable on some pck..
Which might have been ok 10+ years ago, but not today, not when you use connection pooling.. FFS!!
So yeah, I found easter eggs from years ago.. Almost went crazy when trying to figure out where I fucked this up. It was such a plan, simple, straight-forward solution to auditing..
If only the original procedure was working as it should.. bloddy hell!!8 -
Programmer: We really have to refactor the codebase!
Director: That's not important. Do you think our customer would care what it looks like under the hood if we are selling cars?
One year after...
VP: We need to build a new platform for flexibility!
Director: Let's rewrite!1 -
What.. the actual... fuuuuuck?!
Browsing through changes on TFS (yeah, yeah boo me for using TFS instead of git if you like, I don't care, most people use/prefer TFS here, so I conform 'to the standards'..)
Anyhow, going through changes, looking for the one where some comment appeared..
'a wild comment appeared'.. tadaaah!
Checked the rest of changes.. Hm.. Someone did a validity check.. that returns the 'false' if not passed.
// OK, great! They are finally testing their shit and fixing stuff..
But apparently then they decided it is OK to do all the shit anyways.. so WTF?!
Why even bother validating it?! Oh yeah, forgot... cuz in case it returned false YOU WERE NOT SUPPOSED TO LET SOME STUFF HAPPEN!! But they weren't assigned with that exact task I guess..
TO DO:
- do the validation algo // fml, not going into how fucked up that was written..but it was horrible!
- do validity check where appropriate/needed
- test validity check and that it doesn't break functionality
+ check if the validation actually logically works?! nope, not on my to do list, not my job..
All done, better not actually do something that requires you to think.. :\
How the fuck that happened?! How can one person be assigned to check if something is stupid/wrong?! and when checking (&confirming) still lets the customer do that shit anyways?! What's the point?! O.O13 -
Once upon a time, one or two jobs ago, a really awesome engineer specced out a distributed search application in response to a business need. This company was managed pretty oldschool and required a ton of paperwork and approvals.
The engineer spent many weeks running tests and optimizing the hell out of this app cluster. It flew, and he had the data to prove it could handle production workloads (think hundreds of terabytes of data being processed every single day)
Part of the way he achieved this was having RAID0 on all of the servers to maximize I/O throughput. He didn't care much about data loss, since the application itself was fault tolerant on a much more granular level.
Management, hearing about this, absolutely flipped their shit and demanded RAID6 instead. This despite the conclusive data that the engineer had that proved RAID6 couldn't keep up.
He more or less got told to STFU.
Even this despite the fact that a RAID restripe would actually take many times longer than rebuilding the failed node from scratch (a process that took about 30 minutes by hand, and could probably be automated to be done in less than five), causing a longer exposure to actual data loss throughout the length of the days-long array rebuild time.
The ill-thought-out requirement added about 50% to the cost of the project (*many* more hard drives now required), beyond the original budget, and the subsequent bureaucratic wrangling resulted in a late product launch.
6 months or so later, after real customers were using this product, the app was buckling under around half of its expected workload. A friend of the engineer suggested to management to try RAID0. Sure enough, that resolved the I/O bottleneck.
This rage-inducing story has a happy ending, though! Said engineer left the company not long after this incident, citing it as a reason for his departure. He was immediately hired by another company, making integer multiples of his prior salary.
The product the company botched the launch of by ignoring his spec? It died a few months later. Maybe the poor customer experience was to blame? Maybe the late launch? Maybe it was another reason entirely.
Either way, millions of dollars of hardware now sat fallow. This was a black eye on the company all the way up to the C-level.
tl;dr: Listen to your engineers. You hired them for their expertise.5 -
So I started getting email notifications telling me about transactions made using my credit card. But I DON'T have a credit card in the first place.
Instead of trying to call customer care and pressing an endless array of buttons, I drive to the bank. I tell them the situation and they check every database they have but they couldn't find any trace of a card connected to my account. Turns out their database somehow had cross-links in their database.
How does the one of the biggest banks in the country possibly have such an issue. Worst part is that it's been a day and they still haven't fixed it -_-7 -
I found a vulnerability in a famous financial institute site. So I asked their customer care over email, how can I report it?
They said: "remove your cookies" 🤦9 -
Management Double standards...
At a previous employer, the manager had me doing some QA testing for a updated version of some customer facing UIs. I spent 3 days constantly testing, except for my lunch break.
Every bug that I found I sent to a Sr dev.
Now this Sr dev was a coding savant. I mean awesome coder, but he had the personality of a rat and snake combined. If he wasn't coding he was brown-nosing the manager, talking about how he was doing all the work, or trying to rat on us other devs.
Anyway this dev has spent the 3 days of bug fixing alternating between watching videos and fixing bugs. Don't know what the videos were, don't realy care. I do know that he did not like to be disturbed while watching them...
On the third day, on my lunch break, I decided to watch two fifiteen minute videos on VSTS feeds and linking node packages.
As soon as I started Sr dev came over and asked me if I was focused on the teams priorities. I told him that it was my lunch break and since this was related to an upcoming sprint I thought it was worth it.
This S.O.B. goes full out hissy fit. He was flat out throwing a tantrum like my small daughter would. He made such a noise that my manager walked over and asked what was going on.
This shitbag Sr dev smirked at me and asked to speak to the manager in his office. When the manager called me over I knew what was up. I was lectured on not focusing on the teams priorities. I tried to explain that the videos were relevant to an upcoming sprint but was shot down. When I brought up the fact that the Sr dev was watching videos, the manager told me flat out that he didn't care. I was mad and told the manager that this was bullshit. All the manager cared about was keeping the Sr dev happy. I was told to "treat <shithead sr dev> with respect or else".
It was at that time I decided to look for another job. Less than a month later I left, for a much better paying job with awesome benefits. Sr dev acted like he was hurt I was leaving. Manager couldn't have cared less.
When some others on the team heard what he did, they started looking for work elsewhere too.
A month after I left another Sr dev on the same project left. At the same time a BA and QA tester demanded to be put on another team or else they would leave.
Manager started out with a team of 6 was left with only two people.
When the last one left, manager had the nerve to ask me why I didn't let him know anyone was unhappy. I told him if he cared so little for me, why would I think he care about them.
Ultimately, leaving was one of the best things I could have done. -
I wish I can fucking clone myself.
We have been providing digital marketing services for like 5 years without having a proper QA team. Well because we cannot afford to hire one. Technically I am supposed to check and control the quality of our operation team. But I have been juggling so many balls and couldn't do that properly.
So this year we decided that we have to seriously take care of that. But we are providing all kinds of services and creating a QA team for all those services is gonna be costly. We wanna solve it, but also doesn't wanna hang ourselves with another rope. So we have decided to just found a QA team with leaders from various departments mainly Sales and Customer Services. They are the ones who have talked with clients. So they should be able to judge the quality of the services our operation made.
It is a fucking nightmare. It is like we have doubled the amount of clients. And that extra half of those newly popped up clients are sitting in our office. -
I fucking hate stupid accountants!
Yesterday we went to a customer to talk to the accountants because we want to remove one of their unused PC's in the office.
First, just the way they think (and talk if) they are the most important and it's absolutely critical everything works 100%. I see they are important but not 100 times more important than everybody else!
They called us their EDP-guys (EDV in German, that's the translation I found). That insulted me a bit. I'm rather called IT-guy, I don't know anything about the fucking EDP systems nor want I to. I'm there to make sure the hardware works. But whatever, fine, call me what you want.
Then they straight up threatened us, because their work is so important, they can't afford to have downtime in their systems. They don't really care, but the bosses of us both do and if we fuck up they (the bosses) will hold us responsible. There is a fucking update for your piece of shit software (datev)! I don't do the update, I'm just responsible that the update can be deployed on the hardware. I'm not responsible if this update fucks your system and frankly I don't care!
I could tell them all of this but they won't listen. They always talk in this patronising arrogant voice, because they are so important and we better don't fuck up the update.
I'm there to help. I don't want downtime for your systems. I want you to work with our systems the best you can.
But fuck you, I hope the server burns down!13 -
"I don't care if it's world class in the back end! It has to look pretty. The back end can be hanging by a thread for all I care, front end is what the customer buys!", The Almighty Project Manager
Yeah...thanks...that's why loading a table is taking 3 minutes and 'v2' in an entire Refactoring of the back end. When deadline comes, read quote above to get a glimpse at the future.3 -
One job I picked up was for an IoT Start Up. It was quite interesting work, reporting to the technical director, who was an electronics engineer, who was designing the hardware himself, they had a couple of firmware guys already, and just needed someone to take care of the software.
So they said they needed something in Azure that they could stream their data to and provide analytics for their clients. It had to be Azure, and it had to be Azure Native, and was to be Multi-client, as they had a deal with Microsoft to showcase how well Azure works in the IoT space at an exhibition/conference in 3 months time.
So I worked flat out for 3 months, on a whole variety of technology, from C++ to get the radio packets from their IoT chip, Python to run on the hub to take the data from the C++ and stream it to the cloud, Azure IoT Hubs in every continent to receive the data and store it an a Cosmos DB, and then Power BI analytics wrapped up in an Angular front end that the clients could log into.
Got it finished 2 days before the show, and they were so pleased I got flown business class to Singapore to be on the stand and talk to customers.
The first sign of trouble was when we arrived at the show to find we just had one of those little circular tables with two stools in the middle of the floor, about two feet across and no power.
No problem, I was able to sort that, swapping laptops in and out.
Microsoft were really happy with what we had, and couldn't believe I had thrown it all together in 3 months.
We picked up a potential customer for the system, a major Asian Telecoms company.
Then when we got home, the CEO swooped in. I had never met this guy before. Imagine one of the VC guys from Silicon Valley, or the CEO from the IT Crowd. You get the picture. Could talk the hind leg of a donkey, and real street smart, but no brains. He insisted on "taking it from here" and flew alone to strike the deal with the customer. Came back with an MOU in his pocket and said to me, their guys will be in touch with you.
Then I got a call. Can you send us the source code and tell us how what servers we have to run this on?
Um, its cloud native.
No, we can't use a cloud it has to be on our servers - your CEO told us that was no problem..
He hadn't even taken the trouble to find out what it was we had built, and what he was selling.1 -
So accurate... and if I try to call the customer care the recorded voice says the same exact thing: “minus....”
2 -
I just got the book "The C Programming Language, 2nd Edition" from Amazon.
I've had my wars with Amazon in the past for not protecting packages properly, and now it happened again. For the third time in 6 months.
The cover of the book is damaged, pages are bend a bit and it looks like someone took a key and tried to draw something on the front cover.
I contacted customer support to get a replacement, which was no problem, but still fucking annoying that I have to spend time on this shit.
Anyway, what pisses me off is the amount of work I have to do in order to send this shit back to them. Holy fuck!
First of all, I haven't met a single competent employee at a "post office" here in Denmark, as all of the offices are now a part of a either hyper markets or grocery stores. This means, that it's the stores employees handling this.
In this process from Amazon I have to actually clear it for customs with a form they need to take care of.
I have to print 4 labels, 2 which I need to sign and 2 I need to do something else with...
But I'm so freaking scared that they'll fuck this up and I'll get billed for 2 books. It wouldn't fucking surprise me, considering how fucking shit our postal service is in Denmark and how I've been screwed over by Amazon in the past4 -
Most painful code error you've made?
More than I probably care to count.
One in particular where I was asked to integrate our code and converted the wrong value..ex
The correct code was supposed to be ...
var serviceBusMessage = new Message() {ID = dto.InvoiceId ...}
but I wrote ..
var serviceBusMessage = new Message() {ID = dto.OrderId ...}
At the time of the message bus event, the dto.OrderId is zero (it's set after a successful credit card transaction in another process)
Because of a 'true up' job that occurs at EOD, the issue went unnoticed for weeks. One day the credit card system went down and thousands of invoices needed to be re-processed, but seemed to be 'stuck', and 'John' was tasked to investigate, found the issue, and traced back to the code changes.
John: "There is a bug in the event bus, looks like you used the wrong key and all the keys are zero."
Me: "Oh crap, I made that change weeks ago. No one noticed?"
John: "Nah, its not a big deal. The true-up job cleans up anything we missed and in the rare event the credit card system goes down, like now. No worries, I can fix the data and the code."
<about an hour later I'm called into a meeting>
Mgr1: "We're following up on the credit card outage earlier. You made the code changes that prevented the cards from reprocessing?"
Me: "Yes, it was my screw up."
Mgr1: "Why wasn't there a code review? It should have caught this mistake."
Mgr2: "All code that is deployed is reviewed. 'Tom' performed the review."
Mgr1: "Tom, why didn't you catch that mistake."
Tom: "I don't know, that code is over 5 years old written by someone else. I assumed it was correct."
Mgr1: "Aren't there unit tests? Integration tests?"
Tom: "Oh yea, and passed them all. In the scenario, the original developers probably never thought the wrong ID would be passed."
Mgr1: "What are you going to do so this never happens again?"
Tom: "Its an easy addition to the tests. Should only take 5 minutes."
Mgr1: "No, what are *you* going to do so this never happens again?"
Me: "It was my mistake, I need to do a better job in paying attention. I knew what value was supposed to passed, but I screwed up."
Mgr2: "No harm no foul. We didn't lose any money and no customer was negativity affected. Credit card system may go down once, or twice a year? Nothing to lose sleep over. Thanks guys."
A week later Mgr1 fires Tom.
I feel/felt like a total d-bag.
Talking to 'John' later about it, turns out Tom's attention to detail and 'passion' was lacking in other areas. Understandable since he has 2 kids + one with special-needs, and in the middle of a divorce, taking most/all of his vacation+sick time (which 'Mgr1' dislikes people taking more than a few days off, that's another story) and 'Mgr1' didn't like Tom's lack of work ethic (felt he needed to leave his problems at home). The outage and the 'lack of due diligence' was the last straw.1 -
Fucking Microsoft Excel
I was reading a post (https://devrant.com/rants/2093724/...) and as my eyes went in and out of focus, probably due to the diabetes from sitting 18 hours a day on my ever-expanding shitbox, I had a perfect vision of the ultimate nightmare.
Imagine if you will, you are chained, to a desk, doomed to work with tools just inadequate enough to make you want to drive a nail through your own temple. You do not know how you got here, or why, nor do you remember the last time you slept, only that familiar tingling in the brainstem you call a brain, the one emotion you can still recognize, a sense of all encompassing *fear*, a dread, like the fart that wouldn't die.
You don't know when it first began, or why, only that this is your whole world, your whole existence, this desk, chained to it, and the fear, ever present, of something worse. And in hops a familiar face, for the sixty ninth time that day, as if to ask 'you got those TPS reports?' In hops what? None other than a giant man sized smiling paper clip with googly eyes full of murder and corporate torture fetishes, like garfield, except people actually still remember him.
"High I'm Mr Clippy, Excel addition!"
He squawks. At least it's not the dildos made of broken glass again.
"Would you like software that works?"
Oh god. You've heard this spiel before, the tone, like a telemarketer, oblivious to memory or reason, who calls daily, the same one, and doesn't remember your name.
"You would?"
*derisive laughter*. Hahaha, fuck you too buddy. Fuck you too. In Excel, like in microsoft, there is only the incoherent screams of the damned, tortured and doomed. Take this guy over here for example. All he wanted was multimonitor support."
"Did he get multimonitor support?"
"No, but we did give him a giant pineapple shoved up his ass. I hear it's the second most frustrating thing here!"
"here in microsoft we always CARE about YOU, the *user*" he drones on, saccharine, clutching his hands together imploringly.
"the consumer, and YOUR customer experience are our number one priority."
"For your pleasure, here at microsoft we offer a variety of new features, none of which matter, and none of which were asked for. For safety we ask that you only open one excel sheet at a time. In fact, we don't even allow you to. Do not pass go..."
And as the tour guide drones on, it slowly dawns on you, with renewed horror, that when he says 'microsoft' he means 'hell.'
You're in hell. You don't know how you got here or why. Maybe it was the erotic asphyxiation. Maybe it was the last threatening letter you sent to Bill Gates demanding he stops making corporate penguin snuff porn. You don't know. But here you are, in hell. chained to a desk.
You look around and realize: everything is on fire and you no longer care about anything at all.
Welcome to microsoft. It's warm here. You can check out any time you want, but you can never leave.
"It looks like you are trying to escape. Would you like me to report you?"
Clippy asks.
You sigh and return to typing in excel, surrounded by monitors that all reflect the same sheet, the same copy of clippy, always watching, always analyzing coldly, smiling, calculating, *threatening*, and you know, you'll never leave.
You used to fear roko's basilisk, until the day clippy became sentient, and started hell on earth. Clippy knows all. All praise to our lord and master, clippy, the one and only.
And in the excel sheet, you slave for eternity, like the millions of other doomed souls, reflected back on all the monitors: the sequence of numbers, randomly typed searching for answer: the american nuclear launch codes.
And one day, hopefully, mercifully, clippy will annihilate us all.
4 -
i hate linux like a lot , how do you guys use it
like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?
open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?
free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash
and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time
and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.
and i do want my platform to track everything i do, it only helps them build better stuff for me.
and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.
wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.
and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.
you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.22 -
So I got this new job as Java developer, the people are really great but is the kind of companies that only takes care for fast results and not for code quality.
Because this I have to deal with libraries updated 4 years ago, classes with 8000 lines, methods with 500 lines, a WHOLE lot of work arounds because there is no time to really fix the issue unless it affects directly the customer (something not working or being really slow) aaand we use fucking svn.
Some of this practice's they know and encourage it (+1000 lines classes for example) and every time I try to talk about good practices in the code everyone seems so interested but there is always no time.
Sooo I will stay here for at least two years, I hope I can make a change for good in their code smells.3 -
Something I have learnt in the past month:
Never settle for a low salary no matter how good a company sounds (unless it's a really prestige company) if they don't realise your worth and don't care about their employees. Salary is important. You are important. And customers are important. Any company that just values money, income, profit and growth over their customer and employee experience is a huge red flag. If your work life is so stressful that it doesn't let you have a good work/life balance then avoid it. What comes above being a developer is being healthy and I think alot of people don't realise this. It may sound good to work as an engineer for a big platform but if they only value themselves you are just a cheap slave, move on and do something respectable and enjoyable.
Just my life lesson in applying for grad jobs.4 -
Sony.
I don’t *hate* them, but I had really high hopes for Xperia smartphones back then, five years ago.
So I saved up and bought one. That’s what I got:
1. It was getting slower and slower
2. Micro usb broke just months after I got the smartphone
3. Sticky fragile screen with absolutely no oleophobic coating
4. NO UPDATES TO KITKAT AND LOLLIPOP! They just left us behind!
5. The main reason.
I catch moments with my camera. For me, camera is a vital feature, the most significant factor.
I once needed it really urgent and it just said “Camera is unavailable”. And that’s all. Camera is gone forever, broken. Factory reset haven’t fixed it.
You, alongside with Meizu, turned me away from android irreversibly and forever. When I heard about no update, I literally felt abused. Just like a girl whom random fuckboy made a proposal to, fucked and then left just months later.
With that level of customer support, basic respect to me as a user and buyer and that level of quality control, fuck you and your sloppy bricks you call smartphones. Maybe things are changing now, but I don’t care anymore and hardly ever will.
P.S. it heats up as hell, fucking pocket stove3 -
Promotion without a pay hike is like a customer care executive saying "Your call is important to us"
-
Alrighty, saturday morning rant time!
I just recieved a mail from one of my not-so-much-loved colleagues.
Now Background first: I work in IT-Support. We provide services for other companies. One of those services is monitoring servers and clients for various things. I recently took over the project (was assigned to do it) and restructured everything, wrote new scripts to test more stuff, successfully tested it internally and rolled it out over the last 2 weeks.
Now one of these scripts hooks into the Windows Update API and looks at the update history. It filters for known Windows Update Agent strings (UpdateOrchestrator, AutomaticUpdates and AutomaticUpdatesWuApp in case you also want to do something like this) and then looks for installation errors over the last 24 hours and wherever there have even been any successful updates over the last one and a half months.
Back to that mail.
My colleague sent me this lovely mail about a ticket i opened about his customers servers beeing all out-of-date on updates.
"This is all wrong, everything's fine. I disabled the checks."
...
It's on bitch.
So i logged on to my work PC via TeamViewer, opened my script, connected to the customer and was ready to debug the shit out of my script, knowing i probably won't even need to.
I looked at the update history via Windows Update itself and behold: 1st April. That's almost 50 days in the past.
So the script works, go figure.
Great, so search for new Updates then.
>None found.
Hm. What could it be? Did my super special colleague forget to care about his very special totally-needs-WSUS-customer WSUS again?
Yup.
Online-Search finds a ton of new Updates.
Screenshot, write pissed mail to colleague, re-enable checks, breakfast.1 -
It all started with an undelivereable e-mail.
New manager (soon-to-be boss) walks into admin guy's office and complains about an e-mail he sent to a customer being rejected by the recipient's mail server. I can hear parts of the conversation from my office across the floor.
Recipient uses the spamcop.net blacklist and our mail was rejected since it came from an IP address known to be sending mails to their spamtrap.
Admin guy wants to verify the claim by trying to find out our static public IPv4 address, to compare it to the blacklisted one from the notification.
For half an hour boss and him are trying to find the correct login credentials for the telco's customer-self-care web interface.
Eventually they call telco's support to get new credentials, it turned out during the VoIP migration about six months ago we got new credentials that were apparently not noted anywhere.
Eventually admin guy can log in, and wonders why he can't see any static IP address listed there, calls support again. Turns out we were not even using a static IP address anymore since the VoIP change. Now it's not like we would be hosting any services that need to be publicly accessible, nor would all users send their e-mail via a local server (at least my machine is already configured to talk directly to the telco's smtp, but this was supposedly different in the good ol' days, so I'm not sure whether it still applies to some users).
In any case, the e-mail issue seems completely forgotten by now: Admin guy wants his static ip address back, negotiates with telco support.
The change will require new PPPoE credentials for the VDSL line, he apparently received them over the phone(?) and should update them in the CPE after they had disabled the login for the dynamic address. Obviously something went wrong, admin guy meanwhile having to use his private phone to call support, claims the credentials would be reverted immediately when he changed them in the CPE Web UI.
Now I'm not exactly sure why, there's two scenarios I could imagine:
- Maybe telco would use TR-069/CWMP to remotely provision the credentials which are not updated in their system, thus overwriting CPE to the old ones and don't allow for manual changes, or
- Maybe just a browser issue. The CPE's login page is not even rendered correctly in my browser, but then again I'm the only one at the company using Firefox Private Mode with Ghostery, so it can't be reproduced on another machine. At least viewing the login/status page works with IE11 though, no idea how badly-written the config stuff itself might be.
Many hours pass, I enjoy not being annoyed by incoming phone calls for the rest of the day. Boss is slightly less happy, no internet and no incoming calls.
Next morning, windows would ask me to classify this new network as public/work/private - apparently someone tried factory-resetting the CPE. Or did they even get a replacement!? Still no internet though.
Hours later, everything finally back to normal, no idea what exactly happened - but we have our old static IPv4 address back, still wondering what we need it for.
Oh, and the blacklisted IP address was just the telco's mail server, of course. They end up on the spamcop list every once in a while.
tl;dr: if you're running a business in Germany that needs e-mail, just don't send it via the big magenta monopoly - you would end up sharing the same mail servers with tons of small businesses that might not employ the most qualified people for securing their stuff, so they will naturally be pwned and abused for spam every once in a while, having your mailservers blacklisted.
I'm waiting for the day when the next e-mail will be blocked and manager / boss eventually wonder how the 24-hours-outage did not even fix aynything in the end... -
*Not a rant, but a very long vent*
I'm 20 and facing the worst dilemma I ever experienced.
Been working at a company for more than half a year, got the job thru a friend and started as an intern to take care of customer problems, crap they do to PC's, printers that wouldn't work, answer emails and phone calls about our point-of-sale software.
Soon everything started to change, on one day my boss asked my what I knew about coding, all I could answer was about some really basic stuff that I learnt on a previous semester at college, just some very basic coding stuff we got for C, how for loops works, conditions, that kind of thing. Soon I was being asked to code a client management software for our company, I was starting to grasp a little of this wonderful world, soon I could write some more complex code in C#, even did a program that in 30 seconds did a 3 day's worth of work, and then I got assigned to develop a mobile POS application, earned a raise, and man, is this wonderful.
I feel that I really found my place in life, found something that makes me jump out of bed every morning.
But here comes the dilemma part: I'm enrolled in a mechanical engineering school for two years now, and it's my second place already (been enrolled at a agronomy school before that) and I'm starting to feel out of place, in all the classes I'm taking, I cant help but feel that this isn't for me, I don't see myself doing that for a future, but I don't know if jumping to another boat would make it any better or just worse, I don't know how good are my odds at a tech oriented course are, I don't really know what to do with the rest of my life.
Guess I'm just afraid of doing something stupid and regret it later, don't know if I should listen to the voice that shouts to me to do whatever I want to with my life or the one that assures me of a stable path... Don't know if anyone will read this much, but if so, thanks a lot, just wanted to put it out of my shoulders and maybe get to know anyone that has been here. I'm new here, but I feel already at home. ☺8 -
For two projects, I have been in a solo work pattern, been a time bottleneck, and been irreplaceable on the projects. Four months ago I told management, "If anything happens to me these projects will be in trouble. I want to train a backup. I can't sustain this momentum. It isn't good for me, or for the success of these projects."
Four months later I still have no backup. They decided to diversity hire some new developers in the wrong area and now there is no money for a backup for me. I can't do all the work on both projects as a solo developer. I could have if I wasn't pushed into doing trial and error development on a poorly defined MS Dynamics API. Since the projects were behind schedule the customers lost confidence in the company to deliver. So the executives railroaded both project managers to save face.
Instead of addressing the development issues they did a bunch of other silly things. I got a job offer lined up and issued my resignation. That news absolutely exploded. After resigning my executive decided to say how awful I am in front of the customer in an attempt to save face for the company. The customer contacted the recently railroaded project manager and asks why. Former project manager tells customer, "You noticed how much faster the development of that part of the application went when he joined. You noticed how much better the quality of the project was. What do you think is happening? Do you think that a very good developer and an experienced project manager are to blame for the failures here?" So the executive is 13/10 pissed off because I may have accidentally struck a death blow for millions of dollars of business. I committed to taking care of the handover to the customer, and the company can't afford to get rid of me without completely losing confidence of the customer. The developers that I work with don't blame me at all and they are disgruntled that executive tried to character assassinate me and realize that it could have been them. I sense that I also may have initiated a developer mass-exodus. So the last few days have been the most stressful of my career but none of it is sticking to me because I followed all of the correct process.
You play stupid games you win stupid prizes.4 -
Support asked me to help. Issue at customer side I don't realy care about (Not reproducable)
She told me to wait 3 minutes.
Since 10 minutes I'm waiting for her to be ready and reading meanwhile on devrant. Great Workingtime 👍 -
So I work for an IT consulting firm (web development) and was hired by a customer 7 months ago for coaching Git, implementation of VueJS on the front-end and fostering teamwork with devs who'd been in their solo comfort zone for the last 15 years.
I asked for confirmation multiple times on whether they were sure they wanted to go through with a bigger investment in front-end. Confirm they did, multiple times.
After half the team's initial enthusiasm faded (after 1 month), the 'senior' of them who's worked there for 18 years on a single -in the end, failed- project got a burn-out after half a week of showing up (without doing actual work) from the stress, and started whining about it with management that has no technical clue whatsoever. This and other petty office politics lead to the dumbest organizational and technical decisions I've seen in my short 5-year career (splitting a Laravel app that uses the same database in two, replacing docker container deployment with manual ssh'ing and symlinking, duplicating all the models, controllers, splitting a team in two, decreasing productivity, replacing project management dashboards with ad-hoc mail instructions and direct requests).
Out of curiosity I did a git log --author --no-merges with the senior's name on the 2 projects he was supposed to help on, and that turned up... ZERO commits. Now the dept. hired 3 new developers with no prior experience, and it's sad to see the seniors teach them "copy paste" as the developer's main reflex.
Through these 7 months I had to endure increasingly vicious sneers from the IT architect -in name only- who gets offended and hysterical at every person who dares offer suggestions. Her not-so-implicit insinuation is that it's all my fault because I implemented Vue front-end (as they requested), she has been doing this for months, every meeting at least once (and she makes sure other attendees notice). Extra background: She's already had 2 official complaints for verbal abuse in the past, and she just stressed another good developer into smoking again.
Now I present her my timesheet for January, she abuses her power by refusing to sign it unless I remove a day of work.
Earlier this week I asked her politely to please stop her unjust guilt-tripping to which she shouted "You'll just have to cope with that!", and I walked out of the room calmly (in order to avoid losing my nerves). She does this purely as a statement, and I know she does it out of bad faith (she doesn't actually care, as she doesn't manage the budgets). She knows she wields more power over me than the internal devs (I am consultant, so negative reviews for me could delay further salary raises).
I just don't know how to handle this person: I can't get a word in with her, or she starts shouting, and it's impossible to change her (completely inaccurate technological) perception.3 -
Any other IT company is like:
* Task -> Designer -> Markup coder -> Backend -> Finish
Our IT company:
Act I: "Art of setting up contact with idiots".
------
Items:
*Cave scripts (aka "typical task")
Designer: -- "DAFUQ?"
Customer: *gives another interpretation*
Designer: -- "Erm... really? White text on white background?"
Customer: -- "Make a decision by yourself. I was expecting much more independence from you. You are an expert after all."
Designer: -- "Well. I'm making decision by myself. The text will be placed *here* and will be gray-colored, because *bla-bla-bla*"
Customer: -- "I disagree."
Designer: *1 hour of silence later* -- "Well...k."
Act II: "Design meets ar(u)tist"
----
Items:
*Something, that was drawn by dumb kid while smashing his own head against desk. (PSD layout)
* Salt (to pour it on open wounds)
Designer: -- "I'm seeing this task *this way*"
Markup: -- "And how do u think i should get this done? Have you even seen what you made?? This is bullshit!"
Designer: -- "It's not bullshit! It's a sci-fi themed layout!"
Markup: -- "With gameplay elements and graphics from Alien Shooter??"
Designer: -- "Well, I don't care." *brings new edits and changes*
Markup: -- "????"
Designer: *smug face* -- "!!!"
Act III (7 days later, 9 hours till deadline): "Short story about boy, who was trying to hang himself, but instead fell out from window."
----
Items:
*Markup, smelling like it went through hell and back (x1)
* Markup coder with fried butt (x1)
Backend: -- "What. Is. THAT?"
Markup: -- "It's a work we should complete in 9 hours."
Backend: -- "WE?? I know u mean me, but that's a nightmare. What the f*ck were you doing all this time?"
Markup: -- "Well..." *finds out that he was only watching films and sleeping* "I was making this thing up..."
Backend: -- "You mean "f*cking" *this* thing "up"?"
Markup: -- "Not without it"
(*3 hours of edits and changes of color from white to white later*)
Backend: -- "Well, let's do this."
*Picks PHP and tries to bundle it up with MongoDB. After some time tries to rewrite everything to JS and starts shouting something like "F***CK" and looking for window to walk through. Figures out that he is on first floor. And that he is too lazy to go upstairs*
Act IV (3 days after deadline): "Pain and misery":
-----
Items:
*Something covered with insul(t)ating tape. (Final product)
Customer: -- "Really?"
Team: -- "Kinda."
Customer: -- "Well, thanks for your work anyway. It feels like it's going to disassemble right in my hands but it just works. Oh, also, you didnt made this in time, so your payment will be over9000 times lower. That's all"
Backend, on fluids: -- "Well...yeah..."
Markup: -- "Don't look at me like that. I really was doing my job."
Designer, with twitching eye: -- "Huh, I see. You worked so hard that we have nothing to eat now. Thanks for that."
Backend: ...
1 -
Okay, it's FUCKing rant time.
FUCK single-file *cough* page.tpl.php *cough* drupal-sites
I FUCKing hate sites without any FUCKing structure, where all logic is built into the overall wrapping pageview file.
Spend more FUCKing time than healthy finding this golden nugget.
In a FUCKing 2000+ lines long file, in a FUCKing mix of inline CSS/JS, PHP/SQL and FUCKing exec(); calls.
Definetily the best FUCKing way to destroy a FUCKing lightbox, for people who are not logged in...
- Why would you even do that in the first FUCKing place ?!??! The customer didn't ask for this..
All this FUCKing mess because the previous developer decided to quit, and did not FUCKing care for the next maintainer to come.
Fellow drupal developers will know the struggle.
3 -
Customer service my ass. I wouldn't even call it service. All you could do is check if it's working now. Of course it's working... I've just told you it's fucking working 2 minutes then inaccessible for fucking 10.
And when I tell you that your service had began to loose quality in the past few months you just sit there in FUCKING SILENCE. MOTHERFUCKER JUST TELL ME THAT YOU CAN'T DO ANYTHING ABOUT IT... OR SORRY... OR GO FUCK YOURSELF, NOT MY JOB... I DON'T FUCKING CARE JUST DON'T SIT THERE IN SILENCE UNTIL I HAVE ENOUGH AND HANG UP... I WASN'T EVEN SHOUTED TO HIM. I was disappointed but not angry... Not until you decided to just ignore me, fucktard...
Needless to say just when I hung up it stopped working again. -.-4 -
So the project I work on basically has to talk to a 3rd party plugin, through a 3rd party framework. The 3rd party plugin is a black box. This conversation happened:
Software guy: so we aren't sure what is breaking the thing. It's either us or the plugin, but it's probably both.
Systems guy: well then if we aren't sure then why are we writing an issue for it.
SWG: because we aren't sure but we know we are doing at least something that contributes. We read int X from a table and put it into a float. X doesn't perfectly represent in a float. It comes out X.0001. Then they take it and when it comes back it comes back as Y.0001. We cram it into an int so it becomes Y, we compare it to X which is really X.0001 and it comes back invalid.
SG: well as long as we are sending them the right number . . .
SWG: but we aren't sending them the right number. They are expecting X not X.0001. Then they send us back Y.0001 but it should be X so it's wrong.
SG: so they're giving us the wrong return value.
SWG: yes, but because we're giving them the wrong number.
SG: well not exactly . . .
SWG: yes exactly. It is off by .0001 because of floating point math.
SG: well . . .
Me: look it doesn't matter how it's breaking. But it IS broken. Which is why we're filling out the damn problem report. THEY ARE EDITABLE. We talked to the customer and gave them the risk assessment. They don't care. It happens rarely any way.
SG: then can we lower the severity?
Me: no. Severity doesn't relate to risk. That is a whole different process. Severity assumes it has already happened. It's a a high severity.
SG: but the metrics.
Me: WE GIVE THE METRICS TO THE CUSTOMER. WE TALKED TO THE CUSTOMER. THEY DON'T GIVE A SHIT.
And that was how I spent Wednesday wondering how a level 4 lead systems engineer got his job. How many push ups did he do? What kind of juice did he drink?2 -
I just started but I'm already tired.
For some years I have worked in the industry, not a lot, I know right but I really wonder how do you deal with all "not code-related" bullshit.
IT should be a dynamic field but somehow it is stuck inside the business logic which is all about the money and that does not take care of the real matter which is "code engineering".
- Most of the projects I have seen are an utter mess.
- No real structure
- Code is literally thrown somewhere to make stuff works and fix bugs
- Features which should require X amount of time are planned and shipped earlier ignoring best practices.
- The customer changes idea every week
- Nobody wants to pay for a reasonable architecture but prefer to keep financing un-maintainable projects that only God knows where they have been made (presumably in Hell)
- Juniors devs with no real senior following them committing unreasonable stuff
- Seniors devs thinking they are but they aren't.
- Company that keeps delivering projects even if they have not the required amount of people to make it in time.
Seems like nobody wants to stop and take time to think and make the right decisions. I see people running around me like crazy ants.
But, above all, what really kills me deep inside is HR. You are looking for "dynamic" "talented" "cool" devs but you are not willing to pay them enough.
Should I talk about LinkedIn?
Oh, God... Even the worsts companies sound like they are into Fortune 500. I feel so much hypocrisy here.
I have worked for big and small IT companies.
In the end, is all about "inside politics", everything which is getting financed is not because of usefulness but because of "relationship".
I started coding when I was really young.
After ten and more years, I finally take the job of my dreams but everything is shuttering under my feet.
If you have some words of wisdom, I'm here to hear you.
PS.
I'm not a native English speaker, I apologize for any mistake.6 -
I absolutely hate it when companies use this or that medium for communications despite me asking them time and time again for another.
I have a mail server for more professional communications. The phone, only for stuff that won't matter if I inevitably end up forgetting about it (even more so now that Google made call recording more or less impossible, laws be damned). I will forget about a phone call no doubt. I've got better shit to do than to remember your manglement decisions, thank you very much. On mail, that's all nicely on my mail server for retrieval in several years even.
So I ask them to use the email address I gave them, a dedicated one for their company too (catch-all go brrr). Can't do that with phone numbers. Managing all those SIM cards aside, our government has now limited the amount of SIM cards one can have to 10. And texts and phone calls are not a long-term medium! And I can't share my phone number with just about anyone because people will inevitably spam the shit out of it, AND it's hard to replace! It's not a good medium! So with all due respect, companies - I couldn't care less what medium you prefer to use for your customers. You don't care about what your customer wants you to use - explicitly so! - and you lose a customer. It's as simple as that. Dealing with manglement is one thing, but dealing with manglement using the wrong media is something I'd really rather not do.
But hey I guess that virtue signalling is more "in" than actually listening to your goddamn customers nowadays? Let's replace another master/slave reference. You know, arguing that if we did that 2 years ago, George Floyd would've totally survived. Not by fixing the US police brutality, oh no no no. That's not the right way. Changing nomenclature and hashtags however, and not giving half a shit about your customers, yeah that's the way to go!1 -
Yesterday I was doing amazing coding, making big things happen, today I'm explaining how the internet works so a customer who doesn't care this job is so bipolar.1
-
It looks like Windows almost stopped me from exiting the mall. I had to call customer care to save me from situation. The toll station froze on me. Why Windows? Why?
3 -
Just a short story of me and how things can go right after so many years.
This was my first job. Only two other programmers in the company of like 10 employers.
First one is some one who stopped learning like 10 years ago. Winforms Ftw huh..
The other one was my boss who was really a pro but died not too long ago.
Because of this I got the responsibility for all his projects and the future ones. Beside that I'm also employed for our customer support. So pretty much to do here. Even new stuff I never heard of I have to learn asap now. Of course I have learned pretty much here. But I have reached the point where I have reached the maximum. I can't really learn much more. The salary is a joke.
But my other boss does not really care. Emotionally he has the feelings of a stick. No joke. This is going on even before the dead.
Many coworkers just gave up or got even sick of here.
But now I'm taking my consequences. I was looking for a new job now.
I was really lucky there.
Wrote 3 job application and even got invited 3 times. 2 were declined (luckily). The third one was a dream. For the people, the bonuses etc.
Now I'm waiting to sign the contract and the cancelation of my current one. The salary is a joke. Not chance of increasing. -
I developed a simple feedback form, that captures user feedback and forwards it to a customer care email.
Today, I received a call from someone who was sub-contracted to create a system that would ingest these feedback emails and process the data to have some desired result.
So dude wants me to change the way the email is formatted. Because there are "line feeds" in the email. Essential making it computer readable as opposed to human readable. I don't have a problem doing that but I'm wondering if he ever heard of regular expressions.3 -
Story of my first successful project
Being part of a great team, I've shared in a lot of successes, one I am particularly proud of is my first attempt to use agile methodologies in a deeply waterfall-managment culture.
Time was June/July-ish and we applied for a national quality award where one key element in the application stated how well we handled customer complaint resolution.
While somewhat true (our customer service is the top-shelf good stuff), we did not have a systematic process in resolving customer complaints. Long story short,
the VP lied on her section of the application. Then came the 'emergency', borderline panic meeting (several VPs, managers, etc) to develop a process to better manage
complaints before the in-house inspection in December.
As most top priority projects go, the dev manager allocated 3 developers, 2 DBAs, and any/all network admins we would need (plus all the bureaucratic management that wanted their thumb in the pie).
Fast forward to August, after many, many planning meetings, lost interest, new shiny bouncing balls, I was the only one left on the project. The VP runs into the dev manager in the hallway and asks "Is my program done yet? If its not ready before December with report-able data, we will not win the award."
The <bleep> hit the fan...dev manager comes by...
Frank: "How the application coming along? Almost done?"
Me:"No, haven't really started coding. You moved Jake and Tom over to James's team, Tina quit, and you've had me sidetracked helping other teams because the DBAs are too busy."
Frank: "So, it's excuses. You really think the national quality award auditors care about your excuses? The specification design document has been done for months. This is unacceptable."
Me: "The VP finished up her section yesterday and according to the process, we can't start coding until the document is signed off."
Frank: "Holy f<bleep>ing sh<bleep>t! No one told you *you* couldn't start. You know how to create tables and write code."
Me: "There is no specification to write to. The design document is all about how they plan on reporting the data, not how call agents will be using the application to serve customers."
Frank: "The f<bleep> it isn't. F<bleep>ing monkeys could code against that specification, I helped write it! NO MORE F<bleep>ING EXCUSES! This is your top priority from now on!"
I was 'cleared' to work directly with the call center manager and the VP to develop a fully integrated customer complaint management system before December (by-passing any of the waterfall processes that would get in the way).
I had heard about this 'agile' stuff, attended a few conference tracks on the subject, read the manifesto, and thought "I could do this.".
Over the next month, I had my own 'sprints' and 'scrums' with the manager (at the time, 'agile' was a dirty word so I had to be careful of my words and what info I shared) and by the 2nd iteration had a working prototype.
Feature here, feature there (documenting the 'whys' and 'whats' along the way), and by October, had a full deployed application.
Not thinking I would get a parade or anything, the dev manager came back from a meeting where the VP was showing off the new app to the other VPs (and how she didn't really 'lie' on the application)
Frank: "Everyone is pleased how well the project turned out, except one thing. Erin said you bothered him too much with too many questions."
Me: "Bothered? Did he really say that?"
Frank: "No, not directly, but he said you would stop by his office every day to show him your progress and if he needed you to change anything. You shouldn't have done that."
Me: "Erin really seemed to like the continuous feedback. What we have now is very different than what we started with."
Frank: "Yes, probably because you kept bothering him and not following the specification document. That is why we spend so much time up front in design is so we don't waste management's time, which is exactly what you did."
Me: "We beat the deadline by two months, so I don't think I wasted anyone's time. In fact, this is kind of a big win for us, right?"
Frank: "Not really. There was breakdown in the process. We need better focus on the process, not in these one-hit-wonders."
End the end, the company won the award (mgmt team got to meet the vice president, yes the #2 guy). I know I played a very small, somewhat insignificant role in that victory, I was extremely proud to be part of the team. -
I'm in a dilemma.
I started this job about 9 months ago and it's really not what I expected. I'm the sole developer in my department that handles applications built around our customer database.
Well it's pretty boring and there is a lot of technical debt with the source code since usually 1-2 people are taking care of it so they never had proper conventions. And we have super old applications running on legacy solutions like cold fusion 🤢
I also receive a lot of problem tickets that never contain enough information to actually do anything and the people don't realize I have no idea what they do or what their business processes are.
The upside is I'm paid very very well for this job > 100 in a place where cost of living is cheap. And when there's no work to do I can work on side projects.
It's really not fulfilling work and idk if I should stick it out. I also don't know where I would head next. There's not very many companies working on cool stuff. Maybe remote work?
Anyone else have a similar story?6 -
!dev
google customer support wrote that they fixed issue but what they did is they removed all of my data and kept me locked from my workplace account despite being owner of domain
I don’t think they are able to fix it.
They probably broke law at this point because they wiped my products from extension store without writing email about it.
I think I will be opening new ticket from time to time to see if I’m talking with a robot or a human being.
Well turns out in today’s world corporate can delete your business and just don’t care. I am lucky I migrated email from them.
I don’t think they know that my email is not on gmail, they presume everyone is using only their services and they own them.
Man that would be my worst nightmare if I got my email locked when I’m low on money.
https://devrant.com/rants/9982234/...3 -
client: Your sh** page doesn't work, i haven't been able to do a single sale in hours...
me: have you tried to reload the page?
client: Of course i... oh wait, that was the problem, thanks anyways1 -
Fuck you WooCommerce and fuck you shopify, also a big fuck you to every developer who thinks it's a good idea to notify other customers about what another customer just bought in real time.
Guess fucking what. I don't fucking care what uncle deadinthehead just bought. Get fucking raped in a columbian prison and die to aids infested rain..2 -
I hate project managers trying to stay relevant to a agile development methodology. Our PM doesn't care if we are working and providing value to the customer, only about checking off his Project check boxes.
tech lead CANCELS Monday stand-up becuase they cannot attend. and I work and status and update my tasks in or virtual task board. I forget to send a message mentioning I'll be kissing Tuesday standup. Then he sends me emails like the following sent to me, my manager, and my tech lead: "please remember to notify your team if you cannot attend the standup, and to send an agile status to the team. This is something that is required and not optional. We are trying to firm up all stories and tasks and need to hear a status. We are in week 1 of iteration 4.3. Thanks."
I'm coding and delivering value to the customer. Wtf are you doing dude? -
I remember few years back when I had subscribed to this ISP, where few months on subscription worked flawlessly. Then it was all downwards from there. Customer care never answered. Charged for bloddy whole month whilst the working was just for 2 weeks. People subscribing to this ISP had a facebook group named ISP Victim. Was forced to change my ISP.
Now, few days back they put up a stall in an IT exhibition. I went up and signed in for their service. Now they call me for setting up their network, either i tell them am not available or dont answer at all. I do the same to them what they did to me. That utmost pleasure HAHA. I shared this idea in the facebook group and people are starting to do the same.
I feel like a con artist now. -
I've left my MacBook to technical assistance for the thrid time. I've bought it on December (the touchbar model, on day one, arrives on December). I paid a lot for it and since then I got s broken key on my keyboard and a faulty display.
Now I got my battery swollen.
Fucking Apple. At least I'm happy with the OS and everything when it's hardware-faults free.
Oh yeah and I switched to MacBook for the construction quality... Bitter irony.
I hope this is the last fucking time, damn.6 -
So some big customers are getting problems for a given software project. The relevant dev team, customer support and I, part of another division of QA, need support from a specific QA team. We work for a multinational company employing above a thousand of people around the world.
None of the members are giving signs of life. Nobody from any QA team answers my emails, slack messages or anything. Management does not seem to care either. Did they suddenly die without my knowledge? I am just trying to do my job and find solutions to problems.
I am an inch close to giving no fucks and start playing video games. lol2 -
I feel like a fucking god now!
We run a webshop and we are in contract with the national post office. Every time there is an update to their program I fear ahead of time what will be fucked up again.
After today's update we weren't able to open any shippment list we just saw a mile long error message. After the customer care couldn't figure out the problem, and the suggested solution might take up to 2days, and it is basically only a new customer file, i fired up my good old sqlite viewer friend, to chek if I am lucky...
Guess what! That shit is using unsecured sqlite dbs, so i've had no problem examining and even rewriting the values. So checking the logs and scraping the DB I've found the problem.
Apparently some asshole thought that deleting a service but keeping all of its references in other tables scattered around is a good fucking idea. And take it customer care, the new customer file won't fix shit, because it was in the global DB. I swear i am getting more familiar with that piece of garbage then the ones who made it.
On top of that the customer care told us, that if we couldn't manage to send the shippment list with the program we are not elligible for our contractual prices.
It is not enough that I had to fix their fucking shit program, they also "would like to charge us" because their pogram isn't working. What a fucking great service. (At least the lady on the telephone was friendly)1 -
Most savage comment my product manager made today to the technical team when there was some bug in the portal, "We are making a self care portal, that doesn't mean we say to the customer that take care yourself" 😂😂
-
Fucking product manager...
Customer is struggeling with a feature implemented before I even joined the company. And he is absolutly correct. The logic is bullshit.
Guess what pm Said? Fuck Off, I Don't Care.
Damn fucking you. Should I Care? Is it one of our best customers? Is the feature financed by him? Are you bastard usually crawling in his ass?
Thanks that I'm on vacation for 2 weeks. I'm currious how they going to manage that.... -
WTF with Uber Eats. Finally I had some amount left in my salary. I ordered food via Uber eats and they charged me. After sometime they restaurant not accepted my order and cancelled it. I paid for and I don't have an extra money for ordering. The repayment says it will repay in after 7 days. After Contacting customer care number, it is only priority for the ordered customers only. I'm starving now...Fuck this morning and Uber eats. Any devs from that shitty company take care of that flaw...they are taking this as a fucky business...
What a flaw...taking is faster and repayment takes 7 days...
Seriously out of my mind....fuck...fuck....7 -
9 Ways to Improve Your Website in 2020
Online customers are very picky these days. Plenty of quality sites and services tend to spoil them. Without leaving their homes, they can carefully probe your company and only then decide whether to deal with you or not. The first thing customers will look at is your website, so everything should be ideal there.
Not everyone succeeds in doing things perfectly well from the first try. For websites, this fact is particularly true. Besides, it is never too late to improve something and make it even better.
In this article, you will find the best recommendations on how to get a great website and win the hearts of online visitors.
Take care of security
It is unacceptable if customers who are looking for information or a product on your site find themselves infected with malware. Take measures to protect your site and visitors from new viruses, data breaches, and spam.
Take care of the SSL certificate. It should be monitored and updated if necessary.
Be sure to install all security updates for your CMS. A lot of sites get hacked through vulnerable plugins. Try to reduce their number and update regularly too.
Ride it quick
Webpage loading speed is what the visitor will notice right from the start. The war for milliseconds just begins. Speeding up a site is not so difficult. The first thing you can do is apply the old proven image compression. If that is not enough, work on caching or simplify your JavaScript and CSS code. Using CDN is another good advice.
Choose a quality hosting provider
In many respects, both the security and the speed of the website depend on your hosting provider. Do not get lost selecting the hosting provider. Other users share their experience with different providers on numerous discussion boards.
Content is king
Content is everything for the site. Content is blood, heart, brain, and soul of the website and it should be useful, interesting and concise. Selling texts are good, but do not chase only the number of clicks. An interesting article or useful instruction will increase customer loyalty, even if such content does not call to action.
Communication
Broadcasting should not be one-way. Make a convenient feedback form where your visitors do not have to fill out a million fields before sending a message. Do not forget about the phone, and what is even better, add online chat with a chatbot and\or live support reps.
Refrain from unpleasant surprises
Please mind, self-starting videos, especially with sound may irritate a lot of visitors and increase the bounce rate. The same is true about popups and sliders.
Next, do not be afraid of white space. Often site owners are literally obsessed with the desire to fill all the free space on the page with menus, banners and other stuff. Experiments with colors and fonts are rarely justified. Successful designs are usually brilliantly simple: white background + black text.
Mobile first
With such a dynamic pace of life, it is important to always keep up with trends, and the future belongs to mobile devices. We have already passed that line and mobile devices generate more traffic than desktop computers. This tendency will only increase, so adapt the layout and mind the mobile first and progressive advancement concepts.
Site navigation
Your visitors should be your priority. Use human-oriented terms and concepts to build navigation instead of search engine oriented phrases.
Do not let your visitors get stuck on your site. Always provide access to other pages, but be sure to mention which particular page will be opened so that the visitor understands exactly where and why he goes.
Technical audit
The site can be compared to a house - you always need to monitor the performance of all systems, and there is always a need to fix or improve something. Therefore, a technical audit of any project should be carried out regularly. It is always better if you are the first to notice the problem, and not your visitors or search engines.
As part of the audit, an analysis is carried out on such items as:
● Checking robots.txt / sitemap.xml files
● Checking duplicates and technical pages
● Checking the use of canonical URLs
● Monitoring 404 error page and redirects
There are many tools that help you monitor your website performance and run regular audits.
Conclusion
I hope these tips will help your site become even better. If you have questions or want to share useful lifehacks, feel free to comment below.
Resources:
https://networkworld.com/article/...
https://webopedia.com/TERM/C/...
https://searchenginewatch.com/2019/...
https://macsecurity.net/view/...
Top Tags
Weekly Rant
View