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"The customer reports that port 21 is closed on our FTP site. They said that port 443 is open, and wonder if they can use that instead."
"They are entering the wrong server name. Our FTP server is ONLY an FTP server. Port 443 is not open on our FTP server.
Please verify that they are entering `ftp.xxxxxx.com`
Our FTP site supports FTP/SSL if they are concerned about security."
"Customer responds that they would rather use port 443 to send files."
"I'm sure they would. I'd also like to enter our building on the west side when the temperature is below 10º, but there are no doors on the west side, so that's not going to happen, is it?"
rant