Most embarrassing and lucky moment on the first week of job.

Me and my best friend were selected in the same company as developers. I was having some trouble with my system. So I mailed the description to our support department. Pop up was displayed from our chat client and person on the other end happened to be a lady. She wanted me to share a team viewer link with click access. So I did it and within 2 minutes of efforts she solved it. I thanked her, closed the chat conversation and started installing few packages. Meanwhile, I was curious to see her as she was really nice throughout the conversation. So I opened LinkedIn, searched for her name and found her profile. I zoomed in her photo and she was a pretty chick. I didn't stop and found her on FB too, and quickly saw all her DPs. I just copied her profile URL and sent it to my friend ( the one that got selected with me ) and told him about my conversation with her. Then I asked my friend
"She's hot. Should I send her a friend request or have to find some more troubles in my pc and talk to her few more times ? :P "
He replied "Dude what are you wanting for ? "
Out of no where, a pop up showed up. It was the girl we were talking about. The exact message was

"You can now close your team viewer session, and we can talk over FB :)"

Embarrassing AF!

Sit down before you read this.

So I interviewed a guy for a "Support Engineer" internship position.

Me and the team lead sit down and are waiting for him to enter, but apparently he's actually making a coffee in the kitchen.

This isn't exactly a strike since the receptionist told him that he can go get a drink, and we did too. It's just always expected for him to get a glass of water, not waste 3 minutes brewing a coffee.

In any case he comes in, puts the coffee on the table, then his phone, then his wallet, then his keys and then sits on our side of the table.
I ask him to sit in front of us so we can see him. He takes a minute to pack and tranfer himself to the other side of the table. He again places all of the objects on the table.

We begin, team lead tells him about the company. Then I ask him whether he got any questions regarding the job, the team or the company . For the next 15 minutes he bombards us with mostly irrelevant and sometimes inappropriate questions, like:
0: Can I choose my own nickname when getting an email address?
1: Does the entire department get same salaries?
2: Are there yoga classes on Sundays only or every morning?
3: Will I get a car?
4: Does the firm support workspace equality? How many chicks are in the team?
5: I want the newest grey Mac.

And then.. Then the questions turn into demands:
6: I need a high salary (asks for 2.5 more than the job pays. Which is still a lot).
I ask him why would he get that at his first job in the industry (remind you, this is an internship and we are a relatively high paying company).
He says he's getting paid more at his current job.
His CV lists no current job and only indicates that he just finished studying.
He says that he's working at his parent's business...
Next he says that he is very talented and has to be promoted very quickly and that we need to teach him a lot and finance his courses.

At this point me and the team lead were barely holding our laughs.

The team lead asks him about his English (English is not our native language).
He replies "It's good, trust me".
Team lead invites him for an English conversation. Team lead acts like a customer with a broken internet and the guy is there to troubleshoot. (btw that's not job related, just a simple scenario)
TL: "Hello, my name is Andrew, I'm calli..."
Guy: *interrupts* "Yes, yes, hi! Hi! What do you want?"
TL: "Well, if you let me fi..."
Guy: "Ok! Talk!"
TL: "...inish... My internet is not working."
Guy: "Ok, *mimics tuning a V engine or cooking a soup* I fixed! *points at TL* now you say 'yes you fixed'".

Important to note that his English was horrible. Disregarding the accent he just genuinely does not know the language well.

Then he continiues with "See? Good English. Told you no need to check!".

After about half a minute of choking on out silent laughter I ask him how much Python experience he has (job lists a requirement of at least 1 year).
He replies "I'm very good at object oriented functional programming".
I ask again "But what is your experience? Did you ever take any courses? Do you have a git repository to show? Any side.."
*he interrupts again* "I only use Matlab!".

Team lead stands up and proceeds to shake his hand while saying "we will get back to you".

At last the guy says with a stupid smile on his face "You better hire me! Call me back tomorrow." Leaves TL hanging and walks away after packing his stuff into the pockets.

I was so shocked that I wasn't even angry.
We both laughed for the rest of the day though. It was probably the weirdest interview I took part at.

Sorry if I make a typo, my hands a still a little shaky, just had to stop myself from crying.

This morning I came in, opened my email, saw an automated response from Jira saying .... saying ..... saying the backend team provided details about their new endpoint.

After a year of screaming, they finally did it. It was so beautiful I fell to the floor and wept like a baby.

Thank you all for your support through this difficult time. Together we can accomplish anything!!!

I haven't told anyone I know yet but yesterday I got a call from a user and she asked me if I could come down and take a look at some software I support. I did and fixed the issue.
She then asked if I could take a look at her computer because help desk and PC team had tried to fix and couldn't.

5 minutes later I fixed it (every site she went to gave cert error in both chrome and ie). I stood up and there was a couple seconds of me and her just facing each other not saying anything. She was smiling ear to ear the whole time. (This issue was weeks old I think). Then she walks towards me......

And hugs me.

A client’s server crashed so they called us. When we checked the logs we found a user was logged in 200,000+ times. We told them the user and a few minutes later we get a picture of a cupcake that was on the enter key. They got cupcake DOS attacked. My team isn’t in charge of the login functionality but I can say the team that is got a fairly aggressive internal support ticket.

One week, and it turned out to be worse than that.

I was put on a project for a COVID-19 program in America (The CARES Act). The financial team came to us on Monday morning and said they need to give away a couple thousand dollars.

No big deal. All they wanted was a single form that people could submit with some critical info. Didn't need a login/ registration flow or anything. You could have basically used Google Forms for this project.

The project landed in my lap just before lunch on Monday morning. I was a junior in a team with a senior and another junior on standby. It was going to go live the next Monday.

The scope of the project made it seem like the one week deadline wasn't too awful. We just had to send some high priority emails to get some prod servers and app keys and we were fine.

Now is the time where I pause the rant to express to you just how fine we were decidedly **not**: we were not fine.

Tuesday rolls around and what a bad Tuesday it was. It was the first of many requirement changes. There was going to need to be a review process. Instead of the team just reading submissions from the site, they needed accept and reject buttons. They needed a way to deny people for specific reasons. Meaning the employee dashboard just got a little more complicated.

Wednesday came around and yeah, we need a registration and login flow. Yikes.

Thursday came and the couple-thousand dollars turned into a tens of millions. The amount of users we expected just blew up.

Friday, and they needed a way for users to edit their submissions and re-submit if they were rejected. And we needed to send out emails for the status of their applications.

Every day, a new meeting. Every meeting, new requirements that were devastating given our timeframe.

We put in overtime. Came in on the weekend. And by Monday, we had a form that users could submit and a registration/ login flow. No reviewer dashboard. We figured we could take in user input on time and then finish the dashboard later.

Well, financial team has some qualms. They wanted a more complicated review process. They wanted roles; managers assign to assistants. Assistants review assigned items.

The deadline that we worked so hard on whizzed by without so much as a thought, much less the funeral it deserved.

Then, they wanted multiple people to review an application before it was final. Then, they needed different landing pages for a few more departments to be able to review different steps of the applications.

Ended up going live on Friday, close to a month after that faithful Monday which disrupted everything else I was working on, effective immediately.

I don't know why, but we always go live on a Friday for some reason. It must be some sort of conspiracy to force overtime out of our managers. I'm baffled.

But I worked support after the launch.

And there's a funny story about support too: we were asked to create a "submit an issue" form. Me and the other junior worked on it on a wednesday three weeks into the project. Finished it. And the next day it was scrapped and moved to another service we already had running. Poor management like that plagued the project and worked in tandem with the dynamic and ridiculous requirements to make this project hell.

Back to support.

Phone calls give me bad anxiety. But Friday, just before lunch, I was put on the support team. Sure, we have a department that makes calls and deal with users. But they can't be trained on this program: it didn't exist just a month ago, and three days ago it worked differently (the slippery requirements never stopped).

So all of Friday and then all of Saturday and all of Monday (...) I had extended panic attacks calling hundreds of people. And the team that was calling people was only two people. We had over 400 tickets in the first two days.

And fuck me, stupid me, for doing a good job. Because I was put on the call team for **another** COVID project afterwards. I knew nothing about this project. I have hated my job recently. But I'm a junior. What am I gonna say, no?

Manager: So great news, we will also be building a new app this year!!

Dev: We only have 2 devs and we already struggling to maintain/build our current portfolio of applications. I don’t think we have the resources to support another.

Manager: Nonsense, this is a very small project management app that was requested by the CEO himself!

Dev: …We already have MS project, why can’t they just use that?

Manager: The executive team isn’t interested in learning MS Project, it’s way too complicated. They want us to build an internal version of MS Project one feature at a time so they can pick it up over time instead of getting overwhelmed with learning MS Project all at once. It also needs to have loads of customizable automation features so leadership doesn’t ever have to get “in the weeds” having to work with it. It needs to basically run itself!

Dev: …What about this is small?

Manager: Well that is the requirement.

Dev: …

Mark.

Mark was a support guy who could have been replaced by a robot. Nearly every support request that came in, whether it made sense or not, had a reply saying:

"Thank you for your query, I will escalate with the development team"

...and then I would have a message saying:

"Hi Almond urgent issue case xxx - I think you need to PLEASE CHECK LOGS" (yes, with that capitalisation.)

I'd then look at the case, take 10 seconds to work out the customer had done something stupid when calling our API (often forgetting their authentication details, despite a clear message telling them as such) and tell Mark what the issue was, and how to find it for himself next time. I'd then usually get:

"Thank you but PLEASE CHECK LOGS to see if there is any more info we can provide to customer"

...there would be more back and forth, and then eventually something like the following would reach the customer...

"Very sorry the development team have a major issue they will fix very soon but in the meantime a workaround is (instructions for using authentication details)"

🤦‍♂️🤦‍♂️

!rant but a story

This happened today. Sorry for long post. A manager from another team in development team, I'll call him junkfellow, called me very very late last night to help them solve an issue in our application's test environment that blocking them from doing testing. They apparently doing integration testing with our application. Now said test environment is not even prepared by our team. We are development team and this test environment prepared by our application's support team. So I politely told junkfellow to get in touch with our support team counterpart as I am from development team. And he began shout at me

junkfellow: "WHY DO YOU THINK I'M FUCKING CALL YOU? IT'S BECAUSE I CAN'T FUCKING REACH ANYONE FROM SUPPORT!"
me: "With due respects sir I have no instructions to assist you and your team in your testing"
junkfellow: "THEN WHAT GOOD ARE YOU? IF YOU DON"T GET ONLINE NOW I WILL FUCKING ESCALATE YOU TO CW!!!"

We all know who CW is and he can make some people life very hard and I didn't want to call my boss so late so I quickly went online and spent the next 4hrs supporting their testing. Next morning I told my boss what happened and he scolded me for not calling him last night. He dropped an email to junkfellow's boss about junkfellow being "unacceptable attitude, disrespectful and threatening to escalate my team mates". My boss always refer to us as team mates, not his staff or his team member.

Then in few minutes, someone walking like a school bully with his chest out came to my boss place and announced himself (he is junkfellow). I say announce because he talking like he wanted everyone to know who is he. My boss stood up promptly, greeted good morning, introduce himself, shook junkfellow hand and sat down. Still young, maybe in late 20's or even younger than me. junkfellow talking to my boss loud enough for most of us to hear. Everyone's neck suddenly long like meerkat and listening:

junkfellow looking down to my boss who is sitting down: "How dare you send email like that to my boss? We are both managers you should act like one, you have a problem with me then you talk to me. You don't bypass me and go directly to my boss. You didn't even give me face!"
my boss sitting down: "So you didn't even ask your boss before picking a fight."

*junkfellow suddenly look confused*

my boss still sitting down talking calm with poker face: "I did give you face. You think by going to your boss I bypassed you and went one level up? No I went one level down!"

junkfellow still look confused and then slowly realized what my boss meant. Now he is staring at floor and can't look my boss in eye after he realized he is screwed!

my boss now standing up: "You treat my team mates like that againi or ask them to do something without my knowledge and I will talk to your boss' boss about it"
boss to me: "Hey tollywood! junkfellow here sincerely regrets what he did last night and wants to apologize to you in person" and boss' poker face turned to his familiar smirk

junkfellow immediately came to me, said "it's ok you no need to stand up", he sat down in a squat and apologized repeatedly. He really looked like he was about to cry and for a moment I pity him. But then I remember what he did and I just enjoyed the moment! Was pure gold :D :D :D

Private chat pops up. (- separator for new message)

Hello
- (1 min)
Can you help me?
- (2-3 mins)
Please it's urgeeeent!!!!!
- (1 min)
Come on you're online, I see the green dot.
- (5 mins)
Ok then I won't be able to work. Will write this down in the ticket.

- (15 mins) - new private chat pops up
Hi, we need to talk.
- (3 mins)
Regarding ticket XY, why aren't you responding? It's really urgent.
- (5 mins)
Please notify me as soon as you're available, it's really important!!!

- (20 mins, new private chat opens)
Hi mate, I think the devs are up to mischief. Said you're not reachable, I'll try to poke them with the stun gun.

- (60 mins, message in the official and only endorsed support room)
@all We broke staging, <Me> never responds and <Team mate who tried to use the stun gun> wasn't helpful either.
We really need this now!!!!!!!

- 30 mins later... la me:
@all I was in a meeting with the stakeholders as we had an priority meeting... What was so important that you not only ignored the rule of not messaging privately and even ignored <team mate>s instructions?

- 5 mins later, answer
no need to be so unfriendly.... We broke staging as we had to test stuff out for next week's sprint review [something which is still 3 days away or sth like that]. We really need to take a look in the team at it and for that we must have staging working now!!!!
- (La me)
If you need it urgent now, you didn't plan ahead. And if you didn't plan ahead, you have to wait for others. The sprint review and all other important days are planned ahead for a reason.
- (Silence)

- (20 mins later, private chat, team lead)
Will you finally fix staging now?

- La me
If it could wait 3 hours now and you / your team ignored all netiquette, it can wait till next day, too. We had this discussion more than once, I don't think I need to explain this further.

(Silence)

All in all, the joys of communication...

Now the fun stuff is when this not only happens with 1 team, but many teams....

Having 35 - 40 private chats and chat window looking like a christmas tree thx to the immeasurable amount of notifications and colors... Yay...

Did I mention that I hate the ego some programmers have -.

Today I felt sorry for my boss.

Story behind it:
My boss always encourages me to do the right thing. One of those right things is to enforce quality gates in our build pipelines which, as many of you know, means that the build fails if certain quality parameters are not met. Now an external vendor team merged the code this past thursday for a large feature that they had been working on and our build failed majestically throwing out the statistics and the offending files and lines of code.

All hell broke loose and there were escalations and what not and people working extra hours and over the weekend to try and get it right. So, I get a call from my boss earlier today to explain to me how important it is to release the feature and how it's going to be very bad if we don't. He was trying to justify his ask which was to lower the quality criteria and let the build pass for this week. Of course the dev in me was furious but then I realized it's not him but the corporate culture. Why would he or anyone would risk losing their jobs over the quality of code?

If you work at a place where IT is a support function of the company's primary business, I understand the moral compromises you guys have to make sometimes to keep the ball rolling. Thank you for your effort to make the world a better place.
So, thank you boss for all your support. I know it's not always up to you to decide on things but keep up the good work.

My team handles infrastructure deployment and automation in the cloud for our company, so we don't exactly develop applications ourselves, but we're responsible for building deployment pipelines, provisioning cloud resources, automating their deployments, etc.

I've ranted about this before, but it fits the weekly rant so I'll do it again.

Someone deployed an autoscaling application into our production AWS account, but they set the maximum instance count to 300. The account limit was less than that. So, of course, their application gets stuck and starts scaling out infinitely. Two hundred new servers spun up in an hour before hitting the limit and then throwing errors all over the place. They send me a ticket and I login to AWS to investigate. Not only have they broken their own application, but they've also made it impossible to deploy anything else into prod. Every other autoscaling group is now unable to scale out at all. We had to submit an emergency limit increase request to AWS, spent thousands of dollars on those stupidly-large instances, and yelled at the dev team responsible. Two weeks later, THEY INCREASED THE MAX COUNT TO 500 AND IT HAPPENED AGAIN!

And the whole thing happened because a database filled up the hard drive, so it would spin up a new server, whose hard drive would be full already and thus spin up a new server, and so on into infinity.

Thats probably the only WTF moment that resulted in me actually saying "WTF?!" out loud to the person responsible, but I've had others. One dev team had their code logging to a location they couldn't access, so we got daily requests for two weeks to download and email log files to them. Another dev team refused to believe their server was crashing due to their bad code even after we showed them the logs that demonstrated their application had a massive memory leak. Another team arbitrarily decided that they were going to deploy their code at 4 AM on a Saturday and they wanted a member of my team to be available in case something went wrong. We aren't 24/7 support. We aren't even weekend support. Or any support, technically. Another team told us we had one day to do three weeks' worth of work to deploy their application because they had set a hard deadline and then didn't tell us about it until the day before. We gave them a flat "No" for that request.

I could probably keep going, but you get the gist of it.

Rant! I found a bug in payment provider's api. The bug involves sending an invalid (!) Stripe ID to that API, (which I send on purpose btw) Which causes a complete white page when you login to their systems and view the details of that customer. Btw the API will accept that invalid Stripe ID without questioning and returns a 200 status code back.

So I send a mail to there support saying "look I found this bug by accident, this is how you can reproduce it"

And the support team send me a message back saying "then don't send an invalid Stripe ID"...

You don't freaking say... *sigh*

So. My grandma (280 km away) gave me a call.
Grandma: "Hiii. I have a problem with my PC."
Me thinking "ok. Just an ordinary tech support call from granny..."
Me: "Ok. What's the issue?"
Grandma: "Windows tells me there is no space left on drive F, non-stop"
Me: "As far as I know there is no drive F on your PC"
Grandma: "Would you be so kind to have a look?"

I agreed to log on via team viewer.

To cut an already long story short, there was this April Update which sent a bug all around the globe.

This bug exposed an internal drive Windows uses to do its Windows stuff - whatever it is.

Regularly these kind of drives are hidden from users eyes...

I finally solved it by applying a rollback on Windows.
The update is gone and with the next update there will be a fix from May to hide this drives again.

Microsoft!
I do you scare grandparents all around the globe?!??

A new sales guy in a startup I used to work at was using Internet Explorer. I told him why are you using IE, it's a shitty browser and how frontend devs suffer to support it.
Before I continued, he interrupted me saying that he used to be the regional head of sales team in Microsoft and started defending IE.
I was like Oookaaayy.
......he left the company a week or two later

To all IT-guys out there, be it the desperate sysadmin or the kind lady of the support team, I whish all of you and your family/friends a merry christmas! 😃

FUCK GOOGLE.

FUCK THE GOOGLE PLAY REVIEW TEAM.

FUCK THEIR BOT GENERATED EMAILS.

FUCK THEIR DEVELOPER SUPPORT.

I am trying to launch a fucking action game. There will be fucking guns and muzzle flashes shown in the screenshots. Stop fucking rejecting the app. There is no blood in the icon or screenshots. Stop sending me bot generated emails and tell me what content is being flagged.

A little information on the whole scenario: My game was rejected so immediately I contacted the support as to what was the issue. The guy told me 2 screenshots were flagged because they had the muzzle flashes and damage indicator (call of duty type which tells the direction from where the bullets are coming from). So I removed the screenshots and still the game was rejected. FUCK THESE ASSHOLES. SAME GOES FOR APPLE.

Week 278: Most rage-inducing work experience — I’ve got a list saved! At least from the current circle of hell. I might post a few more under this tag later…

TicketA: Do this in locations a-e.
TicketB: Do this in locations e-h.
TicketC: Do this in locations i-k.
Root: There’s actually a-x, but okay. They’re all done.
Product: You didn’t address location e in ticket B! We can’t trust you to do your tickets right. Did you even test this?
Root: Did you check TicketA? It’s in TicketA.
Product guy: It was called out in TicketB! How did you miss it?!
Product guy: (Refuses to respond or speak to me, quite literally ever again.)
Product guy to everyone in private: Don’t trust Root. Don’t give her any tickets.
Product manager to boss: Root doesn’t complete her tickets! We can’t trust her. Don’t give her our tickets.
Product manager to TC: We can’t trust Root. Don’t give her our tickets.
TC: Nobody can trust you! Not even the execs! You need to rebuild your reputation.

Root: Asks coworker a simple question.
Root: Asks again.
Root: nudges them.
Root: Asks again.
Coworker: I’ll respond before tomorrow. (And doesn’t.)
Root: Asks again.
Root: Fine. I’ll figure it out in my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Asks four people about <feature> they all built.
Everyone: idk
Root: Okay, I’ll figure it out on my own.
TC: Stop making it sound like you don’t have any support from the team!

Root: Mentions multiple meetings to discuss ticket with <Person>.
TC: You called <Person> stupid and useless in front of the whole team! Go apologize!

Root: Tells TC something. Asks a simple question.
Root: Tells TC the same thing. Asks again.
TC: (No response for days.)
TC: Tells me the exact same thing publicly like it’s a revelation and I’m stupid for not knowing.
TC: You don’t communicate well!

Root: Asks who the end user of my ticket is.
Root: Asks Boss.
Root: Asks TC.
Root: Fine, I’ll build it for both.
Root: Asks again in PR.
TC: Derides; doesn’t answer.
Root: Asks again, clearly, with explanation.
TC: Copypastes the derision, still doesn’t answer.
Root: Asks boss.
Boss: Doesn’t answer.
Boss: You need to work on your communication skills.

Root: Mentions asking question about blocker to <Person> and not hearing back. Mentions following up later.
<Person>: Gets offended. Refuses to respond for weeks thereafter.

Root: Hey boss, there’s a ticket for a minor prod issue. Is that higher priority than my current ticket?
Root: Hey, should I switch tickets?
Root: Hey?
Root: … Okay, I’ll just keep on my current one.
Boss: You need to work on your priorities.

Everyone: (Endless circlejerking and drama and tattling)

follow on from my last rant.

I've finally gotten my new Jira project. Only thing I seem to have access to change is the Kanban board columns. Still has 50+ fields when creating a ticket etc.

Asked the support team handling the request if this was a mistake. He said no, i'll need to open another ticket to have those changes requested.

Opened and got a reply. Currently there are 2 versions of Jira running. They are working on consolidating them atm and won't help me right now until this is done. I've been asked to re-open my request after the consolidation is done in March 2019.

5 ... fucking ... months, so I can have a competent ticketing process.

He pointed me to a page explaining the move and listing all the changes taking place. Well lets look at the changes they are making that are so critical:

Change 14: Rename "More info" status to "Needs more info".

... Oh pardon me. I didn't realise such critical show stoppers were being addressed. Please do continue. Don't mind me, i'll just be over here taking 4 hours to create an Epic and 6 stories. As you were

Yesterday I had my performance review discussion with my manager after about 6 months into the job, which is my first dev job. Before this, I had spent about 2 years in a support role after graduation, but always yearned to build something cool and be a full time developer. Hence I had made the lunge in spite of a pay cut into a development role.

For the past 6 months I was asked to develop a bunch of features on top of legacy code which is ~15 years old. I did my best and brought in the best ideas and practices onto the table and delivered on time. The features turned out great. I enjoyed working with the team and the team loved me back!

But at the back of my mind, I was hoping that I would get to work on something new and relevant. To quench this thirst, I used to spend my personal time on side projects.

The managers and the leads who have been observing me all along, told me yesterday that my manager got AMAZINGLY positive feedback from the leads and my teammates (who are like 10 years senior to me). Going forward, I get to work on any CRAZY idea and pick up any technology I like with the goal of revamping our product. Essentially I get to work on my side projects full time as long as it adds value to the company.

Ohhhhhh YEAH!

Wish me luck. 😎

Day 1:

Me: 'Hi'

Middleware guy: 'Raise a Jira. We have always been so accommodating. Contact your manager.'

*Jeez*

===

Day 2:

Me: 'Could you please start the server in dev environment? I am a new joiner. I don't have access. Here is a jira.'

Middleware guy: 'Deadlines may be for you. It is not for me. Wait until tomorrow.'

*Damn, did he get a divorce recently?*

===

Day 5: *An urgent delivery asap* 'Hi, could you please do the configuration of the new app in staging?'

Middleware guy: 'So, here is the split up...
Task 1
Task 2
Task 3
Task 4
Task 5 & 6
Your app will be configured by tomorrow first half hopefully.. Oh and you can escalate if it is too late..
'
*What a b...*

===

Day 8:

Me: *Doing late sit for pushing a task* 'Hi, we have an issue. The server is not starting. Could it be due to..'

MW guy in 'second' shift: 'Oh, we don't extend support on unusual hours'

Me: 'But this is second shift.'

MW guy: 'Yeah, but I have to go home early now...'

====

Day 10:

Team Lead: 'Any innovative solutions?'

Me: 'Let's go SERVERLESS!' :D

So just about to head to the pub and I got the dreaded call from my boss.

The support team had developed some fixes. They "tested" and deployed without letting us know... And you guessed it there was failures all over the shop!

So it turned out their testing was running on a local base install with no integration compared to the live system with 15 years of customisation and complex integration. My they thought this was acceptable I don't know...

And the best part was the developers who made the changes didn't understand their own code (I found the tutorial they copied online) they just blindly copied it without understanding how it worked!

So 4 hours later we found the bug, nothing like having a query and s SQL connection but not executing the query....

There goes my Saturday evening. Now we're was my beer!

The top two:
* the laziest intern ever!! He lived 100m from the office but was always late for the daily. Even managed to forget his fucking laptop at home!! His mommy had to wake him up!!! He was so useless that I thought he was on the first year of his bachelor's degree and later the team said to me that he had finished it.

* some frat bro, got an internship thanks to daddy inside my ops team. He managed to insult everyone in his first week!!
So I had to tell his daddy, that his son will work under the office support team and will be in charge of the first level support for his branch. Daddy fired his son sorry as after two weeks!!

During a company wide status meeting where all product managers, architects and directors assemble:

Me: *A product architect leading a team of devs*

Directors: So are there any issues or risks you see in delivering the next build in target time for Client 1?

Me: There are too many changes in feature requirements. First they said we can use a shared NFS for storage. Now they are asking to switch over to SFTP pull mode.. blah blah..

Directors: Oh I see.. well we can support both solutions then.

Me: But the deadlin..

Directors: *ignores what I say* Will be a good marketing point for future.

Me: But there are too many regressions in integra..

Directors: *ignores what I say* We should also meet deadlines. That is the most important thing.

Me: Its not as easy as 1+1=2.. The team needs more time to..

Directors: *ignores what I say* Ok lets move on to the next point. What about Client 2?

Me:

When I left university I got a Graduate Developer role at a local start-up. For the first year there i did html and css, second year I was in the support team.

Not a problem because sometimes you have to eat some shit to get where you want to be. But third year I got moved into the Dev team properly.

A month in, the Support team, without someone with a devs brain and a "devs" knowledge of the product, started falling really far behind and struggling and the MD told me I'd be going back into Support for another 6-12 months. So I told him to fuck off, and if he did I'd just leave. They never did and I stayed. 👍

At a former job, the company decided to replatform to Salesforce. The entire dev team was laid off. But it would take an outside agency a year to build the Salesforce site. The company wanted the devs to stay for an additional year.

The only severance was something they called a stay bonus. It was 30% of our gross income but it was still contingent on performance. And if they decide to let you go earlier, it gets prorated if you still qualify for the bonus. Not a good deal.

Each month a dev left. By the time I secured a new job and left, all that remained of the dev team was a junior frontend dev and two team leads (one FE and one BE) with no team to lead. Well, there were contractors, but they were only brought on after the Salesforce replatform announcement. I’m pretty sure the company had to hire even more contractors. No idea how much that cost them.

For me, I think it was serendipitous that I gave notice during their busiest time of year. They actually tried asking me to extend my notice. Karma was coming back to bite them. Not just for the Salesforce thing. But also for their lack of support when I was blindly accused of being both insubordinate and incompetent.

Before I took on my current position (internal transfer), I stated that for what my boss asked for I would need a small team.
He agreed to that and promised I would get 2-3 developers.
6 months after (with countless reminders) he told me I could train some people at one of our providers.
Turns out those guys were Java developers, even though I asked for C# (since our codebase is .net)
After a few training sessions, where concepts as source control were a big topic ("why not just copy the code to a new folder with _good_ naming?"), I gave them a test assignment.
After reviewing their code I just gave up. They cannot program. They don't understand concepts like scoping of variables. Concepts of separation of responsibility.

I told my boss this but I had to make it work with them.

I went to my bosses boss (Head of IT) with my resignation in hand, since I felt my boss didn't want to support me actually getting a team. After a few talks I was asked to "keep it cool" and wait until he presented his new organization.

Now my boss asked me for which skills new developers should have. To which I could just laugh at him and forward countless mails from the last 6-8 months asking for developers.

<Irony>I love my boss</Irony>

I put a sticker under the optical mouse on one of my team mates then he started to rage when his mouse is not working. Then he started calling technical support and they, too, didnt know what cause the mouse to not working. I wanted to laugh so hard, but I must resist. Ahaaha xD

A third party manages access to a web application I’m supposed to begin using. While accessible from the Internet, they whitelist IP addresses, so it rejects the login credentials if not coming from a whitelisted address.

I provided my external IP address to their support team but the application was not letting me in, so I called their help desk. A support technician said that my IP address was 10.x.x.x, a private IP address. I’m not on the same network as this application, so I did a quick check and realized they are reading my internal IP address from my X-FORWARDED-FOR (XFF) header (yes, my employer exposes this).

I explain to him that the application is incorrectly reading my external (connection) IP address and is instead reading my internal IP address from my XFF header. I also explain that it’s not a good idea to add a private IP address to their whitelist as it somewhat defeats the point as anyone can assign that IP address within their network and expose it via an XFF header.

After talking to numerous support personnel, I came to the conclusion that not a single support person on their team understands basic networking and private IP address ranges.

I finally just said, “Fine. Go ahead and add my internal IP address but keep in mind it will change a lot.”

He then proceeded to “explain” to me how my IP address is assigned by my ISP and should change very infrequently. I explained to him that the IP address their application is reading is actually assigned by DHCP inside my network, but I was clearly wasting my breath.

The last 5 months have been tough.... My boss ( who was a close friend) quit and I become interim department head... Trying to run a team who didn't seem happy I'd taken the reigns.

At the same time my wife's ongoing battle with her anxiety had gotten worse and she really needed my help with everything possible at home..

In March I was confirmed as the HoD but I was still doing 3 to 4 days a week on client delivery, trying to support all presales activities, manage a team of 10 people, travel for work and support my family....😩

It really got to me and I was close to breaking... The worry of not replying to an email ASAP no matter what time of day would eat me up, working late every night... It got too much and I was running on fumes with my weekends just me completely wiped out and useless to the family. 😓

.....But.....

I had a escape last weekend to a 🍻 beer 🍻 festival with friends that I was considering not going too and just losing the money but the wife made me go...

And it broke me even more... So much that its somehow put the pieces back in the right order in my brain and snapped me out of my major rut!

Somehow, sitting with friends, making stupid jokes, drinking way too much and blocking out all the work crap gave my brain the hard reset it needed. 🤟

This week I've come back a different person ( wife's words) work is a breeze, exciting and encouraging.... 👊

I can't get enough of playing silly games with my kids all night

And couldn't feel any more positive about things if I tried.... Set that spark back for my wife too! 😏💏

So.... After that long rant 👀

Tl;Dr - work and life got too much... Close to giving up... Too much beer with good company gave me a hard reset and I feel like a new person.... 👍

Plus the team is now loving the new direction and strategy too 👔

Who says drinking is bad for you? 😂🍻

Every year my team runs an award ceremony during which people win “awards” for mistakes throughout the year. This years was quite good.

The integration partner award- one of our sysAdmins was talking with a partner from another company over Skype and was having some issues with azure. He intended to send me a small rant but instead sent “fucking azure can go fuck itself, won’t let me update to managed disks from a vhd built on unmanaged” to our jv partner.

Sysadmin wannabe award (mine)- ran “Sudo chmod -R 700 /“ on one of our dev systems then had to spend the next day trying to fix it 😓

The ain’t no sanity clause award - someone ran a massive update query on a prod database without a where clause

The dba wannabe award - one of our support guys was clearing out a prod dB server to make some disk space and accidentally deleted one of the databases devices bringing it down.

The open source community award - one of the devs had been messing about with an apache proxy on a prod web server and it ended up as part of a botnet

There were others but I can’t remember them all

Okay, so I was helping an elderly woman with her laptop + internet today (with payment). Problem: Laptop connects to WiFi, shows internet connection, but you couldn't even go to google.com.

The router wasn't the issue as my phone worked on the same WiFi. After a lot of troubleshooting steps, I noticed that Windows forced IPV6 for all WiFi connections for some reason. The router doesn't even support IPV6... So I disabled it and everything started working again.

WHY THE FUCK DID WINDOWS NOT TRY TO LOOKUP A IPV4 ADDRESS IF THE IPV6 FAILS? BOTH WERE ENABLED! WHO AT THE FUCKING WINDOWS 10 DEVELOPMENT TEAM THOUGHT IT WAS A GOOD IDEA?

I've been an IT Director for a medium sized company for 11 years...
2 years ago we decided to custom develop an app for online ordering through a third party... This company quoted $36k, I told the team that I think it will be $100k and here is a solution that will do 90% of the needs for $50 a month per location... boss says he doesn't care if it's 200k he wants 100% of what we want and the ability to change it to perfectly fit our needs.... FFW to present... $36k app built by committee of 8 people.. = $400k... and counting for maintenance and adjustments. We now use that $50 a month solution as well to cover another need that would be too costly to code into the original app SMH... and now myself and my team are learning to code to support it internally because.... why would you just hire a qualified person... anyhow, I'm a few months into a self paced online bootcamp and loving it. So ... bright side found! Rant over

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

* Urgent support ticket comes in.
* Switches to working on it.
* Urgent support ticket comes in.
* Switches team member to it.
* Urgent support ticket comes in.
* Gets dev team to help with it.
* Urgent support ticket comes in.
* Asks CEO to help on ticket.
* Urgent support ticket comes in.
* Cries.
* Urgent support ticket comes in.
* Prays to Mecca.
* Urgent support ticket comes in.
* ...

I then find out two more urgent support tickets are about to come in.

And then another one.

Help.

Post Anger Rant (Beware, Long rant ahead)

So there is this project we have been working for months, most of the devs involved are jr students so I was leading them in the architecture and what to do and they were doing it, the progress was slow but safe and fun.

On the team there was this guy, someone I trusted and in who I had special interest for his skills, so I let him own the github repo.

So the day of the first demo I pull the backend changes ( I had been working on front end ) and I realize that the code was different, so I started using my super awesome forensic skills to find what happened,and when I say different I mean a totally different architecture different database connections, different service pirts, basically other project, so during my criminal investigation I found out this guy I trusted had never really worked with us, from the beginning he went solo working on his own project and changing everything because of some tutorial he found on the internet, so I decided to reset to the previous version just to find out that he had already deployed the code and that a lot of fixes that we should have were only on his version.

So I went and confront him telling him that he did wrong and he had to learn team work and that I was trying to teach them good practices and he waits and asks me "so, my code was wrong?" Seriously what da hell dude? I'm talking about team work and all you can think about is your code.

Finally he admitted his mistake and repented (I think), but seriously how arrogant must you be to ignore a whole team, specially when on your first real project.

the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.

There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.

Edit: phone tried to censor me

CR: "Add x here (to y) so it fits our code standards"
> No other Y has an X. None.

CR: "Don't ever use .html_safe"
> ... Can't render html without it. Also, it's already been sanitized, literally by sanitize(), written by the security team.

CR: "Haven't seen the code yet; does X change when resetting the password?"
> The feature doesn't have or reference passwords. It doesn't touch anything even tangentially related to passwords.
> Also: GO READ THE CODE! THAT'S YOUR BLOODY JOB!

CR: "Add an 'expired?' method that returns '!active'?"
> Inactive doesn't mean expired. Yellow doesn't mean sour. There's already an 'is_expired?' method.

CR: "For logging, always use json so we can parse it. Doesn't matter if we can't read it; tools can."
CR: "For logging, never link log entries to user-readable code references; it's a security concern."
CR: "Make sure logging is human-readable and text-searchable and points back to the code."
> Confused asian guy, his hands raised.

CR: "Move this data formatting from the view into the model."
> No. Views are for formatting.

CR: "Use .html() here since you're working with html"
> .html() does not support html. It converts arrays into html.

NONE OF THIS IS USEFUL! WHY ARE YOU WASTING MY TIME IF YOU HAVEN'T EVEN READ MY CODE!?

dfjasklfagjklewrjakfljasdf

Nowhere near my worst co-worker, but still funny.

The Dev team were all in a separate glass walled room with the business & support staff out in a bigger room outside. As is our wont, we wore headphones while working a lot.

One of the non technical folks asked me why and I said it helps me focus by keeping out distracting noises.

"Oh, I thought you were listening to code or something"

😮

It was kind of an eye-opener as to how little clue a person sitting just 4 meters away had of what I did or how I did it. And actually it helped explain some confusing interactions...

MAINTENANCE OF STACKOVERFLOW PLANNED
SHARE TO YOUR NEAREST DEV FRIENDS

Stackoverflow and its relative partners will be closed for two days due to maintenance, new design, and moving server infrastructure from United States to 1km below the Switzerland Alps for extra layers of security. This decision was made by the recent CloudFlare data leak.
Now our servers will be able to handle data leaks because even though the data was leaked, it will fill the empty places in the rocks resulting inaccessible from attackers.
Stackoverflow and its relative partners' maintenance estimated time is February 29 - 30. We will try to finish as fast as possible and bring you guys the best experience. If the maintenance delayes, we will tweet via @StackStatus or post details in our status blog.
Thank you for your support and have a happy day.
Best regards,
Stack Exchange team

Background: I work at a small startup company in Canada who makes simple FAQ Chatbots for companies who waste a lot of resources on the same Customer questions over and over.

So we were making this one bot for a provincial government who wanted a bot for students to be able to ask questions regarding the upcoming election and how to vote, etc. and get the answers they were looking for. Since it's Canada and a government bot, it had to be in both English AND French.

These bots take some time to train (we use Wit.ai mostly) in english so it was a challenge to train it in French. However I am bilingual (not very strong in French but can manage) so I did my best and the bot didn't turn out too bad. (English was great, French was, Id say, "not terrible").

HOWEVER, now that it is done (The company loved it, even with the less than perfect french version). The sales team (who know nothing of the process of making/training these bots) is now telling companies we support "SEVERAL LANGUAGES" and are currently about to sign a contract with a company overseas that wants a bot done IN JAPANESE!!.

To make matters worse.. when we (the dev team) brought up that it would be EXTREMELY difficult to do this, their answer was ... "You did it in French so you can just do the same but in Japanese"

HOW DOES THAT EVEN MAKE SENSE.

Oh well, Rosetta Stone here I come, I guess it's time to learn Japanese.

Perfect job is when sandbox and production api endpoints works the same.

Fuck all api endpoints where their sandbox works differently than the production.

Fuck all those error messages that appear only in production, despite faithfully following the documentations.

Fuck the gateways where their sandbox is more stable than the production.

Fuck the endpoints whose api parameters differ in what they accept between sandbox and production.

Fuck those manuals that does not document these diferrences.

Fuck those developers and support team who don't know how to support integrators. They don't even know how their apis work!

"I can't replicate it therefore your hotfix for the customer shouting at you is unnecessary"

WTF?! I had to lead this guy to the records where I'd replicated it myself in both the customer system and the demo one! There's a real sense that the core dev team in this place automatically disregards what the rest of us say (support had already mentioned it was replicable but clearly hadn't realised that they needed to spoon-feed this guy).

This place has a huge silo problem, glad I'm not staying much longer...

edit: these tags shouldn't be reordering themselves, not cool

Fuck my manager. >_<

I'm a fresher at a medium-sized company. Our team is relatively new and we don't have a dedicated support team for the product the team developed (before I joined the company).

So when I was allocated to the team, I was put into support, citing it as a good learning experience (and it was). But it's been a few months. And the support work got boring and uninteresting, looking at logs which don't say anything, dumps which are completely normal and most of all, dealing with unresponsive OSEs, when they claim the issue is super critical and really tricky.

Anyway, there was this tool (among other things) that had to be developed as a support tool for our product and I ended up being paired with a guy who ended up being in charge of it. We started working on it slowly, designing and implementing a framework for the tool.

This goes without saying, I love development.

4 days later, my manager says "why are you developing it? Who's gonna look at support issues?"

Fucking hell. I was hired to be a developer and you got me just decide to up and shove me into support for the next 3-6 months while others are at least enhancing our shitty ass product? And I can't even quit for another year and a half because I signed a bond!

Oh, the depression.

Transport management system support team:

Me: Good day, how may i assist?

Client: Hi, Can you help me setup my printer?

Me:* Sighs deeply with great discretion*

Me: Sorry mam but we don't do that here, we
only deal with issues regarding the TMS.
You would have to contact your IT guy

Client: but you are our IT guys

Me: *Sighs even deeper*

Me: Unfortunately mam we are not your "IT
guys"

Client: Well, This issue needs to be fixed

Me: Yes mam, yes it does *Hangs up phone*

Client support ticket: we printed the ID cards without leading 0’s can you fix it with software?
Me: unfortunately we cannot because the ID number can be any length. ID 123, 0123 and 00123 can exist. What barcode would 123 go to?
Client: this is ridiculous we will cancel our contract.
Me: i’m sorry we can’t correct for a mistake on your end.
(Side note: I know allowing 0123 and 00123 is dumb but my team didn’t design the business logic)

And this, ladies and gentlemen, is why you need properly tested backups!

TL;DR: user blocked on old gitlab instance cascade deleted all projects the user was set as owner.

So, at my customer, collegue "j" reviews gitlab users and groups, notices an user who left the organisation
"j" : ill block this user
> "j" blocks user
> minutes pass away, working, minding our own business
> a wild team devops leader "k" appears
k: where are all the git projects?
> waitwut?.jpg
> k: yeah all git projects where user was owner of, are deleted
> j.feeling.despair() ; me.feeling.despair();
> checks logs on server, notices it cascade deletes all projects to that user
> lmgt log line
> is a bugreport reported 3(!) years ago
> gitlab hasnt been updated since 3 years
> gitlab system owner is not present, backup contact doesnt know shit about it
> i investigate further, no daily backup cron tasks, no backup has been made whatsoever.
> only 'backups' are on file system level, trying to restore those
> gitlab requires restore of postgres db
> backup does not contain postgres since the backup product does not support that (wtf???)
> fubar.scene
> filesystem restore finished...
> backup product did not back up all files from git tree, like none of refs were stored since the product cannot handle such filenames .. Git repo's completely broken

Fuck my life

So one of our clients is changing the IPs of his systems (3 servers and one VPN).

It was scheduled that we should support them yesterday. They have tried to change the IPs yesterday for almost 16 hours, don't know they have done in all of that time.

Today I woke up at 8AM on a Sunday (in weekends I just want to sleep!!!!) to continue and hope that we finish fast.

BUT NO! THE fucking VPN IS NOT WORKING!! We are trying to do this over Team FUCKIN VIewer.

But guess what... they cannot either connect to the new IPs from their local systems.

devRant is awesome, but Disney also manages to light-up my day.
This is how Wall-E became a beloved member of our team, and helped me put a smile on my face throughout a very frustrating project.

It all started in a company, not so far far away from here, where management decided to open up development to a wider audience in the organization. Instead of continuing the good-old ping-pong between Business and IT...

'not meeting my expectations' - 'not stated in project requirements'
'stuff's not working - 'business is constantly misusing'
'why are they so difficult' - 'why don't they know what they really want'
'Ping, pong, plok... (business loses point) ping, pong'

... the company aimed to increase collaboration between the 2 worlds, and make development more agile.

The close collaboration on development projects is a journey of falling and getting back up again. Which can be energy draining, but to be honest there is also a lot of positive exposure to our team now.
The relevant part for this story is that de incentive of business teams throughout these projects was mainly to deliver 'something' that 'worked'. Where our team was also very keen on delivering functionality that is stable, scalable, properly documented etc. etc.
We managed to get the fundamentals in place, but because the whole idea was to be more agile or less strict throughout the process, we could not safeguard all best-practices were adhered to during each phase of a project. The ratio Business/IT was simply out of balance to control everything, and the whole idea was to go for a shorter development lifecycle.
One thing for sure, we went a lot faster from design through development to deployment, high-fives followed and everybody was happy (for some time).
Well almost everybody, because we knew our responsibility would not end after the collection of credits at deployment, but that an ongoing cycle of maintenance would follow. As expected, after the celebrations also complaints, new requirements and support requests on bug fixes were incoming.
Not too enthusiastic about constantly patching these projects, I proposed to halt new development and to initiate a proper cleaning of all these projects. With the image in mind of a small enthusiastic fellow, dedicated to clean a garbage-strewn wasteland for humanity, I deemed "Wall-E" a very suited project name. With Wall-E on board, focus for the next period was on completely restructuring these projects to make sure all could be properly maintained for the future.
I knew I was in for some support, so I fetched some cool wall papers to kick-start each day with a fresh set of Wall-E's on my monitors. Subsequently I created a Project Wall-E status report, included Wall-E in team-meetings and before I knew it Wall-E was the most frequently mentioned member of the team. I could not stop to chuckle when mails started to fly on whether "Wall-E completed project A" or if we could discuss "Wall-E's status next report-out". I am really happy we put in the effort with the whole team to properly deploy all functionality. Not only the project became a success, also the idea of associating frustrating activities with a beloved digital buddy landed well in our company. A colleagues already kickstarted 'project Doraemon', which is triggering a lot of fun content. Hope it may give you some inspiration, or at least motivate you to watch Wall-E!

PS: I have been enjoying the posts, valuable learnings and fun experiences for some time now. Decided to also share a bit from my side, here goes my first rant!

So I was using Coffee Meet Bagel to talk to a girl who is currently travelling. We noticed that the messages were sorted out of orders with incorrect time due to the different time zone we are in.

So naturally, I sent them a big report.

Their support team replied by telling me to do the usual. Restart, update, reinstall, delete everything etc (it’s their default answer!!).

I told them I have done those.

They then rephrased my bug report and told me this is expected as the chat was between two parties with a different time so the messages are sorted out of order due to the time difference.

I guess most developer will get ticked off by that... so I sent them a few pseudo code on how chat across different time zones should have been dealt with...

Life of a developer. Debugging and coding even when on a dating app... 🤷🏽‍♂️

CTO: Research, problem analysis, customer need validations, and data based prioritisation is stupid.

Me: So, then why should we solve this problem?

CTO: Because my team invests a lot of time in here (read "because we build a shitty system in past without thinking and we are doing it again").

Me: I don't see this as a good idea.

CTO: I become emotional when I request product to align and they don't. We must solve this problem and not what customers want.

Me: I am not participating here.

CTO: And I want you to work on weekends to support my team.

Me: *disconnects*

Fun day, lots of relief and catharsis!

Client I was wanting to fire has apparently decided that the long term support contract I knew was bullshit from go will instead be handled by IBM India and it's my job to train them in the "application." Having worked with this team (the majority of whom have been out of university for less than a year), I can say categorically that the best of them can barely manage to copy and paste jQuery examples from SO, so best of fucking luck.

I said, "great!," since I'd been planning on quitting anyways. I even handed them an SOW stating I would train them for 2 days on the application's design and structure, and included a rider they dutifully signed that stated, "design and structure will cover what is needed to maintain the application long term in terms of its basic routing, layout and any 'pages' that we have written for this application. The client acknowledges that 3rd party (non-[us]) documentation is available for the technologies used, but not written by [us], effective support of those platforms will devolve to their respective vendors on expiry of the current support contract."

Contract in hand, and client being too dumb to realize that their severing of the maintenance agreement voids their support contract, I can safely share what's not contractually covered:

- ReactiveX
- Stream based programming
- Angular 9
- Any of the APIs
- Dotnet core
- Purescript
- Kafka
- Spark
- Scala
- Redis
- K8s
- Postgres
- Mongo
- RabbitMQ
- Cassandra
- Cake
- pretty much anything not in a commit

I'm a little giddy just thinking about the massive world of hurt they've created for themselves. Couldn't have happened to nicer assholes.

So yeah, we released our app for 26k people to use two days ago. Due to circumstances not under our control, that was developed way faster than it should've. Today we're two days in and everything is going horrible. 26 thousand people are having trouble using it (not every problem is our fault, but ofc they don't give a shit) and our support team is not big enough to handle every request. We're not able to find any more people to help us handle it, so some developers are being used for support. But that slows the bugfixes a lot. We're at risk of losing our jobs because we will not be able to make it work in due time.

In Italy, at the beginning of the year a particular type of invoice became necessary and to handle that everyone needs a particular kind of email called "certified", you know, because Italy, and today our certified email server went offline for the whole fucking day because the provider was an overload of feces. We were overwhelmed by the amount of people that needed help.

I don't even know what to say, if we don't fix it we're fucking fucked, like literally.

I really hope everyone is having a nice new year. For us, this is going terrible.

I get frustrated when I get reports from the support team/clients

"[insert application name here] is not working"

thats all no information on which module or segment ... 😭😭

then I just waste time getting all the information ...

- Back in October 2019 -

- Me: Hey, these two servers are having weird problems. Several services we use stop functioning every 7-10 days. I can temporarily fix them by taking them off the domain and putting them back on, but I don’t know why they’re happening or what further damage this workaround causes.
- Boss: Thats not good. Well. Keep doing the fix when it’s needed.
- Me: We should really reach out to someone at Microsoft through our support plan. I have no idea how to fix any of this and it’s making our Hyper-V environment very unstable.
- Boss: K. Let’s not worry about that now, let’s just keep working around it.

- In January 2020 -

- Me: Hey boss. More and more errors are generating from these servers. I’ve created a log of everything Ive found to hand off to a support agent. We really need to.
- Boss: Okay. Let’s talk to our internal team that uses Hyper-V and see what they did since they don’t have any problems.
- Me: Its not Hyper-V specific. It’s stemming from AD and authentication. It causes problems even without Hyper-V installed, so I don’t think it will help.
- Boss: K. Let’s just do what we can with what we got.

- Today, May 2020 -

- Me: Hey. The servers no longer work at all, and the workaround has no effect anymore. I’m completely stalled on my project now and have nothing to do.
- Boss: What?? What happened to them?
- Me: *Sends 17 page PDF file documenting all found issues, errors, warnings, and weird anomalies in both servers, as well as troubleshooting steps I’ve already performed*
- Boss: None of this makes any sense. I need you to start troubleshooting right away.
- Me: But... I can’t... *Sends screenshots of errors having no search results on the web, screenshots of Microsoft Support Techs on forums telling me we need to open tickets with Microsoft directly, other reasons why I’m completely blocked*
- Boss: Keep trying to figure it out. We need this resolved as soon as possible and we can’t let it happen again in the future.

Now I’m completely alone in our office, bitterly staring at the servers, trying to force an epiphany on how to fix these dumb boxes.

When i worked for a large, international bank (whose name rhymes with shitty), I always had to use the following formula to estimate projects.

1. Take estimate of actual work
2. Multiply by 2 to cover project manager status reports
3. Multiply by 4 to cover time spent in useless meetings.
4. Multiply by 2 to cover user support and bug fix tasks.
5. Multiply by 2 to cover my team lead tasks.
6. Multiply by 3 to cover useless paperwork and obtaining idiotic necessary approvals to do anything
7. Finally, multiply by 3.14159 to cover all the other stupid shit that the idiots that run that company come up with.

It's only a slight exaggeration. Tasks that required less than a day of actual coding would routinely require two weeks to accomplish and get implemented.

I was working in a manufacturing facility where I had hundreds of industrial computers and printers that were between 0 and 20 years old. They were running on their own clean network so that someone has to be in the manufacturing network to access them. The boss announced that the executives will be pushing a “zero trust” security model because they need IoT devices. I told him “A computer running Windows 98 can’t be on the same VLAN as office computers. We can’t harden most of the systems or patch the vulnerabilities. We also can’t reprogram all of the devices to communicate using TLS or encrypt communications.“ Executives got offended that I would even question the decision and be so vocal about it. They hired a team to remove the network hardware and told me that I was overreacting. All of our system support was contracted to India so I was going to be the on-site support person.

They moved all the manufacturing devices to the office network. Then the attacks started. Printers dumped thousands of pages of memes. Ransomware shut down manufacturing computers. Our central database had someone change a serial number for a product to “hello world” and that device got shipped to a customer. SharePoint was attacked in many many ways. VNC servers were running on most computers and occasionally I would see someone remotely poking around and I knew it wasn’t from our team because we were all there.

I bought a case of cheap consumer routers and used them in manufacturing cells to block port traffic. I used Kali on an old computer to scan and patch network vulnerabilities daily.

The worst part was executives didn’t “believe” that there were security incidents. You don’t believe in what you don’t understand right?

After 8 months of responding to security incident after security incident I quit to avoid burning out. This is a company that manufactures and sells devices to big companies like apple and google to install in their network. This isn’t an insignificant company. Security negligence on a level I get angry thinking about.

This begs for a rant... [too bad I can't post actual screenshots :/ ]

Me: He k8s team! We're having trouble with our k8s cluster. After scaling up and running h/c and Sanity tests environment was confirmed as Healthy and Stable. But once we'd started our load tests k8s cluster went out for a walk: most of the replicas got stoped and restarted and I cannot find in events' log WHY that happened. Could you please have a look?

k8s team [india]: Hello, thank you for reaching out to k8s support. We will check and let you know.

Me: Oh, you're welcome! I'll be just sitting here quietly and eagerly waiting for your reply. TIA! :slightly_smiling_face:

<5 minutes later>

k8s team India: Hi. Could you give me a list of replicas that were failing?

Me: I gave you a Grafana link with a timeframe filter. Look there -- almost all apps show instability at k8s layer. For instance APP_1 and APP_2 were OK. But APP_3, APP_4 and APP_5 were crashing all over the place

k8s team India: ok I will check.

<My shift has ended. k8s team works in different timezone. I've opened up Slack this morning>

k8s team India: HI. APP_1 and APP_2 are fine. I don't even see any errors from logs, no restarts. All response codes are 200.

Me: 🤦‍♂️ .... Man, isn't that what I've said? ... 🤦‍♂️

I am a senior a DevOps engineer who took the production stack down for ~10 minutes today because of a bad code commit. I could use some encouragement! It’s a fierce world of competitive engineers and I wonder why my company doesn’t replace me. The mistake was missed by two other peer reviews... but that doesn’t stop me from feeling this way.

Have you crashed prod? Did your team support you or tear you down?

So, I'm a Jr. Webdev started one year ago to work on a €200mln. retail platform. Our development team consists out of my Sr. dev who designed the whole platform and it's basically his baby. Now he's leaving and it's expected from me to do new developments, support, meetings with managers from all over Europe, roll-outs in new countries, deal with all the issues SAP has, eat their bullshit when they can't upload a .csv file because they are too stupid to check for missing leading zeros. Listen to important their new functions are that they want because 120% of the salespeople needs it. How stupid can this company be to take the financial risk? I'm done.

One of those days when i feel like complete shit and wish i hadn’t woken up.
I heard back from an interview i did last week (one of the faang type) and the recruiter started with “You didn’t impress any of your interviewers”. Man that hurt. I can’t unhear that. He went ahead to say they all recommended a mid-level role for me (they apparently said i had potential and could easily grow into a senior eng) instead of the senior lead i applied for. This is also subject to getting approval to hire mid-level engineers because the team needs more people but they only got approval to hire senior engineers. This cunt also added “dont worry about it. Just go about your usual business and i’ll call you next week if we have gotten the approval”. Ass! All i can do is worry because that is what i do best.
I think i am more sad and disappointed in myself because i thought the interviews went well. Wrote decent code and came up with good solutions on time. Had a good conversation with interviewers. Apparently for a senior, you cannot make mistakes which i did but once the interviewer gave me a clue, i got back on track.
Anyway, i slept with this anxiety, then woke up with tummy ache. On the drive out this morning to go to the bank, i drove my car into a pole and broke off my side mirror. Then my fucking power generator stopped working. And on my way to go and get my fixed mirror from the mechanic, my exhaust pipe broke in half due to a possible pothole i drove into.

Those fucking days where all that could go wrong goes wrong. My head is fucking pounding i can barely move my head without wincing. I am running out of money fast (i support my entire family) and i am worried about not getting a job. This blow to my confidence makes me feel worthless like i am not good for anything. Recruiter suggested i do another senior engineer interview for a different team which i passed the test for but i know the outcome would most likely be the same and i wanted the first team really bad. I just want to lie in bed and cry all day but this fucking headache won’t let me.

In order to reduce support costs, manager instructed his team to remove all logging/reporting of errors in the company’s CRM application.
Team’s support tickets went down 80%, manager received an award for his efforts, but mysteriously, DBA/support workload increased, bad/missing data,
increased support tickets in other areas of the business (shipping, etc. that relied on correct data from the CRM) and other side-affectual behavior.
Even after pointing this out this correlation, showing before/after code, no one believed the two were related and I was accused of not being a ‘team player’.
“You and the other teams need to learn from his example!”. As ‘punishment’ was I was moved to the team managing the CRM application.

DevOps is a huge scam.

Whoever sold companies maintenance-free cloud is God-tier marketer, they would be able to sell fire extinguishers in hell.

First, the platform is constantly moving, keeping up with all the updates for Kubernetes/CNI/Ambassador/Calico/kube-proxy/wtf/foo/bar/etc requires a huge team constantly peddling the boat; and if not updating in time - eventually everything will suddenly break when AWS deprecates old Kubernetes version (1.23 in EKS has just 1 year and 2 months (!!!) of support) or whatever else. At least they don't deprecate services that often.

Second, all other tooling either suck, or expensive as a Boeing. DataDog/Splunk/NewRelic/Grafana? Data centers were built for the monthly prices of these tools not so long time ago. But, capex vs opex, what stupid software engineers knows (though, it's hilarious to be present on a meeting with an agenda "reduce cloud costs").

That's all really.

On the bright side, when the team is solid and really care about the product and build it in a cloud-first manner (with understanding of all the requirements, caveats and limitation) - it can be rock solid, stable and fast platform.

To bad it's incredibly easy to implement some impressively wrong architecture (much more easier than f'up single-server architecture).

I'm actually a Dev, mostly just a shell scripter who needs to support 500 servers which run our applications. I install the new versions and check whatever is wrong if there are customer issues.
One release weekend everything went wrong, Development had to make new builds on the fly with hardly any time for testing.
It took 18 hours with no break.
It was extremely hard to concentrate, but being in the Skype group with everyone and finally getting everything fixed was quite rewarding.
Everyone just opened a beer and we stayed on the call for about 30 more minutes just to relax.

I like our Dev team way better than I like my actual colleagues, who merely mess things up and call me for the smallest thing without even thinking.

My first job. Hired as a designer. It was me and a backend dev (PHP). Company wanted us to build their e-commerce website, but the backend dev had no eye for design or front end chops, fell onto me, so I learned it on the spot.

I also did the mistake of trying to prove myself too hard and ended up doing IT, network and user support, user training, phone sales and helping the print team on designs, on top of my already taxing responsibilities, for 18k/year.

In the end, the company moved offices and I was tasked with finding and installing a new server, IP phone system, and organising the desks following a carefully crafted and approved plan. Spent the weekend doing that (had some friends that didn't even work for the company join as they knew of my struggle) only for the bosses to arrive on Monday, decide they didn't like it, and just said "change it", ignoring the plan entirely. I then left without having another job lined up and never looked back.

CTO: We'll use epochs for any time related fields in our services.

After service integration...

Dev from producer team: Hey the time field is showing up as 1970 and not null in your table. That seems to be a bug.

Me: Code looks fine. We are converting epochs to timestamps here. Null is taken care by the library function itself.

The same dev: Actually we are sending zero instead of null values in that time field. But we'd want the end table to treat that as null.

Me: Why can't you send null then?

The dev: Actually avro doesn't support nulls. Hence the zero.

Me: WTF??????

Manager to me: Actually you need to convert them as null. Anyways, this is not a blocker and we can live with it for now.

END OF RANT

Why can't they fucking send it as null? And when I asked about the details, that particular event type doesn't require that field. Still the manager insists on sending that field for it.

Fuck you google android IME team and fuck their open source policy..

So recently i had a chance to work with AOSP LatinIME code, basically our Android keyboard was forked from very old code base of LatinIME and my job was to change its base version to latest Version available on AOSP repository. Downloaded latest Android 8 codebase. Did 2 weeks of deep investigation of what improvements we will get from upgraded code base.

And I came to know that those Google fucking cunt sucking dick heads deprecated that project and broke the whole thing to a pice of shit. Half of the code is broken with fucked up todo stuff and motherfucking missing method implementation with not implemented warnings. What those motherfucker did is that they abandoned the open-source project after they released Google GBoard, and fucked the stable code by adding quard gram support and dictionary download with multi account features which was never completed by those motherfuckers..

Those misguiding donkey shit fuckers kept a depreciated project in AOSP build tree which has not received a single fucking commit from shitty ass Google IME team, is said to be reference model of Android IME implementation..

What kind of fucking shit is going with open-source code in name of making competition high with thirt party Android keyboard developers ..

Fucking shit fucking ime team .. fuck you .. wasted my fucking time reading your shitty code base .. Fucking shit

The company I work at sends their developers out to other companies to help them work on projects and help them in other ways (advice when communicating to customers of on demand software for example).

While not on a project you are working in house training trainees and interns. Part of that is teaching them to show initiative and treating them as full developers. The 30 interns all discussed a git flow and code format.
During the third sprint (two weeks sprints) a team messaged me if I wanted to check their merge request for the sprint.

It took me a glance at the first file to know they didnt do any review themselves. I used my flywheel to check all their changes and without being able to read the code I saw indentation was all over the place, inconsistent bracket placements etc. I let them know I wouldnt check their code until it was according to their own standards.
Two days later I got the message to check it again. At first glance the indentation was fine so I started reading the code. Every single thing was hardcoded, not made to support mobile (or any resolution other than 1920×1080).
A week later they improved it and still not good. Gave them a few pointers like I would for any colleague and off they went to fix things. The code became worse and indentation was all over the place.

I told them the next time it shouldnt be a quick glance to be able to reject it again. By this time other teams came to me asking why it wasnt merged yet and I explained it to them. One of the teams couldnt do anything u til this was merged so I told them to implement it themselves. I was surprised that 4 teams came to me asking about a merge request, that was every team except the team whose pull request it was.

4 weeks after the intitial sprint the other team made a merge request and I had three small comments and then an hour later it was merged.

The other team messaged me why their merge request did went through (still havent seen any of their team in person, Im sitting 10 meters away from them behind a wall)
They also said that it was easier for them because they started from scratch. Thats when I called them in to discuss it all and if they were not interns but full time developers they would have been fired. I told them communication is key and that if you dont understand something you come in person to ask about it. They all knew I like teaching and have the patience to explain a single thing ten times, but the initiative should be theirs.

One of the team members is my current coworker and he learned his lesson by that. The others stopped with their study and started doing something completely else.

TL;DR
Merge request is open for 4 weeks, in the end another team started from scratch and finished it within a week. The original team didnt ask me questions or come to me in person, where other teams did.

DISCLAIMER: some of you might find it harsh, but in our experience it works the best for teaching and we know when people don't dare to ask questions and we help them in that too. It's all about the soft skills at our company.

Passionate programmer attends one of the toughest interviews ever and solves lot of algorithmic problems coding in different programming languages. Impresses the interview panel providing solutions with as much as efficiency as possible. Gets selected, completes induction and gets a nice Dev machine allocated.

Manager walks in and says we got to work with the production support team on fixing a UI bug.

Best Hardware support team.
I hope every one of you got such team.

My keyboard was not working properly.
programmer's most used special character ; is auto typing anywhere that is obviously keyboard issue so I called H/W support team.

me: *explained above problem.*
supporter : Ya we know that issue ,YOUR HARD DRIVE IS CORRUPTED. We have 2 option
1) either we can formate your system.
2) We have to change hard drive.
Me thinking : *devrant stuff found*
Me: that is really sad part. How many time you solved such problem?
S: This is my first time in this company ,previously I solved such issue more than 10 time.
Me: you really look smart.
S: thank you,any how I will resolved this issue today.
Me: today I am going earlier but yes we will meet on monday. thank you for quick response.

Security startup...
'Which football team do you support?'
'Not sure how that is relevant.'
'It is very relevant'

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

ComputerToucher: *opens Jira ticket* Dev team needs tokens for the APM for a new app with multiple tenants. Ezpz. Hey, developer. Do you want one golden token for all of your app tenants or would you like us to generate one token for each?

Developer: Let’s have a meeting to discuss it.

CT: It’s…an exceedingly simple question. One token or 4? Which does your app support?

Dev: Yeah I think we should discuss with this with the platform team, can you set up the call?

CT: (Internally) I am the platform team? Do you not know how your applica-never mind I’ll just ask the PM directly.

CT (in chat): I’ll ask PM to schedule the call.

*Goes back to Jira ticket, changes priority to 4, removes ticket from sprint entirely, picks something else to work on*

The single most annoying thing about working with Microsoft is how they, at one point, decided to wipe 99% of their articles and downloads on their site. But instead of updating it in their OWN FUCKING OS, they just leave links to the broken pages in their help system. The second problem then arises when you realise that instead of giving you an error page, it automatically redirects you to the default page.
But on top of wiping their site, not updating windows to reflect those changes, and having a terrible site design, they have also decided that it would be best to keep the pages that once we're, online. This means that they will still show up in search engines, without any content being there.

Add to that the fact that their support team is incompetent to an insane degree, and often doesn't know what they're talking about. This has caused me so much frustration over the last few days.

Dear Microsoft, please get your act together and fix your shitty website.
Greetings,
A pissed of customer who paid money for your shitty services

How do you guys/girls explain to potential new customers that you can perfectly work in a structured business environment and follow the rules, but also that you're assertive enough to oppose desicions being made based on bias, misunderstanding, fanboyism, or grave stupidity.

I just got informed from a freelance position that they would have hired me if it were not for my 'rebellious nature towards customers'

I don't oppose customers, i oppose stupidity unfounded.
Example from experience
> me working in a helodesk support position, all windows computer.
> new mgr comes into office, is a douche and complete mac fanboy
> wants all computers that are FINALLY working decent for some time in the entire department replaced with mac's... Back at 2010.
> whole team, even disliking microsoft themselves, are telling mgr that's a bad, dangerously dumb idea, expensive too, different OS, different software mgmt making, back then integration microsoft and apple was beyond diarhea... Several other issues the senior devs and admins pointed out

>mgr: 'but aple is soh much better, like a billion times better, hurrduurrrrr'
His decision passed somehow to the board..
> All stations from our customers get changed...we don't get a single machine to try out problems because overspending
> we are most of the time unable to help out customers because we still have pc's...
> mgr asks team why performance drops after 1 month
> we compared performance graph with his starting date of mgr, see clear drop after mgr's plan implemented...
> board stilll stands by mgr, gets praise for 'bold changes in the company', but appears to be some associate's son
> two main seniors leave after 15 years of employment, in three months, 80% of staff leaves.
> we canr fix the problems, we are not dev's , we get shit from all sides, i was still a junior in the industry so i worked as a slave inside that job.
> eventually get fired due to 'bad performance'
> mgr loses entire team... 'Hey why don't we outsource this dept to south africa, it's a lot cheaper! '

now that company is an it hellhouse where everyone get clinically depressed from sitting atbtheir station...
This is what i wish to oppose!

How to make that clear!

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

This morning, I felt pretty good. I had a healthy breakfast and I took the longer U-bahn journey into work so as to enjoy the Autumn scenery. I get to my desk after greeting my colleagues with the customary "Guten Morgen" and I began to plan my work for the day. I see there is a new ticket assigned to me which relates to a HTML issue. The customer support team are able to use a HTML editor to made changes to a section of a user's dashboard and from time to time, I get asked to fix their mistakes. Usually, it is something small, but it makes me cringe every time I see the markup. "Tables...tables everywhere!!!", sighed the once happy dev.

Time for a coffee break and a sit-down with the support team

Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.

Product Manager: What are your thoughts, Developer?

Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.

SH: But what if it happens again???

Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.

SH: I know that email notification goes to the engineering team.

Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.

SH: That email … gets filtered.

Me and Product Manager: 😧🤯🤬

PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.

—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.

Leading a team of 10 people, 5 environments (3 non prod 2 prod) to support, 25 formal deployments per week, and all I have is one fucking repository in fucking svn.

After months I finally received an email from the external partner's support team!

```
Please be informed that we consider your Incident "XXX: How to Y?" as closed with status: Closed.
```

Why thank you.

Hello DevRant community! It’s been a while, almost 5 years to be exact. The last time I posted here, I was a newbie, grappling with the challenges of a new job in a completely new country. Oh, how time flies!

Fast forward to today, and it’s been quite the journey. The codebase that once seemed like an indecipherable maze is now my playground. The bugs that used to keep me up at night are now my morning coffee puzzles. And the team, oh the team! We’ve moved from awkward nods to inside jokes and shared victories.

But let’s talk about the real hero here - the coffee machine. The unsung hero that has fueled late-night coding sessions and early morning stand-ups. It’s seen more heated debates than the PR comments section. If only it could talk, it would probably write its own rant about the indecisiveness of developers choosing between cappuccino and latte.

And then there are the unforgettable ‘learning opportunities’ - moments like accidentally shutting down the production server or dropping the customer database. Yes, they were panic-inducing crises of apocalyptic proportions at that time, but in hindsight, they were valuable lessons. Lessons about the importance of thorough testing, proper version control, reliable backup systems, and most importantly, owning up to our mistakes.

So here’s to the victories and failures, the bugs and fixes, the refactorings and 'wontfix’s. Here’s to the incredible journey of growth and learning. And most importantly, here’s to this amazing community that’s always been there with advice, sympathy, humor, and support.

Can’t wait to see what the next 5 years bring! 🥂

Quitting job because of Java and legacy corporate OSGI codebase. Being junior developer I'm just done with no documentation, terrible team support and non existent code review. After 18 months I can't justify staying any longer. Never had luck with Java and I guess some things just stay the same.

Joined only because of Javascript part, just to be thrown into fullstack position. Stayed way longer because of COVID. Good old simple PHP I loved and foolishly left because of money.

story time:
I use onedrive for sharing some files and shit. So one day one of my folders, which I got from a downloaded zip, caused an error "files couldn't be synced because of unallowed character in the title".
Turns out there was a space at the end of the folder title. I change the name, I get some error.
"Okay, no problem, I don't need that folder anymore anyway" So I delete it, doesn't work, the error message reads "Can't delete folder because it no longer exists.". "What the hell" try deleting it some more. Emptying it before deleting. Deleting the parent folder. I try formatting it before deleting. Nothing works.
Deleting from the online onedrive client causes it to briefly disappears but refreshing places it back right where it came from.

So I resort to my last hope, customer support.
I explain the whole thing.

I get a reply. Oh boy.

I get explained that if the recycle bin is full, the file will be placed back.
After that, I get an explanation on how to remove a file xD

Thanks OneDrive Team, really helpful.

I am stuck with another Postman.

Attrition in my current org is way to high in product teams and we have only one designer shared between ~100 people (10 product lines).

My ex-lead (a genius) and my skip level manager (very smart chap), both keep saying that my manager is a very good manager.

However, in reality, I don't find so.

- Only responds to my questions
- Ignores any other form of communication
- No help on any front
- No support or validation on my tasks (hence, I have to actively keep asking for feedback)
- Regularly cancels 1:1
- Involves other team members in 1:1 and cancels theirs as well
- Says I am doing well but keeps nitpicking in my work
- Hardly reviews anything

My company is amazing, pay is good, perks and opportunities are wonderful, kickass learning but my direct manager isn't making me feel comfortable working here.

Maybe she is too cramped with responsibilities but again, I have never seen her deliver anything and all she does is a postman job of taking inputs from her manager and pass on to me and coordinates until me and her manager decide to jump on a call and figure things out ourselves.

It's just been 3 months and I feel more annoyed than worried about being here.

Support Team Member opened a ticket.

> This customer's image isn't loading.

Load image, it's white and transparent on a white page.

introductory rant

So I am new here, hi! :)

So the devRant android app does not seem to support this mail format:
user+devrant@domain
(the important part being the "+devrant" thing)

Now I waited 2 days for a confirmation mail that wouldn't arrive and was greeted with the "please confirm your fucking mail" popup every damn time.

"Okay, let's just change my mail to user@domain and deal with it", I thought. Guess what: You can't!

So I contacted the devrant team via e-mail.
And I waited.
2 days.
No answer.

Okay.

Delete account, recreate with other mail, be happy.

Don't worry, I'm not mad. It's just really fucking ironic.

Looking forward to a great community! :)

Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.

After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.

As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).

It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.

Sometimes what you think you want isn't actually what's ideal for you :)

I started my actual gig as CTO of construction group (Innovation Hub) a year ago. And it was a hell of a ride, implementing kind of a scrum-ban for project management, XP, peer-reviews, a git-flow, git commit message formats, linters, unit testing, integration tests, etc...
And it's the fun part because with the CIO we had to drive the board to do A LOT of changes in their IT/Innovation drive.

But in one year there is a lot of KPI that went up :
* Deployment: When I arrived it took three stressful days to deploy a new version of one application, once a month. Today we do it every week, and it takes three annoying hours.
* We had no test. NOTHING! Today we have 85% code coverage for the unit test, and automatic integration tests run by our CI server every day.
* We had almost no documentation. Today our code is our documentation (it automatically extracted and versioned).
* We had 0 add value in the use of git. With commit messages as "dev", "asked task", inside jokes and a lot of "fix" and "changes". Today we have a useful git, and we even use it to create our deploy changelogs (and it's only mildly annoying!).
* More important, the team is happy! They get their purpose, see betterment in their tech mastery. They started doing conception, applicative architecture, presentations, having fun.

There is still a LOT of bad things we are still working on, and trying to solve (support workflow and betterment). But seeing what they already did, I'm so proud of my TEAM! I'm a fucking asshole, workaholic, "just do it" kind of guy. But they managed to achieve so much. Fucking PROUD!!

Saw new issue on jira. When look, they are like my computer is slow or I cannot any buttons in Excel.

For fuck sake, don't send stupid tickets, we already got stupid projects the company took from the others without consulting to the IT team.

There are about 600 tickets every month and most of them are issue because of their stupidity not the software (they never read the error message). And no we are not IT support, go ask those ppl for your computer issue.

Sometimes In wonder if the support at my hosting company are a team of highly untrained monkeys.

I know jack shit about the finer details of server management, thats what I pay you guys for.

But you guys could at least try to be a bit more usefull.

If I ask you guys about the backup functions you could try to answer my questions instead of telling me what I can see on my screen myself. Because I can read pretty damm well.

After 3 days of getting no answers and not being able to backup to server with the tools you build and are telling us to use. The server died and now you are telling you can't recover the data?

How about fuck you! So we got no backup because of your fault you now tell us all our data is lost?

We got our own backups but rebuilding the entire server and infrastructure is going to take days.

Going to be a fun couple of days telling clients why shit isn't working.

Working with a new team and I don't understand how this is normal or ok.

Me: Does anyone need help troubleshooting the broken build or can I revert this change that broke it so I can push my change out?

Dev: Stop build shaming me, I wouldn't leave the build in a failing state.

Me: Well, I wasn't sure how long to wait, before asking.... it's been broken for 4 hours.

Dev: It's the development environment, you should expect development to be going on.

Me: Yes and appears that this project architecture doesn't support any sort of isolation for development. So nobody can deploy anything except through the development branch.

Dev: That's what development is for IMO, so it doesn't bother me.

Look here Mr Senior Tech if you don’t know 100% what you’re doing, don’t fucking touch the goddamn firewall with your fucking sausage fingers and you overblown call center team lead. I mean you need to have the confidence you would have if you were eating a banana and some one told you it was a poisonous berry, you’d laugh and eat it anyway, cause it’s obviously a banana. That’s the kind of confidence you need to have when fucking with the entire goddamn network configurations. I just went thru a 7 hour shit show because you THOUGHT you knew what you were doing. Not a damn thing was broken there. One service needed a hole in the firewall and you fucked all this beyond an easy fix. Now I’ll admit I don’t have that much confidence working with the firewall, that’s why I would fucking cal one of the companies that set it up even though we don’t necessarily have a support contract, it would have cost a lot damn less to have them work on it than for the whole company to be down and for me to have to stress over every fucking thing going (or not going) on.

"We need to have a meeting to clarify your role"

My head: Just give me a raise and then leave me alone

My mouth: Yea, sure. When works for you

Context:
My job is a little confusing.
My title on paper is support technician and I'm on the DevOps team but I have my own project to automate health checks. So most the accurate title for me would actually be Automation Developer Attached To [department name] DevOps

Our team talking with a Mr. KnowItAll...

Mr. KIA: What concerns me about this huge system transference is that the devs won't give us the JS scripts files decompiled.
Mr. KIA again: I'm also concerned about Win XP end of support...

Us seeing each other: WTF is going on?!? Where are the hidden funny cameras...

A tip:
If you wanna pretend you know it all...you'll fail...

A humble dev never get humilliated

We use a third party paid company to produce a service and give ongoing support for it, which all our revenue streams depend upon. They are shit and their service is shit. Here's how my conversation about testing went today.

Me: 'hey X wrote an integration test project for the service. It shows the service is broken 50% of the time. We should give their team access to it and have them run it as part of CI'

Colleague: 'They are too shit to setup CI'

PM: 'we are stuck with them so there is no point. It is what it is'

Boss: just ignores me. Not even a reply.

Some days later

Head of QA: 'Hey Dev and QA are broken'

Me: 'because their service is broken. I made so and so suggestion before but it was rejected. We will just have to accept Dev and QA are broken 50% of the time'

Head of QA: 'no we cant'

Me: 'ok so we should setup the tests to run by giving them access'

Head of QA: 'No we shouldn't. The tests can only be used by us and if they break it tells us so we can act on it, or choose not to'

Me: 'We would not want to act immediately on all our revenue streams breaking? Yes we can reverse engineer their client and fix errors as they occur, or we could just have them run the tests and a team our company pays for can stop adding breaking changes to their own API every other day. Right now it has been broken for 2 weeks.'

Head of QA: 'in an ideal world we would have an internal team so you're wrong'

Me: :)

I really don't understand how they can come to such a conclusion. Am I missing something or am I surrounded by total fucking idiots?

I joined 3 months into a project that was expected to be done in 6.

As the day passed I learned about the scope a little more, 30 days in I decided to step aside, I slowly learned that they wanted a whole bank built from scratch.

User support ticketing systems, the banking core and an app like "revolut", everything with a team of 4.

To this day I have not seen them launch, and it's been over 5 years.

Database is being slow AF again. Team lead is investigating. This is happening more often lately and affects both production and dev because everything is just in one gigantic database. So clients are calling support being angry about the speed they get and us devs get to twiddle our thumbs while waiting for our own data to load.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

So, today in the office we all decided chipotle for lunch. We create the team order and sent it out to the entire office.

First thing we noticed: online ordering looks really good and has finally been updated.
Second thing we noticed: it never got tested and it doesn't work

Result: 7 angry developers who just wanted some burrito bowls start emailing chipotle tech support

var _self = Object.create(Rant);

Hello devs I'm back

A few months ago I joined a software development company and I was pretty specific that I wasn't going to do support or maintenance only feature development, well, this past 3 months I've been doing dev helping stablish good practices and a better architecture for the app, but guess who is joining a support team tomorrow, they sold me the idea of a refactor team, I was trilled and accepted, now they tell me it's a legacy bug fixing team, damn I hate this crap, hope y'all doing better

So I tried to bye a ticket from mobile app which seems not to be working so I contacted tried to contact the customer support team from twitter because they were not picking their phone and this is the response I got. How the fuck am I supposed to know who made it ?😡😡😡I wasted hole day to argue with them.

Ecma International, the organization in charge of managing the ECMAScript standard, has published the most recent version of the JavaScript language. ECMAScript 2016 (ES7 or JavaScript 7th Edition in the old naming scheme) comes with very few new features. The most important is that JavaScript developers will finally get a "raise to the power" operator, which was mysteriously left out of the standard for 20 years. The operator is **... It will also become much easier to search for data in a JavaScript array with Array.prototype.includes(), but support for async functions (initially announced for ES2016), has been deferred until next year's release. "From now on, expect smaller changelogs from the ECMAScript team," reports Softpedia, "since this was the plan set out last year. Fewer breaking changes means more time to migrate code, instead of having to rewrite entire applications, as developers did when the mammoth ES6 release came out last year."

My biggest problem with Visual Studio Code is that every fucking piece of shit dev thinks it's their duty to introduce it to me. STOP. Just stop this shit, alright? Wanna use vscode? Fine, just don't tell me it's the best tool and I MUST use it instead of the tools I'm used to. I'm tired of this bullshit.
Every new project, every new team. Starting from js/java/.net monke and ending with PMs, I must hear this bullshit about god blessed IDE that I must use, because "why you need intellij/webstorm/rider? just install vscode and some plugins. we all use it in our project and it's ok".
FUCK YOU! Refactoring is not just renaming variables and extracting blocks of code into functions. If you want terminal integrated into your text editor with highlighting and LSP support, so be it. I want an IDE with rich refactoring tools, code analysis and good completion, database viewing/modeling support, good build tools support, good UI for git and git-diff, good test and code coverage support. I don't want your semi-IDE, bloated with hundreds of bugged third-party plugins, which I must spend a week on to configure and merry with each other before using.
JUST STOP this crap and let people use the tools they are proficient/comfortable/productive with.

my job went from being a programmer ==> technical support girl for the whole company D:

its kinda annoying because its mostly about amazon ec2 instances and i have to chat with the support team from amazon when something goes wrong while following the steps (that the others could have followed instead of going to directly to me to make me do it)
now i have to try and fix all the problems occuring in the servers :((

First dev job is my current one.

I'm a software engineer in test, writing automated UI tests for web and mobile apps.

Its pretty great. I work from home with flexible hours. I have a boss but he doesnt manage my dev team, he just checks in to make sure I'm getting support, training and have all my questions answered. My dev team is myself and 2 other people, both of which are cool, and all the work is dev-driven.

Might just stay here until retirement, that sounds easy.

So the company decided to go agile. I am now a scrum master. And we have the local product owners and all. They made us do daily stand-ups.

I don't know what is a scrum master. Nobody knows what the hell is a stand-up. It seems to be an akward 30 minutes every day, when local product owner asks questions and demands status reports.

I did some googling and it seems that the scrum master is supposed to just support the team and solve problems. In our version the scrum master finds out the system architecture and requirements, fills the backlog, does the system design and reports to the project manager(s). Also reports to the clients about the general project status in an executive meetings. I also do the sprint planning, in which we fit the vague features that we are told into time tables with ready told dates.

Oh yeah, the team is just 2 guys. One of them is me. And the other guy relies completely on me to daily tell what to do, review the work and also answer all the project and company level questions that pop into his mind. He gets angry if he doesn't receive ready-thought solutions to all problems, since "you're the boss and it's your job to tell us what to do".

This is going to be a great year.

I used to think our IT Support team is the most insufferable. I'm wrong and very sorry; if you guys are here to forgive me.

On the chart now is the security team.

The head of the security team doesn't simply understand that you can fucking not mix some programming languages in the same execution environment.

He is flipping making arguments on executing Javascript in a Java environment. He simply thinks Java is fucking Javascript. Yeah, I know you can make some drifts with GraalVM; sure not in our use-case.

Cross-Site Scripting has a fucking limit. You can't just pass any piece of code to mixed with a complied code and expect it to execute. Except if I'm wrong then I need someone here to show me how because he couldn't tell me how as he was just cynical in every damn way. moda sucker.

Frustration at its peak !!

So the CTO of the company I recently joined, whom I considered to be cool personality of all the open culture in the office and open communication, seems to be all wrong.

Few days back he suddenly dropped a mail to all the tech team members mentioning that we need more streamlined process in the company and many more blah blah stuffs... to which all of us agreed.

But. But. But. The last line(small font size) mentioning that from now onwards we need to come on Saturdays too until further notice. I mean WTF !!? Seriously.

But today in stand-up when one of the guy asked the agenda, he just tossed the question saying that we need to be more active attending "client tickets". Goddammit. We are devs, not tech support.
To this one of the other dev, said the exact same thing that was going in everyone's mind. Call the team that are required on Saturdays. To which his reply was, " Come on Saturday, we will speak then".

I was like 👏👏👏

P.S. Not that we are not ready to come on Saturdays, but at least take consent of all the members in the team, if you all babble so much about open culture and shit. We have friends and family too to have fun with, and need to take little rest on weekends.
And most importantly, tell us some firm reasons to be there on weekends, not just "You have to come, because we said so!"
Period.

Someone blocked access to AWS RDS database and for the past few weeks I can't access the database from my machine when connected to our company network.

Created support ticket to internal IT team and someone closed the ticket. I re-opened the ticket and in the comment someone wrote "Their team doesn't handle AWS access".,

Wrote email to the director of infrastructure and that asshole replied to me asking some questions and after that his been ghosting me for past 2 weeks.

I'm tired and I don't have energy to do any more follow ups.

I work for a big bank. I'm going to say pretty much the entire Support team is incompetent.

Oh something went wrong? Escalate to devs... cuz we have no idea wtf to do and don't have the most basic technical problem solving skills...

Bunch of useless monkeys... btw guess what time it is now? And what I'm doing?

I work in a large organization that previously didn't have it's own development team. Therefore various business areas have built their own solutions to solve problems which mostly involve Access and Excel.

Many of these applications still exist and we are expected to resolve any issues with them and update them when necessary performing this support role while still expected to meet our (very tight) development timelines.

I can't tell you how much of a pain in the tits it is to be trying to power through a priority development only to be interrupted with an urgent instruction to fix a 17 year old Access database that's running slow.

Of course it's pissing running slow, it's 17 years old, has nearly a million records and you have multiple users accessing it across the country!! I think it's time to peacefully let it die.

This week we had a live production issue that our staff were catching/fixing on the fly. We're a relatively small software team without any direct external customers, so this is not too unusual.

Unfortunately, the person in charge of dealing with these issues didn't resolve it during the work week, so we were stuck with it over the weekend. Said responsible employee left at 2:30 on Friday without figuring out how we'd deal with the problem without any staff in the office to intercept problem cases. Better yet, he drove all the way back, and was there from 3:30 to 4 and promptly left again without telling the rest of the team what was going on with the production issue. We asked how it happened, what it was, etc, but didn't focus on his fix (in hindsight, a mistake).

Since it's his job, I assumed that he would let us know what was up before he left on Friday. It turns out that he never addressed the production issue at all and just decided to leave.

A junior developer and I spent two hours contacting management (who, at this time are already at home with their families) to get clearance to either shut the system off or fix it. No one wants to give it and no one that's high enough up to approve the decision is available.

In the end, we asked the weekend mechanical support team (some friends of mine) to monitor the issue and they kindly accepted.

All of this could have been avoided if my coworker had either told us his plan earlier (so we could ask about the lack of coverage), gotten approval to shut it down for the weekend, or covered his own ass before he left for the day.

Ugggh. I get that we all make mistakes, but I really hope this guy shapes up soon.

When you raise a ticket with your support team that your prod server is currently down and they mark it as a medium request, like dude... seriously?! Get it sorted ASAP paleaaaaase

My previous employer, which I've described on here many years ago as "the best job I've ever had", pivoted a couple of times during my time with them.
I felt obligated to help them, next thing you know I'm no longer developing, the company focus changes and I end up in a general IT support position.
I knew I needed to get out, but the skills I'd picked up were mostly forgotten because they weren't being utilised. When I looked for other positions nowhere was taking on someone at my barely-existent skill level, despite being well liked in terms of company and team fit.
I was tired all the time, stressed out, miserable. I couldn't grow in the company and was starting to worry about finances due to company issues. I thought COVID and lockdowns would help me get myself back in the game, but I burnt out with everything I was trying to take on at once and didn't make much progress.
When I was made redundant I'd thankfully picked up enough to finally find a much better position. The old company was in a lot of trouble and it's a case of when, not if, it will fold.
Now I really am doing the best job I've ever had, feel much better about myself and my relationships have improved.

I get some error when deleting an azure service so I put a support ticket asking for help. Just as I am about to close my computer for the day I receive an email saying:

"Product team will disable the account xxxxx from backend".

The xxxxx is our subscription number. The subscription that hosts not only that service but also production servers and databases, storage accounts containing backups, etc.

I replied to the email so hopefully disaster is avoided otherwise tomorrow wont be a happy day.

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

At a previous job I had, there was a bug in the payment code, we did not know anything was wrong until the customer support team began receiving some crazy emails stating that our company emptied their bank account. Then we investigated further and thousands of customers had their banks emptied. So the payment team went big hunting, found the problem to eliminate further chaos.

Unfortunately the person responsible for this huge screw up was not fired immediately, but did resign soon there after.

Hello, devs! I'm an intern at a mobile games company. I used to work with the game development there, but today I started my work in the support/tools team. Am so glad I can use Linux and ruby there *-*

Three days ago my focus was shifted from a development role to a support role. I was shifted to replace another support guy who had used fraud to get the position. I have no experience with this role but there was decent KT and I'm catching on fine. During onboarding and KT I'm serving as the first contact for new tickets and whatnot...

Today I got a ticket with an error on our production instance that no one had ever seen before. It prevented the guy from using our service entirely. I tried to reproduce it and... I couldn't use the service either. No one could. Everything was down. I could see the sweat building on my manager's forehead.

Thankfully another member on my team has done a bit of support before, so we collaborated with each other and other teams throughout the day to figure out what's wrong and how to fix it. I'm listening to them chat remotely as we speak - so far I've been working on it 9 hours straight.

This service is used by everyone - it's a business critical service with due dates on actions and escalations to managers... Imagine if the support ticketing service for your company crashed. That means a lot of people are asking what's wrong, requiring extensions, etc. I've been answering to managers and seniors in the business throughout the day.

The best part? We figured out why the server went down, and the reason is fantastic: someone updated the server's code without telling anyone, and all they had done was remove critical parsing code. Just took it right out, pushed, redeployed. We don't know who did it or who even has access to do that. I guess I have some detective work cut out for me after we've fixed everything that was broken by that.

I miss coding already.

The longer I work on front-end the more controversial my opinions become:

- Styling a button with display:flex is dumb.
- The DOM is not hard, unlike what the React team wants to have you believe.
- Specifying a <form> action matters, even if it's empty
- ES5 was the real JS revolution, ES6 mostly sugar-coated marketing
- Disciplined BEM (S)CSS is simple and flexible enough for most needs (vs CSS-in-JS, CSS modules)
- If editor support for Jsdoc were as advanced as Typescript, you wouldn't need the latter.
- There are cases where using floats and inline-block displays is better than the flex CSS box model

So, we (I'm the backend guy and work with a UI dev) are building this product portfolio management tool for our client and they have a set of 250 users. The team has two point of contacts for the 250 users who maintain the master data, help users with data quality, tool guidance, reporting and other stuff. So one day one of these two support users come to me and say : Hey I'm not able to add new transactions coz a customer is missing.

We have the provision to create / maintain customers.

I check the production DB, application code, try creating the customer and then the transaction, everything works perfectly fine.

I ask the user for a screen sharing session, the user starts reproducing the error like this :

We have a 3 system landscape - Dev / Test and Prod

U : Logs into the test system url, creates the customer.

U : Points out the toast saying customer creation is successful.

U : opens a new tab, opens the production system, tries creating the transaction, searches for the customer and says " see !! cant find the customer here ! the master data management apps never work !! "

FML?.

In my firm we've got a shadow IT team where I'm part of. Sometimes we need to call the "IT support team" who are lacking the knowledge of common IT sense. Some weeks ago I called them up to extend our ip range since we've got no rights to do it ourselve. They replied with: please disconnect the cable and reconnect it. (Bear in mind our lease time was 24h)

Some other guy called me up to check my pc for viruses... he was looking for the task manager so I pushed ctrl shift esc and he asked me wondering HOW did you do this? He even didn't know things like %appdata%. I had a talk with him and gave him as much tips as I could.

The poor fella

Thanks for reading my nonsense post

When the support team flirts with you so maybe you will forget about the issue (that your website has 30 minutes downtimes everyday). 🤭

Update: for those of you who know cougar woman/ my self proclaimed "work mom" in my previous posts (bitch who keeps stealing my lunch), yesterday she really tipped me over the edge. So I'm fucking hauling ass on my sprint work because I had to take over another team member's tasks (because he "doesn't have time" for it being prod support but all I see him doing is shitposting at his desk) and someone from another team asked the cougar a question about something. she comes up to me all demanding like "HEY you, you got the worksapce open?"
I was like um... no I don't. I'm working on the other application.
and then she's like "Look at my laptop and show him". Okay bitch let me just drop everything I'm doing to help a random person. The fact that she commanded me instead of just asking me pissed me off. Not even a single sign of "please". I'm tired of her truly. She is a snake. Even to her friend on our team. Every time he's out she's like "hey where is _____? huh why isn't he here??? hmmm" in an instigating way to remind everyone that he might've taken off for no reason. When I was too sick to volunteer at an event she organized in the morning on Saturday, she asked me the following Monday, "oh did you drink too much? lmao. a spiteful, grudge holding bitch for sure

Worst mistake I have made is accidentally wiping a database table by messing up a SQL script. This was caught after it had been deployed to around 30 customer sites, most of which had no technical staff on site, and we didn't have remote access to. I bought our support team cookies for fixing that one.

Took a day off and came back to find my team and I were moved from frontend to backend (which I always wanted to be).

Manager says we get to learn Java, Mongodb and even Hadoop.

I am so so excited.

But the only little hold back is, there is limited support for Java in sublime text and I should instead use eclipse. I had dozens of shortcuts customised with all those beautiful themes in sublime, but eclipse takes the fun out of coding(no offense to eclipse lovers).

The customer support team in my company just put a shit description about the issues and expect the devs to solve it. The screenshot is in a German language that is officially said to be not used in the company yet it is still used. The zendesk has no images or context. Do these customer support think we are magicians?

Killing people is bad. But, there should be a law to allow killing people who don't write proper unit tests for their code. And also those "team leaders" who approve and merge code without unit tests.

Little backstory. Starts with a question.

What is the most critical part of a quoting tool (tool for resellers to set discounts and margins and create quotations)? The calculations, right?
If one formula is incorrect in one use case, people lose real money. This is the component which the user should be able to trust 100%. Right?

Okay. So this team was supposed to create a calculation engine to support all these calculations. The development was done, and the system was given to the QA team. For the last two months, the QA team finds bugs and assigns those to the development team and the development team fix those and assigns it back to the QA team. But then the QA team realizes that something else has been broken, a different calculation.

Upon investigation, today, I found out that the developers did not write a single unit test for the entire engine. There are at least 2000 different test cases involving the formulas and the QA team was doing all of that manually.

Now, Our continuous integration tool mandates coverage of 75%. What the developer did was to write a dummy test case, so that the entire code was covered.

I really really really really really think that developers should write unit tests, and proper unit tests, for each of the code lines (or, “logical blocks of code”) they write.

We are moving from Oracle 10g to SQL Server 2019 because Oracle doesn't want to provide support to our legacy 10g database.

It doesn't much sense well anyways god bless us during data migration.

Oh one last thing, fuck business analyst team.

A tale of silos, pivots, and mismanagement.

Background: Our consultancy has been working with this client for over a year now. It started with some of our back-end devs working on the API.

We are in Canada. The client is located in the US. There are two other teams in Canada. The client has an overseas company contracted to do the front-end of the app. And at the time we started, there was a 'UX consultancy' also in the US.

I joined the project several months in to replace the then-defunct UX company. I was the only UX consultant on the project at that time. I was also to build out a functional front-end 'prototype' (Vue/Scss) ahead of the other teams so that we could begin tying the fractured arms of the product together.

At this point there was a partial spec for the back-end, a somewhat architected API, a loose idea of a basic front-end, and a smattering of ideas, concepts, sketches, and horrific wireframes scattered about various places online.

At this point we had:
One back-end
One front-end
One functional prototype
One back-end Jira board
One front-end Jira board
No task-management for UX

You might get where this is going...

None of the teams had shared meetings. None of the team leads spoke to each other. Each team had their own terms, their own trajectory, and their own goals.

Just as our team started pushing for more alignment, and we began having shared meetings, the client decided to pivot the product in another direction.

Now we had:
One back-end
One original front-end
One first-pivot front-end
Two functional prototypes
One front-end Jira board
One back-end Jira board

No worries. We're professionals. We do this all the time. We rolled with it and we shifted focus to a new direction, with the same goals in mind internally to keep things aligned and moving along.

Slowly, the client hired managers to start leading everything in the same direction. Things started to look up. The back-end team and the product and UX teams started aligning goals and working toward the same objectives.

Then the client shifted directions again. This time bigger. More 'verticals'. I was to leave the previous 'prototypes' behind, and feature-freeze them to work on the new direction.

One back-end
One conceptual 'new' back-end
One original front-end
One first-pivot front-end
One 'all verticals' front-end
One functional prototype
One back-end Jira board
One front-end Jira board
One product Jira board
One UX Jira board

Meanwhile, the back-end team, the front-end team overseas, all kept moving in the previously agreed-upon direction.

At this stage, probably 6 months in, the 'prototypes' were much less proper 'prototypes' but actually just full apps (with a stubbed back-end since I was never given permission or support to access the actual back-end).

The state of things today:
Back to one back-end
One original front-end
One first-pivot front-end
One 'all verticals' front-end
One 'working' front-end
One 'QA' front-end
One 'demo' front-end
One functional prototype
One back-end Jira board
Two front-end Jira boards
One current product Jira board
One future product Jira board
One current UX Jira board
One future UX Jira board
One QA Jira board

I report to approximately 4 people remotely (depending on the task or the week).

There are three representatives from 'product' who dictate features and priorities (they often do not align).

I still maintain the 'prototype' to this day. The front-end team does not have access to the code of this 'prototype' (the clients' request). The client's QA team does not test against the 'prototype'.

The demos of the front-end version of the product include peanut-gallery design-by-committee 'bug call-outs', feature requests, and scope creep by attendees in the dozens from all manner of teams and directors.

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

So, my current company builds a ERP system hand has a far to complicated database with one k tables and over 2k procedures. I started working there 3.5 years ago, well, first 2.5 years were educational. But I was mostly doing support work. From time to time I was tasked to do some interfaces ( around 15 currently I think) but since a few month I am just completely fucked up and don't know what to do. I still don't really get how this fucking huge database is supposed to work. I have 2-3 interfaces alto implement at the same time. Then I should create a app to allow users to stamp the personal and assignment times. Also I was tasked to create a html5 webpage ( never did something like this before) for also stamping times and some additional data to create a service report for customers on the fly. And finally I should create a asp.net based website for a dashboard overview which should be customisabke by our customers, which I also never did before. In the meantime I also have around 10-15 support tasks a week, and I don't see myself getting anywhere near finishing anything. But I am getting constantly approached by the boss and my team leader for not really getting anything done, even though they have no idea what the other one told me to do. And my boss has no idea if time management, he asked me how long a feature of the app would take and I told him at least two days and somehow he told my colleague I would be done in 4 hours. So currently I am permanently stressed and slightly depressed and I have no idea what to do, and I am just afraid of losing my job, because I am not able to finish my tasks.

So i started an (8 month) internship in January. Team of 4 (2 senior/mid level devs + boss) plus 6 or so other people in our other office overseas. Everything was going really well IMHO. Boss's feedback for halfway through the internship was good too.

First 4/5 months were great: loved the team, got feedback and help when i needed it, wasn't stuck doing support too much, etc.

This all changed when both the devs moved to our other office. My boss works from home a lot and has frequent meetings, so i hardly see him. I have a 1 hour window first thing in the morning if i need help from the devs overseas. After that im on my own.

If i get stuck, even on something very small that a more senior dev could explain in 2 minutes, I'm stuck either unable to work or figuring it out (wasting hours of time) for the rest of the day.

On top of this, since I'm the only one around in our office, im stuck on support every week which takes hours of my time usually. Last week support ate up most of my week, which put me way behind schedule on my other work. (That was an unusually busy week of support.)

Feeling incredibly frustrated right now, just wanted to get this off my chest.

soo after finishing 1 year of my 2 yr CS program, i moved back to my hometown so my partner wouldn't have to keep commuting for her career. couldnt get a cs job here with no experience and only 1 yr of school and like basically no portfolio to show for myself, i took a customer service job in a tech company with a lot of support for career pathing.

end goals are to end up working for their software dev team, mid goal is to switch into their web dev team from customer service since the career pathing is WAY easier from customer service to web dev, then web dev to sw dev rather than customer service straight to sw dev

so in the meantime i need to be practicing and building my portfolio but FUCK i have NO motivation and with coronavirus fucking up my life and everybody elses all i wanna do at the end of the workday and on weekends is melt into my bed in a semi-comatose state

i woke up early today to get some work done on my portfolio but all im doing is watching grey's anatomy and playing mobile games

i used to feel so motivated and excited to code but the excitement is gone and now even doing stuff for myself is a lot more like work than play

just need to rant it out rn

So I installed a new Linux distro, and since the DE is Gnome, I wanted to spice things up with a Conky file.

I download my conky theme, extract it, and try to run it.

And it's broken.

Apparently, the Conky development team decided it would be a great idea to switch over to an ENTIRELY FUCKING NEW SYNTAX, LEAVING EVERY CONKY THEME WRITTEN BEFORE AUTUMN THIS YEAR USELESS

Oh, no biggie, I think. After all, the development did very graciously publish a Lua file to convert old conky configs to the new syntax.

Except no.

The file used to convert conky configs uses the old loadstring function, for which support was dropped in Lua 5.4

So not only did Conky make every config written earlier than this Autumn obsolete, the FUCKING TOOL THEY DEVELOPED TO HELP WITH THAT IS ALSO FUCKING BROKEN

Fuck Conky. I wasted 2 hours screwing with this broken-ass piece of shit

So i work in support (do dev stuff in my own time). Spent 3 months seconded to another team supporting in project clients.

First issue i had in that team was a client with serious data issues which took about 30 hours +/- to diagnose and write some scripts to resolve.

After they went live and got handed over to support they had the same issue again but instead of support picking it up they sat on it till i came back on Monday.

Ive spent about another 10 hours or so picking through audit logs. I get all the shit no one else can either be bothered or capable of doing and to top it off i didnt get the promotion i was going for because i hadnt closed enough tickets, because they keep giving me all the shit to fix for everybody else

Working with the Intel Edison. My god that thing sucked. So the thing ships with this tiny custom yocto Linux with almost no common packages the default repositories. Getting basic tools like Git and Vim were a task on its own, let alone getting the latest version of Node running. Another company Emutex made a Debian distro for it called Ubilinux but they never planned support or updates and officially took it down a few months ago. Both the Yocto build and the Debian build shipped with the 3.10 Linux kernel and upgrading it without breaking it was nearly impossible because they monkey patched device support into it rather than making a patcher. The team at Linux responsible for the Edison released 3 broken versions of the MRAA library in a row, crippling my code for weeks before I realized what they had done. The hardware hasn't received a refresh since it came out and only 1.4 GB of the 4 GB on the device is actually available.

It may be fine for hobby projects but please don't ever try to prototype a commercial product on it. Fuck the Edison and fuck Intel

Me: API support team, 3% of our requests to your API during a load test are getting ECONNTIMEDOUT errors. Can you check why is that?

API supp: Please check connectivity to our API

....
I don't know how it makes me feel, but it is not a good feeling.

Product owner: when will you have that script written and submitted to DBAs?
Me: if nobody bugs me, hopefully COB today.
Product owner: great!
*user support*
*user support*
*user support*
*user support*
*user support*
Team lead: write this other script.
Me: I just finished user support, I have another script to write first. Does yours take priority?
Team lead: yes.
Me: ok....*sigh*
*writes 2nd script*
*submits 2nd script to DBAs*
Product Owner: you done?
Me: *face palm* ......NO!

Realized I could of prevented an entire day of our team dealing with a prod issue that could've been quickly resolved if I had noticed the Support guy actually restarted the wrong server...

Prod Issue + Friday == BAD... My brain has already logged off as of this morning...

attention to details == 0

Assuming someone else will fix it/do things correctly == 100

Job review time,
(just a random pick from the a list).
---
"Engineering Lead"
Translation: "Chief Calculator Officer"

"Anyone can design or spec a product, get it manufactured overseas and get it to market. But will it be good? Will people buy it?"
Translation: "We're looking for a miracle"

"Take on a top notch team that is going places in Electronics, R&D and advanced product development."
Translation: "Professional Excel engineer wanted"

"This company is a little-known success story that has been operating for over X years, making mission-critical electronic equipment for use by consumers, professionals, government and industry."
Translation: "Design weapons and tamagotchis."

"Working as part of the Senior Leadership team, you will have charge of the I.P. engine and product development team spinning up new ideas and throwing them out the door."
Translation: "You're success is our success. Your failure is your failure."

"The Role
- Generate New Ideas
- Push for new products
- Drive manufacturing
- Manage a cross disciplinary team that includes Electronics, Software and Mechanical
- Project Manage new projects to completion
- Interact with marketing and sales to drive results"
Translation: "We've never hired one person to be a whole team before but we think it will work."

"On your first day, we expect:
- Strong Leadership experience and skills
- Solid Engineering Fundamentals
- Experience taking new and existing products to market
- Experience with manufacturing high-tech, mission critical equipment
- Commercial Acumen
- Bachelors in Electrical or Electronic Engineering"
Translation: "We expect you know where to hide the drugs already."

"Nice to have:
- Experience with Defense or Medical Systems
- R&D background
- MBA, B. Commerce or similar"
Translation: "By clicking on this job ad your background check is already under way."

"In return:
- A loyal and oustanding team will be there to support you
- Extremely knowledgeable experts to guide you
- Incredibly smart founders to mentor you
- The opportunity to work on a real product
- Extremely generous salary package"
Translation: "Our last dev has removed the Warrant Canary. Can you pleeease put it back?!"

OpenSSH has announced plans to drop support for it's SHA-1 authentication method.

According to the report of ZDNet : The OpenSSH team currently considered SHA-1 hashing algorithm insecure (broken in real-world attack in February 2017 when Google cryptographers disclosed SHAttered attack which could make two different files appear as they had the same SHA-1 file signature). The OpenSSH project will be disabling the 'ssh-rsa' (which uses SHA-1) mode by default in a future release, they also plan to enable the 'UpdateHostKeys' feature by default which allow servers to automatically migrate from the old 'ssh-rsa' mode to better authentication algorithms.

We are currently refactoring our application in order to use multiple languages. The application startet 1997 and later it supported 2 fix languages. So it's one defined language or the other, this was used in uncountable places. Now a team of 6 developers has to refactor all the code of the last 20 years, where labels are used and an old translator was magically used out of nowhere..
Turns out it's a ton of work to get the software ready for really multiple language support.

Two (2) senior developers and one (1) senior tester left our team and I am left with two (2) Java legacy applications that are hard to maintain. Here is a list of things I hate about these old webapps (let's call them app A and B):

1. App A depends on 80% web services. If one web service for a product or warehouse goes down, work flow is impeded while prod support team checks with the core services team for repair

2. App B is a maven project with multiple modules dependent on libraries that are dependent on company's internal libraries. So if we want to upgrade to OpenJdk 9 and up, the project will definitely produce a lot of errors due to deprecated/unsupported codes

3. App A is dependent on Tibco and I have no experience on that

4. App B's continuous integration build tool is Jenkins and the jobs that build it has a shell script that wasn't updated during the tech upgrade enhancement. The previous developer who did the knowledge transfer to me didn't tell me about this (it should be considered a defect on her part but she already resigned)

5. App A when loaded in eclipse IDE is a pain to work with since it is only allowed to build a war file using ant. I have to lookup in quick search instead of calling shortcuts (call hierarchy) because the project wasn't compiled via eclipse.

6. It's impossible to debug app A because of #5

7. Both applications have high priority and complex enhancements and I have no other teammates to help me

8. You never know what else can go wrong anytime

Okay, where do I even fucking start.

Today, my account been hacked by some prick because i wouldn't send him fucking nudes. I quickly emailed discord and they keep sending me automated emails. I got so fucking pissed and then they emailed me "how did they get your info?" BITCH HOW AM I SUPPOSED TO FUCKING KNOW? THATS WHY ITS CALLED HACKING IDIOT!

I sent them 5 fucking emails, no response.

Discord Support- Actually, DISCORD IN GENERAL IS A FUCKING HORRIBLE APP!

Message from discord: I am isabe*******@Gmail.com. I'm fucking pissed how your damn support team won't fucking just give my goddamn Discord account back. KEEP IN MIND I HAD A YEAR OF NITRO, A YEAR AND DISCORD CLEARLY DON'T GIVE A SHIT! YOU GUYS ARE SO FUCKING UNFAIR! LITERALLY YOU GUYS DON'T SOLVE ANY DAMN SITUATIONS WITHOUT IT TAKING MONTHS, OR YOU JUST DONT FUCKING REPLY!

Making a ticket support system using wordpress for a uni group project. I go away for a week and team tells me they have done loads of work.

so I take a look at out github to find that they haven't used a single wordpress function and have just written there own php application with their own tables and db class, and now they don't know why things aren't working.

I'm going to need several litres of coffee to get through this

So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.

On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.

Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.

Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.

But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.

Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.

As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.

Pretty sure the other guy i talked to was a developer.

This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..

I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy.

At school during my first Java project we had to make a simulation of a parking garage and what effects price changes would have in order to find the most optimal business model from some company.

At the project kick off.

School: "we will be checking your code for plagiarism. if you use code from the internet, even if its 2 lines you need to mention the source. otherwise you will fail this cource."

We go on to do the project.

Friend of mine who was in another class sees a group presenting a 2 days old version of my teams application. theres literaly a credits button that displays the names of the people that worked on it in a popup.

Me: mentions to a teacher that my project was stolen.

They literaly didnt even change the name and pulled the entire repository from github and handed it in.

The fucking teacher doesnt even check the code / git logs after i mentioned that the entire codebase was stolen from a public github repository.

There was an endless mountain of proof to support my claim such as our team members names hard coded in the code they handed in and about 500 commits from our accounts.

I will from now on NEVER EVER mention sources when i hand in code at school.

A couple of years ago, I was invited for an interview after applying for a part time job as a C/C++/Assembly developer with customer contact to earn a bit of money while studying at university.
Throughout the whole interview they didn't ask me a single question related to the work I was expecting to do. Just a couple of questions about my team skills, how I would react in certain difficult situations and how my studies were going. Nevertheless they seemed pretty pleased with me and asked when I could start.
I was somewhat irritated by that, especially because I was still a beginner in some areas and made that quite explicit in my application. I asked what kind of projects I would be working on and what skill level was expected of me.
"It's pretty straightforward. Just pick up the phone and go through the checklists we'll provide. You'll pick it up quickly."

Wait what?!

Turns out they didn't have an opening for a programmer. They were looking for somebody for a first level phone support minimum wage job and simply used an old ad for a programmer's position "to attract more technically minded people".

I rejected respectfully...

What the actual fuck? Who even does something like that?

I was adding a new API integration into the product today, half of the API Documentation is written like shit, and has mistakes in them.

Okay, I kind of solved what ever errors there were in the documentation and got the API to give a response.
Tried to simulate an error response and all I get is 'Internal Server Error'.

What fucking pieces of shit wrote an API, which doesn't provide a correct error response.
I had to write to the support team in order to get everything clarified.
The elements that were indicated as optional should be there in the request it seems, if you don't want to enter any data for that, pass an empty string to it.
Atleast they could've given a proper error response / their documentation could've been better!

I hate this feeling.

Changing stuff with a greamripers scythe around my neck called doubt because the available data isn't too convincing.

Then having to go big or nothing as it is an ecosystem change (e.g. changing the cipher suites of TLS, changing protocol - e.g. HTTP 1.1 to 2) so it needs to be consistent as otherwise fun stuff could happen (fun as in the grim reaper cuts off my neck except a few centimeters and plays "now your head is off, now your head is on" ).

To top it off - just few seconds after the change has happened people coming up in the support channel.

My hands are - mysteriously - not sweaty then. Rather cold.

Lil prayer to the heavens and getting the whiskey bottle...

Opening an ongoing discussion in support channel....

And they're discussing whether the page needs to have an additional arrow for going back to the last page or if the default page navigation is enough.

Constantly using @all so everyone gets pissed off due to being pinged every few seconds in a channel that was meant for emergency support.

Now my hands go from a dark red to a bright red, my nostrils flare out, my adrenaline goes through the roof and I literally wanna murder people....

Those days.

I hate those days.

And I hate the timing of some people...

Like they're deliberately fucking with me without knowing it, like the universe told them explicitly to do so just to fuck with me.

*gooozfraba*

And of course, everything else is fine and running smooth like butter, except that said discussion now goes on in a total flamewar so I get even more pings.

Sucks to be in management.

You have way to many rooms where people can annoy you.

To top it off - after being grumpy and pissed and angry for people just annoying the fuck out of me, I have to mediate.

Yeah. Cause the usual person is on vacancy.

*slowly strangling the whiskey bottle like homer does with bart*

Turns out after 15 mins listening to enraged UX designer vs Frontend Team Lead that UX designer meant a completely different thing - uploaded wrong screenshot, whole discussion was unnecessary.

*Nah. Fuck it. Drinking whiskey*

Reminding everyone what the fucking frigging support channel is meant for and that penis fights aka who got the longest schlong don't belong there....

"Yeah it was a mistake, but it wasn't so bad"
...

You pinged fucking 32 people like it was the end of the world, you ignorant fucktwads.

For over 5 mins.

For fucking frigging nothing except your tiny dicks and shitty egos.

*Second round of whiskey*

Back to work after a wasted half hour.

What says monitoring?

Ah. Everything's working.

At least luck hasn't failed me.

Good server. Brave server.

Then I hear this lil voice in my head: no.

The servers know your personality.

They're afraid. Terrified.

Somehow that thought makes me giggle always...

Childish? Maybe. But it helps on those days.... Funnily enough, remaining 3 hours noone said anything in any chat channel.

"I wonder why, I wonder how...."... *hum*