Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

PM: Hey listen, client sent us his feedback about the app that we need to fix, they wont take time.
Me: Sure no problem.

5 Minutes later:
*Receives email*
*checks email*
15 easy tasks that take not time to finish BUT they are put inside ONE FUCKING TASK ON JIRA! WHAT THE ACTUAL FUCK IS THIS SHIT! 15 IN ONE YOU DUMB FUCK!
MOVE YOUR LAZY ASS AND WRITE EACH IN ITS OWN MOTHERFUCKING TASK!

Another reason on why I hate humans -_-

Ever had a day that felt like you're shoveling snow from the driveway? In a blizzard? With thunderstorms & falling unicorns? Like you shovel away one m² & turn around and no footprints visible anymore? And snow built up to your neck?

Today my work day was like that.. xcept shit..shit instead of pretty & puffy snow!!

Working on things a & b, trying to not mess either one up, then comes shit x, coworker was updating production.. ofc something went wrong.. again not testing after the update..then me 'to da rescue'.. :/ hardly patch things up, so it works..in a way.. feature c still missing due to needed workarounds.. going back to a and b.. got disrupted by the same coworker who is nver listening, but always asking too much..

And when I think I finally have the b thing figured out a f-ing blocker from one of our biggest clients.. The whole system is unresponsive.. Needles to say, same guy in support for two companies (their end), so they filed the jira blocker with the wrong customer that doesn't have a SLA so no urgent emails..and then the phone calls.. and then the hell broke loose.. checking what is happening.. After frantic calls from our dba to anyone who even knows that our customer exists if they were doing sth on the db.. noup, not a single one was fucking with the prod db.. The hell! Materialised view created 10 mins ago that blocked everything..set to recreate every 10 minutes..with a query that I am guessing couldn't even select all that data in under 15.. dafaaaq?! Then we kill it..and again it is there.. We found out that customers dbas were testing something on live environment, oblivious that they mamaged to block the entire db..
FML, I'm going pokemon hunting.. :/ codename for ingress n beer..

We are 2 people working as remote android devs for this startup in another country. 6 weeks ago a new person joined onsite to work directly in startup HQ. I'l refer to him as an newguy.

Last week we started new sprint (of 2 weeks) to work on a new feature.

Newguy was responsible for gathering all the specs and planning, so this is how our sprint is going so far:

Day 1:

We have 10+ tickets in jira (tickets have only titles) no one knows what to do and we don't even have specification. I started pushing everybody onsite to get their shit together. We NEED UX/UI specs, we NEED backend to be ready, or at least start working paralelly so that once wer'e done with frontend backend would be ready. I mean cmon guys this feature is already 70% done on iOS, why cant you send us the specification?

Day 2:

We had a meeting on Zoom and talked about missing specification and project manager promised to send us the specs. Meanwhile the idea of feature became clearer so I agreed with the newguy to start researching about best way to implement our solution.

Day 3:

We received the specifications. I provided my research for the feature to the newguy. Turns out the he knew about specification 4-5 days before.

Instead of sharing information with us, he decided to create his own library to do what we want to do and blatantly rejected my research input.

Now he showed his implementaton (which is shit by the way) and presents it as the only way to proceed forward. He offers for us to work paralelly with him on this (basically he wants to write library alone, and we are supposed to somehow implement and test it, but how the fuck we can implement if backend is not ready and library is just a bunch of empty interfaces at this point?)

I talked with one of the teamleads in the startup and told him that this is not the way things were being done here before and new guy is becoming a dictator.

Teamlead talked with new guy and found no issue. Basically newguy defended his sole decision by saying that he did research on his own, there are no libraries that do what we want and he knows better.

Teamlead tells me to STFU because new guy seems competent and he will be leading this feature. Basically from what I gathered teamlead doesn't give a single fuck and wants to delegate all project management to this new guy.

Day 5:

End of the week. New guy claims that his lib is done so we can start implementing properly. I tried implementing his lib but its fucked up and backend is still not ready.

Day 6:

Backend is still not ready, no one is doing anything just waiting for it to be ready.

Day 7 (Today):

Today(Backend is still not ready, no one is doing anything just waiting for it to be ready.

So what can I say? His plan was to probably prove his self worth and try to lead this feature by giving us information at last minute. At the point were we should start implementing instead of researching.

What happened? Motherfucker doesn't know shit about backend, has been notified about backend issues multiple times but his head was so deep up his ass with that new library of his that he delayed the rest of the team.

Result? 7 working days wasted. Out of 3 developers only 1 was actually working (and his fucked up code will have to be rewritten anyways). Only 50% of feature done. Motherfucker tells me that this is how we will work in the future, "paralelly". The fuck is this mate? If you would have worked on this feature alone you would have done it already now, but instead you wait until we remote devs will login and fetch you the test input and talk with backend guys for you? The fuck is wrong with you.

You fucking piece of shit, learn to plan and organize better if you want to lead the team. Now all that you are doing is wasting time, money and getting on everyboys nerves. Im tired of fucking spoon feeding you every day you needy scheming office politics playing piece of shit. Go back to your shithole country and let us work.

When I was responsible for sprint planning I figured out what to do before start of the sprint and remote devs were able to do week's work in 1-2 days and have rest of the week off. This is how it's supposed to be when you work with a remote team. Delegate them separate features, give them proper specs ahead and everyone's happy. Don't start working on frontend if you dont even fucking know when backend will be ready. It's fucking common sense.

Now I need to spoon feed this motherfucker who can't even get information while sitting on his ass onsite in HQ. Fucking hell.