I am so sick and tired of hearing "I'm not good with computers" from these god damn secretaries I have to work with.

Fuck you! I mean, seriously, FUCK YOU! That God damn piece of shit Windows XP door stop has been on your desk for at LEAST a decade (shit, I think that was the same PC my highschool had, and I'm in my mid thirties)!

What in the FUCK do you mean you don't know the difference between files and folder? How? HOW can you stare at that damn screen every fucking work day off your life and not grasp simple concepts!

And FUCK THE ADMINISTRATION for hiring these volunteerily ignorant babies who refuse to bother figuring out more than just where the power button is (and, fuck me, even THAT took years).

Fuck me if, after spending 40 God damn minutes of my time trying to guide some secretary, who's been working twice as long as I have and making probably twice as much, on how to copy a file from one folder to another, I have to listen to some fucking pity speech "I just don't get this high tech computer stuff. I'm just too old"

And FUCK society for allowing this fucking behavior! I don't know any other piece of technology where people are happy being so blindly ignorant to even the basics! I don't know Jack shit about the internal working of a car, but I know where and how to use my steering wheel and peddles and that I need to take the thing for an oil change. Hell, I even know when my tires look bad... If I can do that, you can fucking learn how to copy a god damn file without needing me to help you... FOR A FUCKING HOUR!

FUUUUCK!

*Takes a deep breath*
So... How was your day?

A rare bug appeared. It was my duty to finish it.

SH = Manager

SH: So when do you think you can finish the task?
Me: I still have to analyze the problem. Give me a moment and I'll get back to you.
SH: Alright.

*An hour later*

SH: *Approaches my desk* Have you found the source of the problem?
Me: Not yet. Please give me some more time.
SH: Ok.

*An hour later*

SH: *the approach* You found it yet?
Me: Yes, I've found the the source of the problem, But... *explains the problem and thus concluding that it's a complicated bug*
SH: Can you finish it by tomorrow?
Me: I'll do the best I can but I am not entirely sure if I can finish it by tomorrow.
SH: OK great!

*The next day*

SH: *Le approach* Hey I have a colleague here that may be able to solve the problem, he has skills with XYZ. Ok, I will leave you two at it then. *the leave*
Helper: So can you tell me about the issue here?
Me: *explains the bug and the source of the problem*
Helper: Have you tried solution A?
Me: Yes sir, but it yields a different output... *explains what happened with solution A*
Helper: Well, that won't work. What about solution B?
Me: I've tried that, too. *Another lengthy explanation*
Helper: Welp, ok. I'll get back to you on that.

(...But he never came.)

*A few hours later*

SH: *A.P.P.R.O.A.C.H.* Hey I have this team lead from another department. I think he can help you out on this one. *L.E.A.V.E.*
Helper 2: What seems to be the problem?
Me: *Explains again with all the solutions I tried but failed*
Helper 2: Wow. That really seems to be a complicated problem.
~~
Me (In my head): -_-
~~
Helper 2: Listen, I need to get back to my team. I'll keep you posted if I happen to find a solution for your problem alright?
Me: Alright thanks.

*Towards the end of the day*

SH: *APPROACHHHH* Have you resolved the bug yet?
~~
Me (In my head): You made me spend half the FUCKING day explaining to these people who didn't even give a piece of FUCKING SHIT to contribute to the problem and you are asking me if I am done with this FUCKING BUG? FUCK YOU, YOU SON OF A -
~~
Me: No, it is not finished yet..
SH: You have to finish this because we don't have tomorrow.
~~
Me (In my head): SHDIFHWISGSIFGSISBAUDBEIQBDIWGFIEBWIDHWIQBDOSBCISBDOSHDIAGSUSVDIFBDKDJWIQKDBDIDGSUWVDIABDIXBSIDBDIDBWUWGUSVDUWVDJQBDUDVWISHDUWVFG
~~

I went home for the day.

Me: good day, how can I help you?
Client: *explains issue*
Me: alright, let's take a loo.... *AACHOOOO*
.
.
M: my apologies sir, that came out of nowhe... *ACHOOO*
M: do you have a second sir? My apologies!
C: sure man take your time 😁

*30 seconds later, nose seems to have calmed down*

M: back I am, apologies for the inconvenience!
C: no problem, it happens!
M: where was I?.... Right, I was going t...
*ACHOOOOOOOOOOO*
*ACHOOOOOOO*
AH... AH... AAAAH..... ACHOOOOO*
M: I'm very sorry, I'm going to put you through to a collegue!
*puts through to collegue*
*goes to bathroom*
.
.
*returns to desk*

*tringgggg*
Me: good afternoon sir, how may I hel... *A-MOTHERFUCKING-CHOOOOO* (thinking: oh for fucking fucks sake)
C: bless you!
M: thank you! Apologies, I seem to be having a snee.. *CHOOOOOOOO*
.
.
.
*sniffs a few times*
- zing attack.

*collegue yells at me to transfer my call*
*transfers call*

Me: thanks man, idk what's wrong with me hahah... *ACHOOOOOOOOOOOOOOOOOOOO*

OH FUCKING HELL 😠

I'm at my seat during the regular morning routine of checking emails, planning the things I need to complete/study when my phone rings.

HR: Good Morning, can you come over to the conference room please ?

Me: Sure

I enter the conference room and on the other side of the table, I see a group of 3 HR Managers (not a very nice feeling), especially when it was 10 months into my first job as a Trainee Software Developer.

HR: The company hasn't been performing as expected. For this reason, we've been told to cut down our staff. We're sorry but we have to let you go. You've been doing a great job all along. Thank you.

Me: ---- (seriously ?!)

The security-in-chief 'escorts' me out of the premises and I hand over the badge. I'm not allowed to return to my desk.

This happened about 16 years ago. But it stuck with me throughout my programming career.

A couple of Lessons Learnt which may help some of the developers today :

- You're not as important as you think, no matter what you do and how well you do it.
- Working hard is one thing, working smart is another. You'll understand the difference when your appraisals comes around each year.
- Focus on your work but always keep an eye on your company's health.
- Be patient with your Manager; if you're having a rough time, its likely he/she is suffering more.
- Programming solo is great fun. However it takes other skills that are not so interesting, to earn a living.
- You may think the Clients sounds stupid, talks silly and demands the stars; ever wonder what they think about you.
- When faced with a tough problem, try to 'fix' the Client first, then look for a solution.
- If you hate making code changes, don't curse the Client or your Manager - we coders collectively created a world of infinite possibilities. No point blaming them.
- Sharing your ideas matter.
- Software Development is a really long chain of ever-growing links that you may grok rather late in your career. But its still worth all the effort if you enjoy it.

I like to think of programming as a pursuit that combines mathematical precision and artistic randomness to create some pretty amazing stuff.

Thanks for reading.

IT: Hi, how can I help?
User: Hi, I can't get onto the wifi / internet, my computer says "No Signal".

IT: Hm, we don't have wifi, your on a cable, what exactly is saying no signal?
User: Its just on the screen here.

IT: No but where, are you inside a browser, or is it a popup down the bottom corner?
User: No I haven't got that far yet, it just says no signal on a black screen, then it flashes and says no signal in another position.

IT: ...... did you turn on your computer after turning on the monitor ... thats the screen saying no signal from the computer.
User: ah yep, thats it, thanks!

Just a joke I found online:

One day I was facing some issue with Outlook and I raised a ticket to get it resolved. I got a call from the Service Desk lady after some time and it went this way:

Lady: Hi I'm calling from service desk, what is the problem?

Me: (I explained the problem).

Lady: Can you please share your screen and give me the control so that I can solve the issue?

Me: (I shared the screen and gave the control. She solved it!!)

Lady: You may close the ticket from your end, the issue is solved.

Me: Thank you very much, I will close the ticket.

I opened her profile in lync and had a look at her profile. The display pic looked small in size. I instantly messaged her Employee ID to my colleague and asked him to have a look at her. He replied "She looks good in some angles".

I tried searching her FB profile with the help of her name, but there were too many results.

I started searching on Linked In instead, I found her profile this time. I was trying to enlarge the profile pic and suddenly a message popped up - it says

"I'll share my better picture with you on your outlook ID but you may please stop sharing your screen??"
😂

Seen in an IT company in Denmark

I’m a senior dev at a small company that does some consulting. This past October, some really heavy personal situation came up and my job suffered for it. I raised the flag and was very open with my boss about it and both him and my team of 3 understood and were pretty cool with me taking on a smaller load of work while I moved on with some stuff in my life. For a week.

    Right after that, I got sent to a client. “One month only, we just want some presence there since it’s such a big client” alright, I guess I can do that. “You’ll be in charge of a team of a few people and help them technically.” Sounds good, I like leading!

    So I get here. Let’s talk technical first: from being in a small but interesting project using Xamarin, I’m now looking at Visual Basic code, using Visual Studio 2010. Windows fucking Forms.

    The project was made by a single dev for this huge company. She did what she could but as the requirements grew this thing became a behemoth of spaghetti code and User Controls. The other two guys working on the project have been here for a few months and they have very basic experience at the job anyways. The woman that worked on the project for 5 years is now leaving because she can’t take it anymore.

    And that’s not the worse of it. It took from October to December for me to get a machine. I literally spent two months reading on my cellphone and just going over my shitty personal situation for 8 hours a day. I complained to everyone I could and nothing really worked.

    Then I got a PC! But wait… no domain user. Queue an extra month in which I could see the Windows 7 (yep) log in screen and nothing else. Then, finally! A domain user! I can log in! Just wait 2 extra weeks for us to give your user access to the subversion rep and you’re good to go!

    While all of this went on, I didn’t get an access card until a week ago. Every day I had to walk to the reception desk, show my ID and request they call my boss so he could grant me access. 5 months of this, both at the start of the day and after lunch. There was one day in particular, between two holidays, in which no one that could grant me access was at the office. I literally stood there until 11am in which I called my company and told them I was going home.

    Now I’ve been actually working for a while, mostly fixing stuff that works like crap and trying to implement functions that should have been finished but aren’t even started. Did I mention this App is in production and being used by the people here? Because it is. Imagine if you will the amount of problems that an application that’s connecting to the production DB can create when it doesn’t even validate if the field should receive numeric values only. Did I mention the DB itself is also a complete mess? Because it is. There’s an “INDEXES” tables in which, I shit you not, the IDs of every other table is stored. There are no Identity fields anywhere, and instead every insert has to go to this INDEXES table, check the last ID of the table we’re working on, then create a new registry in order to give you your new ID. It’s insane.

   

    And, to boot, the new order from above is: We want to split this app in two. You guys will stick with the maintenance of half of it, some other dudes with the other. Still both targeting the same DB and using the same starting point, but each only working on the module that we want them to work in. PostmodernJerk, it’s your job now to prepare the app so that this can work. How? We dunno. Why? Fuck if we care. Kill you? You don’t deserve the swift release of death.

    Also I’m starting to get a bit tired of comments that go  ‘THIS DOESN’T WORK and ‘I DON’T KNOW WHY WE DO THIS BUT IT HELPS and my personal favorite  ‘??????????????????????

LONG RANT AHEAD!

In my workplace (dev company) I am the only dev using Linux on my workstation. I joined project XX, a senior dev onboarded me. Downloaded the code, built the source, launched the app,.. BAM - an exception in catalina.out. ORM framework failed to map something.

mvn clean && mvn install

same thing happens again. I address this incident to sr dev and response is "well.... it works on my machine and has worked for all other devs. It must be your environment issue. Prolly linux is to blame?" So I spend another hour trying to dig up the bug. Narrowed it down to a single datamodel with ORM mapping annotation looking somewhat off. Fixed it.

mvn clean && mvn install

the app now works perfectly. Apparently this bug has been in the codebase for years and Windows used to mask it somehow w/o throwing an exception. God knows what undefined behaviour was happening in the background...

Months fly by and I'm invited to join another project. Sounds really cool! I get accesses, checkout the code, build it (after crossing the hell of VPNs on Linux). Run component 1/4 -- all goocy. run component 2,3/4 -- looks perfect. Run component 4/4 -- BAM: LinkageError. Turns out there is something wrong with OSGi dependencies as ClassLoader attempts to load the same class twice, from 2 different sources. Coworkers with Windows and MACs have never seen this kind of exception and lead dev replies with "I think you should use a normal environment for work rather than playing with your Linux". Wtf... It's java. Every env is "normal env" for JVM! I do some digging. One day passes by.. second one.. third.. the weekend.. The next Friday comes and I still haven't succeeded to launch component #4. Eventually I give up (since I cannot charge a client for a week I spent trying to set up my env) and walk away from that project. Ever since this LinkageError was always in my mind, for some reason I could not let it go. It was driving me CRAZY! So half a year passes by and one of the project devs gets a new MB pro. 2 days later I get a PM: "umm.. were you the one who used to get LinkageError while starting component #4 up?". You guys have NO IDEA how happy his message made me. I mean... I was frickin HIGH: all smiling, singing, even dancing behind my desk!! Apparently the guy had the same problem I did. Except he was familiar with the project quite well. It took 3 more days for him to figure out what was wrong and fix it. And it indeed was an error in the project -- not my "abnormal Linux env"! And again for some hell knows what reason Windows was masking a mistake in the codebase and not popping an error where it must have popped. Linux on the other hand found the error and crashed the app immediatelly so the product would not be shipped with God knows what bugs...

I do not mean to bring up a flame war or smth, but It's obvious I've kind of saved 2 projects from "undefined magical behaviour" by just using Linux. I guess what I really wanted to say is that no matter how good dev you are, whether you are a sr, lead or chief dev, if your coworker (let it be another sr or a jr dev) says he gets an error and YOU cannot figure out what the heck is wrong, you should not blame the dev or an environment w/o knowing it for a fact. If something is not working - figure out the WHATs and WHYs first. Analyze, compare data to other envs,... Not only you will help a new guy to join your team but also you'll learn something new. And in some cases something crucial, e.g. a serious messup in the codebase.

This is Why I give IT support so much respect.

Friend: my computer stopped working can you help?
Me: (porn...again) fine I'll help.
Friend: come over when your ready
Me: Be there tomorrow bro

Next day.....

Me: where is your desktop
Friend: upstairs, I tried everything man
Me: look at the monitor... look at the hp piece of shit.. see green light on... look back at the monitor...no light... look at my friend.
Friend: 😕
Me:😪
Friend:😳
Me: look behind the desk...
Friend: 😰
Me: 😪your monitor is unplugged
Friend: 😅
Me: fuck you lose my number

From my years at college employment:

A student brought in his personal printer to help desk, complaining that the printer is printing red streaks, when he only has black ink installed.

Opened up the printer, found a packet of ketchup stuck in there.

*Tries to pull down code changes*
*Repo is dead*
*Tries to load IDE*
*IDE is loaded via the cloud and it is down*
*Tries to contact help desk*
*Help desk is down*
*Sits in silence*
Guess I am done for the day.

When I was an intern, I wrote a very heavy MySQL query with multiple joins. Quite frustrated, I asked for some help from one of my seniors.

He came by on my desk and told me, "Explain your query!".

I was completely blank-faced O_O.

After a few moments, the senior grabbed this hopeless bastard's keyboard and typed "EXPLAIN" in the beginning of the query; and then ran it.

I thought he was being hard to me.

I haven't told anyone I know yet but yesterday I got a call from a user and she asked me if I could come down and take a look at some software I support. I did and fixed the issue.
She then asked if I could take a look at her computer because help desk and PC team had tried to fix and couldn't.

5 minutes later I fixed it (every site she went to gave cert error in both chrome and ie). I stood up and there was a couple seconds of me and her just facing each other not saying anything. She was smiling ear to ear the whole time. (This issue was weeks old I think). Then she walks towards me......

And hugs me.

Electronics store clerk: "Can I help you?"

Me: "Good afternoon sir. I'm a developer and lifelong PC gamer. I received a second hand PS4, and might buy a next gen console at the end of the year. People tell me that in front of this soft wide desk chair people call a "couch", you need some sort of large computer monitor to enjoy console gaming"

Clerk: "Yeah, we sell TVs. What TV do you have now?"

Me: "I don't own a TV. I just want a huge 4K computer display with a good response time, excellent refresh rate, and great contrast"

Clerk: "OK so this is an entry level 55" smart TV. It's 120hz, QLED, has full array local dimming. It's great for gaming. It's €1000. We also have this LG OLED smart TV for €1200, which is a step up in terms of contrast and response time..."

Me: "Wait... Smart TV? No, I don't want a TV with an operating system. I want a computer display."

Clerk: "There aren't a lot of big computer displays. We have this ASUS ROG 55" computer monitor. It's also 120hz. Very similar response time, but the brightness and contrast aren't as great, it's edge-lit"

Me, trying really hard to make out the contrast differences under ugly fluorescent lights of the store: "So it's a worse big couch display, without smart OS. How much is it?"

Clerk: "€3500"

Me: "So what you're saying is that while the displays are similar or even better, the operating system on all these TVs is so incredibly bad, you have to give €2500 discount for people to even buy it?"

Not a rant! 😁
For the first time in 21 years, ya girl landed herself a job!
It's a part-time paid internship to work at the IT help-desk for a company. Not hugely glamorous, but for the first job in my whole life, I am pretty excited & happy 😊
And as an extra bonus, my partner got the job too!! Yay :)

Just a little bit of venting from me (written in GT for speed):

>be me
>apply for a programming job at a local company
>interviewer says that he's impressed with my resume and says that he'll call me
>one week later
>"hey anon, drop by our office, you're hired!"
>hot diggity damn!
>papers say that it's a help desk job
>"oh don't worry about it, it's just that we don't have a programming sector yet"
>wtf the job offer was for programmers but w/e a job is a job is a job
>start working there. Really mineal shit like fixing entries on SQL, resetting modems, etc.
>decide to write a couple of scripts for more mechanical tasks such as gathering .xml for the accountant
>everything is peaches and gravy
>one day the boss calls me into his office
>"hey anon, you're fired!"
>ask him why
>tells me my coworkers ratted me out on the scripts, says that I'm cheating on the job
>ni🅱️🅱️a wut???
>try to explain myself to him but he won't listen
>get fired after 4 months of being the most productive member of the team

That serves me right for trying to be good at my shitty ass job. Oh well.

*deep breath*

Remain calm, don’t freak out, remain calm, don’t freak out.

*deep breath*

Ok, so my sort of new manager (had a slightly different manger-ish role on the team), has for the third time in as many months, just sent an email criticizing the dev team for our working from home-ness (which for the record has not been that bad, 2/3 or 3/3 have been in everyday for the past month)

In this same period, there has been late nights, weekends, successful releases, I’ve been invited to talk at a conference about my work (not a particularly big one, but still). Point is, everything is going well, very well in fact.

There has been no emails discussing our great work, thanking us for extra work, thanking us for picking up slack from other teams who are down a few people etc. no our major concern it seems is the “optics” of our team not being present in the open space.

Our contracts list flexible working hours, and his boss has frequently told us WFH is fine when things are too busy. But no he is complaining for us to get our hours in the office in line and make sure we are in the office more.

It’s been a particularly long and frustrating week, and I’m very tempted to inform him that if he is concerned about my chair and desk looking empty, that I can put them somewhere for him where they will always be occupied until a surgeon can remove them.

However, thanks to the deep breaths, I’ve managed to restrain myself long enough to run this past you all first and ask advice.

Please help,
Sincerely,
My sanity

TLDR; funny revenge prank from my manager

So yesterday (April 2) I decided to prank my manager about me resigning (I've been working with them for 4 years) I wrote a legit looking resignation letter. (No signature) and at the back page it has a small font "April fools".

I asked my junior to help putting it on my managers desk since I was working from home. When my manager saw it he immediately had a meeting with my technical lead. he didnt notice the april fools at the back so I sent him a short email to look at the back and he laughed.

Come today, I recieved an email from our it team with the subject "POST RESIGNATION PROCEDURES FOR JUNNERS". It has some legit looking contents as well as a hyperlInk for a resignation checklist.

It felt like im having a mini heart attack since I thought it was legit. When I opened the hyperlink I was shocked.

I love my job 😂

I worked at a place where the help desk guys did the good ol' "I'll send an email from your laptop if you walk away without locking it and tell everyone lunch is on you" routine. After it happened to me about 3 times I was like, "I gotta get this help desk prick back!" So after several failed attempts at walking by his pc when he walked away it instantly hit me how I can punk him back.....SO, I logged onto SQL Server, clicked open a new query window and typed up a dbmail command and on the @from parameter I set it to the help desk guy's email address. His face was PRICELESS when I was shooting off emails to the entire IT dept on behalf of him WHILE he was sitting in front of his PC. Lesson is: don't fuck with dev help desk dude! 😎😜

So I'm working on a computer vision project that grabs video from my webcam and detects faces in each frame. Earlier yesterday morning I was capping out at 30 frames per second, which is what I believe to be the max for my webcam. As the day became night and I was wrapping up my work on a portion of the project, I noticed that my newly compiled version was only getting around 8 frames per second. Confused, I looked into my frame grabbing + face detection code.

"Maybe I can only detect faces in a certain region of the image, based on where the face was in the previous image?" No, still 8fps. Hmm.

"How about I lower the resolution of the image, that would definitely help!" I tried that, but no speed boost came either. What??

I start to dig deeper. Maybe I'm not linking my libraries correctly, and it's using an older library I compiled. So I recompile that. Nothing.

"Am I low on resources?" I close out of all my other apps. Nothing.
Okay, wtf. Now I just comment out the face detection code entirely, and only grab webcam frames.

8fps. ?????

Suddenly, I get an idea. I get out of my desk, walk over to the doorway of my room, and flip the light on. I sit back down, and run my code.

30fps.

The stupid webcam switches to "night mode" when it detects low light, which restricts its ability to output frames at high speed and caps at 8fps. Damn, I felt like a fool 😂

Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

The man who runs my IT department. The man who is in charge of all things and people that are technical: IT management software development, infrastructure, training, help desk, system administration​, etc. A man with a staff of fifty plus. If you were to peel back the flesh on this man's head and crack open his skull you would find dung beetles feasting on the feces that power his thoughts and motor functions. Underneath this foul membrane, if you could push past the maggots; the meal worms; his undying love for hourly binges of Johnny Walker Black on any day of the week with a name that contains a vowel; his fascination with shiny objects and his endless internal monologue wondering when they would hatch rainbow ponies that fly; his desire whenever he enters a paint store to open all the cans of paint and taste the different colors; if you could push past all of the vile crap that exists where Thomas Aquinas once theorized there was a soul, you would find a colony of paramecia at the end of their short lives laughing hysterically at how much smarter they were than the host they lived in.

This man was in charge of hiring the Manager of Software Development. The manager I report to. After seven months of ignoring this chore; after interviewing the sum total of four candidates; after making a point to tell myself and a colleague that there was no one qualified to fill this position within our company (an opinion that is both untrue and, when spoken, runs afoul of internal hiring policies) this man hired a soulless cretin with no experience in software development or with running a software development group. A man who regularly confuses web servers and SQL servers. A man who asked me how my previous manager reviewed my work, was told by me that said previous manager read my code, and then replied in his capacity as the manager of software development that "looking at code is a compete waste of time for a manager." A man so without any humanity or reason for being that he will sit silently, creepily, in conference rooms with the lights off waiting for meetings to begin. Meetings he has scheduled. That have no reason for being in the first place. Just like himself.

Shortly before the man in charge offered the Dev Manager job to the simulacrum of human flesh that is my manager, he met with me and others who had been involved in the interview process. When I informed him that hiring someone with no technical knowledge for a very technical position would be a mistake that he would suffer through for years, he replied in reference to his future hire that "his managerial experience makes up for his lack of technical knowledge."

Best. Prank. Ever. Worst prank ever too. Fuck.

The satisfaction/get rekt feeling when I do this.

When a client sends an email asking us to do something "ASAP" and end it with "thanks in advance!" while it's something that we have user guides for.

"Dear {client.name},

I'd like to point you to a tutorial we have about this on our online help desk: {tutorial.link}.

Have a great day!"

Ha, rekt!

I was thinking today about a certain aspect of running a software startup and then it came to me...

Hank Scorpio, from the Simpsons, was right in his approach.

So many time I have seen people get hired only for the company to get a less-than-optimal performance from them.

But why is this? Of course, it is many factors but one of the major ones is...

Employers seem to lump employees in together and assume that since most developers operate in one way that the new devs should be the same way.

The problem with this seems to be that we are all pandering to the lowest common denominator.

Let's face it, most devs (like most people) are not good, and almost everyone is not living up to their potential because of a lack of understanding of themselves and how they can achieve more.

On top of that, most devs are just employees who will do what you tell them to.

Since those above developers are the norm (Reference Seinfeld "95% of people are undatable") we have to assume that there is a 5% who are exceptional.

The difference between the 5% and the 95% is NOT some built-in superiority but that the 5% has a good idea themselves and an understanding of how to get the most out of them. They set goals and then find the right path to achieve them. They don't coast.

By assuming these developers are the same as the others is REALLY hampering their potential and by doing this the company only hurts itself.

So, that's a lot of talking but what actionable things can be taken away from this?

Hank asks Homer "What is your dream?"

Well, employeers should take the time to identify which of these developers are in the 5%. A problem arises though when the 5% decide it is in their best interest to blend in.

Like when home says his dream is to "Work for you?" Hank shuts him down and wants to get to the truth. He makes Homer comfortable with not only vocalizing but achieving his dreams.

When an employer is looking for their types they should be looking for the following...

1. A real genuine desire to achieve
2. A real plan to get their goals done
3. Critical thinking and self-evaluation

But more importantly, when they identify these types they should be asking questions like...
- How can we help you be more productive?
- Is there anything about our current operating norm that is hindering you?
- How does your productivity workflow look?

3 difficulties arise though…

1. Most hiring managers are incompetent, and quite frankly, everyone thinks they are in the 5% and for those managers who delude themselves into this without putting in the work, they will have an impossible time actually identifying those who are actually good and productive employees.
2. Showing special treatment to these folks may upset the people below.
3. You will hear things you don’t like…

Examples include…

- That new fancy open-office that you got because it was the trendy thing to do, you might hear that this is a huge hinderance.
- These days people seem to treat devs like nomads, “just give him a laptop and a table and he is fine”!. You may hear that this is complete BS. Real achievers may want a dedicated desk with multiple monitors, a desk with drawers etc.
- This WILL cost you money. I know of developers who cannot work without a dedicated whiteboard. Buy them whatever they need.
- They may want BOTH a standing desk and a chair to sit on.
- Etc.

The point is that it seems to me to be a foolish strategy to tailor your entire company to force everyone into the same work habits. Really good employees have the self-awareness to develop their own productive practices and any keeping of them inside a box will NOT help.

This is what I see as an intern when I go to my manager’s desk to ask for his help

My boss asked me to do tech support today as one of tech support employee was not feeling well.

The very first call i attended, went like:

Me : Sir, this is xyz support desk. How may i help you?

*Listening his problem*

Me : Sir solution is pretty simple. Just do a Right click on application shortcut icon and then select "Open File Location".

Client : where can i find "Right Click"?

Story time!

A little over a year ago I was in the hiring process with a new company and countered their initial offer. I was told by the CTO that it was no problem and they would get back to me soon.

A couple days go by and I'm then informed that they're hiring a new IT director and would like me to interview with him as well. It felt kinda lame since I'd already been offered the job but I rolled with it.

When I showed up to the office for an interview I tried to call and let them know I was there and couldn't get a hold of anyone. 30 minutes later I get a call from the CTO saying they couldn't find the new IT director and when they got him to answer the phone he said he had left early and would call me to do a phone interview.

Obviously the whole experience so far has been pretty lame but I stuck with it because I knew the CTO personally. I did the phone interview and quickly realized this dude was a prick, and would be a terrible boss, but I spoke with the CTO again who told me to stick with it and eventually I did get the job.

Fast forward about a month and it's clear the new director is trash. He literally bragged about firing a dude over an accidental outage (wtf!?).

He had the technical experience you'd expect of a junior help desk and his management skills were pretty clearly sub-par.

He was also, for whatever reason, completely unable to communicate with the only woman on our team. When assigning work he would always feel the need to ask if she could 'handle it' rather than just assigning it to her like it's done for everyone else. He was pretty clearly sexist.

The whole team hates this dude by this point but he's somehow managed to woo the executives into thinking he shits gold.

I was helping him set up a Python venv on his machine when I noticed another VPN client installed which certainly piqued my interest. After a bit of digging it was clear he was using company time and company equipment to continue working for his previous employer.

We turned over logs and he was fired the next day. He tried to add me on LinkedIn afterwards and I have never declined something quicker.

Moral of the story is don't be a dickhead.

My connection doesn't work, can you connect remotely to fix it?

I love companies that only use titles like 'Analyst'. Then, they can make you work as a developer, business analyst, tester, help desk, or project manager and there's no way you can ask for a raise or promotion

Accidentally left a test line in an API method - the first line returned a 200 OK response.
It was a notification API for our payment portal, so when they complained our API didn't work our logs always said all was fine...

After an hour of listening to our help desk guys saying "everything in our logs says it's fine", I looked at source for 2 seconds, fixed the problem, went home, had a whiskey and went to bed!

Regular Person = Regular Person;
Regular Person + Google = Hackerman;

Why are people so lazy they can't google their problem before calling help desk?

I hate mental lazyness!

Lord forgive me for laughing too hard at this person/situation... I kid you NOT!

So today while everything was going well, we suddenly had network issues at work. We worked to get everything back up online asap and then sent out an email for those affected to either restart their machines or refresh their desktops but we recommend restarting... After some few client calls, this special call came in..

Riiing, riiiiiing, ring....
Me: hi, how can help you?

Client: *laughing.. This is probably a stupid question but I forgot how to "refresh" my desk top..the thing is, I have Febreeze but I don't think that's for desk tops.

Me: Wait, what? 🤔 Febreeze for what?😕

Client: You guys sent an email to refresh our desk tops and I said I have Febreeze so how will that get my things in the computer back to show again?

Me: Ohhh, no no. We meant your computer desktop. You don't need Febreeze. Right click anywhere on your computer in the screen and select refresh from the pop up menu. We meant your computer "desktop" not your actual "desk top".

Client: *starts laughing...I told you it was a stupid question

Me: don't worry.. It wasn't stupid.

After I hang up, some of my team members asked me why someone is asking about Febreeze...I told them and they all started laughing hysterically

I was still trying to digest the conversation I had just have on the phone. 😂😂😂

I have seen it. They say it doesn't exist; just a story we tell our children so that their innocence does not lead them down into a nightmarish adulthood from which there is no salvation. But the evil lives. So vile that were you to look inside its soul, all you would find is a terrible desperation for suffering. To cause it. To revel in it. To bathe in the tears of those it considers less than human and feed off the emotional detritus.

It was 2009. The financial crisis. I was one of the lucky, having found refuge in a large company right before the jobs dried up. General IT: system administration, documentation, project management, telephony, software training, second level help desk. No software development, but with a two-year-old at home and Ph.D.s lining up outside the local Olive Garden whenever a help wanted sign was posted, I grabbed the health insurance and entered into darkness.

The Thing did not need to hunt it's prey. A manager title with 21 reports brought it new opportunities for fresh meat by the hour. But I was special. I resisted. I needed to know my place.

My first mistake was incomprehension. I did not understand the Thing's lust to be right at all costs. I was reviewing some documentation it had brought forth from its bowels. I mentioned that two spaces were being used between sentences. That proportional type made that unnecessary. It insisted, I was wrong. It insisted that Microsoft itself, the purveyor of all good technical writing, required two spaces. I opened the Microsoft Manual of Style for Technical Publications that it demanded its staff use and showed it that the spec was one space. It was livid. I was a problem.

From that point on my work life became exponentially more wretched. I was given three Outlook calendars to maintain: one with my schedule, one with the team's schedule and one with the Thing's schedule. Every time I had an appointment, I was to triple schedule it. If I was going to be away from my desk for more than 15 minutes triple schedule. Triple schedule my lunch, vacations, phone conferences.

Whenever it held a meeting, I and a colleague would be taken off mission critical IT projects to set tables with name tents and to serve as greeters as attendees arrived.

I was called into its crypt to be told never to say anything in a meeting unless I told the Thing beforehand what I was going to say. Naive, I mentioned that I often don't know what I will say as it is often in reply to someone else. Of course the response was that I should not say anything.

I would get emails 10-20 times a day asking about a single project. I would regularly complete work that was needed to be completed ASAP, only to have the Thing rake me over the coals for not completing it a week later. And upon resending the emails proving I notified it of the work being competed, disparaged at length a second time for not sending repeated notifications of the competed work.

I would have to sit in two-hour meetings to watch it type. Literally watch it try to create cogent thoughts. In silence.

I received horrendous annual reviews. At one, it created a development plan that stated a colleague would begin giving me lessons on the proper ways to socially interact with personnel. I pointed out to HR that this violated privacy concerns and would make the business liable in many areas, not least of which would be placing a help desk person in the role of defining proper business practice. HR made the Thing remove this from my review. She started planning to remove me.

I had given a short technical training to a group of personnel months earlier. Called into its tomb I was informed that feedback surveys on my talk were disturbing. One person stated that they did not think I was funny. Another wrote that I made an offensive statement. That person did not say what the offensive statement was. Just that I had said something he or she didn't like.

The Thing interviewed the training attendees. Gathered facts. Held three inquest-like meetings where multiple directors peppered me with questions trying to get me to confess to my offensiveness. In the end the request to fire me was brought to the man who ran the business at the time. The statement on high: "Humor is a subjective thing. Please tell This to be sensitive to that."

The Thing had failed, but would no doubt redouble its efforts. I had to find a new job. I sent hundreds of resumes. Talked to dozens of recruiters. But there were no jobs. And I had a family. And the wolf was at the door.

So I didn't say a word to the creature. For six months. Silence. At one group meeting it shrieked at me "what are you smirking at? If you've got something to say then say it!" I just shrugged. For my salvation was revealed. The Thing could not stand to be ignored. And at the end of my penance I was transferred to another group: Software Development.

I am one with the Force. The Force is with me. I am one with the Force. The Force is with me.

What's the difference between a wasp and single loose hair?
Apparently none till the wasp stings :/

Yesterday I thought I had a loose hair on my neck.. ok, I shrug it off.. later again the creepy feeling.. shrugs off..

I continue to work, sumberged in code, wanting to find the fucker (bug, not the wasp/hair).. lean in to the monitor... 10 cents away from the screen... Ok, maybe that's it! Feels the hair on my back, near shoulderblades again... shrugging again more violently to get it further down to fall out.. nothing.. ok, got the bug, threw myslef back in the chair with substential force & BAAAAM!!! Motherfucking hair bit me!! O.o

I scream in horror & on top of the lungs (it was late, after work hours so I didn't expect anyone else still at the office) PROKLETA PRASICA (roughly translated to goddamn female swine).. I previously saw some green bug flying around the office and I thought that nasty thing bit me (didn't know they bite soo, much more horror for me).. O.o

Anyhow, I jump up from the computer and see my coworker looking at me all baffled.. I proceed to franticly take of my headphones and hoodie..thinking about wtf should I do now, I cannot get undressed in front of him (not for my sake, bra is the same as top of the bathing suit for me, but still..I don't want anyone suing me for impropper behaviour of undreasing in front of coworkers..), how the fuck should I get to the toilet?! O.o

C: Are you ok?!
M: Um.. sth bit me..wtf?!
C: There was a wasp flying around somewhere some time ago.. are you alergic?!
M: um..not sure, I don't think so..we'll see soon..

I proceed to the WC, to take off tshirt & check/kill off the fucker.. on my way there (walking funny to not press the hair to my body again) I got another surprise, another coworker was working late..

C2: Are you ok?! O.o
M: yeah, sth bit me, probably a wasp..

Ok, finally on the loo..ok, do not lock self in in case it escapes and you need help.. don't even shut the door. Check.. standing between the doors I contemplate on how the fuck should I take my tshirt off without angering the fucker even more and getting bitten again.. O.O

I lifted the tshirt up my back to let it out.. nope, not there..the creepy felling of buzzing around between my shoulder blades continues.. crap.. what to do?!

I stood there & contemplated the task.. ok, roll up the tshirt to the shoulder blades, not against the body (duh) to prevent further stings..tighten the fabric, so it cannot escape, quickly remove the band from the body.. done..reversed the tshirt and straightened it.. bzzz... Fucker fell somewhere.. Dafaq?! Was it really just a wasp?! If yes, no problem...but what if coworker was wrong and I got bitten by that nasty green whateveritsname bug?! Eeeeewwww! Is it poisonous? Gotta find it & kill it for good.. waited a bit, than saw a goddamn wasp crawl from under the toilet.. wasp!! Yess!! Stopm stomp fucker!!

I get dressed & go back to my desk..

C: Did you terminate it?!
M: Yup, fucker went on a toilet paper trip down the drain!!

I sit down, starting to get my headphones back on and proceed to work.., but before I could, one last gem:

C: CTO would say, thank god it didn't sting you in your finger cuz you wouldn't be able to type anymore..

M: O.O so true hahhahahaaa

Disclaimer - I like animals, but I freakking hate wasps..especially if they get under my tshirt to sting.. :/

*peacefully coding*
Family: can you help me connect to WiFi?
*5 mins later*
Friend: help, how do I download this program?
*5 mins later*
Family: fix my computer, it’s really slow!!

When did I go from programmer to IT help desk?

Tech startups, an analogy:

After 18 years going from help desk teams to NOC teams, telecom engineering and all manner of startups in between I have concluded the following:

Imagine wanting to start an aerospace company because you know how to fold a paper airplane, but not how to actually design and engineer an actual craft that will pass basic air worthiness checks.

That’s 99% of “tech” companies.

Discuss. I’ll make drinks.

I've been working exclusively from home for over 2 years now. I've been seeing several posts from people talking about adjusting to working from home, so I figured I would compile a list of tips I've learned over the years to help make the adjustment easier for some people.

1) Limit as many distractions as possible. WFH makes it much easier to get distracted. If you have roommates/family members at home, ask them politely to leave you alone while you're working. Make sure the TV is turned off, put your phone on silent, etc.

2) Take regular breaks. I find it easier to accidentally go hours without taking a real break from work. Try working in half hour intervals, and then taking 5-10 minute breaks. Read an article, watch a youtube video, grab some coffee/tea, etc.

3) When you eat lunch, eat it away from your computer. I often find myself eating lunch trying to wrap up fixing a bug, which makes it feel like I never really "took a lunch." Lately I've been trying to step away and do something else completely unrelated to work.

4) Get ready for work like you normally would. It's very easy to wake up, throw on your favorite pair of sweats and sit at the computer with messy hair half awake "ready" to start the day. Instead try doing your normal morning routine before sitting at your computer. It will help your mind and body go into "it's time to work" mode.

5) Keep your work area clean. I find it very difficult to work when my workspace is cluttered. Studies have shown working in a messy place tend to make us less efficient.

6) Keep your work area work related. Try to only have the things you need for work in your workspace. If you're working from your personal computer this can be difficult. I always end up with camera/music equipment left over from the previous night's photo editing/jam sessions. So try to clean off your desk when you're done for the night so it's ready for work in the morning.

7) Prepare for meetings. I have alarms set 10 minutes in advance so I can go from programming mode to meeting mode. During this time I'll go to the bathroom, grab a snack, water, mute all my email notifications, close any non essential programs, get my code ready if I need to present it.

Stuff is hard & stressful right now, but hopefully these tips will make it a bit easier. If anyone else has any good tips please share them.

I once worked Tech Support for a point of sale software package. There was really no internal help desk, so we got all of those questions as well.

One day our front receptionist that her computer is being really weird and she can't type - it keeps inserting 3s in the middle of what she is typing.

I take the short walk down the hall to her desk and see that, indeed, a never ending string of 3s is being input to her screen.

"I can't figure out what's wrong." she says.

Then I reach over and remove the edge of an open binder whose edge was resting on the 3 key and enter key on the num pad.

"That should fix it."

Walked back to my desk.

A third party manages access to a web application I’m supposed to begin using. While accessible from the Internet, they whitelist IP addresses, so it rejects the login credentials if not coming from a whitelisted address.

I provided my external IP address to their support team but the application was not letting me in, so I called their help desk. A support technician said that my IP address was 10.x.x.x, a private IP address. I’m not on the same network as this application, so I did a quick check and realized they are reading my internal IP address from my X-FORWARDED-FOR (XFF) header (yes, my employer exposes this).

I explain to him that the application is incorrectly reading my external (connection) IP address and is instead reading my internal IP address from my XFF header. I also explain that it’s not a good idea to add a private IP address to their whitelist as it somewhat defeats the point as anyone can assign that IP address within their network and expose it via an XFF header.

After talking to numerous support personnel, I came to the conclusion that not a single support person on their team understands basic networking and private IP address ranges.

I finally just said, “Fine. Go ahead and add my internal IP address but keep in mind it will change a lot.”

He then proceeded to “explain” to me how my IP address is assigned by my ISP and should change very infrequently. I explained to him that the IP address their application is reading is actually assigned by DHCP inside my network, but I was clearly wasting my breath.

How many times have you sat down at someone's desk who's asked for your help on something they've been unable to solve only to get them to read over the prompts and the problem is fixed in 2 minutes?

Intern's CV says they have technical skills with MS Office, MySQL and JavaScript. Last month I let my manager know that this intern doesn't really know anything, so we let her do a Freecodecamp course, after which she still cannot build a basic HTML and CSS page and doesn't understand the relationship between HTML and CSS.

My manager bought her a Laravel course for beginners and today I discovered that she also doesn't understand databases, because she tried to enter an alphabetic character into a column that only accepts integers. She doesn't read/understand the error codes thrown by the application.

She tried to access a route which she created in her Laravel app by accessing it via the phpmyadmin dashboard and called me and wasted my time by asking me why her route isn't working. She literally does not understand how computers work, or how the HTTP protocol works, even less so how a file structure works. She cannot translate abstractions to practical solutions.

She either deliberately lied on her CV to get a job, or she's just really dumb and doesn't understand what the term "technical skills" mean.

I've told my manager multiple times how I think she's in the wrong job, but they keep pushing things beyond her capabilities onto her desk. I was told I'd get an intern to help me with my work load, but I got signed up into an experiment I did not consent to (manager's words, it's an experiment to help uplift people with bad degrees and a poor background). I am not a good teacher, I hate doing it.

So I have been working at the same company for five years, doing pretty much all the IT stuff. Sys admin, help desk, you name it. I've also developed a fair amount of in-house software for the company.

Today, I learned from a trusted source that they are actively interviewing people to replace me. I probably have a week, maybe two until I'm fired. To my knowledge I've done nothing to warrant this.

I've been looking around lately for a new job anyway, but without any sense of urgency. I have put in several applications with very few responses though.

I have 5 years experience doing this professionally and 15 total years of dev experience, but only a GED.

I'm not sure why I'm not getting any responses from my applications, but I'm pretty scared right now. I have a 5 month old baby, a wife and a teenager that all depend on me.

I don't know what to do...

So today, I managed to make one of my colleagues feel like an idiot. In this contract, I work mostly for ui integration, while he build the pages with angular before I add all the html structure and fancy css.

We are building the front-end/ui for an industrial device with a touch screen. For that last 2 days he was blocked on a bug that when you click the confirm button on a delete popup, it would somehow select an input in the page before it was deleted and would lock the ui when showing the virtual keyboard (the poor thing didn't know what to do and wouldn't close).

During those two days, he asked all the other devs for help, trying to find a pattern or anything that could help, while I was focused on writing my css and stuff since it was my priority and I was hired specifically for that (I was aware of the bug and gave my input but I never saw it being reproduced)

So today, he start his new routine of raging at his desk and he decides to show me on my device for some reason. I immediately notice a pattern. It would always select one of the two fields behind the popup, in the click area of the button (it's a big button). Then, I noticed that I could press a random spot on the screen, drag my finger on the button and let go and nothing would happen.

It's at this moment I knew I had found the bug. The button was set to emit an event on mousedown while the inputs behind it were set to emit an event on mouseup (like it should be everywhere). So the popup closed when you placed your finger on the screen and the input was selected immediately after when you removed your finger (which was usually faster than the page code which was not yet optimized)

After that, it was just an easy fix to change the listener and I had a free beer.

My work laptop (windows) updated yesterday. Today my monitors keep flickering, hanging, and going black for a few seconds then come back with an error that my display drivers crashed. Since I have basically zero access to anything admin on this machine, I put in a help desk ticket with all the details, the error message, even screen shots which took forever to get because of all the crashes.

They finally respond after about an hour, and tell me that my computer does not support 3 screens so I will have to use 2, and that is what is causing the crash. Well I have been using 3 screens with this computer since I started there in 2014, and it has worked perfectly until the update, so I asked if they could revert the update.

He told me that they could not revert it, and not only that, but I couldn't have been using 3 monitors before because the computer doesn't support it and never has. REALLY??? I just freaking told you I have been doing that for over 3 years so obviously it does support it you deaf, stupid retard. Try using your brain for 2 seconds and work on a solution instead of calling me a liar and dismissing my issue without thought.

After going back and forth for about 5 minutes I gave up and hung up. Finally I fixed it by switching out my docking station with another one I found laying around. Not sure why that worked, but I'm back to working on all 3 monitors. I called the guy back to tell him it's working and sent a picture of my setup, his response: "Well I don't know why that works because your laptop is too old to support that."

Useless...

3 person help desk shop for 450 users. One of my tasks is procurement.

Customer: we need a portable monitor that takes up less desk space than the one you typically have us buy

Me: at the conference last week we displayed the upgraded model of that portable monitor which takes up half the desk space. It’s $250 instead of the $150 that you normally would pay.

Customer: that ones too expensive, find me something else.

Me: unfortunately not too many companies make portable monitors and since AOC is unreliable in quality we have been recommending Asus, who only makes those two models that I’ve shown you.

Customer: I want the AOC one anyways. You shouldn’t have shown the more expensive one because now my staff want it and I can’t get it. If everyone can’t afford it you shouldn’t have it available.

Me: I understand your frustration, we have recommended that more expensive one as an option for people who have special accommodations for eye care and as an alternative if people dislike the current model. Since it’s not required that you purchase it and since we do have a much less expensive option we will continue to recommend it. As for the AOC one we will allow you to purchase it but will not be supporting or repairing it.

Customer: Can we get this instead? *sends link to $989 pre tax off brand version of Razer Project Valeria*

Story of onboarding in the age of Corona!

Monday:
Office is big but almost empty, people are working from home. Guy welcoming me says he is not the one supposed to help me(he is sick I'm told) and the rest of the team is not there. The man I'm talking to is this other guys boss. It's OK I think it will work out.

Turns out this guy helping me is actually the CTO so he does not have that much time on his hands. He shows me were to get my computer and desk and hands me documentation to setup some software.

I spend the time before lunch installing linux, setting up git and some other software. CTO checks up on me once.

Then after lunch nothing...I look for him but he is in some meeting. I find some videos by myself labled "onboarding" on the company website. They are OK. I ask my deskmate if he heard what team I will be in. He doesn't know. I sneak out a little early since I have nothing left to do.

Tuesday:
The CTO is now also sick I see in an email when I arrive at the office. Still don't know what team I am in.

I spend the morning reading coding blogs and websites. After lunch I have a meeting. The only one in my calendar. It's about the product software architecture for all new employees. It's good but still no news about what team. I aimlessly read up on some software architecture untill I go home.

Wednesday:
I arrive at the office first, only the receptionist is there. I listen to podcasts until a few more people show up. I ask another guy if he knows what team I'm supposed to be in. He doesn't but laughs and says it was the same when he started last year.

I send out messages on slack looking for anyone that knows...still no one knows. I guess Im in limbo now. Perhaps i should just start making coffee for people or something...

I just overheard that someone tried to clean up their computer by going into the C drive, selecting all folders, and pressing delete.

They called the help desk because it was taking a long time

It's long, but trust me you won't get bored. So today, I went to work, even on a Sunday. My supervisor had given the task to finish off my custom module by this week.
There were only the 2 of us in the office. Everyone else enjoyed the holiday.
I got stuck somewhere in the code and approached his desk. We could never see what he was doing on his computer.
Suddenly, I could find him uneasy as I approached and he started jolting St those "ctrl+w" and "alt+f4s" and clutched his mouse to minimize. I said, "Uh sorry, sir but this taxonomy doesn't work in this code, help me out?"
He said, "Oh sure, sit. And he opened chrome trying to act cool. Guess what? Chrome played it like a boss, "Google Chrome didn't shut down correctly. Restore the following pages.
[] Shocking! 99 year old couple have s3x
[] xxx tiny teen shows her.... (i don't remember exactly.)"
The quickest possible glance I ever had. And the most sweaty face I ever saw of his.
He granted me a leave today and extended my deadline for the next week as well. I thought I was screwed :P

Jesus...

Why is there so much hate against QA in general??

I read tons of rants about how bad testers are... and as a dev who does a lot of QA work, IT SUCKS!

We (devs) have to accept that are work needs to be tested! Otherwise we want be successful with our products.

BUT the testers need to know the development business! They should be trained at the same level as the devs are.

BECAUSE if the mug on my desk is smarter than the tester it is not going to work!
If the tester has full access to all the technologies, environments and tools (and are capable of using it) he has the ability to HELP!

I THINK that testing should be more than just follow predefined steps and let a random tool generate a bugreport.

I am sure that some of you are lucky enough to work with highly skilled testers so please let them help

That moment when you get called by an 'Microsoft help desk' telling you have a problem with your computer...

I run on Ubuntu 16.04... Server....

Best co-worker quitting story?

"T" I've refereed to in previous rants knew he was close to being fired, so he jumped ship. 'T' sent the usual "I'll miss you guys" email to the department, except me (and a few others that didn't fall for his BS and not scared of him). His mistake was he sent the email out a day early (buddy forwarded me the email) and left the stuff (box of pics, books, etc) he planned on taking with him. One item in particular was a new company provided laptop bag, which technically wasn't his to keep (supposed to leave/turn-in any company provided equipment), so I grabbed the bag and hid it.

The next day I heard him slamming drawers (looking for the bag) and a loud cursing. Other devs peeking over the walls asking what's wrong.

Dev1: "Dude, what's up? Whatcha' looking for?"
T: "Nothing...fuck!...damn it...nothing...assholes...fucking assholes!"
Dev2: "Who's the ass? What's wrong?"
Dev3: "Need help looking for something?"
T: "No..no...nothing...I'm fine...making sure I don't forget anything."

'T' never found out who took the bag and I've had that laptop bag underneath my desk ever since.

Rant #1:
Why everyone and their toy cars gotta be jumping on the bed when I’m trying to sleep?

Rant #2:
For months now, I get bleary eyed and tired every time I look at work. Focusing and being productive is almost impossible. I’m cheery and alert, then sit down, open my editor, and find I can’t focus. Moments later I feel like I need a nap.

Rant #3:
I get interrupted an average of every 3-5 minutes, basically every day, all day long. The more this happens, the more tired and angry I become. I often have to resort to yelling, throwing toys that appear on my desk/keyboard, and blasting loud music I don’t want to hear through noise canceling headphones.

—————

Is it any wonder I can’t focus or think or do anything but feel like I’m falling asleep? Is it any wonder I’m perpetually angry and frustrated?

I can sort of fix the interruptions by locking myself away in my monster’s room. But I’m still so tired and bleary and can’t focus. I don’t know what to do, or even what I can do. Vacation didn’t help. Another would doubtlessly be just as effective, and certainly wouldn’t improve my boss’s view of my performance.

Ugh.

Two days ago...

I was happy, building out the network in a new lokation.

Suddenly my phone just doesn't want to stop ringing, from all the other lokation calling in that they can't connect to HQ.
Then HQ calls, we don't have internet, nothing works. The one guy on location who has access to the server room enters and finds all the servers offline and a couple of breakers blown.
Turn on breakers, servers won't boot properly.
Me in a taxi and hurry to HQ, to help boot the servers.

Afterwards I find out that one of the bosses spilled a cup of coffee on his desk, shorting the circuit.
Apparently he is on the same breaker group as the servers!?! What the actual fuck!

At least now the other bosses are like; yeah, we need to do something about that

The office decided to buy us all ice-cream. I got mine out the fridge put it on my desk and before I sat down was asked to join a meeting, after that on the way to my desk got called over to help someone. Eventually got back to find my ice-cream had melted over my entire desk :(

I work at a student help desk. I've been asked where the "any" key is located 3 times today. WHY.

The entire IT department was HATED by the rest of the company at the last place I worked because of the complete ineptitude of the IT director and the executives refusing to do anything about it.

I was hired as a sys-admin and on my first day I knew I was in trouble. The help desk was just two guys and the only other sys-admin was the IT director. Our tiny team was supposed to handle everything for a company with a couple thousand employees spread across the country.

There was a budget for staffing but nobody would stick around for too long because of the IT director.

Here are some highlights:

- Servers were so far out of date that it was scary

- There was no documentation besides an excel spreadsheet with some passwords and IPs

- He just DISAPPEARED for a month ???

Turns out, he's related to one of the executives and was given the position with next to no prior experience. Nepotism is a bitch and I'm so glad I was only there for six months.

Story when I worked as a 1st line technician:

Customer: "Yes hello, I'm trying to install Windows as instructed, but the installer is not starting"

Me: "Ok, have you tried pressing [button] at the bootscreen?"

C: "Yes, over and over, still nothing happens"

This was actually one of my first calls, so my co-worker stepped in to help while I listened.

Co-worker: "okay, so when you rebooted the computer, press [button] and tell me what happens"

C: "....okay, I think it's starting"

Co-w: "Great! I'll just wait until it's running"

A minute goes by, installer seems to be running, but then we hear a loud BEEP. It's so loud another coworker hears it from his desk, through our headsets. A moment goes by, and it BEEPS again. Then the sound begins again, but doesn't stop. It's like an air horn at full blow. We ask the customer what he's doing, but he cannot hear us over the constant beep. We're brainstorming what it could be, when he finally says something:

"CAN.. LET.. OF.."

Co-w: "WHAT???"

"CAN I LET GO OF THE BUTTON??"

-----
I think we laughed the whole day

Me (junior) working on something specific/concrete; actually doing something. Gets stuck and goes to lead with specific question.
me: hey lead, if we have x, does y need to be included as well?
lead: yes, no, maybe, random bla.
me, tries to summarize and extract a to-do: oke... so based on 'yes, no, maybe random bla' you suggest adding y right about here?
lead: maybe bla and we have to think about it, yes, random bla. Try whatever feels right to you.
Me walks back to desk. Decides to support a charity, help refugees and homeless people CAUSE THAT FEELS RIGHT!

IT != Help Desk

Yes I'm in IT (I'm a software developer). No I cannot fix Outlook not opening for you.

Recently started a new job and had a fellow employee find a 27" monitor for me. The monitor did not have an hdmi or usb3 cable to hook it up. I make a request to help desk for a new one where their response is:

HDMI cables are not standard equipment and must be approved by your manager.

Okay, I forwarded it to my manager and it still isn't approved. So it is day three of having this nice but blank monitor on my desk! Fuck it, ordering from Amazon.

Because DevOps in a lot of organizations is really “help desk for clueless developers”, conversations like this happen a lot:

Dev “hey the thing seems to be not working right”

Me “what does that even mean? I need you to be a good deal more specific. What thing. What isn’t working?”

Dev “I dunno”

Me “Are there error messages?”

Dev “yes”

Me “….would you like to share them with me?”

Dev *sends error*

Me “ok did you actually read this error message?”

Dev “yes”

Me “…so you’re good then? It says you’re trying to use a variable that hasn’t been declared yet. You should fix that. “

Dev “…”

Me “good luck”

As IT, I hate being too accessible to users (I'm a software dev, not help desk support). One particular user...let's call him Fred (even though his real name is Joe)...sits close to me.

---

Fred: Bobby, fix my Outlook (he says it jokingly but serious). It keeps saying it needs to be repaired.

Me: Yeah had the same issue last week. I just reinstalled it.

Fred: So...you can't fix it?

---

Fred: Bobby, I need access to X.

Me: Ok go to this link to request access and a manager will approve it.

Fred: Whaaat? That's too much work. You are IT and should just give me access.

---

Fred: Youtube isn't working.

Me: Ok...and?

Fred: It means my internet isn't working!

Me: *sigh*

After investigation, I'm just refreshing my os and hoping I can reconfigure work applications. Feel bad, but help desk friends are getting me the software to install and are helping me out on a day off.

Wasn't the application like I thought. It was the useless update that won't install and therefore can't be rolled back but is still getting in the way of my work, therefore they can all daisy chain their dicks together in the sane manner little kids make daisy crowns, and then have a steamroller head towards them with faulty brakes (steamroller operator is innocent in this scenario, he jumps out safely).

I'm planning on calling Microsoft in the morning to tell them what I think of them at the moment. But I'm too angry to form words that don't sound petty and childish. I'm open to suggestions.

First day back. I am a junior Dev a year and a half of work.
I get in after Christmas break and find people standing around my desk turns out all senior staff (except CEO and PM who are both non-technical ) are away and an email. Basically saying it's up to me for the next week to manage people.

FU&£&# what the heck I don't have a clue what I am doing and I can't mange if I could I would be a manager pays better. So I designate to people took me an hour to figure out what people can actually get on with. Then PM wants a break down of the plan. Then meeting with CEO over the importance of these projects and told 'politely' shortest deadline to date most work, get it done the company depends on these projects if you don't well it would be the end of you.

Get back to my desk people need work I should be getting on with to do theirs but I have been busy in silly meetings and litrually every 5 mins get nagged 'have I done it yet'. But as I am about done they discover what they should have been working on is doable without my work. I don't shake but at one point today I was shaking so much with nerves I couldn't type. Had a very short lunch and stayed on late sorting people problems out. (Thankfully the even more junior people are nice and 1 did help me at one point today I'm so great full for the help)

I'm a junior no training in the technologies I work with not even before starting the job. £3 million+ worth of projects and possible future client resting on my shoulders... (Thankfully the real project lead and senior members are back next week although won't be long left till deadline) Wtf ...
Anyone got a job going I want out!

What I don't understand is why it is so hard for some seniors to just let me jot my notes down, I get it you're busy but if you just let me write down certain key words, I will never ask you this question again, I am nervous cause I had to bug you for help so my mind is not taking anything in, its freaking out cause you're making it so clear I am a bother! So I'm gonna go back to my desk without notes and no idea of what you just tried to tell me.... It was never a problem for my first senior, and he even became my mentor! In a question of 6 months he could go on holiday cause I could handle all his responsibilities until he came back with my trusty note book in hand... So why are you telling me to stop making notes!! It works for me so leave me be!! - sits at desk, pondering why I exist - 😖

So they took away our offices in favour of an open layout. This would have been fine if it was just us 3 devs and the manager, but we're sharing a space with network techs, help desk, the manager's secretary and an Accounts department all with little to no separation.

I'm now in the midst of incessant ringing of phones, idle chatter and raucous laughter with nowhere to retreat to for silence; I have no idea how/when I'm going to get any work done now. 😥😞

The organisation I work for is a f**king joke when it comes to management making any kind of logical decision.

Me: Can I ask you something today? Are you available?
Senior dev: If you help me move to my new desk, then yes.

In the end he didn't even help me.... U.U

Don't bother programming anything for us. We'll never use it. (I work at an IT help desk Technician at a school and this was from the IT director)

They now use 3 of my projects (one SSO authentication, another issue tracker, and the other inventory)

Reasons why I hate the hospital I work for...

1. NO fucking budget, for fuck sakes our telecom system is still running Merlin Magix. (I’ve been working on getting the trunk and everything to at least push FreePBX out... Configuration configuration.) but, that requires a decent server to host said system... But guess what? We’ve still got a few servers online that are running server 2012 r2. NO FUCKING BUDGET.

2. Training. They don’t have the budget to send me to training, but the doctors here are rolling in Mercedes... Must be fucking nice.

3. I have 5 f-I-v-e job descriptions. I’m a bio medical technician, network admin, system admin, programmer, and help desk... I fucked up allowing them to know I program.

4. On call 365 days a year. That’s nice and all, but when I’ve got shit to do and the nearest Walmart is an hour away I don’t want a call from Louis “oh the printer has a jam” FUCK OFF LOUIS! Get the paper out, we’ve been over this, I believe in you!

5. Some of the FUCKING (l)users.... You wouldn’t imagine some of the calls I receive, some of my favorite being late late “Hey *anonyops* I know it’s late but we’re needing a chair moved from one room to the other.” FUCK YOU YOU CHEEKY FUCKING CUNT.

The only reason I’m still here is my direct supervisor and a hand full of people that I’ve grown to love. Also, because any computer related job here is either outsourced or filled by a YouTubing god. - reason 1 why I started my own business. Supply and demand.

Rural Kansas Hospitals = shit, inb4 thanks —insert president to blame—

Pair programming is cool but please... if you're done with your work and nobody ask you for help or a pair programming session.. don't go to the most busy collegue and start working on his problem.. maybe he is debugging/trying some special and ultra complex functionality on his own! Try to ask if someone needs help before jumping to the next desk!
- Thaanks

Le me: writes some handy dandy software for my company

Le my colleague: goes to customer site to do some set up, wants to show customers how do some commands on my tool

Le my colleague: proceeds to open the massive manual I also wrote detailing how to use the tool, closes it immediately saying it's boring

Le my colleague: proceeds to use a very basic command incorrectly, declares it a non-working feature

Le me: ??? *head desk*

MOTHERFUCKER THERE IS EVEN A 'HELP' COMMAND THAT EXPLAINS TO YOU THE SYNTAX IN THE TOOL ITSELF.

So this just happened. Some background before I begin: We're understaffed, my desk is in the back of the building, and there's no one really at the front to greet people. No security either...

Guy walks in wearing a flannel jacket (no shirt under it), pajama pants, and sandals. He looks like hell. Explains he was just released from a hospital and his apartment is locked. I let him use my phone to call his sister.

When I talk to his sister, she barely wants to speak with him. Tells me his apartment is locked for a reason and he's not allowed back. I'm just like: "So... what would you have us do for him?" At this point if his sister won't help, I was going to ask him to leave. Oh, and that hospital was a drug rehab.

So it ends with him waiting for a ride, but he ends up napping on the couch in the front of our office. CEO/Owner and his business partner walk right past and say nothing. They go into a meeting. I'm trying to figure out if I ask him to leave, wait outside for his ride... I'm a developer, this isn't my job.

A good 45-60 minutes later, after the guy walked outside and then came back in and laid back down on the couch, he leaves with his ride. Shortly after the owner walks out of his meeting, so I ask him what to do in this situation - more hoping he'd realize the need for more security.

If this story isn't crazy enough, the business partner pipes up - absolutely serious - and says he didn't say anything because he thought the guy was a developer.

So I've learned that we've got extremely low hygiene standards for developers here, with a relaxed dress code and are allowed nap times on the front couch.

Thankfully our CYBER security is better than our PHYSICAL security. :|

I'm out of my mind bored. I'm an unemployed person with a great job. You'd think this would be awesome. It's torture.

I work for a consulting company. I get paid whether or not they have work for me. They haven't for several months. I'm not hearing anything. I don't know when it will change.

I'm a skilled developer in a few very popular languages - nothing remotely in the ballpark of old or obsolete. I hear that's in demand. I spend most of my time answering questions on Stack Overflow. I really like to help people, but it boggles my mind that the people struggling with the stuff I help them with all have actual work to do and I don't.

I like to learn about new stuff, but I'm just not interested in learning another framework or anything else to add to the giant pile of stuff I'm already not using. It's not fun anymore.

I don't want to do another side project, either. I have a job as a software developer. That should, at some point, involve developing some software.

This is sucking the life out of me. It's harder and harder to get out of bed and come to work. I've held off looking for another job because I'm hoping this will change. The people here are great. I could go somewhere else and it could suck for completely different reasons.

Ironically, this is close to the reason why I left my last job. Ten years ago I went through a spell where I just gave up and stopped coming to work for over a month. No one noticed. Other people were stressed about getting laid off. Some of them were. Not me.

Am I part of some weird experiment to see how insane someone can go in this totally screwed-up circumstance? Are people following me around with cameras?

I'd love to find something else, but by all outward appearances I had already found an awesome place to work. There's only one thing missing - the work.

Thanks for listening. I'm just going to put my head on my desk for a while and despair. What is wrong with this industry? We're a mess on so many levels.

So for context, I'm doing an Apprenticeship in IT and naturally I've been put on help desk.

I've recently been given a phone on my desk since I'm trusted enough and know enough about our software that there's no risk to me accepting calls.

I get the standard ones, a number from a different country, poorly pronouncing a co-workers name, asking if they can speak to them. I give my normal response, "I'll just check if they're in a meeting and I'll get back to you" (which they somehow always are) and ask if they would like to leave a message. They obviously don't since they're usually scams.

Since Tuesday I've started getting calls from "BT Technical Support". I don't use BT. My company doesn't use BT. So, it's clearly a scam.

Yesterday, the same guy calls me up, Thomas he says his name is. I go along with it for a while, agreeing that I've noticed our network has been slow until the point where he asks me to begin to install TeamViewer. I realise what he's going to do so I ask him what the problem with our network is.

I hear him start to respond but he stops. He's got no clue what to say, so I say to him, "Thomas mate. I think our biggest problem with our BT network is that we don't have BT."

He puts the phone down.

So I ask you for help, lovely people of devRant.

I have a Windows 10 VM ready to go. I have a couple notepad files labelled as "Passwords" and "Bank Details". What else can I throw on there to make this guy think he's hit the jackpot without really causing too much damage?

Any ideas would be appreciated. <3

I really hate when I have to go to a colleuges desk to help when they need some troubleshooting . It is not because I don't want to help. It is just because of their light themed IDE.

Sometimes I wonder why my company has a helpdesk for our customers when the help desk doesn't even know how to use the product we sell. I spend more time supporting our helpdesk than I do programming.

Angular is still a pile of steaming donkey shit in 2023 and whoever thinks the opposite is either a damn js hipster (you know, those types that put js in everything they do and that run like a fly on a lot of turds form one js framework to the next saying "hey you tried this cool framework, this will solve everything" everytime), or you don't understand anything about software developement.

I am a 14 year developer so don't even try to tell me you don't understand this so you complain.
I build every fucking thing imaginable. from firmware interfaces for high level languaces from C++, to RFID low level reading code, to full blown business level web apps (yes, unluckily even with js, and yes, even with Angular up to Angular15, Vue, React etc etc), barcode scanning and windows ce embedded systems, every flavour of sql and documental db, vectorial db code, tech assistance and help desk on every OS, every kind of .NET/C# flavour (Xamarin, CE, WPF, Net framework, net core, .NET 5-8 etc etc) and many more

Everytime, since I've put my hands on angularJs, up from angular 2, angular 8, and now angular 15 (the only 3 version I've touched) I'm always baffled on how bad and stupid that dumpster fire shit excuse of a framework is.

They added observables everywhere to look cool and it's not necessary.
They care about making it look "hey we use observables, we are coo, up to date and reactive!!11!!1!" and they can't even fix their shit with the change detection mechanism, a notorious shitty patchwork of bugs since earlier angular version.

They literally built a whole ecosystem of shitty hacks around it to make it work and it's 100x times complex than anything else comparable around. except maybe for vanilla js (fucking js).

I don't event want todig in in the shit pool that is their whole ecosystem of tooling (webpack, npm, ng-something, angular.json, package.json), they are just too ridiculous to even be mentioned.

Countless time I dwelled the humongous mazes of those unstable, unrealiable shitty files/tools that give more troubles than those that solve.

I am here again, building the nth business critical web portal in angular 16 (latest sack of purtrid shit they put out) and like Pink Floyd says "What we found, same old fears".
Nothing changed, it's the same unintelligible product of the mind of a total dumbass.

Fuck off js, I will not find peace until Brendan Eich dies of some agonizing illness or by my hands

I don't write many rants but this, I've been keeping it inside my chest for too long.

I fucking hate js and I want to open the head of js creator like the doom marine on berserk

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

Well my home office is a proper mess currently. It isn't so much an office as a corner desk in the child's nursery, but house hunting went on hold.

It features the likes of my devrant ducky, crazy aarons thinking putty, a stuffed gnu, and a galileo thermometer among other paraphernalia; also a plastic goat that screams when I push down on it. That last one is a huge help to me these last few weeks.

So here's is the thing.
For some weird reason I decided to work at a VC funded startup. For 15k year,(I live in a really poor country).

So, let me describe the hell I'm in now, and if for some good grace you happen to be hiring, please consider saving me from the horror that's ahead.

Company got funded 5 months ago, main owners are, an economist and a civil engineer with no programming habilities whatsoever.

They took 1 month to assemble "a killer team", with no hiring expertise they handpicked a CTO that came in 1 month later and took a month of vacation in his first month of work.

He didn't do any specification of the system that needs to be built.

The 2 naive owners hired the rest of this "killer team".

The team is good, but have no appreciation of planning.

They've built and rebuilt the backend system twice, once in graphql and the second with plain http (is not real rest, just a http api), in front of, guess what a mongo database.

This mongo DB is not only one, but 7, because we have 7 microservices, and each has its own database.

After some time, they decided to fire their CTO, and hire one more programmer(that's me), because the CTO wasn't doing anything.

The app has 3 parts, the app per se, a business version, and a help desk, guess what the helpdesk just appeared last week on the radar.

Long story short, we have one month to deliver what couldn't be built in 5.

When I decided to work for these people, I did not imagine the kind of clusterfuck that I was getting into.

It took me 1 month to realize the whole situation, now, I really would like to see some help from the deities of any religion, not for the project, that project is doomed.

It's how I'll pay the bills after that clusterfuck collapses that worries me.

Now in the startup no one is talking about how stupid the whole situation is. Or how far back we are. And at this point there's very little that could be done about it, I have a feeling that it could still be accomplished, but it's fading day after day.

I will do my best to live the best of this experience, and do as the musicians in the Titanic and keep playing the music even after knowing the Titanic is sinking.

It's fucking never worth it, to be decent to colleagues. I got prove of that just this evening. Sorry, this rant will be a bit longer.

A colleague of mine inherited some legacy project that I worked on in the past. He clearly hates working on it. And tbh. I can't blame him for it. It's not very fun. He also makes virtually no effort to become more proficient in it.

This usually leads to him calling for my aid, whenever any problem arises, that would require any kind of effort to solve. I would normally cave in and help him. Mostly due to the fact, that without any intervention from me, it would end on my desk sooner or later.

That changed in the last few months, as I simply couldn't make free time to help him. anymore. I was working overtime and the associated project barely got done on time. During that time I would, as politely as possible, deny him. He knows fully how stressful the project was getting.

Today he asked for help again. I denied again, as a task was due very soon. He didn't reply to my message afterwards. After a few hours suddenly I got a bunch of his jira issues assigned to me.

The motherfucker simply shoved _all_ of his support issues to me. Not only that, he also assigned the issue he was asking for help for earlier as well. All without consulting me or anything. Then he pissed of into his vacation.

Some of his support issues have been created last year! And they are still not solved. He simply isn't replying to questions in those issues or just assigns them to others colleagues without any instructions.

Fuck him. Other colleagues don't even respond to him anymore. He fully fucking knows that I have a tight deathline on my current task. And still he chose to dump all his work on me, so that I have to waste time to reassign it and report it to our superior.

Fuck him for creating more stress in this already stressful situation. Enjoy your vacation you fucking leech. I will have quite a "nice suprise" waiting for you, when you return.

So, I'm a veteran. I served in the Army as an information system operator/analyst. Glorified help desk, set up some equipment in the field, a few other small things. But I can make fun of vets, other branches, and those serving. I've paid my dues, and they're OK with it. Hell, they all do it too. But you have to be a vet or currently serving.

I feel like that with tech too. My buddies and I call each other geeks/nerds all the time. I get annoyed (read as pissed off) when someone from the outside does it.

I got an email from a recruiter that said something along the lines of "..basically a bunch of really smart nerds building software..." What the actual fuck? Go eat an entire bag of dicks, and choke on every single one.

I remember the first time I had a code block, I sat on my desk for up to 18 hours trying to fix it. In the end realizing that my impatience is not helping me. It was all in vain. A tired mind did not help.

I finally came to realise that I was lacking on knowledge and a tired brain did not help. I did it the next day but learnt a huge lesson. When it's just not your day, it's not you day. A fresh mind will help next day. Relax, do anything apart from code.

Too much of code can drain you of ideas and smartness. You need to let your mind breathe. Life away from the PC is important too.

>Sitting at desk pondering over what is wrong with code.

:Top

BRAIN : "maybe we will think better with /another/ cup of cofee?"

Repeat until

BRAIN : "damn now im too jittery to think about code. Maybe if I relax woth some music/meme hunting ill be able to focus"

Repeat until

BRAIN : "Damnit i spent 2 hours on 9gag and not coding. Gotta get back to this bug squashing but im now so tired. Maybe some cofee will help me think"

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My boss gave us a spring framework assignment as a training. I did it in half the time required while my colleague was struggling with it. later on he asked me for help so i came to his desk and to my surprise here i am looking at my code and he managed to f*** it up. I don't mind taking my code but have the decency to say so. P.S: he accessed my pc over LAN from the run command

In my previous company we developed a CRM web app for the company to use internally and it was in my humble opinion really easy to make sense of, but for some freaking we kept getting calls whenever someone got an error, and our default response was always to send us an email, then we will get back to you, as it was mostly stupid things they called about, for example, a customer might have to be status terminated, before you can click button A, button A would then be disabled and employees would call asking why. Apparently, people got annoyed by our response and went to the management, to get some guidelines as to when they could call the "development apartment" for help, so the management sends out some guidelines as to when they could call, write or whatever... The following was done without consulting us in any way ANY WAY AT ALL!... Because we all know management knows fucking best, and why bother asking the people that sit with it every day, and the way it was done was by saying:

If the background color on your error is red, it means the error is fatal and you can call the developers immediately, if its orange send an email and they will answer within 48 hours LIKE WTF... Seriously???. That was basically it, and honestly we had just been using colors, without much thought to it ofc red, was an error etc. But they we're not "OMG EVERYTHING IS BREAKING" alert, so we decided to use a couple of hours refactoring the color of the flash errors, and after that, we did not have many red alerts(None, yes none what so ever) We changed all the red ones to orange, and introduced some new colors. That worked for some time around 6 months or so, but then people obviously started calling again like, why even bother... So we created a simple service desk, blocked all incoming calls to our phones that were from regular employees, heard a lot of complaints about this from the employees, management was mad, we had so many meetings with those top paid management fuckers that know everything (way better than you and me), about how to handle this. As it took way too much of our time, that people couldn't bother trying simple things, or make some sense as to why a button is disabled etc. We ended up "winning", was allowed to block calls for some time, till the employees had learned to use a freaking simple service desk, it's not fucking rocket science Okay, stop being a pain in the ass... And it actually fucking worked! Most relaxing time after people got a hang of using the service desk instead of calling life was good after that... <3

In my current company (200+ employees) we have 3 guys who deals with everything related to service desk (format computers, fix network issues, help non-tech people...)

The same team is responsible for the AWS accounts and permissions, Jenkins, self hosted Gitlab... anyway, DevOps stuff.

Thing is: only one of them have enough DevOps background to handle the requests from the engineering team (~15 people). Also, he usually do anything "by hand" clicking trough the AWS interface on each account, never using tools like Infrastructure as Code to help (that's why I started to refer to his role only as Ops, because there's no Dev being done there).

Anyway... I asked my manager why that team is responsible for both jobs, despite the engineering guys having far more experience with those tools. He answered with a shamed smile, as he probably questioned the same to his manager:

- Because they are responsible for everything related to our Infrastructure.

Does it make sense for anyone? Am I missing something here? In what universe this kind of organization is a healthy choice?

I would like to rant one more time about my internship.

I began in July, the first. That's my sister who helped me to find this internship and I was a little scared about how bad it could be.
I came at the office, my boss told me that I would work in an "Innovation lab", an apartment where people works on projects that are less corporate than the enterprise's ones.

To me, it was amazing. So I came in this apartment, it was like a dream. I didn't know that I would have such luck to be in this environment : kitchen, sofas, beds, many decorations for all political ideologies, ideas. There was some decorations that were about weed and many cool things for the young guy I am.

The lab's leader told me that it was a very free environment and all the awesome stuff I could use.
Then they showed me where I would work.

We were two interns employed as web developers. We had a complete room for us.
Then we began to work there, and I was presented to my internship tutor.
He gave me some instructions but told me that I had a week before the project begin.

Here began the troubles.

We waited a complete week without having any instructions. Then we began to build something in PHP with our knowledge and the informations someone from the lab gave us.
When finally we had news from the project, two weeks later, we learned that the project would be built with ASP. NET.
Here we go, I learn ASP. NET alone. I have many problems and nobody helps (even if the problem comes from enterprise's API/Framework). I finally make something usable with no help, after I discovered that my mate wasn't developer at all and just took an option for her classes which forced her to get an internship.

She had 3 month left, I had 6.
Then when the project really began, nobody came to verify what I was doing and on a meeting, they said that I was doing nothing.

The boss even became mad on us because he couldn't see what we were doing (we're back end developers).
I asked for help to the developers of the enterprise and someone came, sad to have to help an internship, and learned some tricks but nothing else.

To have a concrete explanation of what DDD was, I had to ask 4 times for help.

Finally I had something that could receive data from the connected hives we are working on and store them into a database in the architecture of the enterprise.

Then, they wanted me to try an API for them. I tried, and it wasn't working at all. So they make me still wait to change my whole architecture when the API will be released.

Recently, I was told that I would never do the front-end of the project (which was an horror because of the fantasm of the lab leader). Then they realized that my late wasn't a programmer. So they asked me to make a prototype for the front-end. I did for a presentation.

Then they didn't tell me the device they would use for the presentation and it was an iPhone 7. Idk why, safari couldn't display what IE can.

They blamed me for having done a bad work. It wasn't my job. I did it to help because they can't find a fucking front-end developer with a little more experience than me.

Actually, I am an alone developer since my mate is gone and the lab leader don't want me to show up because she considers me as a shame.
I asked to be moved back in the office of the enterprise, they agreed and said it was a 2-weeks delay. It's the Thursday of the second week and I have no news. I send mails to my tutor, even SMS, he doesn't answer me. They didn't call me to give me my pay with a week late. And the person who is responsible doesn't answer me neither. I came to see her, but she wasn't available. I'm now alone in a desk, waiting the time to pass.

Fucking this shit.

I'm in France.

EDIT : I forgot to say that I can't use the sofas or bed because I'm allergic to cats and there were 3 cats. Now there is still one and this beast vomits and poos everywhere in the house...

Waiting 15+ minutes while Windows "indexes" a folder just so I can see the contents reminds me of why I dislike Windows as an OS so much.

This is a senseless operation that is of no benefit to the user.

Hey devs, really need some help here. This is driving me crazy...

We're currently taking issues from the company via mail. We've got a group mail that goes to the three of us at the IT department. Problem is, colleagues just forward customers emails without event trying to help, which means that we get stupid issues like "I can't sign in", and no further information. We're currently using Jira, and I was thinking perhaps we can set up a Jira Service Desk? Then we could have an internal help desk where issues could be submitted, and require some important fields, and perhaps add a checklist. Have you had any experience with Service Desk? Do you think it would be a good idea to have a "normal" person have an account there as well to filter out the normal "Have you tried restarting your computer" stuff? Is it suited for non-developers?

Any other ideas?

Yeay, messy question, but I'm fucking desperate...

Few months ago I was working on something rhat wasn't mission critical for the current sprint. Near the end of the month I was asked to help the BD team (which usually do the testing) with testing the webapp as well as the mobile versions. First day of me testing ever, found more bugs by myself than the 5 BD people did in the entire week. Really felt like a boss. Next month they asked me to help again. And again. And again.
This is how my desk looks nowdays (the 3 phones are behind the laptop charging)

The shady company that tried to interview me for a data entry job when I applied as a software developer called me. They left a message asking if I was still interested in a help desk position. Like nope and I never was. Been working at my current job as a software engineer for over a month. Try finding people who actually want the jobs you're offering!

I technically joined just after this guy left(fired) but the stories are to good to tell!

The guy was clearly off but It wasn't his fault he had to of had aspergers

He would demand! To write with two pens in one hand he said it was faster and the only way he could write neatly... (Nope)

I don't think it was to weird but he would put on music and play death metal stuff full volume, because he couldn't hear anyone the team used to make paper planes and fire them at him when they wanted his attention.

Another thing he was into furry ... Stuff but was super open about it had. Wolf's and shit like that on his desk and always had a wolf shirt.

But he was fired, he wasn't great at his job.

I came in to help sort out the mess it was the government's setup for servers and nurses and doctors computers for the NHS over in england.

He effectively skull fucked the entire system.

He magically (I to do day can not understand how) did forced updates and installed to a newer version of Windows servers the problem being the programs wouldn't work on newer windows at the time.

Most were on XP at the time and they used windows servers back then.

Luckily not nation wide just in my local area but still thousands of computers affected.

The issue became this ... You see they had this program on their computers that let them get patient documents and update etc

He removed code or added code that made it update all the laptops and desktops to a new service pack which they didn't want... Then he upgraded the servers to a new windows version I don't remember the specifics

But the updates and new version of Windows made it so the laptops etc couldn't communicate with the servers.

... The next day he got fired and I was brought in for a few weeks to help sort out the mess.

But apparently he was a super interesting guy but with way to many quirks.

It costs the tax payers a fortune! Literally a few million to sort his mistake out people were working round the clock for two weeks straight.

Man collapses in the street, his wife "help, we need a doctor".

Dev speaks up "I did recently move to a standing desk"

Helpdesk: We can't figure out our own ambigious error message, you should solve it in another way...

Me: I see in the console that I get an execption response with an ID, you must be logging these exceptions, can't you check those?

Me thinking: you've just reduced yourself to desk without the help part

So I'm working our remote build/testing server, and all of a sudden my computer just turns off. No crash message, no error, just turned off. My co-worker tries to help troubleshoot the problem.

Nothing.

I take the computer downstairs to the hardware department. They plug it in and it starts no problems.

After it finishes updating, I take it back upstairs and plug it back in.

Nothing.

I suggest that it is the power cable, and my co-worker looks under his desk. Turns out he had kicked the switch on the surge protector. 😑

I am a TA for a college level introductory Java programming course. We are doing a virtual help desk to walk student through debugging and any other issues.

Today I got on a teams call with a student and with desperation in his voice he says, "Please, help me with the red..."

I could barely contain myself. Poor soul haha!

I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.

Scaled custom help desk software across 5 school districts. Way harder than it sounds when you realize that we needed a tunnel to get an external site working, complex routing to get the servers to communicate with one another without exposing one districts network to the others. And I also made it auto deploy on a successful CI test. The only thing that really perfectly worked on the first try was the database (CockroachDB). Everything else was a complete mess of DNS and routing rules.

TL;DR: A new "process" for collaboration between teams was created in order to stonewall requests from my team.

A couple months ago, we created a new Dev team that specializes in writing internal tools. This team was staffed with internal developers, and got a separate manager. The whole point of this team was to collaborate with my dev team so we can both help each other develop tools that the company needs.

One of the developers that was on my team went over to this team while he and I were still working on a big application. For a few weeks, he still worked on this application as he normally would, and we'd sit with each other and work through features together whenever we needed a fresh set of eyes.

Well, eventually his new team got protective of him and created a new "process" for our teams to request assistance from one another. So now instead of just popping over to someone's desk to ask a quick question, you have to send an email to the team and request that you can borrow that particular developer for a question, and then the entire team sits down and discusses whether or not they're going to allow that person to answer your question. Then after a week of discussion, if they decide to allow it, they schedule a meeting for a week later, in which you will get the question answered.

So instead of just spending 2 minutes to ask and answer the question, you have to spend weeks in order to request assistance, and then schedule a meeting.

It's ridiculous, and it's all because his team got protective that he was working with another Dev team. Dev teams collaborate all the time, and work together. My team is constantly helping other teams, and we don't have this ridiculous process. We get asked a question, and we answer it. Simple as that.

Last week, I sent an email for assistance in completing a feature, and didn't hear back. I talked to the Product Owner for the team, and he said "Just send an email," to which I responded that I did and hadn't got a response. He said "Oh....." I then told my boss that this is an enormous bottleneck, and he seemed surprised hearing that this is a bottleneck.

A week passed and today I still hadn't got a response, so my boss reached out to the Product Owner to push him. Finally, I got a response and they scheduled a meeting to answer my question 3 days down the road. So it's going on 2 weeks to get this simple question answered.

Normally I'd just have the other developer come over and help, but apparently they yelled at him the last time he did that.

The issue is that the process was created with the assistance of our "senior" developers, who never work with this other team in this capacity, so they just nodded and smiled and let them put this ridiculous process in place.

Like, get off your high horses. You don't "own" him, he's allowed to collaborate with other teams. This question would've taken literally 10 minutes, but because of your new "process" you've turned it into a 2 week debacle and you've effectively delayed the app launch with your pettiness.

They say that this process isn't intended to prevent us from getting assistance, and that might not have been the original intention of the Product Owner/manager, but it's very clear that the developers on the other team are taking advantage of it and using it as a big stonewall so they can beat around the bush and avoid providing assistance when it's needed.

If this becomes a trend, I'm going to schedule a meeting (which apparently they love to do,) and we're going re-work this entire process, because it's extremely counterproductive and seems to only exist in order to create red tape.

I once had a user email the help desk, explaining in a rather twisted and confusing way his issue. He signed the end of it with "shibboleet" (xkcd reference). I called him, because there was no way I'd be able to go over it through email, and for nearly an hour we totally nerded out over it together, working through it. At the end of our conversation, he said he couldn't believe the shibboleet thing was real! I confessed that I was first level and he'd happened to have asked about a thing that was of personal interest and hobby of mine... and catching the reference was the icing, that I wanted to play along.

Working at an IT help desk for a public University. I get to see exactly the kind of shit software that I want to avoid creating, every day.

When people (mostly girls) ask me what I study in college and immediately answer themselves with "oh it's IT or something like that, right?" a part of me just dies. They literally think I'm studying how to work at help desk or fix printers. I'm not even exaggerating, a girl once told me she actually thought that. I'm not sure if she's just dumb as fuck or if most people actually think that about computer science, hopefully it's the former...

Update: for those of you who know cougar woman/ my self proclaimed "work mom" in my previous posts (bitch who keeps stealing my lunch), yesterday she really tipped me over the edge. So I'm fucking hauling ass on my sprint work because I had to take over another team member's tasks (because he "doesn't have time" for it being prod support but all I see him doing is shitposting at his desk) and someone from another team asked the cougar a question about something. she comes up to me all demanding like "HEY you, you got the worksapce open?"
I was like um... no I don't. I'm working on the other application.
and then she's like "Look at my laptop and show him". Okay bitch let me just drop everything I'm doing to help a random person. The fact that she commanded me instead of just asking me pissed me off. Not even a single sign of "please". I'm tired of her truly. She is a snake. Even to her friend on our team. Every time he's out she's like "hey where is _____? huh why isn't he here??? hmmm" in an instigating way to remind everyone that he might've taken off for no reason. When I was too sick to volunteer at an event she organized in the morning on Saturday, she asked me the following Monday, "oh did you drink too much? lmao. a spiteful, grudge holding bitch for sure

I wasn't hired to do a dev's job (handled sales) but they asked me to help the non-HQ end with sorting transaction records (a country's worth) for an audit.

Asked HQ if they could send the data they took so I wouldn't need to request the data. We get told sure, you can have it. Waits for a month. Nothing. Apparently, they've forgotten.

Asks for data again. They churn it out in 24 hours. Badly Parsed. Apparently they just put a mask of a UI and stored all fields as one entire string (with no separators). The horror!

Ended up wasting most of a week simply fixing the parsing by brute force since we had no time.

Good news(?): We ended up training the front desk people to ending their fields with semi-colons to force backend into a possibly parsed state.

I just remembered I have a list of funny things I want to put in a tech movie. Just thought of new one today:

Programmer trying to do IT work and cannot locate the person they are trying to help:
I have a specialized set up skills. I will find you, and I will fix your printer.

The character would be a programmer and have a PHD. Printer Help Desk certificate.

My standing desk (yes with a button became a standing desk) with a usb pedal that I scripted on Linux to move the mouse cursor.
There are also papers top of the monitor to help me to remember new hotkeys of Vim or other software.
My "clean" desk with a lot of fidgets that right now is quite clean.

!rant

Today is the day, i'll finish up all the contract work that sits on my desk, cash in the money and finish up the free website i made for a befriended gamedev.

I've been sooo angry about other humans over the week but escaping into development and helping the few friendly humans out there is making me calm again.

If anyone of you feels down, grab a tee, clean your desk, take a bath and just start coding silly things, or try to help a mate in need. :-)

Our help desk person set up our software in a virtual machine on some cloud provider and you know how they give you a drive labeled temporary with a text file in warning you how the files will get deleted? Well for some reason they put the database files on that drive.

Luckily the server was for a small internal project and restarted a few days in so the users didn't loose too much work.

Sorry I can not fix your fucking 404 error, this problem is specific to you not site wide call the fucking help desk!

When the new head of the Computer Science program at our university comes to our help desk and needs help getting a Kali Linux box to connect to wifi... we have lost all hope (back story this guy is only head because he was the only one to take the job. he is a total tard... it's scary)

*Friday morning*

Me: "Ok the client wants to talk with you on Wednesday at 10 am. It's a conference call on Hangouts, here's the link: [ link ]. Be on time, I have already sent you all the details about the topics you'll have to cover. I will be available during the weekend if you need help, we cannot afford to make mistakes"

Smartass Dev: "Don't worry, I am on it"

*Tuesday, after lunch break*

Me: "Just a final check: is everything clear with my email? I'm working late tonight, call me if you need something else. They'll probably share some slides, be sure to join from your laptop: [ link ]"

Smartass Dev: "No problem, I am fine"

*Wednesday, 11.15 am*

Smartass Dev: "Hey, what a shitty client! I waited more than an hour and they did not even tell me that the call was canceled. This is so unprofessional."

Me: "The call was not canceled"

Smartass Dev: "Dude, I had my phone here on the desk. I was ready to answer but they never called"

Me: "Did you open the link?"

Smartass Dev: "What link?????"

Me: "It was on Hangouts, I sent you the link twice"

Smartass Dev: "Really...? I'm so unlucky these days. Next time will be better 🙂"

Friends do have their uses after all.

Me: I'm still trying to find a to-do app I actually like.
Friend: Don't you make software for a living?
Me: More of a help desk monkey but yes.
Friend: Why don't you just make the app you want?
Me: Because it hadn't occurred to me that I could probably do that until now.

Time to go read up on android development and java.

What a long horrid weekend this has been.
So much overtime gathered though.

Started Friday 5am, went to Oslo to do some drone footage for one of our clients. Got back home at 11:30pm.
During the day I had also been doing some work for this other client we have, they were supposed to have project launch the 22nd, but called on Friday and said it has to be on the 15th instead.

I got a few hours of sleep, woke and worked all day till I passed out at my desk for a few hours, went to the office (on a sunday) to talk to the PM and CXO about the project (great help, they were my rubber ducks)

Good part, I get so many days off now

I hate how the world works sometimes, get a potential chance to work in my dream job after having no contact from any other workplaces and boom, as soon as I might be on the right track I get offered a full time position as a level 1 help desk technician... Fuck

!Rant

I will have you know that being part of the mobile solutions team is pretty sweet when you have nothing to do but keep a few databases clean and up to date, test which iPad is best suited for the sales people and buy 20 cases to test them for sturdiness.
Seriously without dumb idiots arguing about roaming costs and demanding help with the most basic shit this would be heaven.
I mean it's apple but still having every color of the 9.7 iPad and of the 12,9 pro stacked up on your desk is pretty cool.

Why every time I tell someone I work in software engineering they start asking me how to fix their computer. I'm not an help desk person.

Near my office is a lake. To help get through the day I try to get away from my desk and walk around the lake for about 10 mins. Also tea.

Anyone else work at a company where the employees don't know the difference between a developer and a help desk person??

So work this morning has been fun, we got an email from some about a change in their company and they CCd about 360 people in so you could see the emails (GDPR and all that) and then a help desk on one of the recipients picked it up, sent out an auto response to everyone, then another auto response from someone else went out and you can see where it went from there... About 100 emails later they sent out an email asking people to not reply to the previous email and are working with the companies to get the auto responders turned off

Life lesson today: check your emails before sending them!

When I was testing software. We had a night crew (came in from different management) to help with the suite. They did not know the first thing about testing and would just hack away (move things) from desks and test benches.

So, every mourning involved putting back and finding your desk/bench to proper working oder so you could test.

My new employer is giving me the option to learn whatever I want. I’m doing procurement and Sharepoint and some other things, covering on the help desk, and some graphic design work. I have a bit of free time though and want to try something new!

We have the following teams: networks, development, security, and help desk. What should I ask to do next?

I’m learning SQL and have also been given the opportunity to do some of that work once I am ready.

Note: I know that it’s my preference what I do, I just don’t even know where to begin!

So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:

Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk

How am I supposed to get tickets solved when most of the open tickets are "thank you's"!

I'm about to interview for a Support Desk position with a year left in college. Studying software engineering, is this a bad job for me? As I get closer to my graduation, I'm going to apply for developer positions, but would this experience hurt me more than help?

Haven't had any luck trying to find a developer internship. Live in Atlanta.

When you get a job that is advertised as a software development job, but you end up doing 80% software development and 20% help desk support tickets.

Sometimes I really hate this industry. Also, what is it with people assuming software developers can just wave a fucking wand and make shit work? FUARKKKKKK!

Free overtime when we're deploying too, fuck yes! I love free overtime!

PM comes into my office: "Hey, if <client> asks about his edits, just tell him they're scheduled for this week."
me: "I thought they were scheduled for this week, I thought that you were currently in a meeting to get final specs so you could tell me what needed changed."
PM: "Yeah, he wants to take the plugin from 5 steps down to 3, we told him it wouldn't be a problem and we would have it done this week."
me: "Ok, there are limitations as far as what I can cut out of the process, his tag line when he started as a client was '5 easy steps' and I built something that did what he wanted in 5 steps. Changing things this late in the game is not simple, I'm talking a minimum 6 hours of work."
PM: "Well I tried to make sure that what he wanted was possible but I didn't have a developer in the meeting. It shouldn't change anything that much."

He ended up scheduling a meeting with me and the designer to go over the edits Thursday afternoon. So I will have the new specifications which I said would be a minimum 6 hours of work and I will be given ~10 hours in which to do it. I sure hope nothing unexpected pops up while I'm working on this.

I'm also the only developer this week (and technically speaking I'm junior) since our senior dev wrecked his car over the weekend and isn't planning on being in all week. I'm the only computer literate person in the office of 50 or so, which means that if there is any kind of tech issue I'm ripped away from my desk for 'emergency help'. I have two other sites to get ready for client approval meetings by Friday afternoon and if the clients approve I will be launching their sites that afternoon as well.

The sign on my door currently says "Error 500: unable to handle your request" I need something to throw at these people.

!Rant

How do you get your motivation back?

I had so much motivation on the way home, then got to my desk and decided, I didn't have the motivation

Help!

Hardwares guys help a dumb dev out. Got my work station finally set up at home. This cord is attached my Dell Thunderbolt docking station.

If I lightly bump the cable the laptop or the desk I loose connectivity to my displays.

What can I replace this fucker with?

So we now answer IT support calls. I’m a developer that does help desk support work. Is it just me, or does anyone else find that extremely fucking annoying? I don’t want to spend my day being interrupted all the time to solve an IT problem when I’m employed as a developer. Fuck sake. The worst bit about all of this is I can’t find another job because there aren’t any. Glorious.

> Can you help me make this excel document more readable when it's printed? *looking to change the text size and column widths*

Who do you think I am, Mr fucking clippy? Why are you printing it anyway? Step into the millennium and email it to them you fucking nugget, save the planet.

This was after three people already approached my desk in a line, five minutes after I got in. All asking stupid questions, which not only do they have a service desk for but could quite easily Google.

!rant

How should I put this... I have REALLY enjoyed help desk job more than anything thus far.

I've seen people posting about how dumb clients may be, and I know there's also those cases, but ultimately those are usually just good inspiration to comedy.

So here's the background: I was working in growing website development company (marketing called it digi-office for some reason). The clients were firms ranging from local bakeries to international suppliers.

The intriguing thing with working in help desk was usually smaller tasks and direct customer contact through e-mail. I got feedback (which always important) and the rush of good feeling at the end of every task; faster and more frequent than working on a year project. But the cherry on the cake is that I got to investigate problems within each websites' and the CMS's code base, fix them or point out bigger flaws in systems and blame others from them. 😂

How your help desk experience differ? Or do you also recognize the good side?

Mid - senior dev (L from now on) comes in on a project to help out. Starts working on creating a dashboard for the application. Work is progressing, new ideas come in, team lead (TL) is ok with everything, business analyst (BA) is also ok. The dashboard even gets thru testing (T), everything is great. In comes (A), a (probably bored) junior backend dev.

A little backstory about (A):
- seated right next to (TL)
- most discussion about every developed feature take place at (TL)-s desk, right next to (A)
- (A) was also present when discussions took place between (TL) and (BA) about dashboard
- (A) could have easily heard any number of the other team members (over 15) talk about the dashboard

Well, (A) comes into the picture ... and the dashboard (first page after login, big shiny new thing, working just fine ...) breaks. Well, breaks is a little understated. Disappears would be more exact. Cause (A) commented it out. NOT deleted from code. JUST commented out the code.

But why you ask? Because he didn't know what it did and why it was there.
No asking around, no looking up history in repository, no looking up tasks that might be related to that ... no nothing.
He's a backend dev, there's something new and unknown in the backend, the new thing has to go.

(L) didn't scream, (TL) didn't scream, (BA) didn't scream, (T) didn't scream ...
I almost screamed. This didn't happen to me, or (A) would have screamed!

Does anyone else code really slow? I spent an entire day Friday working on one DAO (and one small help desk ticket). Nothing complicated, and I knew what I was doing the entire time. At the end of the day, I just felt like I could have written it faster, or got more done. And I was really focused on it the entire day.

In hospital today and the queue is too long, all I see are the help desk computers restarting cause the on board application software isn't running, sometimes a manual paper system > shoddy computerised system

!devrant
helpdeskrant

Because number of reasons I happen to be part time working as help desk...

Problem 1: Could you teach us how to use a scanner?
Problem 2: I cannot open this (PDF) file.
Problem 3: My personal thumbdrive doesn't work, could you help me.
Problem 4: How do I use vlookup in excel
Problem 5: How can I connect my Iphone to my printer.

I don't know why IT people would choose to work in HD instead of Development.

Again, there are some reasons I'm doing support right now, don't judge me.

I hate myself right now....

Worst enterprise software experience... I was fresh out of college, and needed money. I was working in a call center, fielding IT helpdesk calls for a major US telecom company, who had just acquired a competitor. One day I got to work and about ten of us were given a new desk, new phone number, an an email address at the newly acquired company. My manager said to us "We have no clue how any of their proprietary systems work, what servers they run on, or how to login to them. Your phones are ringing, make sure you take good notes so the Tier-1s can help out next week. Good luck."

Trial by shit-storm fire, all while trying to convince the caller that yes, I did know what I was talking about. It was a lot of cold calling random employees whose job title in the corporate directory looked even remotely close to somebody I could escalate a ticket to. They didn't use the same ticketing system we used, so it was a lot of copy/pasting between two ticketing systems. To this day, I still have no clue what happened to their original call center staff. I'm sure they must have had one, but it seemingly just dissolved overnight.

That job was the springboard to my development career. I left for a gig in software helpdesk, then to quality assurance, automated testing, and now I'm a senior DevOps engineer. It was worth it.

February will be the first full year at this company as full time employee.

I've updated so many legacy projects, optimized a lot of workflows as well as built new tools to improve efficiency and remove unnecessarily duplicate projects (sometimes literally only 3 variables were different between multiple projects)

My one co-worker taught himself enough code to do the job but doesn't think like a programmer though he is asking me for help and advice to improve what he does since ive proven i know a little. my other direct co-worker I'm practically teaching a Programming 100 course to them

My direct manager at one point said he was so happy he took a chance on me even though I didn't interview well

I like my job, I find it so much better than my last job which was horribly toxic, and more fun than my first 'real' job as a night shift help desk for basically a warehouse environment.

But I feel under paid sometimes for how much i do and all ive improved in my first year, I have my first yearly review coming up. I'm hoping to get a decent raise for all ive done and I want to somehow go over everything with the HR person to justify it. But I have no idea how to talk about my dev work to them in a way a non technical person could understand. I'm also not sure how the review process will work. Like will my manager be there. Or is it just me and HR, is there a paper I'll be sent to fill before hand,

It’s another rubber duck story. I had trouble working with company’s legacy framework and had the senior developer (who is busy AF and practically lives at his work desk) come over to help me out like 10 times a day and 98% of the times I figured the problem out while explaining it to him. WTF can’t I pay more attention??

Dear Diary,
Today is October 31st, ‘Halloween’ according to ancient pagan tradition. I can’t help but wonder if those pagans of yore felt as I do now in their attempts to yoke unruly bands of spirits. I sit wearily at my desk in painful and tiresome reckoning with those new hellcats we call node dependencies. Many an hour I have toiled, maestro of a cacophonous orchestra akin to that tucked in later pages of Bulgakov’s magnum opus, pleading with the band to follow my wand. And to no avail. In the wee hours of the morn I can scarcely tell who is conducting who. My sleep laden eyes blink on each execution of yarn install, my fingers knowingly re-execute with an up-arrow enter when that instruction is returned with gnarled, gruesome errors. And I ask again: “who is conducting who?!“. Will this great devil of machinery eventually meet me with an error so fearsome that I myself lay asunder? It is a battle, make no mistake. It is the “trial of a thousand years”! And who shall come out victorious I know not, but rest shall not come until I either lay myself down into the jaws of dependency hell or emerge victorious.

Dear Diary,
Today is November 1st. Compiled on the first try, no additional changes FML

Maybe someone here can help me out. I get annoyed when I need to use the mouse; I lose concentration whenever I have to find it on my desk (small glance from the screen to find it). I work with a Mac and need a mouse to test everything I make works. Is there some tiny presentation roll mouse I can hold whilst I type, or a clit mouse I can add to the keyboard out there?

Question for the hiring managers out there: When reviewing applications for an open role, what specifically stands out to you about an applicant? (Assuming that the ATS gods don't just automatically filter the application out.)

Is it their achievements at previous companies? (Ex. Boosted ARR by 200% or decreased monthly churn by 30%)
Is it their career trajectory?
Is it their resume writing abilities?
Is it their education/certification credentials?
Is there some degree of "brand shopping" involved? For example, does seeing an average resume from a former Google employee with 2 YOE get you more excited than a well-written resume from a candidate with 7 YOE who worked at a lesser-known company?

I suppose much of this depends on the role and its needs.

Just given the market right now, I'm curious how hiring managers are making selections from their undoubtedly vast pool of candidates. I've heard that almost any job positing now is getting 500+ applicants within the hour, but with the caveat that 490 of those 500 applicants are completely unqualified (Like a Shift Manager at Chipotle who worked an IT help desk summer internship applying for a Senior Software Engineer role.)

Ultimately, what aspects of an applicant combined with their background and resume makes you say "Wow, this might be the one" while reviewing applications for a role?

Aight I’m looking for a new studio desk ad I looked online and the type of ones I want are FUCKING 2500$ so imma just design one or if anyone has any other options for Audio Recording desks then please help me out

When you corner help desk people so much they end up saying their web app doesn't support Asus PCs

Just migrated my custom help desk software for work to cockroachdb! Scalability here I come fucking come! And no more fucking MySQL Master Master configs to deal with.

Email all staff. Important! We are having problems with the firewall.

Sure as shit we still get the help desk emails that start "is there a problems with email"

Got a summer internship in a semi public sector company.
I went there full of joy and readiness to tackle new problems and learn how to deal with proprietary software development.
Instead I was greeted with an IT Help Desk job and I have to fix printers and help people find stuff in the software they're using which was last updated 2004.

First job was digital agency, then full stack dev. Then.... Later found out absolutely hating to do ux ui. Very passion about backend. Agent keeps sending front end role. Want to do help desk support but no experience....

Someone by mistake deactivated my company account. I don't have access to any company services including help desk. Probably it will take 2-3 days to activate it again due to some retarded policies only to deactivate it again next Friday, because this will be the last day in that shit hole.

I consistently get help tickets that don’t involve program errors. It’s just “This data that was input is incorrect. Fix it.” And I’m still wondering why my company doesn’t properly train the actual help desk people to deal with this... why am I fixing data input issues. I went to school for this goddammit.. 😂😂🤬🤬

Have you ever considered switching to IT support/help desk?
I mean, sometimes I try to analyze my own situation from a 3rd person perspective and I realize I could have a pretty much stressless job with still enough money to live a normal life.
I have a BSc and MSc(soon to have) in CS, with focus on AI/ML. I've always been a geek with a problem solving attitude, that's why I got into computers in the first place. And now I'm pondering if I should just try an IT Support position, it's the kind of things I used to do as a teenager when a classmate had a network/computer problem, it doesn't even feel like a job to me. I could call it a day, get home at 5/6pm, and spend time on my personal projects (software, infosec) with a fresh mind, going to bed (and sleep) knowing that the next day would be a nice one. No clients wanting a new feature that you gotta implement and push on a production server friday afternoon because your ceo(who is also a pseudo proj manager) just said:"Yes, we can", while you watch the technical debt rising like amazon's stocks.
Maybe this is just the burnout talking, I don't know. Maybe I should just try being a software engineer outside of Uni in the first place, and only then start pondering.
Maybe a sysadmin position...
Have a nice day

I just had the sudden thought that I should get a standing desk stand for home. Not an entire desk but I'm thinking something to raise the kb, mouse and 27in monitor. But can't seem to find a suitable one. All the pics either have a laptop or 2 monitors.

I'm thinking I just need an extension I can put on top of my existing desk.

Does anyone know a good one at a good price. And how do you feel about actually using it. Does it help. I saw one con is potential joint problems... And still could have had posture...

The Code Abyss Beckons! 🤯

Hey fellow devs, brace yourselves for a wild ride into the chaotic realm of code confessions and debugging dramas! 🎢💻

So, here I am, standing at the precipice of my latest coding adventure, armed with a keyboard and a questionable amount of caffeine. 🚨☕

Today's quest involves unraveling the mysteries of a legacy code that seems to have been written in a language only decipherable by ancient coding sages. 😱📜

As I navigate through the nested loops of confusion and dance with the dragons of runtime errors, I can't help but wonder: Is this what the Matrix feels like for developers? 🕵️‍♂️💊

In the midst of my debugging odyssey, I stumbled upon a comment in the code that simply said, "// Abandon hope, all ye who enter here." 🏴‍☠️📛 Well, isn't that reassuring?

And then there's the moment when you finally fix that elusive bug, and you feel like you've just tamed a mythical creature. 🦄✨ Victory dance, anyone? 💃🕺

But let's not forget the rubber duck sitting on my desk, patiently listening to my monologues about algorithms and existential coding crises. 🦆🗣️

So, dear coding comrades, how's your journey through the code abyss going? Any epic wins or facepalming fails to share? Let the rants flow like a river of improperly closed tags! 🌊🚫

May your semicolons be where they should and your documentation be ever truthful. Happy coding, and may your merge conflicts be swift and painless! 🌈🤞

#CodeOdyssey #DebuggingDrama #DevRantChronicles

Since I sort of started web development seriously about two years and a little bit I’ve decided to raise the bar and intentionally lie in my resume to hopefully find a job that can help me to sustain my wife who is sick and my newborn son. I changed my experience to +3 years and out some “ghost” projects. No offers. Then, I put 5 years and tweaked projects and experience here and there. Again...nothing, nada, no offers. Should I just go all above and put 10 years and experience such as Microsoft and big 500 companies? I mean I hate to do this but I feel like I’m in a hole than I can’t get out while I’m gaining more and more knowledge every single day. I’m learning a lot about JavaScript which is my fav language as well as React. Authentication/Authorization and it’s different hierarchies/ inheritance methodologies as well as single and multi sign on methods applied to scalable web apps. I just what would be the outcome after lying so big. I hate lying but what’s so wrong with the market that I can’t find a job? Hold your fire and put in my shoes before ranting me. I don’t give this advice to anyone it’s just my experience looking for a job and my actual situation. ( currently working as IT Help Desk Level II)

My desk is usually clean. I have a small sponge ball and a drawing pad on my desk. Its not much, but it does help me get through the daily pressure. I've seen people keep a small plant on their desk but I dont understand why . Maybe i will if I keep one.