It's depressing how true this is

Me: "Tech support, how can I help you?"
Them: " I'm not able to log into the website!"
Me: "Okay, what message is it showing when you try to log in?"
Them: "Sir, I am NOT a computer person so I don't know."
Me: "Do you know which web browser you're using?"
Them: "I don't know what that is!"
Me: "Okay, when you want to go on the internet, do you click on a blue E, or a mulicolored circle, or..."
Them: "SIR I ALREADY TOLD YOU THAT I AM NOT A COMPUTER PERSON, YOU'RE REFUSING TO THELP ME SO I'M GOING TO HANG UP"

So I maintain a open source PHP app that wraps youtube-dl, providing an UI for it basically. Some guy on a forum DMd me saying it's not working for him. I asked him what php version he used and if the file permissions are correct (the script makes and switches directories, so the permissions can't be root but need to be www-data).

He answers with PHP 7.2 (the newest that's rare) and says the file permissions are correct.

After 2 weeks the problem still persists and ofc I am doubting my code here. We finally get online together and I can use anydesk to work on his machine.

I discovered 2 things.

1) File permissions were just completely wrong.

2) PHP WASN'T EVEN INSTALLED

So what did I learn?

Never trust the user and I am glad that I work as a dev, not as a tech support.

@Devintrix , congrats and happy lifes with your wife. this joke is for you :)

Dear Tech Support:

Last year I upgraded from Girlfriend 7.0 to Wife 1.0 and noticed that the new program began running unexpected child processing that took up a lot of space and valuable resources.

In addition, Wife 1.0 installs itself into all other programs and launches during system initialization, where it monitors all other system activity. Applications such as PokerNight 10.3, Drunken Boys Night 2.5 and Monday Night football 5.0 no longer run, crashing the system whenever selected.

I cannot seem to keep Wife 1.0 in the background while attempting to run some of my other favorite applications. I am thinking about going back to Girlfriend 7.0, but un-install does not work on this program.

Can you help me please?

Thanks,

Joe

——————————————————–
Dear Joe:

This is a very common problem men complain about but is mostly due to a primary misconception. Many people upgrade from Girlfriend 7.0 to Wife 1.0 with the idea that Wife 1.0 is merely a “UTILITIES & ENTERTAINMENT” program. Wife 1.0 is an OPERATING SYSTEM and designed by its creator to run everything.

It is unlikely you would be able to purge Wife 1.0 and still convert back to Girlfriend 7.0. Hidden operating files within your system would cause Girlfriend 7.0 to emulate Wife 1.0 so nothing is gained.

It is impossible to un-install, delete, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is not designed to do this. Some have tried to install Girlfriend 8.0 or Wife 2.0 but end up with more problems than the original system.

I recommend you keep Wife 1.0 and just deal with the situation. Having Wife 1.0 installed myself, I might also suggest you read the entire section regarding General Partnership Faults (GPFs). You must assume all responsibility for faults and problems that might occur, regardless of their cause. The best course of action will be to enter the command C:\APOLOGIZE. The system will run smoothly as long as you take the blame for all the GPFs.

Wife 1.0 is a great program, but very high maintenance. Consider buying additional software to improve the performance of Wife 1.0. I recommend Flowers 2.1, Jewelry 2.2, and Chocolates 5.0.

Do not, under any circumstances, install Secretary With Short Skirt 3.3. This is not a supported application for Wife 1.0 and is likely to cause irreversible damage to the operating system.

Best of luck,
Tech Support

I’m kind of pissy, so let’s get into this.
My apologies though: it’s kind of scattered.

Family support?
For @Root? Fucking never.

Maybe if I wanted to be a business major my mother might have cared. Maybe the other one (whom I call Dick because fuck him, and because it’s accurate) would have cared if I suddenly wanted to become a mechanic. But in both cases, I really doubt it. I’d probably just have been berated for not being perfect, or better at their respective fields than they were at 3x my age.

Anyway.
Support being a dev?
Not even a little.

I had hand-me-down computers that were outmoded when they originally bought them: cutting-edge discount resale tech like Win95, 33/66mhz, 404mb hd. It wouldn’t even play an MP3 without stuttering.

(The only time I had a decent one is when I built one for myself while in high school. They couldn’t believe I spent so much money on what they saw as a silly toy.)

Using a computer for anything other than email or “real world” work was bad in their eyes. Whenever I was on the computer, they accused me of playing games, and constantly yelled at me for wasting my time, for rotting in my room, etc. We moved so often I never had any friends, and they were simply awful to be around, so what was my alternative? I also got into trouble for reading too much (seriously), and with computers I could at least make things.

If they got mad at me for any (real or imagined) reason (which happened almost every other day) they would steal my things, throw them out, or get mad and destroy them. Desk, books, decorations, posters, jewelry, perfume, containers, my chair, etc. Sometimes they would just steal my power cables or network cables. If they left the house, they would sometimes unplug the internet altogether, and claim they didn’t know why it was down. (Stealing/unplugging cables continued until I was 16.) If they found my game CDs, those would disappear, too. They would go through my room, my backpack and its notes/binders/folders/assignments, my closet, my drawers, my journals (of course my journals), and my computer, too. And if they found anything at all they didn’t like, they would confront me about it, and often would bring it up for months telling me how wrong/bad I was. Related: I got all A’s and a B one year in high school, and didn’t hear the end of it for the entire summer vacation.

It got to the point that I invented my own language with its own vocabulary, grammar, and alphabet just so I could have just a little bit of privacy. (I’m still fluent in it.) I would only store everything important from my computer on my only Zip disk so that I could take it to school with me every day and keep it out of their hands. I was terrified of losing all of my work, and carrying a Zip disk around in my backpack (with no backups) was safer than leaving it at home.

I continued to experiment and learn whatever I could about computers and programming, and also started taking CS classes when I reached high school. Amusingly, I didn’t even like computers despite all of this — they were simply an escape.

Around the same time (freshman in high school) I was a decent enough dev to actually write useful software, and made a little bit of money doing that. I also made some for my parents, both for personal use and for their businesses. They never trusted it, and continually trashtalked it. They would only begrudgingly use the business software because the alternatives were many thousands of dollars. And, despite never ever having a problem with any of it, they insisted I accompany them every time, and these were often at 3am. Instead of being thankful, they would be sarcastically amazed when nothing went wrong for the nth time. Two of the larger projects I made for them were: an inventory management system that interfaced with hand scanners (VB), and another inventory management system for government facility audits (Access). Several websites, too. I actually got paid for the Access application thanks to a contract!

To put this into perspective, I was selected to work on a government software project about a year later, while still in high school. That didn’t impress them, either.

They continued to see computers as a useless waste of time, and kept telling me that I would be unemployable, and end up alone.

When they learned I was dating someone long-distance, and that it was a she, they simply took my computer and didn’t let me use it again for six months. Really freaking hard to do senior projects without a computer. They begrudgingly allowed me to use theirs for schoolwork, but it had a fraction of the specs — and some projects required Flash, which the computer could barely run.

Between the constant insults, yelling, abuse (not mentioned here), total lack of privacy, and the theft, destruction, etc. I still managed to teach myself about computers and programming.

In short, I am a dev despite my parents’ best efforts to the contrary.

My brother just called me asking for help in some MS server thing and I'm like "I don't know that!" (I really don't), and he replied "Yeah, you know, mom told me to call you to ask for help.". Jesus Christ. Just because I'm in CS it doesn't mean I know everything informatics-related.
I now know your pain, devRanters. I usually don't mind being the IT support (so much that my parents call me to help them when their computers decide to randomly die or do something weird because of something they've done, but I live like 300km away because of uni so I can't just go there and help them. Sometimes I say "Ask your son" (he's taking a tech course in high school), but my brother cuts out of it like "I don't know how to fix it" without even looking at it sometimes. Well duh, me neither at times, but google is your friend damn it. Sometimes I search for the answers. Other times I just poke around in the program until I find what's wrong. Either way, when I say I don't know and/or I can't really do much about it they give me the usual "We're paying your uni fees for what?" (in a joking tone but. I'M NOT STUDYING FOR THAT, I WANNA BE A GAME DEV DAMN IT)), but goddamn it I don't know everything just because I am a CS student. I wanna help but sometimes I can't. Deal with that >:V

If all you have is a hammer, everything looks like a nail!

This was something which my tech lead used to tell me when I was so obsessed with nosql databases a few years back. I would try to find problems to solve that has a use case for nosql databases or even try to convince me(I didn’t realise it back then) that I need to use nosql db for this new idea that I have, without really thinking deep enough whether the data in question is better represented using an sql schema or not.

Now, leading a team of young developers, I come across similar suggestions from few of my team members who just discovered this new and shiny tech and want to use it in production projects.

While I am not against new and shiny, it’s not a good practice to jump right in to it without exploring it deep enough or considering all the shortcomings. The most important question to ask is, whether some of the problems you are trying to solve can be solved with the current stack.

Modifying your stack requires more than just a week’s experience of playing around with the getting started guide and stack overflow replies. This is something which need to be carefully considered after taking inputs from the people who would be supporting it, that include operations, sysadmins and teams that are gonna interface with your stack indirectly.

I am not talking about delaying adoption by waiting for long list of approvals to get some thing that would bring immediate value, but a carefully orchestrated plan for why and how to migrate to a new stack.

Just because one of the tech giants made a move to a new stack and wrote about it in their engineering blog doesn’t mean that you need to make a switch in the same direction. Take a moment to analyse the possible reasons that motivated them to do it, ask yourself if your organisation is struggling with the exact same problems, observe how others facing the same issue are addressing it, and then make an informed decision.
Collect enough data to support your proposal.
Ask yourself again if you are the one holding the hammer.
If the answer is no, forge ahead!

The Orange Juice Saga ....

I've just come off one of the stupidest calls ever.

Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.

My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.

He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.

I remoted into his computer to see WTF was going on.

As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.

Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.

After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.

I then came across an article stating several presses of the Windows in quick succession will solve the issue.

I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.

Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.

I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:

"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".

Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.

Disaster averted.

A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.

The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.

To be fair to the client, he told me to bill him for half a days work as it was his own fault.

When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)

One comment from @Fast-Nop made me remember something I had promised myself not to. Specifically the USB thing.
So there I was, Lieutenant Jr at a warship (not the one my previous rants refer to), my main duties as navigation officer, and secondary (and unofficial) tech support and all-around "computer guy".
Those of you who don't know what horrors this demonic brand pertains to, I envy you. But I digress. In the ship, we had Ethernet cabling and switches, but no DHCP, no server, not a thing. My proposition was shot down by the CO within 2 minutes. Yet, we had a curious "network". As my fellow... colleagues had invented, we had something akin to token ring, but instead of tokens, we had low-rank personnel running around with USB sticks, and as for "rings", well, anyone could snatch up a USB-carrier and load his data and instructions to the "token". What on earth could go wrong with that system?
What indeed.
We got 1 USB infected with a malware from a nearby ship - I still don't know how. Said malware did the following observable actions(yes, I did some malware analysis - As I said before, I am not paid enough):
- Move the contents on any writeable media to a folder with empty (or space) name on that medium. Windows didn't show that folder, so it became "invisible" - linux/mac showed it just fine
- It created a shortcut on the root folder of said medium, right to the malware. Executing the shortcut executed the malware and opened a new window with the "hidden" folder.
Childishly simple, right? If only you knew. If only you knew the horrors, the loss of faith in humanity (which is really bad when you have access to munitions, explosives and heavy weaponry).
People executed the malware ON PURPOSE. Some actually DISABLED their AV to "access their files". I ran amok for an entire WEEK to try to keep this contained. But... I underestimated the USB-token-ring-whatever protocol's speed and the strength of a user's stupidity. PCs that I cleaned got infected AGAIN within HOURS.
I had to address the CO to order total shutdown, USB and PC turnover to me. I spent the most fun weekend cleaning 20-30 PCs and 9 USBs. What fun!
What fun, morons. Now I'll have nightmares of those days again.

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

Why do HR people ask stupid questions like the following ones? Everytime I get those questions, I have imaginary answers like the ones right after each question.

Why do you want to work here?

- Obviously, because I need the money to survive. I'm not here because I love working for you and having to endure your stress. I'm not that type of a kinky person.

Are you flexible?

- Why? Do you want to annoy me when I'm sleeping in the middle of the night because of a sudden deadline or because a god damn employee didn't show up?

Do you see yourself as a perfect fit for both developer and tech support roles?

- Read my fucking resume, moron. I applied for a developer role. Nothing else.

Where do you see yourself in 5 years?

- As if you would care. It's none of your business, but since we are at it. I see myself as your manager in 5 years. Hope that you like that thought.

We didn't bother reading your CV. Would you like to tell us about yourself?

- Nope. Have a nice day and suck my dick. I'm leaving.

Can you give us your phone number and the phone number of your girlfriend?

- I didn't know that I am selling my soul to your company by accepting this job offer. I'm not your slave and you will not call me whenever I'm enjoying my private time.

What's motivating you?

- Money and the peaceful vibe at work when you are shutting the fuck up when I'm fully focused during my projects.

How do you handle stress?

- I dick slap everyone infront of me.

Do you see yourself as a hard worker?

- Nah, I'm not interested in sucking dicks, eating her ass and bending over to get a little bit of a raise.

Two years ago I moved to Dublin with my wife (we met on tour while we were both working in music) as visa laws in the UK didn’t allow me to support the visa of a Russian national on a freelance artists salary.

After we came to Dublin I was playing a lot to pay rent (major rental crisis here), I play(ed) Double Bass which is a physically intensive instrument and through overworking caused a long term injury to my forearm which prevents me playing.

Luckily my wife was able to start working in Community Operations for the big tech companies here (not an amazing job and I want her to be able to stop).

Anyway, I was a bit stuck with what step to take next as my entire career had been driven by the passion to master an art that I was very committed to. It gave me joy and meaning.

I was working as hard as I could with a clear vision but no clear path available to get there, then by chance the opportunity came to study a Higher Diploma qualification in Data Science/Analysis (I have some experience handling music licensing for tech startups and an MA with components in music analysis, which I spun into a narrative). Seemed like a ‘smart’ thing to do to do pick up a ‘respectable’ qualification, if I can’t play any more.

The programme had a strong programming element and I really enjoyed that part. The heavy statistics/algebra element was difficult but as my Python programming improved, I was able to write and utilise codebase to streamline the work, and I started to pull ahead of the class. I put in more and more time to programming and studied personally far beyond the requirements of the programme (scored some of the highest academic grades I’ve ever achieved). I picked up a confident level of Bash, SQL, Cypher (Neo4j), proficiency with libraries like pandas, scikit-learn as well as R things like ggplot. I’m almost at the end of the course now and I’m currently lecturing evening classes at the university as a paid professional, teaching Graph Database theory and implementation of Neo4j using Python. I’m co-writing a thesis on Machine Learning in The Creative Process (with faculty members) to be published by the institute. My confidence in programming grew and grew and with that platform to lift me, I pulled away from the class further and further.

I felt lost for a while, but I’ve found my new passion. I feel the drive to master the craft, the desire to create, to refine and to explore.

I’m going to write a Thesis with a strong focus on programmatic implementation and then try and take a programming related position and build from there. I’m excited to become a professional in this field. It might take time and not be easy, but I’ve already mastered one craft in life to the highest levels of expertise (and tutored it for almost 10 years). I’m 30 now and no expert (yet), but am well beyond beginner. I know how to learn and self study effectively.

The future is exciting and I’ve discovered my new art! (I’m also performing live these days with ‘TidalCycles’! (Haskell pattern syntax for music performance).

Hey all! I’m new on devRant!

To those that think they can't make it.
To those that are put down by those that don't understand you.
And to those that have never had a dream come true.

Not a rant, but the story of how I got into programming

I've always been into tech/electronics. I remember being told once that when I was 3, I used to take plug sockets to pieces. When I was 7, I built a computer with my dad.
There isn't a thing in my room that hasn't been dismantled and put back together again. Except for the things that weren't put back together again ;)

When I was 15, I got a phone for Christmas. It was a pretty crappy phone, the LG P350 (optimus ME). But I loved it all the same.
However I knew it could do a lot more. It ran a bloated, slow version of Android 2.2.
So I went searching, how can I make it faster, how to make it do more. And I found a huge community around Android ROMs. Obviously the first thing I did was flashed this ROM. Sure, there were bugs, but I was instantly in love with it. My phone was freed.

From there I went on to exploring what else can be done.
I wanted to learn how to script, so over the weekend I wrote a 1000 line batch (Windows cmd) script that would root the phone and flash a recovery environment onto it. Pretty basic. Lots of switch statements, but I was proud of it. I'd achieved something. It wasn't new to the world, but it was my first experience at programming.

But it wasn't enough, I needed more.
So I set out to actually building the roms. I installed Linux. I wanted to learn how to utilise Linux better, so I rewrote my script in bash.
By this time, I'd joined a team for developing on similar spec'd phones. Without the funds to by new devices, we began working on more radical projects.
Between us, we ported newer kernels to our devices. We rebased much of the chipset drivers onto newer equivalents to add new features.

And then..

Well, it was exam season. I was suffering from personal issues (which I will not detail), and that, with the work on Android, I ended up failing the exams.
I still passed, but not to the level I expected.

So I gave up on school, and went head first into a new kind of development. "continue doing what you love. You'll make it" is what I told myself.

I found python by contributing to an IRC bot. I learnt it by reading the codebase. Anything I didn't understand, I researched. Anything I wanted to do, google was there to help me through it.

Then it was exam season again. Even though I'd given up on school, I was still going. It was easier to stay in than do anything about it.
A few weeks before the exams, I had a panic attack. I was behind on coursework, and I knew I would do poorly on exams.
So I dropped out.
I was disappointed, my family was disappointed.
So I did the only thing I felt I could do. I set out to get a job as a developer.

At this stage, I'd not done anything special. So I started aiming bigger. Contributing to projects maintained by Sony and Google, learning from them. Building my own projects to assist with my old Android friends.
I managed to land a contract, however due to the stresses at home, I had to drop it after a month.
Everything was going well, I felt ready to get a full time job as a developer, after 2 years of experience in the community.

Then I had to wake up.
Unfortunately, my advisors (I was a job seeker at the time) didn't understand the potential of learning to be a developer. With them, it's "university for a skilled job".
They see the word "computer" on a CV, they instantly say "tech support".
I played ball, I did what I could for them. But they'd always put me down, saying I wasn't good enough, that I'd never get a job.
I hated them. I'd row with them every other day.

By God, I would prove them wrong.

And then I found them. Or, to be more precise, they found me. A startup in London got in contact with me. They seemed like decent people. I spoke with their developers, and they knew their stuff, these were people that I can learn from.
I travelled 4 hours to go for an interview, then 4 hours back.
When I got the email saying they'd move me to London, I was over the moon.
I did exactly what everyone was telling me I couldn't do.

1.5 years later, I'm still working with them. We all respect each other, and we all learn from each other.

I'm ever grateful to them for taking a shot with me. I had no professional experience, and I was by no means the most skilled individual they interviewed.

Many people have a dream. I won't lie, I once dreamed of working at Google. But after the journey I've been through, I wouldn't have where I am now any other way. Though, in time, I wish to share this dream with another.
I hope that all of you reach your dreams too.

Sorry for the long post. The details are brief, but there are only 5k characters ;)

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

Freaking tech support.
Freaking sparkhire.

Their 'one-way interview' bs only supports flash. Flash. in production. in 2019. Flash died years ago, and its support ends next year. What the crap?

Anyway, I finally decided I should do the interview since they already have all of my information anyway. Thanks, "privacy-conscious" third party. Totally appreciate it.

I spent half an hour and couldn't get flash working on their site (but all other sites were fine), so I contacted their support. I gave them all the relevant specs (inc. ofc browser), the steps to reproduce, and all of my attempts at fixing the issue.

To their credit, I recieved a response within a few minutes. To their discredit: their response was: "What browser are you using?" This question was followed by my report (including, ofc, my browser and all the other overlooked details), immediately followed by a "debugging info" section appended by their support service that also included my browser, os, and other specs.

Learn to fucking read.

Their suggestion? Use google chrome. Barring that: record your 20-30 minute video by holding your phone in front of your face the entire time. I am so not kidding.

They also asked what page i was having difficulty on. You guessed it: the page url was also included within that "debugging info" section.

It wasn't a form letter, either. I'd understand if it was all automated, but it was a real person who was really typing up the emails, and really didn't bother reading a damned thing.

I did end up getting flash working, but their "tech support" (script-reader) was entirely useless.

Most of things I'm about to say are experienced by almost 99% of developers in Africa including my country so I'm going to make it a more general rant.

As an African developer, life is both exciting and frustrating at the same time. Some of the challenges that make life difficult for developers in Africa include:

1). Slow Internet Speed: The internet in Africa can be extremely slow and unreliable, making it frustrating to work on projects that require large file downloads. This is a serious challenge for freelance developers who work from home.

2). Unstable Electricity: Frequent power outages due to inadequate infrastructure, insufficient investment in energy production and distribution, and political instability makes it difficult for developers in Africa to work consistently. Most times I get frustrated because you can experience black out at anytime of the day which could last for hours to days automatically rendering you useless if you have no power backup generator at home.

3). Low Pay: While the opportunities for software developers in Africa are quite high, the salary is often disappointing. Many talented programmers end up seeking better opportunities overseas. In fact I quit my full-time job because of this reason.

4). Lack of Support for Tech Start-ups: There are few venture capital firms in Africa willing to invest in new ideas, which makes it difficult for tech start-ups to get off the ground. It's just sad, you can have an idea and just die with it.

So in summary, it's not a walk in the park to be a developer in Africa, but despite all of that I am glad to be a part of the African journey, having the opportunity to had work at a tech agency firm on various projects ranging from healthcare to finance, I find it rewarding to know that my work has contributed to a better future for my continent. 🤞

Because of the pandemic and how most of the people in my institution's I.T department are working from home we were asked to route calls from our work extension to our home phones. I did it to my cellphone and some of the calls that I get are hilarious, yet annoying. Annoying because we have a bunch of boomer ass people making the most ridiculous calls.
Being that the calls are not registered into our phones they just show the random number from which x person is calling.

Just right now my phone rings aaaand:
Me: "Hello?"
Boomer: "YES <tech support technician's name which is obviously not mine> I NEED YOU TO FIX MY EMAIL IT IS NOT WORKING AND MY LAPTOP IS NOT WORKING"

Me: "I am sorry, I don't know how did you get this number, but what we can..."

BOOMER: WELL CAN I PLEASE SPEAK TO THE TECHNICIAN? I NEED THIS TO GET FIXED RIGHT NOW

Me: As I was saying, we can attempt to send an email through your phone's outlook app if you have it installed or I can send an email asking them to contact you since you are reaching an entirely different dep..."

Boomer: "DID YOU NOT HEAR ME! MY LAPTOP IS NOT WORKING AND I CAN'T SEND EMAILS AND I DON'T WANT TO USE MY PHONE, I WANT TO USE MY LAPTOP"

Me: Did YOU not hear me? I just said that I can send an email for you since my computer is working properly, at the same time, not wanting to use your phone to send an email when you have no other option available is more of a YOU problem, it is not mine

Boomer: EXCUSE ME! WHO DO YOU THINK YOU ARE TALKING TO? i AM THE MANAGER OF <X> DEPARTMENT

Me: nice to meet you I guess, I am the MANAGER of X department as well, i have been told that for issues with my attitude I can just toss you over to <Director of IT> if you wish.

Boomer: Oh....no...thank you, I will send an email through my phone and see if that works.

Some background: The Head of my department is a hardass that is not scared to tell people to fuck off when they are messing shit up and he is very protective of all of us. I love this man and have personally followed the dude through hell when no one else came through. If they think I am bitchy that dude would throw down an entire house over people being dense, and even though he is a boomer himself (age terms) he despises the general attitude of entitled people from his generation.

10/10 I love my boss and hope to heaven that all of you find similar leaders.

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

This rant is inspired by another rant about automated HR emails like "we appreciate your interest [bla bla] you got rejected [bla bla]". (Please bare with me).
I live in an underdeveloped country, I graduated in September, did Machine Learning for my thesis and I will soon publish a paper about it, loved it wanted to work as ML/data science engineer. On all the job postings I found there was only one job related, I sent resume, they didn't answer, couple months later that company posted that they want a full stack web dev with knowledge of mobile dev and ML, basically an all in one person, for the salary of a junior dev.
- another company posted about python/web scraping developer, I had the experience and I got in touch, they sent me a test, took me 3 days, one of the questions took me 2 days, I found an unanswered SO question with the exact wording dating to 6 months ago, I solved it, sent answers, never heard back from them again.
- one company weren't really hiring, I got in touch asking if the have a position, they sent a test, I did it, they liked it, scheduled an interview, the interviewer was arrogant, not giving any attention to what I am saying, kept asking in depth questions that even an expert might struggle answering. In the end they said they're not really hiring but they interview and see what they can find. Basically looking for experts, I mentioned that im freshly graduated from the very beginning.
- over 1000 applications on different positions on LinkedIn across the whole world, same automated rejection email, but at least they didn't keep me waiting.
- I lost hope. Found a job posting near me, python/django dev, in the interview they asked about frontend (react/vueJS) and Flutter, said I don't have experience and not interested in that, they asked about databases, C and java and other stuff that I have experience in, they hired me with an insulting salary (really insulting) cuz they knew im hopeless, filling 2 positions, python dev and tech support for an app built in the 90s with C/java and sorcery... A week into the job while I'm still learning about the app I'm supposed to support, the guy called me into the office: "here's the thing" he said, "someone else is already working on python, i want you to learn either react or vueJS or flutter" I was in shock, I didn't know what to say, I said I'll think about it, next week I said I'll learn react, so I spent the week acting like im learning react while I scroll on FB and LinkedIn (I'm bad, I know).
- in the weekend a foreign company that I applied to few weeks ago got in touch, we had some interviews and I got hired as DevOps/MLOps. It's been a month and I'm loving it, the salary is decent and I love what I do.
Conclusion: don't lose hope.

I was reading the post made by another ranter in which he was basically asked to lower the complexity of an automation script he wrote in place of something everyone else could understand. Another dev commented that more than likely it had to do with the company being worried that ranter_1 would leave and there would be no one capable of maintaining the code.

I understood this completely from both perspectives. It makes me worry how real this sometimes is. We don't get to implement X tech stack because people are worried that no one would be able to maintain Y project in the event of someone leaving. But fuck man, sometimes one wants to expand more and do things differently.

At work I came to find out that the main reason why the entirety of our stack is built in PHP is because the first dev hired into the web tech department(which is only about 12 years old in my institution) only knew PHP. The other part that deals with Java is due to some extensions to some third party applications that we have, Java knowledge (more specifically Spring and Grails) is used for those, the rest is mostly PHP. And while I LOVE PHP and don't really have anything against the language I really wonder what would it be of the institution had we've had a developer with a more....esoteric taste. Clojure, Elixir, Haskell, F# and many others. These are languages and tech stacks that bring such a forward way of thinking into the way we build things.

On the other hand, I understand if the talent pool for each of these stacks is somewhat hard to come up with, but if we don't push for certain items then they will never grow.

The other week I got scolded by the lead dev from the web tech department for using Clojure to create the demo of an application. He said that the project will most likely fall into his hands and he does not know the stack. I calmly mentioned that I would gladly take care of it if given the opportunity as well as to explain to him how the code works and provide training to everyone for it :D I also (in all of my greatness) built the same program for him in PHP. Now, I outrank him :P so the scold bounced out of the window, plus he is a friend, but the fact remains that we reached the situation in which the performance as well as the benefits of one stack were shadowed by the fact that it holds a more esoteric place in the development community.

In the end I am happy to provide the PHP codebase to him. The head of the department + my boss were already impressed with the fact that I was able to build the product in a small amount of time using a potent tech stack, they know where my abilities are and what I can do. That to me was all that matters, even if the project gets shelved, the fact that I was able to use it at work for something means a lot to me.

That and I got permission to use it for the things that will happen with my new department + the collective interest of everyone in paying me to give support even if I ever leave the institution.

Win.

Worst things about being a dev? Boy, this will be a long one!
- Whatever I do, be it hard work or smart work, I feel I am always underpaid.

- Most people who don't know tech feel my job shouldn't take that long. "Oh, a website that should be easy." "Oh, REST services, that's cute!"

- Most people who know a little tech will be like, "Here is the code for this on Google, then why are you charging this much"

- Companies like Microsoft and Apple who are too cool to follow standards.

- Always underpaid!

- The friggin compilers and random environment vars. Sometimes you make no change and the code works on a restart. I mean wtf!

- Having to give/meet deadlines, when we know most of the times things get out of control.

- Having to work for jerks mostly who don't know squat, and can't tell the difference between a CPU and a Wooden box.

- Sometimes I wanna take a break from my laptop(traveling and stuff) , those are the times I get the maximum work load!

- Did I mention we are always underpaid?

- Because of the kind of work I do, finding a girl has been challenging. Where the heck are they!

- We have to stay always updated. Often we deploy something using a framework and the next day we see an update.

- Speaking of updates, I hate having to support for OSes like Microsoft.

- Speaking of OSes, I hate Apple!

- Speaking of Apple, I feel we are underpaid, de javu?
...
How much would you hate me if I wrote "just kidding" ?

Client : I am unable to download data from your sever for last 10 days.

Me : Sir, we are sorry to hear that. We are doing some maintenances on our server from this morning today. We request you to call back us in next 4 hours.

Client : But i am facing this problem for last 10 days.

Me: Sir, i heard you. As maintenance is going on it will not be possible to download data this time.

Client: From when this maintenance is going on?

Me: from this morning sir.

Client : but i am facing this probolem for last 10 days.

Me: Sir, you are not understanding it, or may be i am failing to describe the situation to you...

Client: Listen, you guys are incapable. Only knows to make excuse.

Me: Sir..

Client: Sorry to say, i am not Happy with your support. Let me talk to your senior tech guy.

Me : Sir, your problem will be solved in next 4 hours. We will call you as soon as our server went online.

Client: *.....*

It took me 20 minutes to finally make him understand the situation.

Client: Why did not you said that earlier? You guys will have all the time but i do not. Anyway.

He hangs the phone.

My ears are burning man...

If you don't know how to explain about your software, but you want to be featured in Forbes (or other shitty sites) as quickly as possible, copy this:

I am proud that this software used high-tech technology and algorithms such as blockchain, AI (artificial intelligence), ANN (Artificial Neural Network), ML (machine learning), GAN (Generative Adversarial Network), CNN (Convolutional Neural Network), RNN (Recurrent Neural Network), DNN (Deep Neural Network), TA (text analysis), Adversarial Training, Sentiment Analysis, Entity Analysis, Syntatic Analysis, Entity Sentiment Analysis, Factor Analysis, SSML (Speech Synthesis Markup Language), SMT (Statistical Machine Translation), RBMT (Rule Based Machine Translation), Knowledge Discovery System, Decision Support System, Computational Intelligence, Fuzzy Logic, GA (Genetic Algorithm), EA (Evolutinary Algorithm), and CNTK (Computational Network Toolkit).

🤣 🤣 🤣 🤣 🤣

I finally fucking made it!

Or well, I had a thorough kick in my behind and things kinda fell into place in the end :-D

I dropped out of my non-tech education way too late and almost a decade ago. While I was busy nagging myself about shit, a friend of mine got me an interview for a tech support position and I nailed it, I've been messing with computers since '95 so it comes easy.

For a while I just went with it, started feeling better about myself, moved up from part time to semi to full time, started getting responsibilities. During my time I have had responsibility for every piece of hardware or software we had to deal with. I brushed up documentation, streamlined processes, handled big projects and then passed it on to 'juniors' - people pass through support departments fast I guess.

Anyway, I picked up rexx, PowerShell and brushed up on bash and windows shell scripting so when it felt like there wasn't much left I wanted to optimize that I could easily do with scripting I asked my boss for a programming course and free hands to use it to optimize workflows.

So after talking to programmer friends, you guys and doing some research I settled on C# for it's broad application spectrum and ease of entry.

Some years have passed since. A colleague and I built an application to act as portal for optimizations and went on to automate AD management, varius ssh/ftp jobs and backend jobs with high manual failure rate, hell, towards the end I turned in a hobby project that earned myself in 10 times in saved hours across the organization. I felt pretty good about my skills and decided I'd start looking for something with some more challenge.

A year passed with not much action, in part because I got comfy and didn't send out many applications. Then budget cuts happened half a year ago and our Branch's IT got cut bad - myself included.

I got an outplacement thing with some consultant firm as part of the goodbye package and that was just hold - got control of my CV, hit LinkedIn and got absolutely swarmed by recruiters and companies looking for developers!

So here I am today, working on an AspX webapp with C# backend, living the hell of a codebase left behind by someone with no wish to document or follow any kind of coding standards and you know what? I absolutely fucking love it!

So if you're out there and in doubt, do some competence mapping, find a nice CV template, update your LinkedIn - lots of sources for that available and go search, the truth is out there!

Spent the last days trying to reach paypal tech support, hung on the phone across the globe, with people at paypal CS, who weren't even familiar with their own terminology, read tons of VERY 'straightforward' documentation and it kept me up two nights straight.

ALL because I REFUSED to believe that it is like I understood it between the lines that I read.

Today I got my answer. You can create Billing Plans (rules on which you'll base your subscriptions, i.e. amount, intervals, duration..) ONLY over the rest api, and only when a customer purchases a first subscription, you're able to EDIT the plan on Paypal dashboard!

What fuckery is that!? You have a edit form, but you can not provide a create form?! TY paypal for making me build a whole billing plan manager for usually a one time transaction per website.

I AM SENDING YOU MY PHONE BILL.

I study and work as a tech support guy in a company and the head of Android development wanted to speak to me : want to help us with some changes in the app? Now I am a junior Android developer. Not even mad 🤔

Dad: “Cool! Now you can sit around like you always do!” 😑

Mom: “So you are programming the computer? Can you show me how to do x on my computer/iPhone?” Except it’s the same questions every single time... She never learns...

Brother: Talks to me about jailbreak stuff

And of course, they all ask me how to fix things on different electronics.

So about 3 weeks ago I was laid off from my dream job due to corporate bullshit. From the feedback received since then it is clear that the company made a mistake hiring a brand new React dev while they really needed an experienced one. Because the consultants who were supposed to be weren't. And the other in-house front end dev was an elitist asshole. And I never received proper feedback until it was too late. Actually I still don't have proper feedback save for some vague stuff which really sounds like the kind of feedback you'd give someone in the middle of their learning process. They even said eventually given more time I could have made it. But alas they felt they had to make a call in the best interest of the company.

Things moved fast since then, I took a week to recover and then I spent time updating my resume before getting back in touch with the recruiter who got me my last job. Great guy and he was happy to help me again. Applied to some positions, got some replies, first in person interview I go to they are immediately willing to take me on.

So now I'm supposed to start tomorrow but somehow I'm having my doubts. The company isn't an IT company but rather a fashion company. They believe in developing in house tools because past attempts with external companies resulted in them trying to push their vision through. Knowing who they worked with I agree, they tried to oversell all the time. But after talking with their developers I noticed they are behind on their knowledge. But so am I. So there was no tech interview which means I am getting an easy way in. And if they honour their word I'll be signing tomorrow for around my old wages.

So you'd think that sounds good right? And yet I'm worried it's going to be another shit show working on software without proper analysis or best practices. I mean the devs aren't total idiots, they are mediors like me and I think their heart is in the right place. They want to develop a good project but it will be just us 3 making a modern .net wpf application with the same functionality of the old Access based system currently in use. I was urged by the boss to draw on my experience and I think he wants me to help teach them too. But I'm painfully aware for my decade since graduating I'm a less than average .net dev who struggles with theory and never worked a job where I had someone more experienced to teach me. I coasted most of the time in underpaid jobs due to various reasons. But I'd always get mad over shitty code and practices. Which I realize is hypocritical for someone who couldn't explain what a singleton class is or who still fails at separation of concerns.

So yeah my question for the hivemind is what advice would you give a dev like me? I honestly dislike how poor I perform but it often feels like an insurmountable climb, and being over 30 makes it even more depressing. On the other hand I know I should feel blessed to find a workplace who seems to genuinely believe that people grow and develop and wishes to support me in this. Part of me thinks I should just go in, relax, but also learn till I'm there where I want to be and see if these people are open to improving with me. But part of me also feels I'm rushing into this, picking the first best offer, and it sure feels like a step backwards somehow. And that then makes me feel like an ugly ungrateful person who deserves her bad luck because she expects of others what she can't even do herself :(

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

I don't mind Apple marketing themselves as these revolutionary thinkers and innovators, because I figured most people see behind the marketing but appreciate Apple for what it is. It's a big company that makes well built products, that are efficient and give good support to those products.

But I'm sick to death of tech journalists talking about how every new feature is the death of Android. They have to be kidding themselves if they think what Apple's doing is innovating. Samsung's been designing screens for the bezelless market for a LONG time, and their technology in that is incredibly advanced (it's why if you use their iPhone x you'll be looking at a screen from Samsung!)

They finally adopted wireless charging and pretended it was brand new, but I remember when they came out with the Apple watch, marketing it like they'd broken ground when Android Wear watches had been out for a year!

I don't want people to think I hate Apple, I own a few of their products. I think they're remarkably invested in user privacy; homekit imo is one of the most forward thinking implementations of smart home technology that I've seen, and the new processor in the iPhone x is a Mammoth powerhouse. So, I'm not necessarily saying anything about that, but what I am saying is that they're iñcredible at marketing, but fanboys but are not self-aware can enough to recognize when the Designed-by-Apple hype over shadows the actual objectivity or the situation. There are articles already talking about Apple's wireless charging.

TL;DR I swear to god if an apple fanboy comes at me saying the bezelless design was Apple's innovation, I'm going to snap. I appreciate what Apple does well, but unfortunately people can't appreciate a product without needing to identify with it.

!rant, but kinda

My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.

During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)

The sales people proceed to show us React. Obviously thinking that no one knows what REact was. The dude continues with "This is new Java tech" all proud and shit prompting me to interject that it is "Javascript" the dude brushes it away saying "same thing" to which I reply with "Negative, please make sure that you properly discern Java from Javascript since Java is to Javascript as car is to carpet, completely different environments" the dude sarcastically says that "oh well, didn't know one of the people here was more aware of our own technology than we are" to which I say "and not only that, but the final say in us adopting your tech is mine, so I would rather you keep the sarcasm and the attitude to yourself, bring in a tech person if need be and learn these distinctions since we don't work with Java"

My new director later on went to talk to me since he apparently thought that Java and JS were related in some way. I can't really fault it, last time the dude touched programming was in the early 2000s, previous boss was a C and COBOL developer, but the previous dude would ALWAYS take my word no questions ask, this dude was there asking me if I was sure that Javascript and Java were really completely different environments asking me to show him.

I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.

i hate linux like a lot , how do you guys use it

like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?

open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?

free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash

and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time

and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.

and i do want my platform to track everything i do, it only helps them build better stuff for me.

and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.

wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.

and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.

you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.

Every night around midnight my internet turns to shit, ping jumps to 1000ms ... Lasts for a few hours.

Only tech support available at that time is cheapest call center in Bombay

"Okay please sir I am running the tests now please. Nothing is wrong sir from my end"

"Oh? What's the latency from your end to my modem?"

".... Sir I am runnings the tests..."

Bah! It's whack...

When I became a dev my parents said: "it's not rocket science, or chemistry or anything good, but at least it's not stressful, or dangerous and we can get free tech support. I hope you are able to pay your own bills and find rent"

A few years, a degree and finding a supportive woman who is now my wife and and I make 4 time as much as my parents make now they want me to move back so they can get their tech support and see my wife I guess she is more social than I am

I have lost every it job i have ever had. From programming to tech support. Am i the only one?

Aren't you, software engineer, ashamed of being employed by Apple? How can you work for a company that lives and shit on the heads of millions of fellow developers like a giant tech leech?
Assuming you can find a sounding excuse for yourself, pretending its market's fault and not your shitty greed that lets you work for a company with incredibly malicious product, sales, marketing and support policies, how can you not feel your coders-pride being melted under BILLIONS of complains for whatever shitty product you have delivered for them?
Be it a web service that runs on 1980 servers with still the same stack (cough cough itunesconnect, membercenter, bug tracker, etc etc etc etc) incompatible with vast majority of modern browsers around (google at least sticks a "beta" close to it for a few years, it could work for a few decades for you);
be it your historical incapacity to build web UI;
be it the complete lack of any resemblance of valid documentation and lets not even mention manuals (oh you say that the "status" variable is "the status of the object"? no shit sherlock, thank you and no, a wwdc video is not a manual, i don't wanna hear 3 hours of bullshit to know that stupid workaround to a stupid uikit api you designed) for any API you have developed;
be it the predatory tactics on smaller companies (yeah its capitalism baby, whatever) and bending 90 degrees with giants like Amazon;
be it the closeness (christ, even your bugtracker is closed and we had to come up with openradar to share problems that you would anyway ignore for decades);
be it a desktop ui api that is so old and unmaintained and so shitty, but so shitty, that you made that cancer of electron a de facto standard for mainstream software on macos;
be it a IDE that i am disgusted to even name, xcrap, that has literally millions of complains for the same millions of issues you dont even care to answer to or even less try to justify;
be it that you dont disclose your long term plans and then pretend us to production-test and workaround-fix your shitty non-production ready useless new OS features;
be it that a nervous breakdown on a stupid little guy on the other side of the planet that happens to have paid to you dozens of thousands of euros (in mandatory licences and hardware) to actually let you take an indecent cut out of his revenues cos there is no other choice in a monopoly regime, matter zero to you;
Assuming all of these and much more:
How can you sleep at night with all the screams of the devs you are exploiting whispering in you mind? Are all the money your earn worth?

** As someone already told you elsewhere, HAVE SOME FUCKING PRIDE, shitty people AND WRITE THE FUCKING DOCS AND FIX THE FUCKING BUGS you lazy motherfuckers, your are paid more than 99.99% of people on earth, move your fucking greasy little fingers on that fucking keyboard. **

PT2: why the fuck did you remove the ESC key from your shitty keyboards you fuckshits? is it cos autocomplete is slower than me searching the correct name of a function on stackoverflow and hence ESC key is useless? at least your hardware colleagues had the decency of admitting their error and rolling back some of the uncountable "questionable "hardware design choices (cough cough ...magic mouse... cough golden charging cables not compatible with your own devices.. cough )?

I am really stressed rn. I have terrible Imposter's Syndrome coupled with this being my 2nd year as a professional (bootcamp grad) and an extreme lack of insight and support from my company. WFH has only exacerbated it. Im on a 2-ish person team handling some ancient legacy code with no one ever willing to just throw me a fucking bone. My supe is actually on my team and makes up the "ish" part and has always told me to ask questions but when I do he gets pissed and reminds me of all the people who are working and super busy and dont have time to stop what they're doing and help me. Its my first job in tech and I just need to know if this is a consistent thing across the board bc im ready to fucking jump ship. My anxiety levels are through the roof and when I go over our backlog I look at every card and ask myself how tf Im going to grt it done bc Ive never seen any of it before. Initially I thought i landed a great workplace with complete autonomy but now I just dont know. My other teammate has a habit of being condescending, whether he realizes it or not and therefore I just feel like im out here alone trying to figure all this shit out. This sprung from a card ive been working on for 2+ months but cant resolve, finally I just came to the conclusion it was above what im currently capable of and he told me he's "disappointed Im just throwing in the towel" even though ive asked for help from senior devs. Idk what to do, he even told me there'd be cards I may hit a wall on when I first started but this just feels shitty. Ive had other things going on to including surviving a fucking hurricane, having a friend murdered, and having my dad die all within a few weeks time. I am absolutely stretched to my emotional limit, but I dont know if Im overreacting. Anyway, I just needed to vent to people who could understand, thanks for reading.

It's been a long time since I've felt the need to rant about anything here. This is the only appropriate place other than Reddit I can think for for now.

Why the ever-living FUCK does every 'entry-level' tech job, even fucking DESKTOP SUPPORT, require more experience than the fucking DEVELOPER AND ENGINEER OF THE INITIAL SYSTEM COULD POSSIBLY HAVE?! I'm a fucking high school kid trying to find a decent job that doesn't involve sales bullshit, because if I go into sales I'll want to KMS. Put me in a back room fixing shit, monitoring shit, better yet scripting shit or something like that and I'll be FUCKING PEACHY. I will do wonders. But no, these people must think that my resume (WHICH IS 3-YEARS STACKED WITH INTERNSHIPS ***IN TECHNOLOGY***) is bullshit. WOW.

Fuck this. I'm sick of looking for these shitty jobs that'll make me want to jump off of a bridge into a cliff which I'll then voluntarily fall off of into shark infested piranha water. Can't there just be a simple "Hey, we need a guy who can fix tech, maybe help people within the company with their computer issues, you look nice" kind of job? I haven't had fucking TIME to get any kind of certifications yet. I just got into fucking college, FOR BUSINESS IT NONETHELESS. DOES THAT PROVE I'M AT LEAST FUCKING INTERESTED IN WHAT I SAY I AM FUCKERS?!

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

Devs with young kids: how the hell do you do it?

I am a foster parent for my cousin who is 4 months old and I don’t know how in the fuck to make this work. How do you do it? How do you balance code and kid?

For reference I work full time at a tech support place, I go to school full time, and I’m trying to pivot into software development, which means any free time is spent coding/studying code/building a portfolio. Problem is I don’t have free time because of the baby. How in the hell do people do this.

Rant time. Oh boi.

So, a bit of context: I am a university student in Greece and I have a desktop PC with elementary OS on it. When the unis closed down because of Coronavirus, I moved back to my parents', without my PC, only a usb stick with elementary OS installed on it. That was before the lockdown. My parents have a desktop PC and my old laptop, both with Windows rn. I'm only able to work using Linux, so I've been just popping that elementary OS USB stick whenever I needed to work.

All cool and good. Until the usb got full. It was a 16GB one after all. No biggie, I bought a new 64GB one from a well known Greek tech shop along with a webcam my mother needed. It was a LEXAR one.

They fucking took a week to transfer it. As if the closest shop to me was in fucking Germany. For context, the drawing tablet I bought from China the other day only did 2 weeks to come. During this time I could barely use Linux because my USB stick had only some 600MB free.

Ok, wtv I said to myself. I am a patient person after all. I received the USB stick, along with the webcam, in good condition, in their packaging. Alright. I dd'ed everything from the 16GB stick to the 64GB one and then I extend the partition. Everything works flawlessly. And it's faster too.

Next day, I boot up from it again. It boots up good. Nice, time to do some work. I open my editor. And it fucking freezes. The editor is not some VSCode or Atom or any of that heavy shit, it's just elementary OS Code. A very lightweight Gtk3 app. Strangely though, the rest of my OS (the dock autohide, eg.) Seems totally responsive. I try to open another app. No luck. Not even switching TTYs work. Good shit. I force shutdown my PC. I try to boot again from that piece of shit. And guess what! NO BOOT BITCH. Like, fuck you. I boot from my previous 16GB one. Linux won't recognize it. No /dev/sdc like I used to have. Ok, lsusb. Nope, nothing. I disconnect it and reconnect it, and lsusb. An empty entry appears.I run it a couple of times, and the it disappears again. I switch to TTY 2. I get read errors and usb error -71.

And I want to fucking explode

I call back to support for the warranty coverage. I wait for a good 10 minutes and a nice lady picks up. I tell her the issue. She says that the support team will call me for the issue this day it the next day.

I hang up.

It feels like some fucking prank. YOU MOTHERFUCKING TOOK SO LONG TO DELIVER MY SHIT. Not to mention that the shitty courier service they are working with wouldn't deliver the goods to my home because it's slightly out of town. AND NOW YOU ARE DELAYING MY WARRANTY RETURN? HOW THE FLYING FUCK DID YOU BECOME A WELL KNOWN TECH SHOP WITH SUCH SHITTY SERVICE?

IF YOUR BRAINS WERE DYNAMITE YOU WOULDN'T HAVE ENOUGH TO BLOW YOUR NOSES.

YOUR THE SERVICE EQUIVALENT OF A PARTICIPATION AWARD.

Foreigners' view of Greeks suddenly doesn't seem so unreasonable. Yes, we are fucking lazy asses. And we also hate that. We hate each other for that very reason. May this country not live any longer.

Two (2) senior developers and one (1) senior tester left our team and I am left with two (2) Java legacy applications that are hard to maintain. Here is a list of things I hate about these old webapps (let's call them app A and B):

1. App A depends on 80% web services. If one web service for a product or warehouse goes down, work flow is impeded while prod support team checks with the core services team for repair

2. App B is a maven project with multiple modules dependent on libraries that are dependent on company's internal libraries. So if we want to upgrade to OpenJdk 9 and up, the project will definitely produce a lot of errors due to deprecated/unsupported codes

3. App A is dependent on Tibco and I have no experience on that

4. App B's continuous integration build tool is Jenkins and the jobs that build it has a shell script that wasn't updated during the tech upgrade enhancement. The previous developer who did the knowledge transfer to me didn't tell me about this (it should be considered a defect on her part but she already resigned)

5. App A when loaded in eclipse IDE is a pain to work with since it is only allowed to build a war file using ant. I have to lookup in quick search instead of calling shortcuts (call hierarchy) because the project wasn't compiled via eclipse.

6. It's impossible to debug app A because of #5

7. Both applications have high priority and complex enhancements and I have no other teammates to help me

8. You never know what else can go wrong anytime

I give software support to Rugged handhelds in a company and everyday some IT support moron comes to me with a crazy request. The day just started and...

IT Tech: "Hello, C, can you improve the touchscreen sensibility? It's not so responsive and sometimes we have to click more than one time to something work"

**breath in**

Me: "That's ok, the rugged ones that you have are very old, besides they have resistive screen, so your fingers won't do a good job"

IT Tech: "THERE'S NO WAY TO FIX IT? I guess I'll open a ticket for you to study more calmly about the issue"

**NGGGGGGGGGHHHH**

Me: "If it's not a software thing, I can't do that, I don't have hardware skills, I guess you'll have to call our provider about that, but, before you do something, try to recalibrate your handhelds, the majority of the users don't do that at the system's start and the touch experience really can become a mess"

IT Tech: "Hmmm, I'll try that, otherwise I'll back to you, thanks!"

OMFGGGGG

I am open to suggestions of a magic batch file/ .NET CF 2.0 software that will turn their handhelds into a Galaxy S6 touch experience. THANKS!

From time to time our internet slows down to 10kbit and latency goes over 1000ms or just cuts out completely and everyone starts screaming at me to fix it, what am I?! The fucking ISP's tech. support?!!! When it goes down it goes down, I can't do anything about it, I keep reminding everyone to keep a copy of their stuff on the NAS so they have access to it when this happens, no one ever listens to me! The only person that uses the NAS is me...

I've always wanted to do something in IT Support, but I didn't know where to start. I've been helping my co-workers optimize their system and even helped retrieve photos from a tablet that had a broken screen; her service plan said along the lines of "if they weren't there they were lost," I was able to retrieve them in a matter of hours (Really guys! I'm shocked! It was just a broken touchscreen, the storage was just fine. I think I'll remember this moment).

And because my growing impopularity, I started a new business called The Webnician. The company is split into two sections, the Technician, and the Web Developer. Hence, The Web(Tech)nician. I am proud of my name choice.

Then I wanted to become a certified technician, so I did some research on how to become one and found out I need to take the CompTIA A+ 220-901 and 220-902 exam and... I couldn't be more excited!

I've always loved computers, and maybe my late father had some say into it. Nevertheless, I am excited to begin my journey, even though it took awhile to find where I needed to go. I hope you all can follow me on my journey and support my new business.

I don't have anything else to say, so I'll just leave here.

"hey, can you help me doing this on the phone?"
"hey, do you know what,'s wrong with my computer "
And so on...
I am no tech support.
First world problems, I know 😑

Bad English aside I am so sick of incompetent customer service reps. Holy shit it's like they will hire anyone these days.

Here just read from this script and not the code version. That's all the tech you need to know right here on this single piece of paper.

Fucking incompetent bastards need to go work at a non technical job like Burger King because tech support is beyond them.

They'd probably fuck that up to. That's a completely different rant, those who can't even do fast food jobs right. At that point just go get on disability because your fucked.

To be fair I will occasionally get someone in the tech support sector who knows their shit but it's few and far between and its always a welcome surprise.

One of our team mates is based out of the US office. We are physically distant, but after our manager's departure, we lost touch because our scope of work was different.

Me and two other team members work closely with each other from India and dude is alone, working out of the US.

Super smart, very polite, and a fun person to work and be with. Even when our interaction was less, I learnt so much from him.

Since, I am facing some challenges, I decide to use it as an excuse to connect with him for a coffee and also seek his guidance because he is senior to me.

Some things he mentioned,

1. Our new line manager asks him to do things on spot with no heads up. He has to drop everything and complete the ask.

2. Often times, poor guy, is asked to join meetings on immediate basis. Even while he is having his lunch.

3. He never got support from our new manager. Infact, based on the conversation, I realised that the manager supports me more.

4. He is facing same, if not more, issues with tech. And he didn't have any guidance on how to handle the issue.

5. A lot of times he is facing process and system problems which he isn't able to solve because the org culture is that of working in Silos. And he doesn't get any support from manager.

6. Tech has clearly pushed him back when he asked for help and other teams never respond to him.

My man was still smiling bright and was looking things from a positive lens that all of this is interesting and adds to the learning experience which will be valued when we decide to move on from this job.

These are the people who inspire me. Smiling in the time of adversity.

Even when he had his own challenges, he was ready to guide me and hear my frustrations. I offered him help and will make sure to stay connected so he doesn't feel left out and alone in the team only because we don't work together in physical space.

One thing I have learned over time is, while I am facing problems, someone out there is facing more and difficult problems then me. I always tend to blow up my problems out of proportion then what they actually are.

I am the dumbest person that I know and mark my words, I'll die because of my empathy. I wish I could help my team mate in any possible way.

I work for a particular tech company doing chat based support where I troubleshoot a certain email application.

And one of the most common phrases I get is: "Hey Mister IT Guy, I am suddenly missing all of my contacts and Calendars. This super sucks! I had to rebuild my email profile to make my email work again!".

I really wish when they teach computer literacy in school they drilled "Learn How To Back Up Your Junk" more so when stuff like this happens I can get them back up and running in 10 minutes instead of telling the user they are going to have spend hours rebuilding their calendar and contacts.

I am from India and I like giving tech support.

Does that raise questions? 🤥

Got a code for the Adobe suite which made it the same price as the student package so i could use PS for a tiny project and to dick around a little bit: mostly to see what has changed since CS5. Project was done in 2 weeks and I didn't open PS again for months, letting my subscription lapse too. Well if your subscription lapses Adobe deletes all of it's apps from your machine with no fucking notice. Pretty fucked when you are out in the sticks with shit internet and limited bandwidth, not to mention the ethical shitfuckery of it. So I tried to cancel my subscription, but because the deal i got using the discount thingy there is no button to cancel like there normally is and tech support tell you that you can BUY OUT OF YOUR CONTRACT by paying ~60% of the yearly cost upfront. I told them to fuck themselves and 30 mins later had the subscription canceled.
Am I the only one that sees anything wrong with all this??

They know it has something to do with creating and modifying software. That is enough for them and so I am seldom bothered with requests for detailed information.

Also, most often, me working on hobby projects, or just viewing tutorial videos at home is looked upon as "Wasting time playing games".

Then there is also the perception of me being the family's in-house tech support guy.

So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:

Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk

How am I supposed to get tickets solved when most of the open tickets are "thank you's"!

Read somewhere but I realate to it" I am the tech support of my home".

This is a part rant-part question.
So a little backstory first:
I work in a small company (5 including me) which is mostly into consultation (we have many tech partners where we either resell their products or if there is a requirement from one of our clients, we get our partners to develop it for them and fulfill the client requirements) so as you can see there is a lot of external dependencies. I act as a one-hat-fits-all tech guy, handling the company websites, social media channels, technical documentation, tech support, quicks POCs (so anything to do with anything technical, I handle them). I am a bit fed up now, since the CEO expects me to do some absurd shit (and sometimes micro manages me, like WTF I am the only one who works there with 100% commitment) and expects me to deliver them by yesterday.

So anyway long story short, our CEO finally had the brains to understand that we should start having our own product (which i had been subtly suggesting him to do for a while now!).

Now he came up with a fairly workable concept that would have good market reach (i atleast give him credits for that) and he wanted me to suggest the best way to move forward (from a both business and technical point of view). The concept is to have an auction-based platform for users to buy everyday products.

I suggested we build a web app as opposed to a mobile one (which is obvious, since i didnt want to develop a seperate website and a mobile app, and anyway just because we can doesnt mean we have to make a mobile app for everything), and recommended the Node/react based JS tech stack to build it.

At first he wanted me to single handedly build the whole platform within a month, I almost flipped (but me being me) then somehow calmed down and finally was able to explain him how complicated it was to single-handedly build a platform of such complexity (especially given my limited experience; did I mention that this is my first job and I am still in college, yeah!!) and convinced him to get an experienced back-end dev and another dev to help me with it.

Now comes the problem, I was to prepare a scope document outlining all the business and technical requirements of the project along with a tentative cost, which was fairly straightforward. I am currently stuck at deciding the server requirements and the system architecture for the proposed solution (I am thinking of either going with AWS - which looks a bit complicated to setup - or go with either Digital Ocean or Heroku):

I have assumed that at peak times we would have around 500-1000 users concurrently

And a daily userbase of 1000 users (atleast for the first few months of the platform running)

What would be the best way forward guys?

I did some extensive (i mean i read through some medium blogs! and aws documentation) research and put together the following specs (if we are going through AWS):

One AWS t3.medium ec2 instance for the node server (two if we want High Availability by coupling with the AWS load balancer and Elastic Beanstalk)

The db.t3.small postgres database

The S3 Storage bucket (100gb) for the React Front end hosting

AWS SNS for email/sms OTP and notification

And AWS CloudMonitor for logging amd monitoring.

Am I speculating the requirements properly, where have I missed??

Can u guys suggest what is the best specification for such a requirement (how do you guys decide what plan to go with)?

Any suggestions, corrections, advices are welcome

In today’s 6 hours lab, I spent 2 hours working and 4 hours solving other people’s problems. I guess I am ready to be a senior dev or a tech support 🤔

What tools do you have access to at work?

I don't work a tech company, far from it. I love it but both the hardware and software at my disposal are so shitty I'm starting to lose it.

Running Windows locally, I'm not allowed any Linux distro because "security." Indeed, I don't even have admin rights on my machine. It was rejected. The excuse being that I am sudoer on a server, which (and can only be) physically located in our headquarters.

Today I found out this server's CPU from the dark ages does not support tensorflow, so here I will be building that shit from source tomorrow (no GPU of course).

And thanks for 4G of RAM on what you refer to as a "power" machine.

"Dear TitanLannister : You are in the final year. A lot of shit is happening around u. its now time to make a career and take tough decisions. What would you do?"

CHOICE 1: COMPETITIVE
>>>>background : "a lot of super companies like wallmart, fb, amazon, ms, google,.. etc simply takes a straight coding test for fresher placement. They ask tough bad ass level questions, but with right guidance, a hell ton of dedicated hours of coding, and making it to the top of various coding tests could make you a potential candidate"
>>>>+ve points :
- "You got the teachers and professionals with great experience to guide you"
- "a dream job come true.you can go there and join teams that interests you"
- "it was your first exposure to computer world. maybe you would like doing it again, after 4 years"
>>>> -ve points:
- "You have always been an average 70 percentile guy. The task requires 2000-3000 hours of coding an year. it will be hard and you always grow bored out of this pretty quickly"
- "Even If you did that , you stand a lesser chance because your maths is shitty.There are millions running in this race with brains faster than your IDE"
- "your college will riot with you because they expect 75% attendance"
- "You are virtually out of college placements, in which , even though shitty companies come and offer even shittier 4LPA packages($6000 per annum), would take a tough logical/aptitude based test for which you won't be able to prepare"

CHOICE 2: PROFESSIONAL WORK
>>>>background: "you always wanted to create something , and therefore you started taking android based courses. you have been doing android for over 2 years and today you know a lot of things in android. you might be good in other professional lines like web dev, data analytics, ml,ai, etc too if you give time to that"
>>>>+ve points :
- "you will love doing this, you always did"
- "With the support of a good team, you will always be able to complete tasks and build new things quickly"
- "Start ups might offer you the placement, they always need students with some good exposure"
>>>>-ve points :
- "Every established company which provides interesting dev work takes their first round as coding, and do not considers your extra curricular dev work. So you are placing your all hopes in 1 good start up with super offerings that would somehow be amazed by your average profile and offer you a position"
- "start ups are well, startups and may not offer a job security as strong as est. companies"
- "You are probably not as awesome dev as you think you are. for 2 years, you have only learned the concepts , and not launched more than 1 shitty app and a few open source work"

CHOICE 3: NON CODING
>>>>background: "companies coming in college placements have 1-2 rounds of aptitude,logical reasoning , analysis based questions and other non tech tests. There are also online tests available like elitmus,AMCAT, etc which, when cleared with good marks help receive placements from decent established companies like TCS, infosys, accenture,etc"
>>>>+ve points :
- "you will eventually get placed from college, or online tests"
- "there will be a job security, as most of these companies bonds the person for 2-3 years"
>>>> -ve points:
- "You really don't like this. These companies are low profile consultant/services based companies which would put you in any area: from testing to sales, and job offers are again $5000-6000 per annum at max"
- "Since it includes college, the other factors like your average cgpa and 1 backlog will play an opposing role"
- "Again, you are a 70 percentile avg guy. who knows you might not able to crack even these simple tests"

Ugh... I am fucking confused. Please be me, and help.The things that i wrote about myself are true, but the things that i assumed about super companies, start ups or low profile companies might not be correct, these points comes from my limited knowledge ,terrified and confused brain, after all.
:(

Sometimes I think I am a weird nerd, one day I was writing something inside Ubuntu VM for practicing some DSP tech with Python environment on my office computer, someone DM me asking for tech support so I have to pause and go to figure it out. I wanna make some version control or backup stuffs to my little tiny cute .py files, so that I can pick it up when I was at home. And I just plugged my udisk in Ubuntu, copied those files to it, and switched USB port control permission to Windows, and finally git to commit. Actually the next time when I continued to write it at home, I hesitated for a while, should I pull it from git or just take out that udisk from my backpack? #IThinkShareFoldersAreUglyAndDirty
#ButWhyDidICommitUnderWindows?

I feel sad about being in a standstill position in my life right now. everything feels like stopped, and i am not growing.

My only source of income is my job, which does pays well, but not much. I have been in this job for 6 months (3rd job in 3 years) and although it is satisfying in terms of the work i do, everything else is just bleh. quantity of work is a lot, there is chaos everywhere, bosses are incompetent and demanding and worst of all , its hybrid, so am wasting 2-3 days every week.

apart from work, i struggle to make myself useful. outside work hours, i want to earn more money, health, popularity and power.

- for health, i goto gym , which hopefully is the onlh thing going correct in my life. although am not getting any major transformation, the feeling of pain among my muscles feels good and people seems to know me somewhat in there.

- for money, popularity and power , am again at a still.
--- power comes from popularity and money.
--- money comes from ability to influence(and optionally with knowledge) .
--- popularity also comes with knowledge and/or ability to influence.
--- knowledge can be bought/learned.

- above all are my guesses. i haven't yet cracked the exact dependency graph in here. but the simplest thing to get is knowledge and i have been trying to get a hold of it, but in vain

- i have tried a lot of stuff in last 3 years :

--- get better in android ( which i did by working professionally) ,
--- learn web frontend (html/css/js/react, etc ., for which i took courses and i know them now somewhat ) ,
--- learn web backend ( spring, node, flask, aws, etc .,for which i took courses/videos)
--- learn no code stuff (markdown generators, wordpress etc , for which i tried as hobby)
--- learn ios/hybrid stuff(flutter, react native etc, for ehich i watched videos, did courses etc)

- the problem is, am just good at one thing (android) and have a limited knowledge (5-30%) of all the others. companies won't pay me more to be a mediocre full stack dev than what they are paying me now to be a decent junior android dev

- the areas where i lack as of now is DS,Algo, Competitive programming and System designing. these are skills expected for someone trying to crack a good fortune 5xx company

- i am not so sure if i want to do these since there isn't a guarantee whether i will be happy to be in google or amazon. i could guess the amount they would pay me for being a mediocre full stack dev.

- i am not even sure if its good for me to change jobs every few months. i contribute heavily wherever i go, nd i leave at the moment am about to receive a probable reward(probable promotion/increment) for a more concrete reward ( the definite increment from a job switch)

- my existing knowledge is being wasted like the various uselss courses i did in college as i am unable to find a usecase for them. i am tired of making useless jira clones , caclulators and portfolio pages for myself which no one will be using or appreciating.

- keeping the whole tech life aside, my family runs the blood of businessmen and i am not able to progress in that as well. my father was an average grocery shop owner whose shop is now on rent and who is now doing a sales job too. however, their family shop with grandfather and brothers was once a very popular and money minting business 40 years ago.

- i sometimes feel i could do good in business area, but i am a complete blank slate in that department with no one to support (my father is old now)

- alongside non career problems ( midlife crisis, money shortage, no friends ), life feels pretty stagnant right now :/

I have an idea of starting my own business and I need your feedback guys. Literally appreciate any kind of feedback.

So Im an android dev who has 3 years experience under his belt. I am working fulltime and I think its time to scale. I want to open my own agency where I would take on big clients and build apps for them. I personally am able to manage/see through the whole project, handle all communication and also work on the android side if necessary. I would start from smaller projects worth of 30-40k for startups, basically create MVP for them and charge for support after that.

Problem is that as far as I understand if you want to "open your own kitchen" you need to be well connected. I dont know any big clients who would trust and purchase my services, because after all who I am? Im nobody just a dev at this moment. So I need a strategy to build some relationships with businesses.

So Im thinking long game. What if I would first open a recruitment/hiring agency? I would focus in specifically mobile dev recruitment. I have the soft skills and I already participated in dozens of recruitment processes. I also have the tech skills, I would be a competent recruiter. Maybe I could do that for a year, just communicate between devs and clients and place devs. My thinking is that in around one year I would be able to build a massive network of clients and devs.

And then, I could try opening my own dev agency. Using my gathered contacts hopefully I could land some decent projects for start and build my team or outsource from that point on.

Ofcourse Im not sure if I could pull this off alone, I would need a detailed strategy and some mentoring. But what do you think is this a viable plan?

I had to contact technical support for an API. I’m pretty sure I was emailing with a bot because I was getting all sorts of stupid replies.

Me: I’m using your SDK for language X. It’s returned null for some properties. In the user portal, I can see there are values for those properties for the transaction. I don’t know why I’m not receiving them on my end.

Tech Support: Hi! I see the following was sent in the API response. [Sends api response to me.] You can also go the the portal to see those values.

Me: Yeah, I know. You just repeated everything I wrote to you. I don’t want to go to the portal. I told you I want to figure out why your SDK doesn’t seem to map those properties correctly when I receive the api response.

TS: Let me look at the docs. I think you need to send the properties you want in your request in order to get them back in the reply from the api. Such as <property>value<property> in the xml message.

🤨 The docs do not say that. They don’t even imply that.

Me: What the fuck?! That makes absolutely no sense. We have already established that the api **is** returning values for those properties. I want to troubleshoot why your SDK is mapping them as NULL.

WOW! WENDY! YOU ARE THE BEST TECH SUPPORT EVER!
So on my assignment i see a glitch in the course where i cannot get access to the last button.
i contact tech support
me: Hello *explains the situation*
maddie: *please wait i will check on that*
maddie: *are you logged in?*
me: OF COURSE I AM LOGGED IN THEN HOW WOULD I BE TALKING TO U???
maddie: will it be okay if i impersonate as you?
me: w h a t
me: *session timed out* JUST WOW!
next support: > Wendy
me: explains the whole situation and sends screenshot
Wendy: ah i see. wait on that a second
me: *waits ONE HOUR*
Wendy: Please clear your cache and cookies.

what does cache and cookies have to do with a html course bug that blocks access to the last button...
well i guess you can say im stuck in the mud
i can't get out and im stranded i miss maddie the tech support because i got timed out and she was about to spill the real tea but dummy wendy popped up and is talking about cache and cookies LOL

Dear Devranters,

I am once again asking for your knowledge support.

I've been working as a legacy dev for a couple of years now and that is... pretty much it. I am kinda of a mid guy. So I tried to apply here and there and ... I got a number of offers from junior to senior roles in ranges from +/- 50% of my salary.

I am kind of a pesimist. It does look tempting to go for the top senior position with the coolest tech and most salary... but there should be a catch.. right? I am not a great dev and some of the companies have noted that I should be more of a junior dev. I havent worked with most of the tech stacks.

Question: Have you had similar experiences and which job would u pick?

Play games all the time
Oh and think that I am now their tech support :/

Part of my remote work is to have a daily call reporting in on what I have done yesterday and what I am about to today. My colleague calls me for it. She's hired as a tech support and is suddenly assigned to take note and report on my work activities to our boss. Several times, I caught her pretending to know what I'm talking about like with Puppet configurations, Firewall diagnosis packets, ActiveMQ, Regex, etc. Most of the time, I just let it go as its not my job to validate her knowledge on these different but many services. Just do the call, get the report in, carry on. How difficult was that?

Yesterday, our call was left sour because I somehow blew up. I think I've reached my patience with this woman's assumptions to how these services work. Now I feel guilty for yelling at a lady but goddamn she stoopid for fibbing through my ear. Somebody help! What do I do?

If I report to our boss about her technical incompetence (politely), she might get sacked. She's a good tech support as long as she still has her trusty manuals by her, she can fix specific problems. But when it comes to unknown tech to her, she assumed she knew.

If I tell her about her weaknesses, however constructive I can get and as politely as I can get, all the while complimenting something about her, showing her how to improve herself, maybe she'll do better not to ask silly questions like buying a Puppet certificate? At least getting rid of ignorance would definitely help but not sure how she would take it. The worst thing I would imagine is her backfiring and yelling at me and then we ended up fighting.

If I kept quiet and tuck it all into a can, it will eventually implode as we go on.

This is not about her gender. I don't see her as a woman. I see her as a tech support engineer who should know her stuff.

Ok so.

You know you have to deal with annoying things when you take on a guard duty role and yes, we signed up for it because of the mullah.

However, you also want to do this with a reliable and robust monitoring and alerting systemthat you can depend on! And no i am not going to advertise a product for this... What i will tell you is which one to avoid.

Meet Quest "Foglight" ... It does EVERYTHING! It monitors, it alerts, it does trend watching it does fancy shmancy graphics, it does reporting, it is very extendable... WAUW, right! right?

Well, if you were stuck somewhere in 2005-2010 maybe... But this fucklight is cutting short on EVERYTHING

Today , i got called up at 3:30 in the morning (i am typing this after the incident) because this shit of a system has "HIgh Availability" by basically letting the FMS server suck each others jaggons and hope it somehow respons. This is a sort of keepalived thing, but on proprietary java tech..

Oh, yes, it's written on java and... yes.. Java 6
This means that, effectively we are running RHEL5 machines (yes, RHEL 5!!!) because something more modern in place? nope.

I have no idea anymore what i am ranting about, i'm tired, i'm tired of this shit, i'm tired of getting called up just because of some dude has been cussing up a sales representative, sucked each others jaggons and pushed the federal goverment with a shit solution for almost a decade now.

Fuck Foglight
Fuck Quest software, because did you really think you would get enterprise level support for an enterprise product which you payed enterprise euro's for it? You are so naive, how cute...
And consequently : Fuck Dell and Good job Dell.. For purchasing quest software, mess around with it, and then dump it back to the market... Srsly Dell , you were like me when i had this hot ass chick as a girlfriend but later seemed to be too crazy to justifiably tolerate compared to her hotness. Dump it like it's trump.

Oh, and, wauw! Foglight graced us with a successful startup process after .. what.. 6 times restarting? In 2 hours... With 12 CPU's and 128 GB ram and .... oh fuck this you don't deserve such resources.

had to call my college's tech support today (TECHNICALLY yesterday... 0019 atm) and I had to stop several times and say "please hold, i've just broken your site."

why do i end up doing this even when i really don't want to

WHY AM I CURSED

I fucking hate our chairperson in our university

She always gloats that our university js the best in our country like wtf ever since the university got ISO accreditation they went batshit crazy with the students

They cant even land ABET-CAC. Honestly fuck them!! They even want me to shift to another course because i failed to attend 2 months of classes, I was treated for heart problem with proper med cert and all, but they still said that im not good enough that i cant survive in the field that i cant be part of the department because they want people who graduate from the university as top notch people. She even gloated that students in our department have freelance jobs before graduating. FUCK THEM!! Our profs doesnt even know how to properly be a thesis advisor, one of our profs teaching database file org. Doesnt even know hoe to code or even to query like wtf! One of our profs teaches ONLY 5 times in a semester

FUCK THEM THE CHAIRPERSON HERSELF CANT EVEN TEACH AND SHE IS STUCK IN THAT JOB FOR YEARS

Honestly this is why students are degraded! How can someone reach their potential with this how can a country prosper.

The throw that shit at me but i am a founder and president of a tech company running for atleast 2 years now (i dont let the department know of this) im doing shit just to make sure i get a diploma and support myself and the whole team but fuck then they cant even set uo a proper curriculum

Some background:

About 2 months ago, my company wanted to build a micro service that will be used to integrate 3 of our products with external ticketing systems.

So, I was asked to take on this task. Design the service, ensure extendability and universality between our products (all have very different use cases, data models and their own sets of services).

Two weeks of meetings with multiple stakeholders and tech leads. Got the okay by 4-6 people. Built the thing with one other guy in a manner of a week. Stress tested it against one ticketing service that is used in a product my team is developing.

Everyone is happy.

Fast forward to last Thursday night.

“Email from human X”: hey, I extended the shared micro service for ticketing to add support for one of clients ghetto ticketing systems. Review my PR please. P.S. release date is Monday and I am on a personal day on Friday.

I’m thinking. Cool I know this guy. He helped me design this API. He must’ve done good. . . *looks at code* . . . work..... it’s due... Monday? Huh? Personal day? Huh?

So not to shit on the day. He did add much needed support for bear tokens and generalized some of the environment variables. Cleaned up some code. But.... big no no no...

The original code was written with a factory pattern in mind. The solution is supposed to handle communication to multiple 3rd parties, but using the same interfaces.

What did this guy do wrong? Well other than the fact that he basically put me in a spot where if I reject his code, it will look like I’m blocking progress on his code...

His “implementation” is literally copy-paste the entire class. Add 3 be urls to his specific implementation of the API.

Now we have

POST /ticket
PUT /ticket
POST /ticket-scripted
PUT /ticket-scripted
POST /callback

The latter 3 are his additions... only the last one should have been added in reality... why not just add a type to the payload of the post/put? Is he expecting us to write new endpoints for every damn integration? At this rate we might as well not have this component...

But seriously this cheeses me... especially since Monday is my day off! So not only do I have to reject this code. I also have to have a call now with him on my fucking day off!!!!

Arghhhhhh

Work email conversation with a COTS app support tech:

Tech: Could you provide me the following from Sql Server? (instructions followed)

Me: I am not the DBA, but I've sent them the request.

Tech: Could you send me the following from Sql Server while we wait? (Instructions followed)

Me: As I said, I don't have permissions to access what you want.

Tech: Oh, I see now, you most likely don't have proper access to be able to retrieve the information.

Me: ..yeah. Thanks.

I'm the tech support of my whole family. Grandmothers, mom, dad, uncles etc.

But every time my mom opens a facebook account, she calls me for gathering a new e-mail...

I am a friend of my moms 8 different facebook accounts. (probably she uses this account for games credits or like this)

¯\_(ツ)_/¯