So, I'm living in a completely computer illiterate family and I was called to help my father with something on a Laptop where he wanted to stream his favorite Soccer-Club.

So I walk up to him, ask what's wrong, and he says (roughly translated from German) "That thing doesn't work!"

And I'm just like ((Wat u mean))
So I ask him to explain the problem in detail.
Apparently his streaming service wasn't loading his stream.

Well damn I say, try searching for the problem on Google and find a solution.
((But no no no imma just call my son for everything that's freaking wrong with tech, he sure knows what to do))

As I'm not that experienced with Webservices as of yet, I had no idea what to do.

He was fucking furious!

"You always act like you know everything about tech and programs and stuff and can't even help me with fixing this Stream-Thing?!"

I responded simply by saying "It's not my area of work!"

Seems like he didn't know the difference between TECH-JESUS and hobbyist software engineer.

So I stand there and he just goes on one of these typical boomer tech illiterate rants, of which I'm sure you can imagine enough being on this platform.

tl;Dr; It pisses me of big time how people are not even trying to understand technology, nor attempting to help themselves by eG. Googling some simple problem, but rather just ask around and then being pissed off if the asked person just doesn't know the answer or can't help!

!story

As is the case with many of you, I am also the de facto technology fixer for my family, and usually the first one they call when something goes wrong.

Usually it's a 'something wants to update, should I do it?' simple issue. Other times I have to remote connect to see why Word isn't uploading templates correctly or whatever.

Yesterday was different though.

Me: So whatcha need?
Mom: Well, my office has recently wanted me to be remote-capable in case they need me for something and they don't have the right people to fix it (she's been working at the same office for 20+ years and knows basically everything)
Me: Okay. So I guess they're setting up a VPN for this?
Mom: Yes. And I was calling because they might try and install it on my personal laptop and I wanted to know whether or not I should be concerned about our IT guys being able to look at or steal all my personal data.

I then proceeded to explain how a VPN works and that convincing her company to provide her with a separate computer would be the safest option and whatnot. But I was honestly really surprised that she was concerned to begin with.

For a while now, it seems there's been one story after another of companies being irresponsible with their customer's data, with little to no reprocussion or action that could really make a difference.

But as a direct result, we're now getting to the point where even the tech illiterate are becoming more aware of how this is effecting them.

It gave me hope for the future in an industry where many times there is very little. And I hope it does for you as well.

Thanks, mom. I'm proud of you.