We just launched our new stories feature! If you go to the "stories" section, you'll see only rants that are over 70 words and you'll be able to easily enjoy the best long-form rants on devRant!

Just to clarify - all functionality is remaining the same. The main feed will still show all rants. Stories just makes it easier to find fun rants that involve more detailed stories/ranting and helps give them some more exposure.

We hope you enjoy! Feel free to comment here if you have any questions/suggestions about this.

Short personal Code Editor Review:

Atom (web-based)
Speed 👎
Packages 👍 (relatively up-to-date)
Features 👍

Visual Studio Code (web-based)
Speed 👉
Packages 👍
Features 👍

Sublime Text (native)
Speed 🚀
Packages 👉 (not as up-to-date)
Features 👍

Verdict:
Having worked with all of those editors for at least three weeks each I have come to the following conclusion:
I liked Sublime Text most primarily for it's performance, but was a little disappointed by the fact that the packages were not updated as frequently, not available or VSCode had some that have better support.

Second would be my current editor, Visual Studio Code, which I only use because I need certain packages that were not present on Sublime Text.

Atom is not bad either, it just happens to be the least recent editor I used, it was quite slow but an overall solid editor.

If I had to choose to use one for the rest of my life, I would probably go with Sublime.

I think there is little margin between features across all of those editors, only exception being performance for Sublime Text. I also quite liked the file organisation design of it (which I can't really say about VSCode).

Those are my subjective opinions on the editors, hope it helps some of you decide which one to give a shot next!

!rant.
I've worked for about two months at my (first) job. Its amazing.
We create audio/video software for the products we make.

There are 9 programmers besides me, I'm the only junior. And I'm still learning my way around the code, but they still value my input.

We only do stand ups for 5-10 min, like it should.

One if my colleagues helps me often when I have questions, so I've nicknamed him ducky.

My pm is awesome, he's great at coding and a great manager.

When we work overtime, the department pays for delivery food and drinks.

And we've already gone on 2 trips with the department, mountain biking and a BBQ.

I love my job and I hope that I'll soon be good enough to ask less questions.

I went searching for a meme to explain my wife why I get frustrated when she comes to my home-office to ask if we should buy or not that air purifier we discussed once... found this. I think it helped, I hope it helps you too

Upon a certain angry Germans recommendation I started getting into flutter.

Best fucking decission ever. Shit is simple and makes sense.

I ain't tagging him cuz he don't like being tagged.

But thanks man!! You know who you are!

The code makes sense, the widget tree hierarchy makes sense, knowing the native counterpart helps whenever the flutter portion ain't doing it(has not happened yet) and dart is really a good language.

The tooling is fucking genius, funny enough the emulators open quicker with vs code than android studio or xcode(fuck those two btw, 2 fucking years of hate towards them ain't going away) and building designs programatically make waaay more sense.

Flutter gave me back my hope for mobile development. This is google knowing that they fucked up Android development and fixing it and schooling IOS development for taking a good set of languages(obj c and swift) nd fucking them up with their shit way of development.

I am in love.

Let me share a piece of advice to entry level devs that are getting ready for job interviews that I wish someone gave to me when I was first looking for work straight out of school. Do not focus making yourself look good to this company by trying to make your resume flashy or trying to oversell yourself. Although its important to present yourself sure, but it should not be the foundation for you to base your interview goals around. Rather focus on the company itself. Find out whether the company itself uses modern technology,practices and upholds to project management and the software development cycle, find out how they work,communicate and develop as a team. Simply put focus on whether they are worth working for instead of looking like your worth being hired. Can they collaborate,communicate and solve problems efficiently. Otherwise you may end up getting hired and hating your job. Just a thought and some advice on my own experiences. Hope it helps someone.

I found out that not many people know Floating for YouTube extension

I personally use it to watch confs when i am doing easy stuff

Help me stay up to date ( it's distracting so i turn it off when i have to concentrate)

Hope it helps someone!

If you're planning to be a new entrepreneur (like me) here's a few things to keep in mind:

1) it'll keep getting harder but it's all worth it. Do not quit mid way no matter how hard it gets.

2) stop asking everyone for advice, they'll either be assholes or you'll end up getting confused by too much contradicting advice.

3) regardless of point 2, people will still advise you on everything (ikr). Listen to them, and if you don't agree with it... Do not bother to correct them, never helps... Just ignore it

4) if some one is an asshole to you or someone shoots your idea down, don't get discouraged. Reflect on it and if it's irrelevant, forget it all. Do not try to be an asshole back, always take the higher road.

P.S I'm also still learning... Hope you all very best for your endeavours :)

Windows update fails with error 0x1235

Me in Technet: Hey, ms, i got this error. How do i fix it?
MS: Install the Troubleshooting for Windows Update and follow the instructions. Before that, create a system restore just in case. Also, if the problem persists, go to your boot menu -> troubleshooting options and follow the instructions.
Hope it helps.
Found it helpful? Yes No

Other random people: just rename $WINDOWS ~BT to anything or delete it. Then continue the process.

.
.

I followed the random people advice and worked.

Fuck MS.

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

I have my personal motivator @YourNemesis to help me through the days when my self-motivation doesn't work at all.

I usually try and identify the reason for low motivation or no motivation at all, then talk myself through it and remind myself of my goals and what I want for myself. My goals motivate me.

I also have different motivational quotes/one liners up on my room's door and my cupboards door. Attaching an image of one such things that I wrote by myself and looking at it works for me on highly unproductive days. Hope this approach helps to some of you guys too on here.

To all of us who procrastinate. Here is my new thinking that is making me slightly more productive! I would guess we all agree that the work is fucked up. But what we need to be productive, is an ego big enough to think that we are the only one smart enough to fix it! Just let your ego go!

Why code that project? Because other people would do it wrong! You fuck up the project? Fuck you, do it right or it won't be done right! My internal monologue from now on!

Does this mean I don't ask for help? Of course I ask! So that I can learn it, realise the other person is an idiot, then do it right using their technology!

If you don't do what you are planning to do, nobody will! Also most of the worlds problems can be solved with money, so that is why we should get rich. To fix the problems of the world.

Hope it helps someone :)

"Suggest an AV/AM product, Avast refuses to install."

I do malware research as a hobby and have for a while, so I can generally spot when something's up before I even run a program. If i'm unsure about it (or know something's up and wanna see its effects for S&Gs) I throw it into one of a variety of VMs, each with a prepped, clean, standardized "testing" state.

I see no point to AV/AM products, especially as they annoy me more than anything since they can't be told not to reach into and protect VMs (thereby dirtying up my VM state, my research, crashing the VM hypervisor and generally being *really* annoying) and they like to erase samples from a *read-only, MOUNTED* VHDX.

However, normal people need them, so I usually suggest this list:
• MBAM is good and has a (relatively) low memory footprint, but doesn't have free realtime protection.
• Avast is very good as it picks up a lot, but it eats a FUCKTON of resources. It also *really* likes to crash VM hypervisors if it sees anything odd in them.
• AVG is garbage. Kill it with fire.
• Using Windows Defender is like trying to block the rain with an umbrella made of 1-ply toilet paper.
• herdProtect is amazing as it's basically a VirusTotal client but it's web-based and not currently available to be downloaded. (Existing copies still work!)
• Kaspersky. Yes, it spied on US gov't workers. No, they don't care about anyone BUT US gov't workers. Yes, it's pretty good.
• BitDefender: *sees steam game* "Is this ransomware?"

hope this helps

Best way to avoid procrastination : We tend to avoid commitments or to do large tasks as even visualizing them seems tiring and the longer it takes, the vulnerable we are to distractions

So I use this simple trick
I break my task into numerous sub tasks. For example if I need to finish a feature before day end, I would first list down all the cases I can think of in order and write them down using actual pen and paper.
I then start implementing them step by step.
I mark them checked once done.
It gives me a sense of achievement as I see those checks besides the sub tasks and I can also take breaks between steps.

So all it takes is just first five minutes of planning.
I had to do the above procedure, for this post as well.
Hope it helps fellow developers
:)

Microsoft buys npm
Am I the only one seeing a tendency of a few big companies (Microsoft, Apple, Google, Yandex, Tencent and 10-15 more) slowly (or not so slowly) acquiring more and more small companies? I hope however that it stays as transparent to the end user; I also hope it even helps, because I hate getting used to a product/service and then the company dropping it because they have no resource and/or interest in supporting it (Google Inbox anyone?)

So in the last 2 hours I felt both frustrating and happiness, because of Xcode and code signing.

So what I did yesterday was removed all the Xcode certificates on my keychain because I had major issues getting the newest version of the certificates despite have auto signing enabled.

Without much notice until going to send the iOS app today through Fabric I came across an error while uploading the newest build :/

Googling it I found the same issue on stack overflow with only two answers one being fastlane, which just automated the process to the same error LOL

So anyways I found the solution and was quite happy about it :D I had to go to the apple developer website and download the right certificate DESPITE the auto signing ...

Anyways uploaded and done!

Also added a stack overflow answer in regards to it, I hope it helps someone out.

Oh and I emailed fabric to ask for help and 30 mins later emailed them basically saying NVM fixed it! Lol

Fuck you Xcode lol

'Your plugin gave me a fatal error. It said "Fatal Error", then a long description about the error. It is on line 23 on some file. Hope that helps. Please fix ASAP.'

Giving a short talk on technical debt at our monthly meeting tomorrow. I hope it helps people in my organization understand why we need to take care of all the quick and dirty work we do. I'm tired of people saying how long updates take and the reason is because we cause the problems.

I think the one of the more common reason for imposter syndrome is that a lot of smart people constantly get told as children the "you're so smart/capable, you can do everything!" too much, and when you hear it enough times, it gets to you, so you think everything is just easy. And then when they start hitting roadblocks, instead of helping or explaining that it's normal for things to be hard and it's normal to fail, usually parents and teachers and whatnot tell them "Oh it's okay, don't worry about it, you're smart, you'll get it" and so they at first it works, maybe it just takes more time but they manage, but as things get harder and they still put little effort because "don't worry, you're so smart, you learn so fast/easy" and as they find out more and more things they don't umderstand or don't know they start to feel a dissonance, which builds anxiety.
And this is where I thinks it actually starts: at some points there comes a situation where they either share this anxiety with someone or someone notices their worry, and(at least from what I've seen from others) usually the response they get is something along the lines of: "Nah, you're just worrying too much, you're smarter than you think, don't be so down on yourself, you need to worry less", which, maybe I'm wrong, but I'm not sure telling someone that thinks he has a problem that he doesn't have a problem, helps their worrying.
And on one hand the amount if things they don't get/know/understand or fail at grows(cuz you can't just be good at EVERYTHING, so the more things you know about, the more things you don't understand) while mentally still being in that "Wait a minute, you're smarter than this, you should be getting this!" mindset that's been drilled into them, and so at some point the illusion shatters, and they start to think "Maybe I'm not so smart after all", and because they think they were wrong about their level, they feel like they have "oversold" themselves in the past and that makes any past accomplishments feel like lucky accidents instead: "If I'm not actually smart, the things I did manage to achieve must've been just accidental", which makes them feel like they've lied to themselves and everyone else when they "took credit for an accidents" and that their life is just a snowball of pretending.

Now, is that actually a cause or is it another one of my crazy 1AM ramblings? I don't know xD
I'm not an expert in any of this and I don't really know any psychology so hell if I know if that's how any of this works but that's just my theory of one of the reasons why. *shrug*. I've had this theory for years, but I don't know.
It at least makes sense to me, but not everything that makes sense is true soooo.

Anyways, wall of text is over.

Oh, and for anyone struggling with imposter syndrome: I just want you to know, it's okay to fail, and it's okay to not know shit, especially in the dev industry where every "insignificant" detail can have an entire rabbit hole of expertise behind it, nobody can expect to know every part of it. And it doesn't make you any less smart no matter how much you fail. Tnis shit is hard, so I hope you stay strong and I hope you succeed in whatever it is you're struggling with.
*Massive virtual hug* <3

So I figure since I straight up don't care about the Ada community anymore, and my programming focus is languages and language tooling, I'd rant a bit about some stupid things the language did. Necessary disclaimer though, I still really like the language, I just take issue with defense of things that are straight up bad. Just admit at the time it was good, but in hindsight it wasn't. That's okay.

For the many of you unfamiliar, Ada is a high security / mission critical focused language designed in the 80's. So you'd expect it to be pretty damn resilient.

Inheritance is implemented through "tagged records" rather than contained in classes, but dispatching basically works as you'd expect. Only problem is, there's no sealing of these types. So you, always, have to design everything with the assumption that someone can inherit from your type and manipulate it. There's also limited accessibility modifiers and it's not granular, so if you inherit from the type you have access to _everything_ as if they were all protected/friend.

Switch/case statements are only checked that all valid values are handled. Read that carefully. All _valid_ values are handled. You don't need a "default" (what Ada calls "when others" ). Unchecked conversions, view overlays, deserialization, and more can introduce invalid values. The default case is meant to handle this, but Ada just goes "nah you're good bro, you handled everything you said would be passed to me".

Like I alluded to earlier, there's limited accessibility modifiers. It uses sections, which is fine, but not my preference. But it also only has three options and it's bizarre. One is publicly in the specification, just like "public" normally. One is in the "private" part of the specification, but this is actually just "protected/friend". And one is in the implementation, which is the actual" private". Now Ada doesn't use classes, so the accessibility blocks are in the package (namespace). So guess what? Everything in your type has exactly the same visibility! Better hope people don't modify things you wanted to keep hidden.

That brings me to another bad decision. There is no "read-only" protection. Granted this is only a compiler check and can be bypassed, but it still helps prevent a lot of errors. There is const and it works well, better than in most languages I feel. But if you want a field within a record to not be changeable? Yeah too bad.

And if you think properties could fix this? Yeah no. Transparent functions that do validation on superficial fields? Nah.

The community loves to praise the language for being highly resilient and "for serious engineers", but oh my god. These are awful decisions.

Now again there's a lot of reasons why I still like the language, but holy shit does it scare me when I see things like an auto maker switching over to it.

The leading Ada compiler is literally the buggiest compiler I've ever used in my life. The leading Ada IDE is literally the buggiest IDE I've ever used in my life. And they are written in Ada.

Side note: good resilient systems are a byproduct of knowledge, diligence, and discipline, not the tool you used.

I actually learnt this last year but here I go in case someone else steps into this shit.

Being a remote work team, every other colleague of mine had some kind of OS X device but I was working this Ubuntu machine.

Turns out we were testing some Ruby time objects up to a nanosecond precision (I think that's the language defaults since no further specification was given) and all tests were green in everyone's machine except mine. I always had some kind of inconsistency between times.

After not few hours of debugging and beating any hard enough surface with our heads, we discovered this: Ruby's time precision is up to nanoseconds on Linux (but just us on OS X) indeed but when we stored that into PostgreSQL (its time precision is up to microseconds) and retrieved it back it had already got its precision cut down; hence, when compared with a non processed value there was a difference. THIS JUST DOES NOT HAPPEN IN OS X.

We ended up relying on microseconds. You know, the production application runs on Ubuntu too. Fuck this shit.

Hope it helps :)

P.s.: I'm talking about default configs, if anyone knows another workaround to this or why is this the case please share.

“OhhHhh please fill out an entire fucking excel sheet for our test environment deployment. It helps us manage everything better and gives us a reason to fucking thumb around in our holes all day and pretend like we really mean something as managers.” Like absolutely no, you can go fuck yourself with a condom filled with broken glass shards and diseases is what YOU can do. You are a parasite.

“Senior lead developer” - but they don’t have a title - says: “please just give me the list of files I need to manually change on the env in real time”. Bitch, do you even know what CI/CD is?!?!? The fact that you have been doing this for a year straight makes me pity how much of a fucking dumbass you really are. Even if u don’t use a pipeline, just look at my fucking git changes. That’s literally why we have it. You are a fucking disgrace of a developer and I hope you know that everyone who is a competent dev would rather bathe in a bath filled with lemon juice and cactus spikes, before EVER working with YOU EVER AGAIN!!!

Why my brain dogshit.
I try to focus on something and then my brain flashes thousand things through my brain which i need to do. Then me getting angry and frustrated and no fucking concentration. Then i smoke a cig in hope that it helps(spoiler it does not). Then like 2 minutes it kind of works and then the exact same.

My fucking brain is fucked up.
I hate it here. My psychiatrist hopefully says something good this wednesday or i don't know any further..

Why can my only hope be some good drugs. Why not function without psychopharmaceuticals.

🚬🧠
⬇️⬇️
🗑️🗑️

For all the iOS developers in here, Xcode 8.2.1 has a bug, when trying to sign an archive for store deployment, you will get an unexplained error saying "code signing fail", after for hours of frustration, tears and trial and error, I ended up signing it with xcode 7. I hope this helps

"Unsolicited redesigns are terrific and fun and useful, and I hope designers never stop doing them. But as they do so, I also hope they remember it helps no one – least of all the author of the redesign – to assume the worst about the original source and the people who work hard to maintain and improve it, even though those efforts may seem imperfect from the outside." - Khoi Vinh

Y'all have your rubber duck to debug, but I have my own technic: the SO debugging.

It simply consists as asking your question as you'd normally do, but while doing so, you still think about your issue, and how people not knowing your problem but still knowing about dev would react to your question, making you asking other related question (SO's related question might also help).

IMHO, the most important part is the "related" question, that helps you to think outside the box. It makes your problematic progress a lot, and has the gift of not making you loosing any hope ; and if you ever block for good, your question will look less silly than at the beginning

I fear that my code isnt as much good as expected so I started hurting my fingers... Anyway, started reading "clean code" so hope it helps... But fear remains... Want to do a good performance; I am married now...

So...about companies having way to big expectations on their job ads descriptions: Me being the new guy in all of this, of course I'm looking for more informations on the field everywhere. One day I came across a video on youtube posted by Eli the Computer Guy, and he was describing (caricaturing) this exact problem. You should look it up.
I'm not sure if he himself is a valuable source/resource of knowledge, but it did help me to understand this problem to some extent.

Hope it helps you too.

@dfox is it a known issue to have crashes on iOS when visiting the notifications tab?

If not here’s what I can gather: When opening the notifications menu, app will crash after the devRant logo wobbles 3-4 times. After reopening the app and repeating the process about 3-5 times, the app will load into the notifications menu. However, when tapping on any individual notification, it will often crash after the same 3-4 wobbles of the devRant logo.

Now, I’m not a mobile developer (Nor a react developer, if you guys are using react) but here’s some things that I would think might cause this:
- An unhandled exception?
- If you use multiple server instances, they may be out of sync?

Not sure what it could be tbh. But I hope this helps, keep up the great work!

Not a Rant,

I'm just searching freelancers! I used this site when I was just starting my career. I still have the stickers on my (now old) Notebook I got 2016-ish for having... I don't know how many likes on here (user:chrome).

If one of you knows something about: Laravel, PHP, Bitcoin Core, BTC LN, Ads, Marketing, Social Media, CSS, HTML or JS - hit me up!

Maybe just send a mail to: admin@lahuge.com
I would love to find a team on this site. I hope the Community is still well. Back in the day it was really fun to watch this site grow.

Greetings,
Chrome aka. LaHUGE

PS.: If you're from Germany that's a Plus, but not needed ;P
(copy pasta because this Account is bigger, maybe it helps?)

Ok ok ok. I see y'all have nice plans for the new year. Some of you even made a list that will be barely completed or remain unchecked.
Let me tell you my real issues/plans for 2020.

- First things first, I have to update the documentation of the projects that I maintain. Especially the copyright information. (2019 -> 2020)

- I have to check if any of the old software that I use is broken because of the year/date bugs. (you know, that happens)

- And finally I should check my Windows PC. If it's still OK than it means that no malware/virus is activated with a year payload. (it happens too, watch @danooct1 on YT)

Hope it helps someone.

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.

Exciting and challenging projects really helps with burnout. I didn't really believe that the solution is to work more it sounds stupid, but it reminded me why I love my craft, it was worth the sleepless nights(wouldn't do it in the long term). I hope you get the opportunity to work on something that you are passionate about and reignite that fire 🙂

I once started developing a chatbot, super easy and simple, a MySQL backend for the QA stuff.
I then started to think on the most modular way to "reuse" the same QA system, and got stuck on it for around 3 days (while doing other things).

Obviously the chatbot stuff could'nt leave my thoughts , and I remember it was a saturday morning, I woke up super excited and just started writing down what my sleepy me was engineering while I was dreaming.

I still have the same system implemented and I'm expecting that some day, in the future, I'll have to rewrite it, and I hope "sleepy-me" helps me again, this time with an actual interesting solution haha