I have this old lady that I help from time to time with her computer issues.

She is nice, so I feel compelled to help her.

Get a call one day.

Lady : "hello, my internet and email isn't working, I've tried everything, could you maybe help me?"

Me : "Sure, ill come over after work and check it out"

*arrive at her house*

Lady : "you see, none of the web pages load, and my email refuses to sync. Should I call (insert isp name), or can you fix it?"

Me : I'm sure I can get it, gimme a sec.

*find the issue in a sec or two, dunno how to tell her about it, she isn't totally stupid*

Me : "Uhh, I don't know if you checked, but the ether.. internet cable isn't plugged in"

Lady : *realizes the wtf moment I'm having, obviously feeling very stupid*

Me : "Don't worry, happens to the best of us"

Obviously I lied a little, most of us would probably check the damn cable. Sometimes is just better to make people not feel like its their fault. People learn better when they don't feel like something is making a fool of them.

I have helped this lady with so many things that are just straight out of this world.

The one time she tried emailing 37mb tiff files over her 315kbps network.

Another time she said her email was not syncing, so I went to her house and clicked the "sync" button.

She even once phoned me to get their wifi password.

I just like helping her, somehow it makes me feel as if we all have something to learn.

Fuck ISP. Just moved to nz. Explain to this company im working at home on the internet. Need it fast.

Takes 8 days to get the 📦 in a country of 5 million people. Wtf.

Box does not contain all default connections for box to work in a default house hold.

Call them. Tells me i have to go get it myself because i didnt request it. Fuck you or did you just fuck me.

Pay 100 dollars (this is in new zealand even though it feels like afghanistan. Not trying to offenecse any on here btw) a month for unlimited internet and phoneline.

They forget to put on the phone line.

Pay their fucking stupid 4 dollar cable insurance because new zealand has houses built for fucking cave people with 0 insolation and prone to dampness.

First day connections dont work. Well is that not fucking beautiful. I actually payed 4 worthy dollars.

WRONG YOU MOTHER FUCKER.

They tell me i didnt take the insurance.i go mayhem tell them how useless they are. So they send some one 8am the next mornin while activating the insurance. Ho yeah they also told me they forgot to include landline in my account.

Now 2 days in everything works im happy. Wake up to “your account has been suspended because you went over the max 200$ of your credit. You owe us 250$ before you can re-activate your account....

Inside boiling. Rudness and caps just won`t help.... I need some blood.... Some ISP blood....

So my ISP decided it was ok for them to log into my router remotely and re enable the wifi.

I turned it off for a reason and no your excuse that it will improve my upload speed is bullshit you stupid patronising fucking shithead.

I'm now seriously looking into cancelling my service with you because you don't respect your customers or their wishes.

Also I'm guessing there's a default backdoor password into the router as I changed all the passwords I could find. Meaning the whole thing is horribly insecure.

!dev
I am about to move into my own house. Yay. But every ISP I called is very insistent that there is no house there.
"Are you sure you entered the right building number? The entered house does not exist." Yes it does! And it has existed since 1912...
Stupid Germany with its stupidly bad internet infrastructure. I guess that's what you get for privatizing the network.

How fucking stupid can people actually be?!
So a Swiss ISP called "Swisscom" is giving out a Picasso, like the real thing for you to keep at home for a few days or so... and they built sensors into the Frame... AND THEY HAVE A FUCKING PICTURE OF THE GPS SENSOR IN THE VIDEO! Thats not the worst... why not OPEN UP THE FRAME AND STEAL THE PICTURE?!

Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!

Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.

Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.

So this will be my first rant/story sorry if it gets too long.

So finished work and I was like finally some days off, went to bed, woke up the next morning, went to near city to take care of some work, went back and I noticed they were digging the ground near my place, as I've found out from neighbors they were changing some pipes, well ok no problem arrived home, sat on my PC to study a bit and do a bit gaming, but guess what?? NO INTERNET well ok contacted the ISP, the idiots told me it will take them 2 days to arrive WTF? is this 2018 or 1918?? I was so pissed off but ok the next day they called me that they arrived, they checked and said that they will need to fix some wires they will return the same day.. so I've waited few hours but no internet, the asholes didn't came, so the next day they arrived and guess what?! the idiots that digged the holes cut the wires, instead of fucking contacting the ISP to ask for supervisor to tell them where they can dig they didn't know what was the fire for and they thought oh well lets cut the fucking wire, and instead of stopping and contacting the ISP about their mistake they continued with the digging and cut the wire at 3 places, so the ISP at the end called the police, the plumbers that did the digging where just laughing, why do you laugh you primitive ashole, even 10 year old would first ask if it can continue if it finds something that he didn't know about it (I call primitive the person not the job title), and the best part is that the idiots not only they cut the wire at 3 places they also took part of it out of the ground and then they filled the holes back! Now I won't have internet for 2 fucking weeks, yes in 2018 this is happening, at that moment I was so pissed, but kept my cool and contacted the ISP to give me LTE USB stick to use it for the next 2 weeks, sadly they couldn't do that wtf??? So I asked politely who will pay the damage for me not working for 2 weeks and they said that they will gladly pay the damage.. So I was confused because that literally meant that they will compassed me for the 2 weeks, so I re-asked are they sure about that and they said yes, so lets see what it will be done, in the meantime I solved the internet problem by using my phone to access internet on the PC.. But still its amazing how primitive people can be and how ISP don't have alternative solutions for such cases, just to point out this sam ISP bragged how they will be among the first to bring 5G when it arrives... LOL

Last week I wired up my home network (including custom modem and routers) myself, because the stuff my ISP wanted me to use was garbage.
Luckily Germany has "router-freedom" so ISPs are not allowed to force us to use their device to dial into the network.
I did everything myself, because the 'technicians' they kept sending me were just idiots who didn't know anything, considering the highly paid job they are doing. Usually they told me, to get the device from my ISP, because my "Router" (actually a business grade, standalone Modem by Cisco, to feed my Router) didn't even have WiFi ( lol ). Also all Technicians didn't arrive at the agreed date but at some other time. I wasn't able to wait any longer.
So I did it myself.

Consider me something more like a student of theoretical computer science. Not actually supposed to be experienced with hardware stuff.

The ISP is serving me with a DOCSIS 3.0 Network based on the television cable network in my city. For some reason they are providing the internet-access to only one socket in the apartment, which has a rather uncommon "WICLIC" connector. After having trouble getting an adapter for WICLIC to common coaxial F-Connectors (used by every DOCSIS-Modem), I made one myself.

After setting up everything (not that hard, once the connectors fit) my modem told me, that, while I'm perfectly connected to the ISPs internal Network, I still can't access the internet.

So I called the ISP...
After getting ranted at, about that what I'm doing is illegal and only certified employees are allowed to do this and I will break more, than actually do good and that I can't just connect my own "Router" (again I needed to correct her: Modem) I hang up the phone.
Also she accused me of hacking their devices because I'm not supposed to see my IP address... (My Modem told me on its web interface. I didn't even need telnet for that.)
I went to the ISPs head office, told the first desk as many technical terms as I could remember and got forwarded to something like the main technician.

He was a really nice guy. The only sane and qualified person I dealt with at this company. He asked me for my Address and Device Model, I told him my MAC and last internal IP, I had seen and he activated my internet access within a minute.
We talked a while about the stupid connector that ISP is using in the homes and he gifted me some nicer adapters to connect my modem to the wall.

Why do ISPs hate their customers that much?

Oh, you've found a work around for your browser caching? No problem, here's DNS caching so you can fuck with your code again... and not know what the issue is

~ Sincerely, ISP

Stupid isp - no internet for more than 13h now. This happens way too often (once or twice a month for a whole day) I’m trying to keep calm and don’t explode in fuckery language but there are people who can’t run their business or really relying on working internet connection. (Unitymedia - stay aware of these fcktards) Wuuusaaa... but I found out that the chrome trex got a nice little party hat.

i need an adult. I know noone who would understand my worries, so you guys need to be it.

i have a nextcloud running on my raspberry pi. performance is horrible, dont ask, but it works.

i mostly use it to backup the photos of my phone sd card every night when my phone charges. Internally this works good. If i am elseplace it wont for obvious reasons.

In my youthful joy of doom i opened port 443 and forward it to my raspi. I get internet via cable and my ip is pretty much static (it was the same for 10 months). So external access is provided.

Now i thought, its stupid that i cannot sign an ssl certificate cause i dont have a domain. Lets buy domain. But before i do that i did some try runs with duckdns to test the principle.

Some back and forth, it works now. Pretty god, i could even make a cron job on the raspbi to renew (that should work right?). Only problem. randoname.duckdns.org doesnt work internally. Or should not at least.

So i googled a bit and it turns out that my router (a cable fritz!box i bought myself) can be a local network dns. Or cannot. Regardless what i try, it doesnt accept the changed config file.

Now the problem.

It works anyway. randoname.duckdns.org points to my external "static" ip and resolves to that from my internal network..so it works on my phone or laptop. if i traceroute the thing it goes via two hops out and finishes in less than 1ms.

Now to the problem:
I have no fokkin clue why. The expected behaviour would be that it shouldnt work. If i do what i intended todo on pc in the hosts file tracert works correctly, directly pointing to the internal ip.

What i cannot figure out, is it the fritz!box being smart? Is it my ISP being smart?

Reason to rant: i have absolutly NOONE to ask, i know not a single person who would even understand what troubles me. I want to learn, i want to know WHY not just some mindless russian patchwork of "if it works its good enough".

thats depressing.

I got enrolled in 'extracurricular activity' in second grade of my elementary school. We were playing some games at first, but later teacher started to show us programming and explained the matter very well considering we all were 8 y olds. I got interested and while others would play games I was coding and solved assignments teacher gave us.

My family thought that computer will make me stupid, thinking it was made just for playing games. They promised me to get me the computer if I had highest grades in school. I did, not all of them but tried really hard to be the best, despite that I waited for years and still being close to have aced every subject in the meantime.

I got my first computer when I was 16.

Since that day I was constantly reminded that I am wasting my life away sitting at this stupid box.

Later when I got the job that was well payed, they acknowledged that they were wrong to do that for majority of my life.

My parents are unable to explain what I do at the job as they were never interested in what I really do. "Something with computers" is most common answer you can hear from them.

My parents are non-technical people and they still don't understand how that box works and God forbid that they buy something online. My father even rejects to use smartphone.

They also thought that I'm no college material despite always being in top 5 students of the year (not class, but whole year).

They had other plans for me, but I was aware of that and didn't gave a f00ck about what they want with my life. I knew what I want and that was all exactly opposite of what my parents would like.

I was not the child they wanted, but was good son, even helped them and worked student jobs to pay some bills and to help them financially and still they struggled so hard to find some flaw to my character and decisions just to make their point but more than often failed miserably and just proved how wrong they were and how they don't think anything trough.

Only one who really supported me was my elder sister as she knew I was doing the right thing! She also did it her way and I am proud of her as both of us were dealing with 2 tough customers.

long rant, but wanted to add one more thing, I was never into sport, but was training tae kwon do and was really into it and was decent at it among my peers. When I was going to national competition, on my way out of the house all I got from my parents was: "why are you even going there when you will immediately loose, is it just to travel a bit?"

TL;DR: my family supported me less in my life than worst phone call you had with IT support at your worse ISP!