Summary of the summary: Boss is an asshole. Root gets angry; boss leaves instead of picking a fight for once. This makes Root sad (and really angry).

Summary: Root has another interaction with her boss. The boss is an asshole. Root is a bitch. Root would have been so so so much more of a bitch if the boss actually fucking responded. Root is sad this didn't happen. Root might have gotten fired. That would have made Root happy. :<

-------------

Le wild blackout appears!

-- Conference call (the short-short version) --
Boss: *freaks out* Fix it! Why aren't you fixing it? You have to fix it.
Me: I'm already fixing it. 😕
Boss: You have to fix it! This is important!
Me: Then let's get off this call so I can focus on fixing it!
Boss: Okay but fix it! *begrudgingly hangs up*

-- Slack --
Me: (posting a running log of what I'm doing) This is what i discovered. this is the cause. these are the possible fixes. I picked this one because it's quick and has few consequences, though it may break ____ so it'll need followup fixes. I'll do those tomorrow. Blackout resolved!

Boss: (apparently doesn't even noticed I fixed his shitty service)

-- Next day --
Boss: I want you to work on [stupid shit] instead.
Me: But what about the followup fixes?
Boss: Top priority! because customer service!
Me: ... fine.

-- Next week (verbatim because wtf) --
Boss: Did we test that [resolution] on ______? No one thought to test this. It didnt cross anyones mind at all? Either you guys can make good decisions and document concerns or I have to be part of every decision [...]. But this is basic. SHould have been a team heads up and said if we are switching this what can it break and can we test it. [sic]

Me: Did you want me to resolve the blackout quickly and allow people to actually use our service, or spend two days checking everything that might possibly have gone wrong? I weighed the possibilities and picked the solution with the quickest implementation with the fewest consequences. You're welcome.

Me: (Quotes boss's "SHould have been a team heads up" and links my "this is what could go wrong" heads-up in Slack)
Boss: (pretends not to even notice)
Boss: (talks about customer service related crap)

What a fucking loser.
I'm so angry he didn't respond and start in on me over it. I wanted to tear him to shreds in front of everyone.

Related:
He tried adding another huge project to my plate earlier today, and I started flipping out on him for all these shitty sales features he keeps dumping on me in place of real work that i still get blamed for not finishing. The contractor stepped in before it got too heated, though, which is probably best because my reaction was pretty unprovoked. The above rant, though? Asshole doesn't read, just blames and yells when he's angry.

I really hate him.

I wonder why banks are always so terribly insecure, given how much money there's for grabs in there for hackers.

Just a while ago I got a new prepaid credit card from bpost, our local postal service that for some reason also does banking. The reason for that being that - thank you 'Murica! - a lot of websites out there don't accept anything but credit cards and PayPal. Because who in their right mind wouldn't use credit cards, right?! As it turns out, it's pretty much every European I've spoken to so far.

That aside, I got that card, all fine and dandy, it's part of the Mastercard network so at least I can get my purchases from those shitty American sites that don't accept anything else now. Looked into the manual of it because bpost's FAQ isn't very clear about what my login data for their online customer area now actually is. Not that their instruction manual was either.

I noticed in that manual that apparently the PIN code can't be changed (for "security reasons", totally not the alternative that probably they didn't want to implement it), and that requesting a forgotten PIN code can be done with as little as calling them up, and they'll then send the password - not a reset form, the password itself! IN THE FUCKING MAIL.

Because that's apparently how financial institutions manage their passwords. The fact that they know your password means that they're storing it in plain text, probably in a database with all the card numbers and CVC's next to it. Wouldn't that be a treasure trove for cybercriminals, I wonder? But YOU the customer can't change your password, because obviously YOU wouldn't be able to maintain a secure password, yet THEY are obviously the ones with all the security and should be the ones to take out of YOUR hands the responsibility to maintain YOUR OWN password.

Banking logic. I fucking love it.

As for their database.. I reckon that that's probably written in COBOL too. Because why wouldn't you.

Minimum wage employers and restaurants asking "and why should we hire you?".

You have 40 vacancies in your area for just your company alone.
You're paying $13.25 an hour when only a year ago you were paying $9.75.

Why should we hire you?

F*ck you, pay me, that's why.

You're not f*cking NASA
You're a God damn chain restaurant with a 40% turnover rate, who's employees probably shoot up in the bathroom on the rare occasion they even get a break.

I looked at the guy with all the annoyance I could muster, stared him down for a good five seconds and said. "You pay a few dollars over minimum. You're job is not important enough to even ask that question. Have a nice day." And got up and left.

Dude followed me and stuttered " hold up. I was just..."

But I was already out the door.

You were just what mark? Asking a dumbfuck question as if you had any leverage at all?

Your competitor *across the street* is offering 50 cents *more* per hour, and has guaranteed breaks.

What, did you forget 2008 and how you treated millions of people as disposable? The little part where you and most american industries demanded passion, without pay raises? Promotions without benefits? The jobs that if you worked hard, rather than a promotion or a pay raise, your reward was more work and less hours to finish?

You assholes thought we forgot about that? How you shipped millions of jobs overseas, blamed it on "automation" (chinese and indian slave labor), and then pointed the finger at millions of impoverished people as "lazy" in places like Detroit and Pittsburgh and told them "you just got to work harder and smarter!" Or "just get a small loan and create the next google!" from the comfort of your yachts? I'm looking at you bane corp.

No, now the shoes on the other foot motherf*ckers. Hows it feel needing all *us* commoners? "Why should we hire you?"

No, why should *I* WORK FOR YOU?
Cuz I saw THREE dirty tables coming in. A line of people that could be being served. A line that could have been optimized with the proper table count and some simple changes. A menu that doesnt even incentivize your biggest sellers and a dozen other things your store is doing wrong.

Think mark, think!

This is one of those braindead questions employers paying sub $18 an hour ask, because they suffered so much brain drain from years of payola profits from too-big-to-fail wallstreet bailouts, that they forgot they are not king midas, unless they are the king midas of shit, because increasingly everything corporate America touches turns into shit.

And while were on the subject, stopping bringing in outside management to stores. It destroys team cohesion, staff morale, pisses off people *on site* who *actually know* the team, the stores daily activities and processes, and who are better fit for that role. You bring in disinterested outside management, and it's one of the biggest red flags I've ever seen: these smarmy selfcongratulating f*cks who know nothing about the particular store, have no connection to the staff, go on firing sprees or alienation-sprees to hire in friends, fuck up the schedules because again they know nothing about the employees, and then move on after a few years to greener pastures, leaving a barren radioactive wasteland of chain smokers and burnt out staff in their wake.

Dear corporate America, your free ride on the public's good will is over. It's over.

Now you're in the bitch seat. Come sit at my desk and explain to me, EXPLAIN TO ME, why I should sweat and labor to save your shitty company hemorrhaging money like a bleeding crack-addicted hobo dying with a sucking chest wound from a chicago skidrow friday-night drive-by?

You dont deserve it. Your management and company culture is worse than incompetent. It's full of smiley guys expounding about their passion for customer service while giving each other sloppy BJs in broom closets, a veritable cornucopia of cult-like corporate dick suckers *and* dickheads, proclaiming, no...PROFESSING (hence "professional") their undying allegiance and dedication to their corporate family with the intensity of cujo, foaming at the mouth, or Mitt Romney preparing for a photoshoot, plastic smiles and feigned laughs.

Dont forget to wipe your chin, asshole. It's not Ronald McDonald your blowing, but it's definitely not Gordon f*cking Ramsey either.

Would you like fries with that?

HP sucks because:
shitty hinges,
shitty build quality,
shitty USB ports,
shitty customer service,
shitty website

I’ve had enough of shitty ISPs. Time to shame them 😈

Here in the UK, we have a company called TalkTalk who treat their customers as whores by not giving a shit and taking all their money.

I have had an ongoing issue for about 9 months now where our internet is more unstable, but also slower. We pay for 72Mbps at which we used to get, but now our internet tops out at 30Mbps if we are lucky. It can be 20Mbps one minute and 7Mbps the next, and I’ve had it drop below 1Mbps for no goddam reason.

I’ve spoken (well, argued) argued to their so called customer service department over phone and live chat explaining the situation and all they’ve done is said “restart your router”, or “we’ll send out a new router, it’s probably a WiFi issue”, or some bullshit like “I’ve ‘changed’ something on my end”. On one conversation with a so called technician, I had to explain how networking actually worded, and and even called a 7Mbps acceptable when we were paying for 10x that!!!!!

The thing that makes it worse is they actually have systems that detect any issues with customers internet lines, but they only alert the customer to the issue through an online portal, telling the customer to call up and get it dealt with rather than passing the info to a tech department and having issues fixed without the customer knowing unless it’s absolutely necessary.

So 9 months in and I still have a fluctuating, unstable internet connection which is slow and overpriced with no tunnel in sight. GIVE ME BACK MY GODDAMN MONEY YOU FUCKING THIEVING BASTARDS.

So, it's time to fucking rant!

Location: A small startup where direct contact with C-Level members is frequent.

A while back we had a customer using our SaaS product who had gripes about the way it worked.

He contacted our CEO and made a bunch of claims based on bad assumptions.

In the end, he wanted all images removed from his site. I was pulled aside by the CEO and asked if I could handle this for him and make a new screen for them without images.

So I did. I tried to discuss and get deeper into the problem by saying "this seems like a symptom of a problem and not the actual problem. What do you think?" He responded with "That was his request so it must be the problem if it won't take long then let's fix it for him.

- a week later

The problem is fixed and in the wild. No more images. Now he has another request :/

He does not like the pagination on his site. He says " I shouldn't have to click a button when I scroll so I want the be able to scroll and see all my products!"

This time the CEO asks me if this can easily be done and I take him aside and say "no, this will be a big change to our system and will need to be discussed with the team."

The main point I make is that we should go down and spend some time with this customer to find out what the real problem is.

After a half hour of discussion about the real issue he decided to bring in the CTO.

In the end, we implemented infinite scroll, dropping our current product building tasks to service one customer (yeah, it's a bad scene). But we got infinite scroll built and shipped.

- 2 Weeks later

This time he demands that infinite scroll isn't good enough. "If I scroll fast then I have to wait for them to load, they should all load at once!"

This time I have had enough. I can see the CEO is coming over to me to as me how much work is in this. I tell him there are 3 things I have to say...

1. I'm going to implement exactly what he asked by the end of the day.
2. We will only release it to him because it is going to be a shit-show loading everything at once, the load times will be mental!
3. We should fire this customer, right now.

So, I built it. Customer hated it (of course, who the fuck wants to wait 30s for loading. That's basically a lifetime). We changed it back and he was still mad.

- 2 weeks later

Customer leaves. Good riddance.

- sometime later

I am in the customer's store on a road trip. I get a feel for how their store works and they have a different system for making things operate.

It turns out that they did not know what the real problem was. They actually needed a completely different system (from a UX perspective) for accessing their data.

To top it all off, the system would have taken less time to build than the shitty fixes we made over weeks of work. FFS

I guess the moral of the rant is to find the problem, not a symptom of the problem.

Customer service my ass. I wouldn't even call it service. All you could do is check if it's working now. Of course it's​ working... I've​ just told you it's fucking working 2 minutes then inaccessible for fucking 10.

And when I tell you that your service had began to loose quality in the past few months you just sit there in FUCKING SILENCE. MOTHERFUCKER JUST TELL ME THAT YOU CAN'T DO ANYTHING ABOUT IT... OR SORRY... OR GO FUCK YOURSELF, NOT MY JOB... I DON'T FUCKING CARE JUST DON'T SIT THERE IN SILENCE UNTIL I HAVE ENOUGH AND HANG UP... I WASN'T EVEN SHOUTED TO HIM. I was disappointed but not angry... Not until you decided to just ignore me, fucktard...

Needless to say just when I hung up it stopped working again. -.-

So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.

On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.

Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.

Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.

But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.

Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.

As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.

Pretty sure the other guy i talked to was a developer.

This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..

I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy.

I got into development only a short time ago.

My mother paired up with a partner who was a dev making some serious cheddar when I was just barely not a teenager anymore, while I was working shitty low-wage customer service gigs.

Honestly, the only reason either of them could give me for doing it was the money.

A couple years went by, I was extremely fortunate: found a job within 6 weeks of finishing a year-long program at the local technical college which only yielded me a basic cert. By that time, my mother's partner had long lost their job, and I had paid their rent (twice my own) on two separate occasions. I went from usually having about a hundred dollars after bills to last me until next paycheck to five times that.

A couple more years go by, I'm doing pretty well supporting my own family now (my wife and child, not anyone else) and somehow doing way better now than the people who spurred me ever did. I no longer have a reason to compulsively check my bank account out of worry that I'm overdrawn.

Now I'm locked in an endless battle in my mind to find a correction for every flaw in my life, or at the very least a workaround. I go to bed and wake up thinking about the same things: my work. Buuuutttt.... My family has everything they could ever need and more.

So I guess I could say the support I got from my family was:
* an initial nudge in the "right" direction
* a reality check on what the industry can be like
* a sentence to eternal damnation by changing my paradigm on everything

It really sucks when you realize that you're gonna end up despising a programming language just from having an extremely shitty first experience with it.

About ten weeks ago I was forced to, despite that I was SUPPOSED to be able to choose the language myself, to learn C++ for this course when having literally not a single fucking bit of experience with it whatsoever. And that's pretty soon after already having a beyond shitty experience with the very same school AND the same teacher. (The school I study at "rent" courses from other schools, this is one of them.)

I have the final exam on Monday and I'm allowed to have a book on C++ with me to use as reference, as (I'm pretty sure) I won't have internet access on the computer I'll be doing the test on. I ordered a book with express shipping to be here during this week, Friday at the latest. Never arrived. Called customer service at the book store and apparently it was supposed to have shipped yesterday but hadn't and they didn't know why (fucking awesome girl at the customer service btw, 11/10 quality service). So we cancelled the order, sure, we get the money back, but I still won't have a reference for a language I barely know at all. (No need to mention libraries, did that, dead end.)

Oh, and about that school and that earlier experience I spoke of, because if their inability to do their motherfucking jobs, earlier this year I ended up struggling with money for a couple of months. I really want to fucking strangle these assholes and have them pay my fucking bills to cover the shit that THEY caused.

TLDR; I'm gonna end up hating C++ because of shitty fucking teachers at an even shittier school.

I don't even know if the shitty rant gets through this unreliable service I pay for with my money. I want to fucking wrap my hand in that money, light it up and fucking beat your teeth out while shoving this fucking money down your greedy, second arseholes. Honestly, what am I paying you for. These last couple of days your service was less reliable than a drunkard behind the wheel trying to drive in a straight line. Exactly this fucking week where there's a fucking hackathon. This very fucking week l where I got to be the team leader, you make me look like a fucking unreliable internet twat who just talks big. This very fucking week I'm given a internet service that doesn't even let me communicate with my team mates. Why do you dare to display fucking 3g? Is the the force my fist should take? Is it the fucking amount of gallons of acid you want to be showered with? Well fucking pay that shit with the money you earned. Just let me fucking work, let me give my best, give me a fucking way to look at the docs, give me a fucking way to test my code (chat bot), give me a fucking way to tell you to go fuck yourself using your fucking antennas, maybe thst will help.

Kindly, a pissed of customer who's rage makes the heatwave look like a lesser evil.