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Search - "unhappy client"
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Good Morning!, its time for practiseSafeHex's most incompetent co-worker!
Todays contestant is a very special one.
*sitcom audience: WHY?*
Glad you asked, you see if you were to look at his linkedin profile, you would see a job title unlike any you've seen before.
*sitcom audience oooooooohhhhhh*
were not talking software developer, engineer, tech lead, designer, CTO, CEO or anything like that, No No our new entrant "G" surpasses all of those with the title ..... "Software extraordinaire".
*sitcom audience laughs hysterically*
I KNOW!, wtf does that even mean! as a previous dev-ranter pointed out does this mean he IS quality code? I'd say he's more like a trash can ... where his code belongs
*ba dum tsssss*
Ok ok, lets get on with the show, heres some reasons why "G" is on the show:
One of G's tasks was to build an analytics gathering library for iOS, similar to google analytics where you track pages and events (we couldn't use google's). G was SO good at this job he implemented 2 features we didn't even ask for:
- If the library was unable to load its config file (for any reason) it would throw an uncatchable system integrity error, crashing the app.
- If anything was passed into any of the functions that wasn't expected (null, empty array etc.) it would crash the app as it was "more efficient" to not do any sanity checks inside the library.
This caused a lot of issues as some of the data needed to come from the clients server. The day we launched the app, within the first 3 hours we had over 40k crash logs and a VERY angry client.
Now, what makes this story important is not the bugs themselves, come on how many times have we all done something stupid? No the issue here was G defended all of this as the right thing to do!
.. and no he wasn't stoned or drunk!
G claimed if he couldn't get the right settings / params he wouldn't be able to track the event and then our CEO wouldn't have our usage data. To which I replied:
"So your solution was to not give the client an app instead? ... which also doesn't give the CEO his data".
He got very angry and asked me "what would you do then?". I offered a solution something like why not have a default tag for "error" or "unknown" where if theres an issue, we send up whatever we have, plus the file name and store it somewhere else. I was told I was being ridiculous as it wasn't built to track anything like that and that would never work ... his solution? ... pull the library out of the app and forget it.
... once again giving everyone no data.
G later moved onto another cross-platform style project. Backend team were particularly unhappy as they got no spec of what needed to be done. All they knew was it was a single endpoint dealing with very complex model. There was no Java classes, super classes, abstract classes or even interfaces, just this huge chunk of mocked data. So myself and the lead sat down with him, and asked where the interfaces for the backend where, or designs / architecture for them etc.
His response, to this day frightens me ... not makes me angry, not bewilders me ... scares the living shit out of me that people like this exist in the world and have successful careers.
G: "hhhmmm, I know how to build an interface, but i've never understood them ... Like lets say I have an interface, what now? how does that help me in any way? I can't physically use it, does it not just use up time building it for no reason?"
us: "... ... how are the backend team suppose to understand the model, its types, integrate it into the other systems?"
G: "Can I not just tell them and they can write it down?"
**
I'll just pause here for a moment, as you'll likely need to read that again out of sheer disbelief
**
I've never seen someone die inside the way the lead did. He started a syllable and his face just dropped, eyes glazed over and he instantly lost all the will to live. He replied:
" wel ............... it doesn't matter ... its not important ... I have to go, good luck with the project"
*killed the screen share and left the room*
now I know you are all dying in suspense to know what happened to that project, I can drop the shocking bombshell that it was in fact cancelled. Thankfully only ~350 man hours were spent on it
... yep, not a typo.
G's crowning achievement however will go down in history. VERY long story short, backend got deployed to the server and EVERYTHING broke. Lead investigated, found mistakes and config issues on every second line, load balancer wasn't even starting up. When asked had this been tested before it was deployed:
G: "Yeah I tested it on my machine, it worked fine"
lead: "... and on the server?"
G: "no, my machine will do the same thing"
lead: "do you have a load balancer and multiple VM's?"
G: "no, but Java is Java"
... and with that its time to end todays episode. Will G be our most incompetent? ... maybe.
Tune in later for more practiceSafeHex's most incompetent co-worker!!!31 -
The beginning of my freelancing time. I was so naive. Didn't even used contracts...
This one client wanted a website with 2 specific features until a certain time. It should look nice, but only the features functionality was defined. All seemed reasonable at first.
I delivered 2 weeks before the deadline. The client was furious, as it didn't look like they imagined. They wrote me 8 lengthy emails with very fractioned feedback. It was becoming unreasonable.
But hey, I'm a newbie in this business. I have to make myself a name, I thought.
Oh was I naive....
This whole project went on for 2 more months. The client was unhappy with every change and 2-5 emails a day with new demands were coming in. I was changing things they wanted done 2 days ago, because they changed their mind.
Then they started to get personal. They were insulting me and even my family. My self-confidence dropped to an all-time low.
In the end I just sent them all the code for free and went to therapy.
BTW: this was also my most important experience, as things went up hill from then on. As Yoda once said: The greatest teacher, failure is.8 -
First thing this morning I heard my boss had taken some PSDs to a client today. I thought it was a bit weird because he doesn't have a laptop. Midday I got a call to say all my PSDs were corrupted:
"I'm with the client now. We're very unhappy, we can't get your files to open."
"Oh, right. They should be fine. What version of Photoshop are you using?"
"The latest."
"Okay, what's the error?"
"There isn't one."
"Okay, so it's freezing?"
"No, we can't see the files at all."
"Which laptop are you using?"
"The Nexus."
"The what?"
"That tablet thing."
So after about 20 minutes we figured out he's copied the PSDs and a shortcut to Photoshop on to a USB stick. Then plugged the USB into a USB to micro USB cable and stuck that in an Android Nexus. Expecting to open Photoshop.exe and the PSDs.
I don't mind people being confused with technology but when it's your own boss, who doesn't even bother to let you know anything, then phones up and tells you off you just want to strangle him.16 -
That feeling when the company looses a 120k account and it is blamed on your expert opinion and poor handling off the situation when It's really the fuckwits in sales who in their greed for provisions make shitty pitches.
I got a call to attend a meeting with a customer. Present was also the "developer" from the customers side who was to oversee the projects. The pitch was made earlier, but no information was provided beforehand so I was going in blind, covering for a suddenly absent lead. The point was to roughly present how the project was to be executed and I was told to voice my opinion on development time estimate that the clients expert had given. They were outsourcing and had already fired their whole team.
I gave a number based on the provided information and all hell breaks loose. Suddenly it's a total circle jerk. Shit goes down. The "dev" tells that he can do it himself in half the time and starts showing some shitExcelsOfTotalAbsurdness that prove it. I calculate his claim and end up with a result that he has 60+ hours in his day, so I ask why doesn't he do it then? Why the outsourcing if they could just give him a raise and save a ton of cash.. sudden silence and you just can hear the rusty gears turn while they try to make a new excuse.
Well it went south. Today I found out that the client was our sales guys buddy. so TL;DR of it was that our sales guy was trying to make a quick buck and give a break to his buddy and hang the shitbucket on our team. I pointed out that this was a shitty business deal that would go into the red, but the sales guy turned it around and now "I cost company 120k/month account on a long project" and because I acted unprofessionally customer is unhappy.
I FUCKING HATE THIS SHIT
secretly hoping to get fired over this10 -
Contenders for arseholes this week
- Elasticsearch as their implemented product identification and integration in client libraries like Python to exclude OpenSearch made a lot of things very painful. Yay....
- Microsoft decided to integrate kill switches in Exchange. Yeah.... Great stuff.
- Atlassian has another week of dumbness - after they botch release after release, they killed Slack with DNS
- Adoptium still hasn't managed to provide repositories after fucking up it's transition from AdoptOpenJDK
- No, a project with JDK 8 makes no sense anymore, take that shit and burn it. JDK 11 the same, would be great if we had a Repository working for JDK 17 Adoptium....
- unwanking a TLS setup by integrating an intermediary load balancer to deal with several outdated TLS implementation is a kind of thing that's really scary...
(TLS 1.3 in, TLS 1.1 - TLS 1.3 out... Theoretically all solutions have TLS 1.2… most of them non working. Solutions is a wild bunch from different vendors)
- If you buy a fucking new Apple with an Arm Chipset, ram it up so far up your arse it gets dissolved in stomach acid.
It's an arm. There's tons of compatibility problems of course. No you shouldn't listen to what the marketing says. No I cannot shit rainbows and make it work.
- German election. No politics I know, but still.
- New neighbors decided to move in. Friendly person's. Except I wanted to murder them since they choose 22 o clock for moving time.
- I forgot putting the heater on. Ever woken up frozen like fuck and having a hard week... It's a good combo to break any form of motivation.
The company next to me is renovating. Waking up to the feeling of an earth quake because they demolish their old building is another thing that makes me unhappy.
It's Friday. I survived.17 -
I remember at a company that I was working as a Drupal developer, I had finished building a website (both designed and developed it) using Drupal 7. I was very satisfied with the result and the way the company was operating, I had to show it to the project manager and he would say if it was OK to show it to the boss and then I would contact the client to say that we are finished.
When I showed it to the PM, he provided some changes from his personal "I know everything" book and after I made them, we both went to the boss' office. Keep in mind that I had built the website following the clients notes and preferences (custom sliders, certain color swatches etc.) and I was on point.
So, after we entered the office, we sat and I was pumped to hear good news. But, not a minute passed since the page loaded and the boss was clearly unhappy with the result, and more specifically with the changes that the PM provided (not even my fault). When he finished talking, I tried to explain that I followed exactly what the client said and executed accordingly, without the changes that the PM had put on the table. Suddenly, the boss' face was angered and turning red(ish). He started shouting at me and saying that I was not experienced enough to know what I am saying (I was 21 years old at the time), and that they had the experience to criticize if the website was ready or not and if the client would like it, pointing out that I wasn't capable of knowing what the client needed.
I was bursting in my chest, I felt a fire burning with anger and righteousness, but I turned my face down and apologized. It SUCKED! It felt SO bad. I took the notes that he said (which changed 90% of the website's design) and after that I called the client.
I felt some kind of vengeance when the client started shouting at the PM, when he saw the website. He yelled and said that, the design that the boss chose, was not remotely close to what the client had requested.
Next day after I finished the website with the design I had provided, the boss was looking at me like a (proud) wet cat, saying 'well done' but not another word, while entering his office.
Well, at least the client was happy at the end! That's all that matters, right?4 -
I'd been with the company for maybe two weeks, pushed some changes and updates to a client's site on a Friday afternoon as instructed by my boss, checked everything over and it's all fine.
Come Monday morning and this client is seriously miffed, not all of the changes had applied and the site was a mess all weekend. Turns out a bug with the caching plugin meant what we were getting in the office was different to outside.
Meetings were held and a new QA procedure was put in place.undefined i'm getting fired new guy oops unhappy client wk50 don't deploy changes on friday caching problem -
I posted a rant a while back about a contract I was working that was making me particularly unhappy.
I didn't notice at the time but my studies had taken a turn for the worse, my concentration had begun to wane and I started struggling to finish work.
I was miserable and the client had figured and pulled me up on it, I turned the working relationship around and the client was happy.
That was two weeks ago, Monday I was called into a room with the managers, manager straight to the point "contract is being cut short" (I was contracted to the end of the year but was seriously considering handing my notice in that day anyway).
They made the decision for me, awesome!
Also I was given the two weeks notice as paid but asked not to come to the office again and had to hand in all my equipment that day.
Could I have been that much of an arsehole to deal with that they thought it would be better for all concerned that I have no further dealing with any of them?
Talking to teammates it does appear that I was getting special treatment from management, I think if it is me I need to address this before moving on to the next contract so I don't get myself in the same predicament.
Although two weeks paid leave was a quite nice bonus 👍 -
Why does EJB not allow me to access the methods. works, works, works for 3 methods and bam client access exception for the fourth one. Is there like a method count or something. I dunno if glassfish is unhappy for some reason. PermitAll, refershed Netbeans like a million times. I dunno could just use nodejs and javascript but project constraints.
Okay, enough for my first rant. I will debug away :(