THE RULES OF TECHNICAL SUPPORT
Rule #1: The Customer Lies
Rule #2: Rule #1 still applies when the customer is your coworker
Rule #3: Customers following instructions is like characters dying in a movie: if it didn't happen on-screen, it didn't happen.

Rule #4: document everything but don't share it with anyone you don't trust. If they ask if you documented it say yes I did. I can find it if you want. It's on one of these usb's and hold up like 15 usb's all of which don't have it. And have like 15 folder deep file structure with complicated naming structure that deviates between each USB.