Start my Monday by trying to decipher non-tech people's "bug" reports whee they submit a small portion of a web page where some problem occurs, when I asked them to include the ENTIRE browser window including the URL of the page they're on.

Business Analyst says most of the forms aren't working, because they're not creating leads in the CRM system. I made a column in the form list where I explicitly mention the form submission destination, such as email, CRM, newsletter, or some combo of these. Forms work, she just can't read.

Just can't win.