devRant - A fun community for developers to connect over code, tech & life as a programmer

Figured I'd post for some advice here and see if anybody has had previous experience or success with a situation like this.

My team is generally comprised of full-stack developers completing front-end custom work on sites, writing back-end tools, and fixing broken sites. We are a rapid-response DEV team, and we typically turn around any custom requests in less than 5 days and fix any broken sites on the same day as they were reported. We manage almost 15,000 sites across multiple countries, and deal with very large corporations that many of you interact with every day (I'm trying to be cryptic here hahaha.) There are 16 of us on our team, and we are the only DEV team within our department of 500+ people. We are also the only DEV team taking requests from these 500+ people. The way the department works, we are the final say on whether a specific piece of custom work will get completed or not, and we are the go-to people when anybody has a question about our system infrastructure or if our system can accommodate a request, along with how to fix any broken pieces of our platform. We typically get about 150 requests per day. Lately, the entire team has become unhappy with our compensation for the work we do. We're quite underpaid, and they keep giving us more responsibilities without any sort of extra compensation. We've discovered that there are a large amount of non-developers below us that are getting paid more than we are. We've found that we get paid about $15,000 less than a comparable DEV team in a different department (let's call that team DEV_2,) just because of which department our team exists within, and how our department defined our job back when this position was created a few years ago. Ever since the position was created, our team's responsibilities have exponentially increased. We believe that there is absolutely no reason that an entry-level position below us should get paid just as much, or even more in some cases, than a developer. Of course, we're not asking to pay them less. Instead, we've decided that we're going to bring this up with our manager and schedule a meeting with him, our Department Director, and Human Resources, and voice that we believe that we should be on the same payscale as the comparable DEV_2 in the other department.

To be a good developer on our team, you need to not only have coding expertise, but also an encyclopedic knowledge of what you can do within our platform without any coding. You need this knowledge so you can pass it along to any people in positions below you, in case they didn't know that something could be done without custom code.

We're going to argue that if it weren't for our team, the company would be losing millions of dollars in clients, because people wouldn't have anybody to go to for platform infrastructure questions, broken websites, or custom work. Instead, they would need to send these requests to the DEV_2 team, which currently take about 6 months to turnaround requests. Like I said, we are a rapid-response DEV team, and these particular clients think that a 5 day turnaround time is ridiculous. If they had to wait 6 months for their request to be completed, they would cancel their contracts.

Not to mention the general loss of knowledge if the members of our team went to a different department, which would be catastrophic for our current department. Believe me, this department could not function without this DEV team. If we all went on vacation for a week, the place would be on fire by the time we got back, and many clients would be lost.

Do any of you have any experience with a situation like this, and if so, how did it turn out? Thank you!