14
Root
4y

Regus sent me to collections.

Jist: if you ever think about renting an office from Regus, for the love of your bank account and your credit, just don't. Go into the kitchen and pan-fry your face instead. it'll be better.

Moral: get it in writing. What is "it"? Fucking everything.

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I needed someplace quiet away from my children to work, so I rented an office from Regus. They said they had a minimum 6-month contract, which is fine, but at the time I was pretty sure I would be moving within three to five. They said they understood and offered the quivalent of a month-to-month plan: I could cancel my contract whenever I wanted, given a few weeks' notice, and that would be that. It wasn't in writing, but both the accounts person and the regional manager were there offering it to me, and they seemed cool. Awesome! I agreed, signed the contract, and paid a hefty damage deposit.

Long story short, I ended up hating the office, and chose to bear the distractions at home instead. Seeing how much I disliked it, the accounts person I talked to originally called me and offered to cancel my contract. I agreed, and she walked me through the steps to cancel it and request my deposit back. Done. I aske her if that was it; no more payments, no more contract. "No more," she said. "You're done." I liked the sound of that. Done and done.

The next day, I check my bank account; no deposit.
Two weeks later, still no deposit.
A month later, still no deposit.

They did say it could take up to three fucking months or something, so whatever. I waited.

Another month later, and instead of my refunded deposit, I get an overdue invoice notice? Seriously?

Apparently they never cancelled my contract, don't remember offering me the month-to-month agreement, nor does the very chick I talked to remember telling me over the phone that everything was paid up and done. Apparently my contract wasn't even for six months like they originally promised, but indefinite? despite all of this? and despite the two of us fucking cancelling it? together?

But no, the legal agreement is binding and explicitly states that they are fucking assholes and due their pound of cash.

So fuck that and fuck them.
And in response, they sent me to collections.
Huge fucking surprise.

and now collections is calling me saying I owe $1900, which works out to a lot more than the couple months it's been since I cancelled that crap, AND.

AND IT'S LESS THAN THE FUCKING DEPOSIT REGUS NEVER RETURNED!

SO NOT ONLY DID THEY NEVER CANCEL MY CONTRACT, THEY CHANGED ITS TERMS (or lied up-front) AND DECIDED TO POCKET THE DEPOSIT INSTEAD OF APPLY IT TO MY FUCKING IMAGINARY BALANCE!

FUCK YOU SHADY MOTHERFUCKERS!

Comments
  • 2
    Get it in writing, record your calls, save all texts and emails. All that shit. Never go into a business without the mindset that they're out to screw you any way they can.
  • 2
    Yep. Typical shitty Dallas company. Never trust companies that locate in Dallas, that's just a business smell for unethical practices and workforce exploitation.

    We had a regus spaces in Glasgow for anytime and they changed the terms constantly, even going to far as to kick us off our floor we rented entirely and put us in with the coworking people. Bunch of assholes.
  • 0
    @FrodoSwaggins If they doctored the contracts, it's my word against theirs, and they have an agreement in writing saying that they're right. I would look like a fool. Collections obviously wouldn't care, either, even if I somehow managed to convince them.

    So, bad publicity it is. 😑
  • 0
    @Root I would definitely find a real estate lawyer to look over that contract. An indefinite lease is inherently month to month. If they didn’t put a specific time frame you may be able to get out of it based on that. The contract itself may be illegal and this unenforceable.
  • 0
    @Root please can you tell me, if after you went to collections did they auto renew or make you renew your contract or were you in collections but they closed your account. i am in a similar situation and looking for some answers. thanks so much and sorry that happened to you i can relate to needing a space to work quietly.
  • 1
    @lfernandez920 Neither. They refused to cancel my contract despite thirty or more attempts to cancel it, not using the office, stopping payments, etc.

    They had me sign a six-month contract at the start. Later on I discovered that it was an indefinite, month-to-month contract. I did everything in my power to cancel that contract, and eventually ended up talking to their accounting department, who assured me that everything was cancelled. They didn’t cancel it. They kept charging me (and accruing charges including for things I didn’t use), threatening me, and then sent me to collections.

    When I’d call their billing department to straighten it out, the billing manager (who was apparently the only one who could help according to the others) was never in the office. Except she was, she just dodged the calls — and lied about calling me back. I quoted my emails, saying “this is my sixth attempt; attached is my fifth” and CC’d the collection agency guy, too.

    All to no avail.

    The collection agency guy did seem to appreciate the attempts, though, and understood that they really did screw me over on it, so he stopped bugging me.
  • 0
    @Root oh, time to sue them for sure. (INAL) but people have sued LLs for way less fishy stuff and won. They have hurt your credit and caused emotional distress over an illegal contract
  • 0
    Same thing happened to me - was with them for 3.5 years and are threatening debt collector to ruin my credit because my 2 year contract rolled over for 2 more years and they want me to pay $600 for a service I cancelled months ago and no longer need. Any luck on this?
  • 0
    Same thing happened to me - was with them for 3.5 years and are threatening debt collector to ruin my credit because my 2 year contract rolled over for 2 more years and they want me to pay $600 for a service I cancelled months ago and no longer need. Any luck on this?
  • 0
    @da1432 No. I did manage to convince the collection’s guy that Regus was in the wrong, though. Not that it helped any…
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